Gourmet Coffee Bar in Stoke-on-Trent

Mandie was excellent and we can't fault the customer service she delivered, we will be back, many thanks Mandie

Incredibly rude and abrupt staff

I love their coffee, the flavours of the roast are delicious without being overpowering. Plus, their pastries, especially the brownies and their paninis are great! The staff are also really lovely :)

Poor quality chai , over priced. Generic snacks.

Can I just say how lovely and kind the lady you had working today ( Wednesday) was. I spilt my tea over me and she was so kind in making sure I was ok. She’s an absolute asset to your business.

Coffee time ☕️ nice ambience place 👍

Lights on, people home, doors locked. Wouldn't want to bother them when they have such a good gig during "opening hours".

Had a nice coffee while waiting for my train.

Delicious peppermint mocha. #peppermintmocha

Fantastic little coffee shop while waiting for the train or alternatively just getting off a long journey and needing a sit down. Serves food which is delicious (I had a pizza twist) Shout out to Oscar! Huge customer service skills. Will make this my regular when traveling via Stoke Train Station.

Gourmet has a great atmosphere, excellent speedy service and some of the best quality coffee out there. I usually have a pastry or cake and a latte for breakfast, which are always delicious.

Dire. It's a chain café at a UK railway station. Overpriced. Weak coffee, request for less water ignored. Main seating area blocked to rail passengers.

Friendly service, cosy ambience, coffee was barely warm. After planning to sit insides and drink my coffee I was thrown out before I could finish it due to an event. This was not explained when I bought my drink nor was I offered a real mug rather than a paper cup. I hope the paper cups are recycled at least.

No one bother when I arrived there, staff lady just stared and continued with her work, I will never go again 😏really disappointed me

Two lovey assistants, friendly and helpful. Hope they both enjoyed their planned shopping expedition

They make the perfect almond croissant, still warm from the oven and had to give a mention to the excellent latte art from this morning! A lovely little treat! 👌🏻

Frequented this coffee shop every week for the past two months. Experience was positive at first, with the chap providing excellent service. In recent weeks, I've been stood waiting whilst a staff member texts and there's barely a smile to be seen. I'm not even sure I'm getting the oat milk I ask for in my drinks. Customers will start their day here and should receive a positive experience.

Really nice coffee and good and very friendly service!

Two sips worth of a flat white and two inches of foam is what I was presented with.when I asked for it to be topped up with more milk I received even more foam. As a barista myself maybe more training would help this place! May just be a one off but for a place with “gourmet” in the title I think gourmet should be the standard, you know? Great biscuit and cafe setting though! (I hadn’t taken a single sip in that picture)

Very cute cafe, the prices are a little steep.

Coffee tasted beautiful, nice and strong. Great customer service and value for money.

I guess these places are always going to be expensive for refreshments as once you are in you are a captive audience. Tunnocks Tea Cakes.....£1.99 for 6 (which is retail price in a shop) you pay more than half of that for 1! I had a regular tea £2.40 - the large versions of the drinks werent much more to be fair.

Couldn't even get into the place from the street. Only wanted a coffee and would have had to have purchased a train ticket just to get in. Very disappointed. Luckily just round the corner, with street access, is 'bod' which is a lovely coffee/bar place!

Expensive sandwiches. Tea okay. One visit server seemed to think they were in Harrods not a cafe in Stoke.

Nice and warm and behind the barriers. A nice place to get good value Covfefe while watching the trains pull in and out. It also has lots of plugs!

Gourmet Coffee featured on the Henry's Adventures video "Crewe Heritage Centre Miniature Railway - Episode 8 of #miniaturerailwaybritain

Very expensive and not that good

Tea is fine but no loyalty card anymore. Depending on the day, access to the more comfortable seating is allowed/not allowed because of an iron gate. If visiting while waiting for a train, sometimes barred from nicer seating area and have to go out of station to enter from the road outside! Just odd!

Staff not sure if the the bacon was smoked or not.......not good if you really cant eat smoked. Music isnt really suutable for all. Staff were very friendly and polite, just need to be better informed .

Wow, what a makeover. We loved it on our recent vist. Great refurbishment - stylish and welcoming. Great toasties and hot coffee. Can not wait to return on our next visit to Gourmet. Would without a doubt recommend a visit to all.

Had a coffee whilst waiting for a train after a business meeting in August 2019. I was greeted with a polite welcome from staff, but it felt very cold as if being read from a card with no eye contact or glimpse of a smile. The place looked clean and tidy. I ordered a large latte, which pleasantly was indeed a good size as often measures are restricted in some coffee houses. I wasn’t asked if it was sit in or take away, so it came in a cup with lid, which is a shame as I had an hour to kill on the tables outside. Unfortunately it didn’t taste great either – quite granular and not very smooth. Also slightly overpriced, even for a large. I’d probably try the other coffee shop on the station next time; so I can compare.

