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3.7

Based on 478 opinions finded in 4 websites

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Nº 465 in 722 in Stoke-on-Trent

Nº 52 of 68 Other cuisines in Stoke-on-Trent

CUSTOMERS TALK ABOUT DISHES WITH..coffeecakechocolatelady

comment_iconOpinions

Normally love going here but not again, I ordered 3 large Mocha and a large hot chocolate , they weren't mocha it tasted like an Americano one cup was only half full ,honesty it made me feel sick Defiantly not worth the £18 I paid

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Kayleigh Jayne Bird . 2024-11-01

MORE AT Google

Visited the drive thru today and really didn't know what I fancied but wanted to try something different. We were served by Adrian who was super helpful, really polite and very patient with me. In the end, on his recommendation, I ordered the Maple Hazle Hot Chocolate and Maple Cake. I'm not kidding, they were really delicious. So thank you Adrian. Looking forward to seeing what they bring out for winter/Christmas.

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Amanda Walters . 2024-10-27

MORE AT Google

Great service, great drinks. The Frappe are awesome

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ANTHONY PRICE . 2024-10-16

MORE AT Google

Absolutely amazing service. Dog friendly? One hundred percent. Such lovely atmosphere, dogs definitely agree with me and will be back soon

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adam diek . 2024-10-14

MORE AT Google

Very nice and friendly staff, good quality services.

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Alexandra Caliman . 2024-09-20

MORE AT Google

I was there in the afternoon. We found everything perfect and sounds. The team DYLAN, GIO, LUCY and SHAUNA were superb,they make us feel warm welcome .There was a good team effort. Every single customer in the store was happy. Well done to all of you. Keep it up. And keep smiling.100 out of 100 ⭐s.

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mukhtiar singh . 2024-09-13

MORE AT Google

Really great and friendly service from the guys over the counter. Very clean inside, drinks made just right and nothing s been rushed. Very pleasant experience.

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EA AE . 2024-09-13

MORE AT Google

Close to highway easy quick and always good coffee

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Mr Jay . 2024-08-18

MORE AT Google

Quick delivery and the order was spot on. Delicious as always.

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Abi . 2024-08-13

MORE AT Just Eat

Arrived at the store at 19:50. Doors were closed and the drive through shut. The closing times on the door say 8pm.

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zach noble . 2024-07-30

MORE AT Google

Cheese/bean toastie was flat and devoid of fillings. Everything else fine

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BETH . 2024-07-30

MORE AT Just Eat

Dylan is a very helpful young man and he has a very nice voice, very recommend in the job that he does.

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Tegan Edwards . 2024-07-19

MORE AT Google

Management have walked out and a load of new trainee staff with no training making drinks cold or no syrup shocking at cost of £5.25

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Danielle Parkes . 2024-07-06

MORE AT Google

Gio,Chloe,Dean and Tash are faultless.They are always attentive to customer needs.What a great team! Hope the Company appreciates their hard work!!!

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John R . 2024-06-14

MORE AT TripAdvisor

Out coffee in my frappe when I didn’t ask for it, and I can’t have coffee! In the bin it goes.. cake was nice though

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Jade . 2024-06-14

MORE AT Just Eat

Waited for food for over an hour after coming home from a night shift and the main meal didn’t even arrive I just had a drink and a waffle it’s ridiculous I could have made my own food if I’d have known. You should blur items out if you don’t have them or remove them from the menu. Waste of time driver didn’t stop either when I tried to alert him

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Becca . 2024-05-16

MORE AT Just Eat

Coffee and bap were hot, but cake was stale

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Jade . 2024-05-10

MORE AT Just Eat

Expected quicker service and hot chocolate just about warm, my friend took them back and was told to ask for extra hot next time

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Bobbylove . 2024-05-01

MORE AT Google

This is the Second time today I have ordered from here and it’s been wrong!!!! Furious isn’t the word because I now have been inconvenienced twice in the same day!!! First time they give me the completely wrong order so it goes in the bin. Waste of money. Refunded for only one item! Second time, they miss out 5 items!!!!!!! Absolutely useless and completely inept.

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Jade . 2024-04-26

MORE AT Just Eat

I am furious. The WHOLE order is wrong. Not one single item. I submitted a refund request when I saw there was no cream but now I have looked into the bag and it’s completely the wrong order!!!!!

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Jade . 2024-04-26

MORE AT Just Eat

The most half arsed frappe ever. I get the vegan cream not the actual thick Costa whipped cream . I get a splodge of chocolate sauce! Not the actual chocolate bits.

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Jade . 2024-04-24

MORE AT Just Eat

Unable to comment on the quality of food as it has not yet arrived. The order update was on 'driver at restaurant' for an hour and it has just now been updated to 'delivered' however I have still not received my order.

