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4.5

Based on 1.680 opinions finded in 1 websites

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Nº 704 in 2913 in Edinburgh, City of

CUSTOMERS TALK ABOUT DISHES WITH..coffee
Score
OpinionsNoteGoogle1.6804.5

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I was worried after reading some reviews and we did book larger rooms. We could not have been happier with the hotel. Excellent position on a quite street. Room was large, secure, modern and comfortable. Staff helpful and friendly. We booked 2 rooms and one was a little bit smaller so I can understand why some comments about room size but we had 510 and it was a great size. We did not have breakfast first day as some reviews were not good. However after seeing the food on offer for £6 unlimited we had for following 2 mornings and were very happy with it. No kettle in room but complimentary tea and coffee available in bar so not a problem. Would recommend as a place to stay.

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Justine Cooper . 2024-10-30

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For my 1 night served the purpose. Modern rooms, nothing fancy price and location was right. If you want luxury, then recommend you stay and pay more. 10 minute walk from station and in the heart of the city, not the old Town.

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Michael McLoughlin . 2024-10-28

MORE AT Google

This hotel is well located and the free, unlimited tea and coffee in the lobby was nice — but that’s about where the positivity stops for this review unfortunately. In something I’ve not experienced before in a hotel, you have to request your room to be made up by 12pm each day otherwise they don’t touch it. We did not realise this and were disappointed to come home after our first full day to an uncleaned room. Standard, universal hotel practice is that your room gets cleaned and restocked unless you put the ‘do not disturb’ sign up. This hotel has lazily decided to reverse it. I was told this was brought in during COVID, but I’m not sure if they’ve realised it is now 2024 and not 2020-21 anymore. Unfortunately it doesn’t stop there. We requested our room get made up each day after discovering the odd requirement to request it. The next day, they appeared to simply dump a few fresh towels in the room but did not do anything else like clean, make up the bed with fresh sheets, restock toilet paper or even remove dirty and used cups for tea that were their own hotel’s property. I went down to reception and complained, and was told this all should have occurred as part of the daily service and that they would speak to the staff to make sure it occurred the next day. Following day comes, they again did not do any of the above. Simply dumped fresh towels on the bed. Naturally, we were quite bewildered after being assured our room would be properly made up. I complained again. The hotel has offered us our last night’s fee to be refunded which we have accepted as a fair outcome. I understand some may not be be bothered by the above but those who value proper hotel service, beware the service at this hotel is lacking and borderline non-existent. You may wish to choose somewhere else if these things matter to you. For the price of nearly 200 pounds a night, we were certainly expecting these very basic hotel services to be fulfilled. I do re-iterate however, that the location is fantastic in the centre of Edinburgh with easy and quick access to all the main attractions.

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David Rodwell . 2024-09-29

MORE AT Google

Good, Central Location. We had the luck of a Room with view on Edinburgh Castle. The Standard Room is cozy (read: small-ish) but more than enough if you spend your days exploring and mainly use it for the night. There are clever Features around the bed for storage

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Daniel Willinger . 2024-09-29

MORE AT Google

Top continental breakfast buffet

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Stefan Junge . 2024-08-30

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The rooms are nice and clean. The shower is one of the best we've had in Scotland. The bar and breakfast room are very nice and inviting.

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Pascal Weber . 2024-07-30

MORE AT Google

The hotel it self has a very good placement. The room surprised us, we thought it would feel cramped but it did not. Under the bed was space for our bags, and it was even on a shelf. So you could drag it out. Only minus double duvet and not the best pillows. My husband ended up with a bad neck. And he never gets a bad neck.

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Cathrine W.H . 2024-07-21

MORE AT Google

Great experience. Nice compact room (I travelled solo), service, breakfast and staff. Location was great as well. I recommend this place if you do not mind a small room. The restaurant /bar is nice also.

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Oscar Connecticut . 2024-07-20

MORE AT Google

The hotel is in the centre of old town! The staff are very friendly and kind :) There’re not much facilities/amenities but that totally fine for us (as a tourist). If you plan to travel in the city centre, this place would be the first choice.

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M J. . 2024-07-15

MORE AT Google

Check in at 3pm. Rude receptionist. Tiniest room and bed. No window (doesn’t say so anywhere). Nobody picks up the phone. Awful. They did offer an extra duvet tho 🤦🏻‍♂️

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Nick B . 2024-06-01

MORE AT Google

The check in process with the kiosks was very quick and easy. The rooms are very small but it was expected. The sheets and carpet had some small stains. The location is absolutely great for doing things in Edinburgh. Would stay here again!

