Hungry Horse - Chatterley Whitfield in Stoke-on-Trent

When me and my family had a meal here, it was a Friday night. We expected to see people drinking and things like that, we just wanted a meal. It was so loud, the dinner took so long to come that my child felt sick with hunger, by time we finished the kitchen was closed and we were unable to have desserts. Food was somewhat nice but I've had better, overall not impressed.

£170 later with two family meals food fetched out in such a mix up instead of by table order ,for us to wait for a final meal 15 mins !!! Order was no veg and my son then didn’t eat his. Manager didn’t show an appearance to support the problem and just said it wasn’t their fault !!! To then the waitress removes plates while final person was eating to which she had already waited - Won’t be returning to this pub again !!!

No staff spoke other than to order food. Food was over cooked. Confusing menu. Staff didn't ask if food was ok and didn't acknowledge us leaving. I definitely will never recommend this place nor return to any of hungry horse venues, thanks to this experience!!!

Lovely place, I went today with my toddler and although we had a problem with the fence in the play area, once bought to the assistant managers attention it was dealt with promptly and efficiently, really shows that this pub cares about their customers.

The food took over an hour to come out as the order didn’t go through the till, half the table had already eaten and were ready to go by the time ours got there. The food itself was foul, and dry, had brush the taste out my mouth when I got home. The staff were pretty useless and I’m still waiting on my refund, definitely won’t come again.

Not what was expected had the mixed grill 14.99 steak was lucky if it was 2 inches it had been cut down to size very small. Chips you could count on 1 hand would I purchase food from there again NO NO

We often go for breakfast and we can’t fault the food or the price. Recently we were welcomed by Becki who gave us great friendly service which is also one of the reasons why we keep coming back.

Was ok for the special price we paid, however, would hate to think I'd paid anymore than £5 for the meal, that was just about its worth. Poor selection of gluten free options.

I went Saturday for tea I had smothered steak sizzler it came out it was not sizzling like it should be, the peppers & onions were watery so I’m thinking frozen out of bags, even the breakfast are getting crap now bacon undercooked eggs over cooked, I used to love going there but now the meals aren’t very nice… going have to find another hungry horse

Staff are brilliant. Especially Becki. Food is delicious

A great place for food and drinks. Also large area to sit outside

Visited here tonight and wowthe burger sizzler combo tasted amazing steak cooked to perfection and the burger was top notch also staff were amazing even when it was busy they were polite and served with a smile and caragh who cleared the table and made sure we all happy is a credit to the place

Food was horrible. We sent 2 out of 3 meals back. Used to be lovely to eat there but food has gone down bank

Drinks are expensive but service is lovely

Lovley food staff are amazing polite and good with their services

Great speedy service, easy to order through the App, play area out back for the little ones. Also, or meals were bought out to us by a robot cat...who could ask for more?

Great service from beck always happy

Ordered fish and chips for my wife and pie chips peas for myself.Originally wanted Chicken Tikka Massala but told again that it wasn't available. My wife had her meal bought to her and I waited 15 minutes before i had to ask where my meal was.5 minutes later my meal was bought out Cold! Waitress asked if everything was OK with meal told her it was cold and she replied " do you want a pint"!People on next table noticed my wife was eating on her own too. Used Catterley loads over the years even had family do's there.Needless to say I definitely won't be going back!

We were greeted by «  have you booked a table » with no smile. ( we had because we got turned away before !) fallowed by an exasperated « under what name ? » , no other word were exchanged with Rob ( the manager ) until he sat us down on a dirty table in a corner , I had to approach him again to ask if he could clean the table , once again done quickly with no apologies . Ordered at the bar , staff was efficient and pleasant BUT waited around 35 /40 mins for our meals . ( I wasn’t warned when ordered of any delays ) food wasnt great , our sizzling steaks were overcooked and the peppers burned to a crisp ! We have been several time and nothing seems to improve , we will have to be desperate to go back again …..