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Helen . 2024-03-13

MORE AT Just Eat

missing items, coffee was great but no food came with order

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John . 2024-03-12

MORE AT Just Eat

The cheese toasty was freezing cold and hard as a rock they took ages too deliver it too

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Thoheed . 2024-03-11

MORE AT Just Eat

Several times I've put 3 items in an order and only received 2. I don't understand how this keeps happening, probably done ordering from Costa online at this point.

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JAMES . 2024-03-05

MORE AT Just Eat

Came in to buy coffee and the Staff were busy talking to eachother on the radios. Work should be fun but not at the expense of customers time waiting to pay for a product will definitely not go back to that particular store.

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Fairson Hugo . 2024-03-03

MORE AT Google

Ordered at 14:23 arrived at 16:09 all melted so is no longer a frappe and tastes like watered down milk. Not happy at all

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glenn . 2024-02-26

MORE AT Just Eat

Nice Costa with electric charge point

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gasman687 . 2024-02-17

MORE AT Google

They didn't deliver my order and customer service wasn't available they should be closed down indefinitely I don't know any other business where it's acceptable to steal money from people!

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Ryan . 2024-02-08

MORE AT Just Eat

Drink was missing off the order.

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Steve . 2024-01-29

MORE AT Just Eat

food and drink was excellent staff always go out there way to please customers thanks costa

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John . 2024-01-24

MORE AT Just Eat

Walked to Longton Costa last night to pick up a takeaway coffee whilst exercising with friends. The hours on the door state that it was open until 9. At 8.30 the door was locked, and when we challenged this we were told it was only the drive thru that is open at this time. There is nothing online or on the door that states this. Come on Costa, either advertise your hours properly, or else deal with the staff that are locking up before time.

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Paul Wilson . 2024-01-18

MORE AT TripAdvisor

Great coffee and great food would recommend

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John . 2024-01-15

MORE AT Just Eat

Panini was missing from the order

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Liam . 2024-01-05

MORE AT Just Eat

Missing crisps, this is getting a regular occurrence, please check orders before sending out, how can you miss packing items ? Shocking

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Gary . 2024-01-05

MORE AT Just Eat

Sandwich was stone cold by the time it go to me

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Liam . 2024-01-05

MORE AT Just Eat

Love Costa for it's great taste, everything great except I asked for sugar and got none

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John . 2023-12-31

MORE AT Just Eat

Didn't receive the breakfast wrap I ordered because it was out of stock but instead of substituting it for something else I was told sorry ring up for a refund... unacceptable.

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Ryan . 2023-12-19

MORE AT Just Eat

Wrong sandwich, ordered blt given turkey feast, are you kidding me ?

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Gary . 2023-12-15

MORE AT Just Eat

Chloe,what a manageress!!;always smiling and wanting to help.A real credit to this company! Well done Chloe!

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John R . 2023-12-04

MORE AT TripAdvisor

can the driver please deliver to right house, its really p×#@£ off my neighbours!!!

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Gary . 2023-12-01

MORE AT Just Eat

We came at 18:46 on Sunday to buy some takeaway coffee. They said that they are closed and can’t let us in because of insurance reasons. But it says it works till 19:00 on the door

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Andrew Siruk . 2023-10-22

MORE AT Google

hi, couple of things, with frequenting Costa in the store numerous times, I have tasted the almond and raspberry bake. Its really soft and moist, but the one that was delivered was so rock hard I couldnt eat it, its like it was stale. The rest of the order was fine. The delivery driver went to my next door neighbour and they are getting annoyed ! so can the delivery app address house num be checked since the delivery driver was blaming the app.

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Gary . 2023-10-18

MORE AT Just Eat

It's a good place to go for a nice coffee ☕️ and chat with friends .

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Josephine Ferocino . 2023-08-20

MORE AT Google

DYLAN,ELISA AND CHLOE are such good workers.Always smiling and very professional.Thank you guys! We will return.

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John R . 2023-07-17

MORE AT TripAdvisor

Still the best Costa in the area. Getting expensive though.

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Kelvin Hilton . 2023-06-03

MORE AT Google

Myself and the hubby were pleased to see that the opening hours stated that the costa longton closed at 8pm. We popped in last min at 7:50pm on the way past to find that both the drive through lane and main store was closed. Very disappointed. Starbucks Wolstantion it is!!!

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MDX . 2023-05-13

MORE AT TripAdvisor

Brilliant service.Dylan Harry and Al were great representatives for the company So pleasant and hardworking.

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Q8938EJjohnr . 2023-05-09

MORE AT TripAdvisor

Visited Costa this week, we really enjoyed our lunch, great coffee and food, everywhere was lovely and clean and the staff were so lovely, Angela who served us was so helpful and had such a bubbly personality…..will definitely be going back for more!

