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5.0
Based on 5 opinions finded in 1 websites
Hotel Chocolat Gateshead in Perth & Kinross
Nº 29 in 654 in Perth & Kinross
Nº 6 of 176 British in Perth & Kinross
Score
Opinions
I came to the Metrocentre store today, the staff were so amazing and went out there way to help every customer amazing customer service they definitely put a smile on my face I will 100% be back
Sophie . 2025-01-22
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Metro Centre, Gateshead. 16324. Just had a massive vanilla cone with raspberry sauce, for £3.45. Yep, £3.45. 5 Stars
Jints F . 2024-03-16
MORE AT TripAdvisor
Very nice flavoured hot chocolate The extra flavoured cream topping was especially nice small outside seating area(inside metro centre)
Mark B . 2023-06-17
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I went to the metrocentre store today, and was helped by a very patient and helpful lady called Yasmin. She was very knowledgeable about Hotel Chocolat. She is a asset to your team, please pass on my thanks
Chickfur . 2023-05-23
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Stopped at this little cafe for two hot drinks. Vanilla white hot chocolate & mint hot chocolate topped with chocolate cream. Very tasty and a nice little treat.
Ashanti . 2023-01-17
MORE AT TripAdvisor
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This would definitely be a five star from us in the past, however we are a little concerned now that the hotel has been taken over by a larger group of hotels. We have been coming here for over ten years, and the hotel and owners have always made our stay very special. They were a tough act to follow. We were a little concerned knowing they were planning to leave, so on our most recent visit enquired as to what the current situation was. The staff are all the same and so is the chef, so thats good, but there were quite a few little things missing that we had noticed. In addition, on one evening a course was not available ( even though the hotel was quiet ) plus three different wine choices were unavailable. This never happened with the previous owners. Sadly, when a group take over a hotel, it loses the personal touch, and we are concerned the bean counters will change it a bit more over the coming months. We will keep an eye on here for updates and other comments before considering our next visit, but sincerely hope it stays unique.
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