Had a coffee whilst waiting for a train after a business meeting in August 2019. I was greeted with a polite welcome from staff, but it felt very cold as if being read from a card with no eye contact or glimpse of a smile. The place looked clean and tidy. I ordered a large latte, which pleasantly was indeed a good size as often measures are restricted in some coffee houses. I wasn’t asked if it was sit in or take away, so it came in a cup with lid, which is a shame as I had an hour to kill on the tables outside. Unfortunately it didn’t taste great either – quite granular and not very smooth. Also slightly overpriced, even for a large. I’d probably try the other coffee shop on the station next time; so I can compare.

Been here a few times (Stoke on trent) Never disappointed 😁

What a lovely place to stop for coffee. Located on the London bound platform, this was well worth a visit. Coffee was about the best I've tasted (ever!) In a station and the service was really great. Didn't have any cakes or food but the selection looked great. You can tell they take care of their coffee offer here and for that 5/5.

I've used this place for the last couple of years, cosy, friendly staff, bacon baguettes to die for. It's just been refurbished and reopened, friendliness gone, production line mentality with second rate over priced food to match.If you find yourself on Stoke Station, go to the next door Pumpkin Cafe, cheaper and friendlier.

If you like to eagerly wait for your train’s arrival at Stoke-on-Trent Train station Gourmet Coffee is your one stop coffee stop.

It's 12th May 2019 today. Bought a Mars bar, tasted a bit funny, went out of date 18/11/18. That's pretty bad. This was only a chocolate bar, doesn't give me much hope for anything else they are selling

Poor service, but well priced and okay coffee

Lovely coffee but the most miserable staff, just so rude and were obviously having a bad day and didn’t care! What a shame when bad service let’s a place down!

An absolute must visit before any train journey. The hot drinks selection is varied and totally delicious.

Best station coffee I’ve ever come across, baristas here know there beans, very good selection of snacks, cakes and they sell titanic beers as carry out if you want something to take on the train. Don’t what ever you do go the place next door...come here!!

It's a convenient place for a quick cuppa before a long train journey.

Good place to meet up. Good coffee and refreshments

Good place to start a soirée of drinking Before Getting to Birmingham

Caffeine free Americano full of flavour! Beautiful roast.

Delicious coffee every time and friendly staff

The best coffee by far available at the station

The best coffee outlet on Crewe station, if a little on the pricey.

Worst skinny latte. Wouldn't go there again.

Found the staff rude all for breakfast deal told they did not have it told them that it was false advertising staff just laughed at me felt angry terrible service

A decent snack/coffee outlet. A welcome break from the bitter weather.

Fab coffee shop.. fast.. decaf.. loads of non dairy milk options.. walk past the pumpkin cafe and try here

Good selection, no sad soggy sandwiches here. A little pricey but you’re paying for better products. Lovely staff.

Decided on this place instead of place next door as the name ‘Gourmet’ convinced me you’d serve cream for coffee (not whipped) but unfortunately not. Staff were friendly and quick to serve though 👍🏻

Good range of food and drinks , friendly staff, but the price almost twice expensive than the high street shops (like boots and other supermarket)

Friendly service, great simple vegan options, excellent Union coffee. Soya, oat and almond milk alternatives available. Some comfortable seating. Sockets for charging your devices. Free Wi-fi. Inside Stoke-on-Trent station, platform 1.

this place takes your mind off a very early start. The hot drinks are carefully prepared. The food on offer is thoughtful and wholesome. Staff are cheerful, competent and keen on the food and drink they serve.

He estado aquí varias veces y mientras que el servicio puede ser un poco lento a veces, siempre con una sonrisa! Que no contar mucho a veces! El personal es muy amable y conocedor de su café (que es muy bonita). También ofrecen Leche de almendras (perfecto para aquellos de nosotros que evitar lácteos y soja odio! Pronto) y en expansión a la leche de avena también, esperamos!

Me he alojado aquí varias veces. Las bebidas son buenas (especialmente la leche aromatizada y chocolate caliente), y los bocadillos son sabrosos. Es un espacio agradable para pasar el rato, esperando un tren, y si te digo el personal tienes prisa, te suba.

Extremely friendly and welcoming, great service and clean 😊, fast and efficient, and very tasty hot chocolate 😊

I cannot believe how staff working in an establishment like this have no sense of urgency. Like the previous reviewer it look the guy 10 minutes to make the coffee and the lady making the bacon sandwich was quite surprised we were in a hurry even when the train came in! Talk about a stressful start to our journey!

I had 10 minutes before my train and only 2 people were queuing, plenty of time, especially with 2 staff, how wrong I was. The guy serving took nearly 10 minutes to make and serve 2 coffees and the guy in the back never came out. I walked out without a coffee as my train had arrived. Staff in here are pretty arrogant and have no sense of timeliness- people are in a hurry and need to catch trains. In future I will use the Subway across the road where both the service and coffee are better.