Amazing breakfast. Thanks becki

I had a full English which was perfectly cooked! Lovely service from Becky. Looking forward to our next visit. Monday mornings aren’t too busy.

Food was brought to the table by a robot 😁

A very poor disgusting mix grill dirty oil fried egg

Good clean pub staff very polite 👍

We’ve just had a lovely evening out as a family of 12, all meals arrived together and were all lovely.. it’s the husband birthday and Bellabot even bought out his cake and sang to him, thank you to the team and we’ll definitely be back..

Had birthday meal there yesterday ,the young lady server did absolutely brilliant so quick and polite and always smiling .well done ,

Thank you for an amazing experience

5 stars - big thanks to Kaisey, great food, great prices and a welcome atmosphere

Monday afternoon birthday food. Mixed grill Monday £9. ALL meat processed and tasteless, chips greesy and tasteless. No salad or tomatos. The worst pub food in years. Certainly would not return. Bar bill for two j2o's, one Coke and one doors just under £15.00. Ruined the afternoon and I certainly not returning soon. Candy monster was mainly chocolate icecream, no sauce, but only good thing out of entire visit.

Normally good, last time overcharged for the meals, asked for two meals with drinks, Just gone up from £10 to £11 , charged for one meal at that price, then charged for two meals at basic price, then charged £3.49 for a coffee and £3.25 for an orange, then mash potato cold ,less veg than last time,Yorkshire pudding cold , cold meat undercooked , seemed to rely on gravy to reheat the food .

First time in this pub. Me and my friend came for food with our 2 children ages 10 and 13. Lovely pub and the hostess was great. These are the only positives. We got ignored at the bar then when we did get served the barman ( turned out to be the manager) made it seem like we were inconveniencing him by asking about drinks. He stormed over to one of the tables and threw a drinks menu at us at the bar. A bit later we did order food. The food was just your average pub food nothing special, but that’s what we Expected. Five minutes into receiving our food, a bar member came over and said ‘ The manager just asked me to come over to ask you to stop vaping’. I asked if he had the right Table as none of us Smoke. He said yes and the manager asked him to come over. I replied with can you ask the manager to come over. He did ask a manager and it turns out it was the barman man that saved us when we In. I asked him which one of us he thought was smoking he pointed to my 13-year-old daughter and said she had a pink vape. I told him don’t be ridiculous she’s 13. He very rudely told me he saw her vaping so I emptied her bag out in front of him and it was a lipgloss He saw. He continued and being rude and said if he got it wrong, he apologises but he didn’t think he did. I was just Disgusted in how this man spoke to me and addressed our party, especially because we had children. The funny thing about it as there were other tables that were actually vaping which he did not approach. For him to send one of his bar staff in the first place instead of coming over And asking us I feel is a failure on his management skills in the first place. How on earth this man got a manager position when his customer service skills have much to be desired I do not know. First and last visit. I would never return to this pub ever again

Disappointing visit today. Popped in on the off chance for a meal at lunchtime. Only table available in the bar area. Choosing the roast dinner with beef and pork and fresh orange juice to drink. The meals arrived and were lukewarm. The veg of carrots and peas were clearly out of a freezer bag and the peas were like bullets. A small Yorkshire pudding, tablespoon of mash, packet chicken slices, roast potatoes, neat oblongs of beef, which in all fairness were not unpleasant. The staff were pleasant enough and I do appreciate this was a busy time. However, bringing food that was literally cold within the space of time of eating a few mouthfuls is pretty unforgivable. Sadly the so called fresh orange juice did not live up to expectations either. I have had a number of pleasant meals at this venue which have been good value. I hope this was a one off.

Had a lovely breakfast as always, cheap food and drinks - great atmosphere and Becki was a fab host!

Amazing service from becki and kelly

Becks always serves me a lovely pint of carling . Amazing atmosphere 👏

Amazing breakfast served by Becki and Kaisey. We often visit this pub. Such a lovely atmosphere. Thanks again. Saturday morning.

