Hot Club de Parmo in Hartlepool

The kfc app states that dine in orders close at 10pm however take out orders close at 10:30pm. We ordered for takeout and arrived at kfc for 10:15 so within the opening time stated on the app. However, the doors were locked and no one was in the drive through windows. When someone finally turned up to the window we told them we ordered on the app and they replied “well i don’t know how you’ve managed that because we close at 10”. If the store closes at 10 then app should not say 10:30 and allow you to order. We were also told that even if it’s their mistake they don’t have any food to make our order. This is clearly a FAT lie as we arrived 15 minutes after they apparently closed and as someone who works in a kitchen there is no chance they had no food in at this time. In the end we did not receive our food and have been charged for it. Kfc need to fix the app or be prepared to fix mistakes like this and not send people home without the food they’ve paid for. Absolutely ridiculous business, the worst fast food chain in the town, don’t go there.

Ordered a beef and king prawn chowmein Salt and pepper chips with curry sauce. Firstly, portions are huge. The curry sauce is a little sweet, just how I like it. Honestly it was all very tasty. Will definitely be going again. We also got cans of coke thrown in for free, so thank you.

Wasn't sure about ordering here when I read the reviews. It's a really busy place and I know why... the food was delicious, fast, full of flavours and piping hot. Staff was really nice too. Would definitely prder again! Chicken was super tender Duck was very delicious Noodles were packed full of flavour Mushrooms and veggies in gravy were authentic 👌🏽 Thank you for a lovely dinner 🍽

Food was fine but long wait times and the forgot items.

Food didn’t turn up had to phone Just Eat for a refund!