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louise potts . 2023-05-04

MORE AT Google

Visited Costa for the first time in a long time, the coffee was superb. We were served by a lady named Angela and what a lovely pleasant lady she is. Made us feel really welcome. Would definitely return in the future

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Ian Rutter . 2023-05-04

MORE AT Google

EDEN AND CHLOE WERE FRIENDLY AND HELPFUL.THEY MADE THE EXPERIENCE WELL WORTH WHILE!

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John Routledge . 2023-05-03

MORE AT Google

Staff seemed generally friendly but felt the service was pretty slow and our male server repeated saying "sweetheart" felt a little disingenuous and had a pretty patronising attitude at our request for a kitkat iced drink correcting us to its a chocolate brownie iced drink.. didn't even get one of the mini kit kats :( lol We liked the chicken and bacon toastie and the Mac n Cheese .. met the typical expected quality from any Costa. Overall ok but wouldn't go back.

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Hayley Woodman . 2023-05-02

MORE AT Google

Visited twice requested extra hot coffee and tea but served normal average service

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Inayat Kazim Mohammad Ashraf . 2023-04-21

MORE AT Google

They don t respect the timetable, I ve been there for a second time before 19:00pm, actually with 20min before the closing time on a Sunday and they told me that it s closed. Shame!!

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Vlad Vieriu . 2023-04-17

MORE AT Google

Staff are amazingly friendly, Lovely place

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Ashleigh Knowles . 2023-03-31

MORE AT Google

Had biscoffee cheesecake and a latte. Both were beautiful.

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Sandra Pearl . 2023-03-25

MORE AT Google

Lovely place. Manager olly was superb 👌

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WHATryouSAYING TV . 2023-03-19

MORE AT Google

This Costa at Longton is quite new, first time I've visited. Plenty of parking spaces with a couple of disabled bays right out front. There wasn't a massive menu but hey this is a coffee bar. Teas and other hot and cold beverages available alongside lovely cakes, toasties etc. Disabled toilets as well as 🚻. The staff were very friendly and helpful. I will be happy to go back

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Sue Taylor . 2023-03-13

MORE AT Google

Cant beat lovely coffee & cake

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Neil Taylor . 2023-03-12

MORE AT Google

What you would expect from a Costa. Calm and warm atmosphere. Clean, staff pleasant.

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angie T . 2023-03-09

MORE AT Google

Ideal for what we wanted good breakfast aswell....

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Peter Hardy . 2023-02-18

MORE AT Google

I love coffee houses....simply the best place to be.

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Michael Coleman . 2023-02-11

MORE AT Google

No decaff coffee this afternoon. Bit disappointing.

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Elizabeth Dalton . 2023-02-06

MORE AT Google

I can honestly say the Costa above Next in Longton is probably the most friendliest branch I've been to and can't do enough to accommodate you. I mainly do takeout coffees and they always make sure my coffees are secure not just in a cup holder but a carrier too.

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sambX8720ON . 2023-01-31

MORE AT TripAdvisor

Staff are friendly, cups of coffee are dear, the atmosphere is lovely unlike Macdonald's but you pay for what you get , although we didn't have anything to eat there's plenty to choose from

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melvin thomas . 2023-01-16

MORE AT Google

Really lovely staff, nice clean store usually busy so good atmosphere. Lovely coffee.

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Lori W . 2023-01-13

MORE AT Google

Ordered a Black Americano coffee. Was hoping for crema on the top, but coffee taste was still good.

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Minas Ladopoulos . 2023-01-06

MORE AT Google

First drink wasn't hot, second drink only two thirds full way to much froth.

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Graham Jones . 2022-12-14

MORE AT Google

Always friendly but wish they would fix that rattling speaker 🔊 🙄

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Rhys Edwards . 2022-12-07

MORE AT Google

Aaron was amazing!!! Very cheerful,helpful and friendly 😀 made my day!!

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Kit Kat 80 . 2022-12-06

MORE AT Google

Not usually one to write a review but I had superb service from Aaron this morning 👌 Energetic, enthusiastic and a credit to Costa. Keep up the good work 👏

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Georgia Adams . 2022-12-05

MORE AT Google

Excellent Costa. Staff are lovely. Delicious drinks and food.

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Rachel Camm . 2022-11-16

MORE AT Google

There were posters all over the shop advertising their new drink. When we ordered this we were told they didn't have any of the ingredients to make them yet but offered to make us a different drink however she didn't tell us this would cost us a lot more.