Well, what to say, the interior gives off an old worldly vibe infused with the industrial revolution, and it works. The staff were very polite and friendly. It was bitterly cold outside but nice and warm inside. I orders the breakfast special. A bacon baguette and a regular latte. At £4.50 I think this is perfectly acceptable for "railway prices", they didn't skimp on the bacon, it's wasn't cheap and salty and was prepared and cooked in front of me on a panino grill. The coffee... well, I'm a coffee drinker and this was so delicious, the drink wasn't red hot and nor should it be, the taste of the bean and the smooth fluffy milk was genuinely the nicest coffee I've had. Take heed Starbucks!

Nice place to stop and get a coffee inbetween catching trains. Chloe the girl who works there is an absolute delight as she serves the customers. A great asset to the business.

The espresso here is excellent. There's a good range of food, and even bottled beer from the local Titanic Brewery. In the winter it's lovely and warm, and in the summer it's a nice cool experience. It's much better than the normal station cafe which is next door. The only drawback is it closes early.

Fancied a coffee and Mars bar. There were no Mars bars and the coffee was nearly three quid. Went without both. But, if I'd had wanted a celebrity gossip mag I could choose from a rack full.

I have used the gourmet coffee bar at Stoke station numerous times and the service has never been any good it's just ideally located when waiting for a train, nothing more. It's been refitted nicely and is accessible once going through the ticket barriers onto platform 1. On my last visit I was served by a middle aged rotund woman who is clearly in the wrong job. I asked for an iced latte and she actually tutted and then angrily made my drink. Clearly any time consuming drink upsets her. Coffee quality good, just miserable staff, if it was on a high street it would be closed down within a few months due to the poor service. There very fortunate they have so many consumers who have no alternative.

Very expensive £3.69 for a steak slice

The other cafe in stoke on trent station is closed for refurbishment..so popped in here needed my soya decaf cappuccino fix.omg £2.95 for regular why charge for soya pumpkin do not charge extra and accept bite card.which you don't..good coffee but so expensive

A lot is in a name. It's a shame this one is misleading. To quote my friend Alan, "that was supremely average". Gourmet is definitely not a word I would associate with this place. I the plus side the coffee is alright.

We visited whilst waiting for our train and there is a wide choice of snacks, lunches and drinks available. The staff are friendly and even helped a lady with lots of luggage to her table as well. Service with a smile and nothing is too much trouble. Good quality and competitively priced.

Having used the cafe and found the food and staff OK in the past I was mortified this Thursday to be accused (wrongly)of stealing from the chill counter. I was looking for a sandwich and popped in to see what was on offer. Deciding on a bacon sarnie from the 'Pumpkin' cafe further down the platform, I left. Moments later I was confronted - in public - by a staff member who said I'd been seen stealing something. I was obliged to empty my pockets to prove that I hadn't taken anything. I hadn't actually even picked something up when I was briefly in the cafe. So my advice is he food (based on previous visits) is OK and the coffee good, but for me this is outweighed by their appalling customer care. If you do go in and even look at their sandwiches you'd better make sure you buy one! I've not been accused wrongfully of theft at Pumpkin, so even though they microwave their bacon baps I'd still prefer their offer. Their staff are polite people too.

I had minutes between trains and was desperate for a decent coffee. I approached the counter, asked " Lads, can you make me a latte and still get me on the 10:50?" Coffee was in hand 90 secs later as train pulled in, I got on and spent the next 15 mins enjoying a great drink! Folks, don't go to that there Pumpkin place, make the effort and go to Gourmet! Thanks again, lads!

Good coffee. Good food. Good friendly service. The general public can go on the platform if you have no ticket. Ask one of the barrier attendants and tell them you are going to Gourmet!

Great coffee and friendly staff. Please note that you need a valid travel ticket as the entrance is on platform 1.

Went in. Guy behind the counter was gassing to his mate. Felt like i was getting in the way of his conversation. Bought a wrap..had to ask for a receipt and wasnt given a thank you. Left the guy chatting to his mate.. wouldnt go there again.

On the Southbound platform at Stoke-on-Trent station, you have two coffee options. You could go to the ubiquitous Pumpkin and have a rather unpleasant, thin coffee. Ignore that option and go a little further to Gourmet instead; what a nice little find. Much nicer coffee, reasonably priced, and delightfully decorated.

I've always liked the coffee from Gourmet Coffee Bar at Stoke Station. Great staff and always a warm welcome. If travelling from Stoke.... Grab a cup before boarding!

Stopped here for a quick Coffee as the Pumpkin Coffee shop was very busy with a large queue.

Early for train so I thought I'd have a quick bacon baguette. Ordered and waited and then watched as my baguette was sliced open and cons cooked bacon placed inside. Then into the microwave it went for 30 seconds.

It must be noted that Gourmet Stoke is based on the platform of the railway station in Stoke on Trent, making it a frequent stop of flying by commuters, and hence a regularly busy coffee shop.

This is a really nice, warm, relaxed and friendly Cafe. I spoke to the Australian member of staff and he was incredibly warm and friendly guy. It has an excellent staff very friendly and attentive and the coffee is wonderful hot tasty and comes in a decent price. They also do very nice bacon sandwiches which is lovely on a cold day.