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Caitlin Schroeder . 2024-05-26

MORE AT Google

Stayed here for a night after a hiking trip. Hotel is in a great location. Check-in was automated and quite simple. Room was small but had everything I needed. The bed was really comfortable. The bathroom was a good size, good lighting, and the shower had great water pressure. The room had no window, which allowed for it to be pretty dark when going to sleep. And it was pretty quiet with not much noise from the other rooms. The a/c also worked great.

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Andrew Gargano . 2024-05-26

MORE AT Google

very very basic room.... with a suitcase you risked doing acrobatics in the room.... really small

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gennaro marrazzo . 2024-05-22

MORE AT Google

The bigger room had enough space for 2. The breakfast is great, so is the location. Would be great if there are more shelves in the room though.

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Yizhong Gu . 2024-05-22

MORE AT Google

Very central, close to many restaurants, attractions and public transport. Rooms small, compact and clean, ideal for solo travelers or couples who don't need a lot of space. I had a room with a view of Edinburgh Castle 😍

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Fränzi H. . 2024-05-02

MORE AT Google

The location is great, only 5 to 10 minutes from the main attractions. The room is small, but it's fine for two people for a few days stay.

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Mee . 2024-05-01

MORE AT Google

I just had breakfast and all I can say , its good report between quality and price !

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Cerasela Macarneanu . 2024-04-30

MORE AT Google

The rooms are small but it’s perfect for a short stay especially because we didn’t spend much time in the room anyway except to sleep. The rooms have an A/C unit which is a major plus!

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Jasmyn Moncrief . 2024-04-28

MORE AT Google

We have not stayed at the hotel but only visited their breakfast buffet. £6 per person for continental buffet breakfast. Porridge, yogurt, bread, jam, fruit, coffee. A well-run good-value buffet. Very nice staff

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Charlotte Törnblom . 2024-04-22

MORE AT Google

Good location to meet family and to drop off baggage

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Matthew Wood . 2024-04-17

MORE AT Google

Rooms are quite compact but great for a short stay. Amazing location. Staff was very nice and helpful and made us feel comfortable as a gay couple. Breakfast was adequate, good price, good time because it lasted until 11am. Air conditioning in the room was dripping but fixed upon request. Would stay again!

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Hydra Hammelswald . 2024-04-15

MORE AT Google

Super friendly staff, nice free lounge for you to rest in, easy luggage drop, and great location for reasonable price. Water pressure good and sheets and bathroom clean. Only complaint is the carpet is in need of a refresh!

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Selena Shang . 2024-04-14

MORE AT Google

Location is in proximity of city center

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gurumitt . 2024-04-10

MORE AT Google

Super centrally located but still very quiet. Easy check in and out. Small breakfast for £6. I was extremely satisfied! We were on the 4th floor, with a view of the castle. Splendid.

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Melanie Hecker . 2024-04-08

MORE AT Google

Helpful, friendly staff, comfy and clean accommodation, and great choice for breakfast.

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Linda Mellor . 2024-04-05

MORE AT Google

We loved staying at the Hub. Everything was a short walk away, pre-paying for breakfast was really nice and tasty. The staff were really nice, and the unlimited hot drinks 24/7 is really lovely after walking around in the rain. The rooms were warm, clean, and nice. Would stay here again and check out this chain again!

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Melissa Pelley . 2024-04-04

MORE AT Google

Perfect location for visiting Edinburgh. We arrived very early Friday to stay 2 nights, about to leave our luggage in the hub storage room until check-in at 3 but the girl said our room was ready if we wanted to check in early for £10, delighted! Rooms are compact but very comfortable and use the space very well. As a couple we booked a double room, the bed was up against the wall at one side which might be difficult for someone with mobility issues, but was very comfortable, cosy bed linen. Bathroom is a frosted glass cubicle, again suited us fine but isn't the most private! Lovely shower and Baylis and Harding bathing products. digital tablet in headboard for dimming lights etc. Sliding shelf under-bed for luggage, hanging rail behind long mirror. Lots of plugs, hairdryer in room, bottle opener, telly has lots of channels and option to screen mirror from phone. Only things I missed were a kettle (but as there's free tea and coffee available downstairs from machines I was happy out) and net curtains as when the blackout blinds are open the office block across the way can see in. Cocktails in bar downstairs were lovely and very reasonable at £7 each! Staff are all friendly, efficient and helpful, can't remember the barmans name but he makes a lovely margherita. Bar/cafe area is very chilled and great for watching the world go by on Rose St! The hub is very close to Rose st M&S, primark and sainsburys if anything needed. Could leave luggage in storage free of charge after checkout on last day until we were ready (we collected it at 7pm) We will definitely stay here again, it was the perfect base. Thank you!

