Hux American Brasserie in Kensington and Chelsea

I was expecting the KPH to be more reflective of its music history, however, it was very nice, the pint of Timothy Taylor’s “ Landlord” needs looking after better than the pint I was served, I need to go back when it’s busier...

Great food , burger stack is a complete and great meal. I can advise it. but just as important, great staff (Pearla you were great)

Absolutely shocking service. I normally love five guys and I've been craving them for weeks and thought I'd treat myself. My mum ordered a few meals for the family. After ordering the food and getting the collection she asked the lady if that was the whole order to which she responded with yes. When my mum got home, all that was in the bags was only the milkshakes. Bearing in mind that we live in Ladbroke Grove. It isn't just around the corner! She then called the store due to the mistake and was asked to come back to the store to collect the food. So my mum went all the way back again which is about 40 minutes in itself. Got the food (which they cooked fresh after the mix up). She then brought it back. Even after getting it back home the food was still wrong. What an absolute joke!! We normally go to the one in Portobello, I wish we never tried this branch at all. I can't even explain how pissed off I am. Apparently a burger with all the black and jalapenos means just a burger and jalapenos? Like, what world to you live in? And they read the order too? In fact, all the burgers had the wrong stuff in it. It's a sorry sight! I'll attach the photos so you can see I kid you not. Just a dry jalapeno burger. I mean, who on earth just orders that? Shouldn't alarm bells have been ringing at that exact time. Also, if people ordered meals, how on earth do you just pack the drinks? Don't you read the receipts before stickers all the bags as people can't check what's inside once they are sealed? Was today training day or was all the staff high af? Either way, not impressed by the service, or the inconvenience!! You've got to do better!!

Very nice food my steak was cooked to my liking. And was very nice . I can’t fault it . To be honest.

Had an amazing experience here for my husband’s birthday. The staff is so attentive and kind! The dishes are flavorful and a fun Baja twist on brunch.