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Rebekah Greenslade . 2022-11-06

MORE AT Google

Never enough staff in costa! This one no exception. Tables not clean, full of dirty cups, plates etc I was in there for 15 minutes and the whole time the tap was running water in a jug! Waste of water, I wouldnt want to pay their water bill

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Jen C . 2022-10-25

MORE AT Google

I arranged to meet friends for a coffee and a catch up at 4pm on a Wednesday afternoon only to be told that they were shutting early at 4.30, no explanation was offered

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Estelle Townsend . 2022-10-21

MORE AT Google

Went at 4pm and the costa in Longton was closed . You could only use the drive through

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Louise Arnold . 2022-10-14

MORE AT Google

Strange but it wasn’t open in the middle of the day for food or drinks unless you went through drive through. We like to sit in .

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Julie H . 2022-10-12

MORE AT Google

Emma and Mae - What a pair of staff! They were the most polite, jolly and all around most welcoming... they made the place feel to bright and inviting - the atmosphere was nothing I've ever felt before in any Costa or anything within this field of industry before. Not only that, they sang happy birthday to me today... it wasn't needed but my god was it amazing - they made me feel so involved by them being themselves - they are some characters absolutely hysterical the both of them! Thank you to them - what a set of employees... please acknowledge them and praise/reward them <3 -Costa in NEXT, Longton-

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Kian Ball . 2022-10-06

MORE AT Google

Quiet and good quality Definately make sure you are in the rewards program

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Aqwur . 2022-09-17

MORE AT Google

The staff here are entirely oblivious to customers waiting, they are slow and miserable. Tables were dirty and cups needed to be collected. This was our first and last visit to this branch.

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Kai Dean . 2022-09-03

MORE AT Google

I love costa, but the staff at this particular branch are miserable been here a few times now ,it wouldn't hurt for them to smile,service is slow and sloppy

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Max Wardle . 2022-09-02

MORE AT Google

The staff working yesterday day time was first class. Thank you for great coffee and food

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Robbie Lander . 2022-07-26

MORE AT Google

Bought an Americano on the way to work via the drive in. Lukewarm. Not the standard I would expect for something so simple!

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Amber Jet . 2022-07-15

MORE AT Google

Such helpful staff in sorting two special free iced drinks for my wife and myself. Have visited before and every time all staff are lovely!!! Thank you so much!!!

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John C . 2022-06-17

MORE AT TripAdvisor

Manager very helpful when we found an elderly gentleman across the road fall ill. He couldn't b anymore helpful, brought chair, water and helped lift him to safety. We went in for a drink after the gentleman went in the ambulance the shop was clean and staff very polite

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Louise Brown . 2022-06-16

MORE AT Google

They offered me the wrong drink. Very unfriendly employees.I will not go here again.

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Aleczuza Claudia . 2022-06-10

MORE AT Google

Nice little Costa inside Next in Longton. I had a lovely creamy latte which was excellent, and half an hour scenery watching. Become abit of a regular haunt for me now, but the coffee is so delicious, why not give it a try?

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Craig Lawton . 2022-06-06

MORE AT Google

I had a lovely salted caramel frappe made by a tall ginger girl, I think her name was Bryoni. She was so polite and welcoming😁

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Isabelle Thorley . 2022-05-11

MORE AT Google

The staff are always pleasant and helpful.

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Andrea Smith . 2022-04-12

MORE AT Google

Brilliant Emma is a top barrister

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Richard Robins . 2022-04-11

MORE AT Google

I have to say, Emma makes the best flat whites I have tasted. ☕☕☕☕👍👍👍👍

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Paul Downward . 2022-04-09

MORE AT Google

This one is quite new like all the rest very clean lovely coffee

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Sandra Mcnair . 2022-04-05

MORE AT Google

Been to this drive though a few times and each time it’s been really poor. I ordered 4 drinks of which two were correct and the other two were incorrect. I wasn’t aware of this until I got home and then had to discard them as no one likes coffee in our household. I prefer to go to the Fenton branch as the service is always brilliant.

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Sara K . 2022-04-02

MORE AT Google

2nd April 15:10 Another great coffee Mocha today. The young ladies where doing great job while being rushed off their feet.

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Video Game Adventures . 2022-04-02

MORE AT Google

The whole team are incredibly lovely! Emma and the other lady working were absolutely incredible thank you so much! :)

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Aaron Butler . 2022-03-25

MORE AT Google

Staff are really friendly, great service, great coffee

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michelle mallin . 2022-03-21

MORE AT Google

Nice new coffee wind down place for family and friends

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seeker788 . 2022-03-18

MORE AT Google

It's Costa.... What more is there to say?

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Sue Lynam . 2022-03-06

MORE AT Google

Food amazing. Drinks delightful. Need more Staff working.

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Paul c . 2022-03-03

MORE AT Google

Eden & Harry were a right laugh... Yep... Better than Fenton 👍

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Farakh Zaheer . 2022-02-28

MORE AT Google

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