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Melissa Norberg . 2024-04-02

MORE AT Google

Very good value for money Central location

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Estelle Bo . 2024-04-01

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Small little coffee and breakfast bar next to the lobby of the hotel. The breakfast costs 5 pounds and it has a good selection of oats, fruit salad and bread. The coffee is okay but nothing fancy. The location is very central and only 2 minutes from Weaverly train station. It is open early and id you stay in the Premier Inn the breakfast can be included.

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Cheyenne Blatter . 2024-03-24

MORE AT Google

Brilliant budget friendly hotel in the middle of the New Town area. Rose Street has plenty to do and see, restaurants and bars. The Old Town is a short 20 minute walk away.

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Kieran Woodward . 2024-03-24

MORE AT Google

Our 2nd stay in this hotel. I cannot fault this place. It's a fantastic location, a perfect base for exploring the city. Friendly and attentive staff, a nice bar area and a decent breakfast for a great price.

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Pete Brady . 2024-03-24

MORE AT Google

Good location with clean rooms and friendly staff all at a reasonable price. What more can you ask for.

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Matt S . 2024-03-15

MORE AT Google

Good 3 stars hotel, rooms have a satisfying arrangement and the breakfast proposed is well.

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AA O . 2024-03-12

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Beautiful location for this hotel and good value for money breakfast (with the addition of savory products it would be great) The room is small but functional and modern, however extremely poorly soundproofed (you can hear the neighbors showering, drying their hair, flushing the toilet, etc.)

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Morgane Letondeur . 2024-03-09

MORE AT Google

Good locashon . no thrill rooms ..but comfy enough

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CHRISTOPHER MOORE . 2024-03-08

MORE AT Google

Cannot fault the location, one row behind Princes Street and brilliant for the New Town. Catch a myriad of buses or trams to reach all points of this fantastic city. The rooms are pretty cool. Fantastic showers, great lighting, beautiful colours, big beds. I'd recommend going for one of the larger rooms, windows being the greatest benefit. Staff are pretty friendly, but they have a lot to do so don't expect them to be sitting on reception waiting for you. Ring the bell, and they will appear very quickly (like Mr Benn if you go that far back).

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Rachel Yates . 2024-03-08

MORE AT Google

Had breakfast fab for the money. Staff extremely nice x

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Tina Nash . 2024-03-06

MORE AT Google

Absolutely love this place, we always stay here when we come to Edinburgh which is a minimum of once per year. It is so centrally located yet can be quiet at night as its on rose street. The staff are so helpful, rooms, we usually book a bigger room but everything is great and the casting works great on the TV as the WiFi is excellent. I can most definitely recommend here for staying over no matter what the event.

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Sean Liddell . 2024-03-03

MORE AT Google

Good bits: Lovely staff, easy temperature controls. Bad bits: No kettle in the rooms, their system was crashing on the day so check in took 30 minutes, rooms are small, lighting controls are for the whole room including glass walled bathroom (?). Bathroom door naturally slams unless you gently close it yourself, windows directly opposite the room can see right in and the only protection is an opaque blind (net curtains please! need some light but privacy too). edited to add: AC refrigerant gas detectors are installed and make a fairly loud high pitched hissing noise every hour or so. Wouldn't recommend over a regular premier inn even for the price difference.

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Sam . 2024-02-27

MORE AT Google

I had a bad experience regarding the standards of the room as they were much lower than expected and there was nobody to refer in case of necesity, the location of the hotel is central close to all the bar and pubs and some of the city attractions ,overall not a pleasant experience and will not recommend to anyone this hotel .

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Horia Agarici . 2024-02-26

MORE AT Google

First time staying in a Hub. As a solo traveller why pay extra for a large room? The design is so well thought through. I had a standard room and it was perfect. Location on Rose Street was fantastic close to everything and just off Princes Street. Bus stop and tram stop a short distance away.

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Wendy McD . 2024-02-18

MORE AT Google

Arrived at 10pm and found the self check-in very quick and simple to use, the bedrooms are compact and planned in a way to maximise storage so you can slide your luggage under your bed and can even pull out the table for more space! Showers the same as the regular/premium branches which is a plus. Free coffee (machine for cappuccinos, flat white etc) and tea in the restaurant for all customers and can bring the mugs up to your room. Very pleased with this hotel :)

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Hannah Seager . 2024-02-16

MORE AT Google

Parking is a nightmare but the hotel itself is clean and nice, and the hotel staff was top notch

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Josh Lewis . 2024-02-15

MORE AT Google

Great central location with comfortable beds and a very clean room and bathroom. Nice bar area with complimentary tea and coffee making facilities. Only downside was the queue to check in as everybody is given 3pm as check in time. Otherwise all OK.

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Martin M . 2024-02-12

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