Fable service with a smile from Becks

I have visited many times and always had fantastic service. All the staff are helpful but Becki has always gone that extra mile. The food is excellent value and tasty

Excellent service. Not many people here in the mornings. Loving the frappes. Nice one Becky !

Can't fault this place On the door step Plenty of offers Friendly and it's simple It's suits the pocket

Amazing breakfast served by Kirsty. Had a nice chat with Becki too. We visit the chatterley Whitfield regularly. Always a friendly atmosphere.

Food was ok for the price, the beer was terrible quality 1st pint was taken back and exchanged the 2nd wasn't much better , on a plus the staff were helpful and friendly

Amazing breakfast and even better service!

Great service in the Chatterley Whitfield. Becki was good to have chat with. Mega breakfast was amazing. Thank you

Lovely service from Jolie at the bar. I pop in to the chatterley whitfield regularly to see Becki. Lovely friendly atmosphere.

Good value for money friendly staff.

Excellent value for money highly recommend

OK for breakfast or early dinner gets a bit crowded on a Saturday night

Are server Becky was a extremely polite and helpful lady who made our experience very enjoyable, she had served us many times before and always found the same impeccable service everytime Thank you very much Becky

Amazing service. Especially becki

Had a lovely meal which was well cooked and good value. The staff were very friendly and attentive. The coffees were good and they provided unlimited refills. The restaurant area is well appointed, clean and has well landscaped outdoor areas. Well done!

If you have very low expectations then it's a place for you

Only visit this venue 4 times a year always for breakfast and only on a Monday but for me, food always cooked the way i asked for, prices better than most places, service never had any need to complain, staff always very friendly, been visiting now for five years, for me i'll be here as usual next time.

Caragh was a great this morning with our service and checking everything for me and my friend was OK.

Went for breakfast today with my wife, and it was good value for money with a refillable hot drink. The menu had plenty to choose from, including vegetarian for my wife. The English breakfast was really nice and well cooked. Becki was very pleasant and took our order and delivered it to our table and ensured we were happy and had everything we needed. Lovely atmosphere and very clean and tidy. We will be returning.

Excellent service provided by Becki. Nothing was too much trouble for her. Definitely returning soon. Thank you again.

The staff become very rude after an error on there behalf. It's always been cheap and cheerful the foods the same as its always been. Having said that probably would go again

Good food. Excellent service. Very clean environment.

Amazing pub staff always happy and willing to help most times the pub is always busy which says one thing it's a good place to be and eat in Also Bella now makes it a good visit my daughter loves it and came to our table on her birthday..thank you all

Had another lovely breakfast at the Chatterley, Becky our server was really pleasant, if you've not been yet I would recommend you try it. Really pleasant atmosphere and the breakfast was really nice. Becky was really friendly and helpful

In the cold , my family and I decided to venture out for breakfast. With snow all around and temperatures plummeting we were surprised to find it moderately busy. We were met by Becki who’s smile and infectious great attitude immediately warmed us all up. We were lucky enough to be served all through our breakfast by Becki who attended all our needs with the greatest of attitudes. Breakfast arrived promptly and was delicious. And just as promptly our plates were taken away and we received another round of drinks in perfect time. A really pleasurable experience would for sure visit again. The real star of the show was Becki who was fantastic throughout, you have an absolute gem there chatterley well played

Had a lovely breakfast at the Chatterley, Becky our server was really welcoming and pleasant, would recommend this place, try it.

I came tonight with my friends. I was very pleased with the food as it was delicious, Keira was our sever all night. She was very friendly and very pleasant. I will definitely be returning. Thank you Keira

Very busy place, but clean and food is good

The food was nice and the staff were pleasant,and it was very clean i always enjoy food and drink here on every vist. Highly recommended 👌

We asked for a table in a corner due to our daugher having high social anxiety and the tabke we were given was absolutely perfect. The food was outstanding and everything was exactly as we ordered even though there was 7 of us nothing was too much trouble. The meal was booked for my Sons 15th birthday meal, it was his choice to come to the venue as he loves the robot that helps to serve. The staff also fetched out a Birthday cake for our Son and sang him Happy Birthday. We could not have asked for a better experience.

