Hot Club de Parmo in Hartlepool

It was rank and would even feed the food to my dog the workers are snotty and no help at all I wouldn’t order from here cause they are disrespectful and food ends up going to waste and when you ring up next day they say they can’t refund u as it was yesterday £15.60 for a joke of a meal waste of money and time won’t be coming here again

The staff were helpful and the food was ok but the atmosphere was dreadful as a customer came to the seating area to change a little kids nappy where people were eating and it's make me and my friend uncomfortable.

Great food from here at a great price give it a go

We attended the restaurant for a 21st birthday party. We had a table booked. On arrival we had to wait in the queue (which was fine) but our arrival seemed to cause confusion as the staff came 3 times asking for our name and party numbers. We were seated 10 mins late (again fine) but seated in a total separate room from the main restaurant with the atmosphere and warmth. We were put in a huge room with no atmosphere, it was cold and felt like a cheap all inclusive on holiday. It also contained a number of large families with kids, one of which was screaming for almost the whole meal (no exaggerating) not the restaurants fault but added to the disappointment. The staff were lovely and really friendly. We ordered our food for 13 people which came within 5 mins, therefore no way was it freshly cooked. I ordered burger and chips.. my chips were actually cold (not even luke warm), as were a few others…. One of the parmos was actually cold…. Another meal it took about 15 for the chips to come, so she almost finished her Parmo before these arrived… I sent my chips back and the next lot that came were dripping in fat and were definitely not fresh. My old chips appeared to have been stuck back in the fat to warm up. Overall really disappointed. Will not be returning for sure.

Great place top food and staff are excellent