Hotel Chocolat Gateshead in Perth & Kinross

Visited this deli on Tuesday 23 April 2024. First visit. Excellent array of goods. Well priced. Very friendly staff. Would highly recommend.

A great evening. Beautifully prepared and served meal. The colours and positioning of the vegetable selection, the carefully cooked food, the wide choice of menu, the attentive service, the cosy ambience. What a lovely evening. I would recommend highly to anyone interested in giving it a try.

Beautifully presented hotel and restaurant. This was our first visit to Cairn Lodge for a family dinner. We were unfortunately disappointed by the standard of food, particularly the ribeye steaks. Fillet steaks looked amazing, however the ribeyes appeared to be sourced from a different supplier, lacking flavour and being overcooked. It would have been appreciated if someone had inquired about our main course, as we would have shared our thoughts. I sensed that the staff may have been hesitant to engage with us after serving the steaks, likely due to their awareness of the quality issues.

It pains me to write this review as I had high expectations. This was a 90th Birthday meal for my mother who had fond memories of lands of loyal. On arrival we were not welcomed we took ourselves in and sat in the cosy lounge. A young auburn haired lady came up to our party and said "do you want a drink !" Very abruptly and without the hint of a smile like we were all a bother to her. Drinks arrived with the food Menus and then around 3 minutes they came back to take the order we asked for more time which was answered with a tut! Anyhow ordered our meal and were taken through to dining room no water offered we had to ask. No wine list had to ask. No drinks offered with our meal had to ask. Then some of our party were still eating their starter when the waiters removed them to bring the main course shocking! A rest between courses would have been nice. There was a shortage of wine glasses had to ask again! Dishes were removed from the table while some people were still eating. It really was like Faulty Towers ,staff did not appear to have been trained in customer service. Lastly we relaxed back in the lounge and ordered more wine, which arrived warm ! Asked the waitress for a cold bottle to which she replied they had none but would put the bottle in the freezer!!! This was meant to be a memorable experience for my mothers 90th, we did complain and asked to speak to a manager but was told they were not in the hotel that night there was no management! Considering this was costly as taxis from Dundee and back and mediocre food was very disappointing