Lovely young Lady Caragh served us tonight, very efficient lovely personality excellent service, thanks for a nice evening

Great experience really friendly, excellent service from Caragh, made our evening really enjoyable, thanks to all the team who make this happen 👍

Nice food, nice price , staff were friendly

New year's eve it's a busy pub staff running around and robot but yet food was good tonight clean statt all good thank you for a good meal see you soon

Visit here regularly, as the food is excellent and great value for money.Took the grandchildren for Santa's breakfast,absolutely amazing, they were thrilled to bits,enjoyed the Disco too!

Lovely family Christmas lunch for 11 of us. Well organised by Casey and staff. Couldn't fault any of it. Best family Christmas lunch we have had in a long time. Thank you

We had breakfast with Santa and it was absolutely brilliant! Organised fantastically and made it extremely magical for the children. The staff did a great job !

Only disappointed that unable to get a VIP % discount!!!! Captain Kenneth S Wood JP BA Aviation CPL GA Shropshire

Had a Christmas dinner today and was disappointed the whole meal was cold,gravy was lumpy, turkey wasn't carved turkey and carrots were raw. The roast potatoes were that dry you couldn't get your fork into them .Very disappointed

Works Xmas meal. Great service tonight from all, but a special shout out to the lady (Kaisey I believe) who kept in touch in the run up. Seems like a well managed and organized pub. Relaxed and friendly. We had a 3 course festive menu booked for 8, our table was decorated, crackers included. It was fairly busy but all courses were delivered quickly and with the help of a quirky Robot that caught everyone’s attention! Good pub grub with a Xmas twist. Portions were bigger than expected and well worth the price we paid.

Came in about 12pm today, a lovely friendly lady with dark hair and glitter on her face (didnt get her name), was very helpful when ordering and answered all my questions and because I didn't want roast potatoes offered me a jacket potato as an alternative which was perfect and I wouldn't have thought of that. She read thro what I'd ordered to check which was great as I had a lot to remember. She was also very polite noticing me waiting when I first came to the bar and acknowledged me straight away, saying I'll be right with you (and she was)! I ordered the Turkey, as I fancied a Christmas Dinner for a change. I usually have chicken skewers which are amazing. I will say I was just expecting a standard Sunday lunch type of dinner, but it was above and beyond that. The presentation was lovely and it was a lot larger than I had anticipated, but not too overwhelming, just a great portion size. The gravy was very tasty, turkey perfect esp with the cranberry, the Yorkshire pudding nice and crisp and veg spot on, I even ate my sprouts which I don't usually like!! The kids polished theirs off and even tried to pinch mine. Hubby was very impressed with the Crown of Burgers too. We love coming here, the service is always good, the Male manager is also very helpful and always has a big welcoming smile. Happy looking staff, in my opppinion reflects a very well managed pub. I'm not local btw, and don't know any staff personally, just think it's important to give credit where credit's due. The food is always amazing and we will definitely keep coming back! Kind Regards Philippa

Excellent Sunday dinner for the 3 of us. We'll be there again

Excited to try their new jalapeño and cheese sausage mix it up, only to be very disappointed by their one sausage on the whole plate…which was cut it half. Absolutely flabbergasted by this!

Cheap & cheerful quick service and great staff

We had a great visit as we always do. The Chatterley Whitfield is where we have our monthly catch up with friends. The staff are so friendly, especially Kaisey who makes a point of saying hello to us each time we visit. The food is always great with plenty to choose from and really well priced. Why would we go anywhere else? 🥰

I come to the chatterley regularly, the team work as hard as they can and serve as quickly as possible. They know my order and my life. Which is goood! Big thanks to kaisey and Becky and the rest of the team- always friendly and pleasant.

