Hotel Chocolat in Cardiff

Since Lidl knocked down the skittle alley at the back and the pub changed managment (during covid) the place has gone to the dogs. Rough (very), run down, dirty, no real ales anymore, no food, the lounge room smells disgusting and the staff grumpy and unhelpful.

Had to find my own menu as none on table. Ordered food and drink took nearly 10 mins to pay as card machine faulty. After waiting 30 mins ( pub not busy )our food arrived and only at this point was told to help ourselves to cutlery and sauces around the corner.I was shocked at both the poor quality and tiny size of the serviettes and had to use 8 for 2 of us. My mother's pie was overcooked and quite dry . I had the meal with a small steak, 5 chicken wings and double cheeseburger , corn on cob and fries .The skillet that the wings and steak was on was not sizzling and I could hold the skillet for 4 or 5 seconds . Whilst I left full I was really disappointed and the burger was bland even adding my own salt which I have never had to do before . Some tables had wet marks from glasses and had not been wiped over . I would not revisit the Three Elms Whitchurch due to my experience and the pub was not even busy .

Had steak it was like leather but did change it and second steak was good ,polite staff and friendly 👍🏼

Ordered a jacket potatoe, chips were given. No fried onions or tomatoes as the menu states. Extremely short staffed. Miserable dire atmosphere due to the fact they are closing down soon. Noone came to ask if everything was OK. Food poorly presented and luke warm. We feel ripped off. Hoping it gets taken over and turned around. Waste of money.

Staff are friendly. Good atmosphere. Beer Garden well maintained. Meals are good value. Recommend Steak kidney pie and chips.