We come in the Chatterley regularly for catch up with friend, they take an interest in what we order and are friendly, many thanks Kaisey, Rob and Reanne.

Staff were lovely, Becki was great barmaid

Great service lovely lady that serves us at breakfast time always welcoming.

This pub is our new local, after moving onto the estate earlier this year. We probably go in once a week and on different days. The food is always nice and always hot, and reasonable prices. The staff are always very friendly. Would recommend

Kaisey (staff) made us all so welcome, she did a great messy Halloween breakfast play for the children we will definitely be back

Lasagne burnt on outside, cold in middle. Waited on by a robot (literally) Not to normal hungry horse standard

Popped in whilst working in the area, got to say it was the best fish & chips in a pub I've had for ages 👌

Gristle and fatty steak! I had the 11oz rump steak; 2 - 3ozs of it was gristle and fat; (I weighed it when I got home) This made it disappointing after previously good meals enjoyed here. My wife had the 8oz rump steak, again a lot of gristle and fat.

Hi we had a brilliant meal today at the Chatterley Whitfield. The service was excellent....very pleased with the quality and excellent staff...thanks again for your help today.....as my partner was in a wheelchair ♿. Thanks again see you soon...

Sunday lunch was cold asked for it to be reheated meat tough veg portions very small peas and carrots. Not at all appetising. Service left something to be desired. This was 80th birthday with family and friends very disappointing

Good breakfast and can order chang3s to set meals

We came here for the kids Halloween breakfast. The kids had a fantastic time. Great value for money, the kids had breakfast, activity packs and a Halloween disco. Couldn't fault it 😊

I've been a few times for breakfast and always had lovely service and enjoyed the food. I've never had to book a table for breakfast but had to for one evening meal. It has had a lovely refurb and has a little play area and nice outdoor space to watch sports on the big TV. Special mention to Kaisey (KC if spelt wrong sorey) who served us today. She was super lovely. She was dressed as a witch for the halloween disco and still came over to speak with my son as we hadn't booked the party and gave him a little treat. She was so warming and welcoming. Thank you KC

Over priced alcohol. Slow staff. Cheap and nasty meals. The last time I had a breakfast, it looked like my black pudding and sausages had been rolled around the kitchen floor.

Avoid having a all day breakfast , the bacon was full rind, not nice. Egg was hard not runny. ( Was told I should have asked at the bar when ordering I want it runny egg. ) Really!!! Last of all the sausage was absolutely disgusting. When I spoke to the server she said they come in cooked , so all they have to do is to warm them up. So I will not be having a breakfast from there again. While I'm in a moaning mood, how do they justify £3.10 for a pint of coke, we wonder why people choose to drink n drive !!!

One person on the bar taking food and drinks orders - the place was busy , the wait to be served was too long When It was my turn to be served I asked about the chicken goujon sandwich if the coating had chilli or cayenne pepper in it as I’m allergic , and was told to download the allergy app ? Went back to my table , tried to download the app no joy no internet plus it wanted a location which wouldn’t work , my friend went up to order her food and was served by a different woman ( the manager) she explained about my allergies and how we all had tried to download the app but couldn’t , she left the bar and came to our table 19 , and said she would ask the chef , why couldn’t the woman who I spoke to do this in the first place ( because she gave the impression of she couldn’t be bothered) the manager came back and said I was ok to have the chicken , so I ordered this sandwich, my friends had already ordered there’s by this time , one ordered the chicken, bacon sandwich on brown bread ( no mayo) it came not even cut in half and the bread had been toasted and just crumbled when she tried to pick it up , and ended up eating the sandwich with a knife and fork , all 3 of us said that we will not be back , and certainly will not recommend this pub to family and friends

Came in for a breakfast food was brilliant and so was the customer service from Becki and the team, would recommend to anyone

Brilliant service and friendly 👏