Horse and Jockey in Birmingham

Fantastic. First time visitor with my dog. Food was lovely and reasonably priced. The atmosphere was great and the staff were friendly and pleasant. Really enjoyed my evening with friends and would return if I was in the area.

We booked my mom’s 80th Birthday meal here and we couldn’t have been more pleased. The staff went above and beyond and their kindness and hospitality was second to none. The food was great and all in all we had a fantastic time. Thank you all for making it special

Delightful staff and lovely food, will be coming back :)

That lovely brilliant amazing Demi Lee Louise Whitehouse gave us such great service. The food was also excellent!!

Good food at a reasonable price and lovely, friendly staff in a relaxing and calm atmosphere. They were more than happy and accommodating at making a substitution with sides in a meal due to my dietary needs. Highly recommend.

🤦🏽The staff are such lovely people, some are there just to earn a few quid to pay their way in life, others I can see as being at the start of their journey into a fantastic industry (if they get it right). However, these young first time jobbers are being let down by a lack of even the most basic hospitality training from their management, Ember Inns - and it’s obvious at my once beloved regular haunt 👻The H&J. Customer service is key in ANY business, right?The hospitality industry is suffering as it is, on its knees in fact & this place is not doing that industry any favours! My advice? You’ve got to do much better, you charge premium price for basic beer, you can at least tempt our hard earn cash with some sort of customer service right? It is NOT your staff, it is your lack of investment in people! I’m available for consultancy & staff training. I’m “happy to help”👍🏽 (to coin a phrase) Dear Horse & Jockey, many thanks for your reply of 12th Nov 2024. Just so you’re aware, on this particular visit I was the only person at the bar and this has happened on numerous occasions. Furthermore, there are a number of issues affecting customer experience which fall far below the standard expected from Ember Inns. As in my original review I am more than happy to help you rectify these issues. Wishing you well.

Pudding was tasty, Yorkshire puddings were massive. Gave us extra gravy.

Food very good . Service very good .

Came here the other day with some mates and all I can say is the service was amazing, food was great as well, didn't feel like we had to wait too long. The lady serving us was Megan, she was great all evening and was really helpful as well as funny and lovely to talk to. Good little spot to chill and have some drinks.

Abbie is a delight 💖 thank you so much

Really nice food, quick service.

Had a lovely meal this evening, great food and fab service

Friendly pub - great staff Alison and Abbie are really helpful and always greet you with a smile

Came for some drinks and food. Abbie was amazing, thank you for a lovely evening. Shall definitely be returning

Was served with a smile by Anna who was very helpful and attentive

Cannot fault the food, absolutely delicious!

Great pub with fantastic food , loved the chicken wings 👌

Warm Welcome from Joel, Emma & the team - great coffee and fixed price lunch. Nice atmosphere during the evening - will return.

🤦🏽The staff are such lovely people, some are there just to earn a few quid to pay their way in life, others I can see as being at the start of their journey into a fantastic industry (if they get it right). However, these young first time jobbers are being let down by a lack of even the most basic hospitality training from their management, Ember Inns - and it’s obvious at my once beloved regular haunt 👻The H&J. Customer service is key in ANY business, right?The hospitality industry is suffering as it is, on its knees in fact & this place is not doing that industry any favours! My advice? You’ve got to do much better, you charge premium price for basic beer, you can at least tempt our hard earn cash with some sort of customer service right? It is NOT your staff, it is your lack of investment in people! I’m available for consultancy & staff training. I’m “happy to help”👍🏽 (to coin a phrase)

Came in on Wednesday, got served by Abbie and Megan. Lovely girls and amazing customer service. Helped with any enquiries and concerns I had. I recommend the horse and jockey, quiz night was very enjoyable too

Best service here particularly from the bar staff

my daughter had her bday drinks here back in sept,however not a bad nite to be honest,she loves busted so i got her a cardbourd cut out of the singer,at the end of the night i asked the manager to look after it for me,to which he said he would do.i went back to get it and was told it had been destroyed by people behind the bar,annoyed is an understatement.i wouldnt of minded but it cost me 50 pound and i have not heard nothing back,to people out there dont leave anything behind the bar for the manager to look after because it will get ruined.

Allison serving the food was very attentive.and efficient

As usual,an enjoyable experience. Music a bit loud, though

Came for Sunday lunch and it was amazing. Good portions, the rib of beef was incredible. Just need an afternoon nap now! Would definitely recommend it, and we'll be back for more (once I find room in my belly)

Came to the horse and jockey for my grandads 90th birthday and we had a wonderful time. Food and service was amazing across the board and alison was top class and a proper laugh. Would recommend and come back again.

Fantastic food, love the fireplaces

Allison is a absolutely joy that is why we come back for our Sunday dinner.

Lovely Sunday roast. Great staff and service

Visiting from Ireland, it was Lovely atmosphere with fire lighting. Friendly kind staff.

Excellent rib of beef Can’t wait to come back again We both rate it 😊

Great service friendly staff lovely food

Great Sunday lunch. Food and service fantastic.

Lovely Sunday lunch as always, friendly staff and warm relaxing atmosphere - we will definitely come again 😊

Good service, excellent food and service.

Nice food, service, and place. I cannot complain.

Amazing pub with great food and friendly staff.

Booked our Sons 1st Birthday Party on Sunday 6th October. Team and service were flawless, we ordered a buffet for 20 people and the food was amazing, everyone was complimentary of the taste and menu items. We had a great day and will do it again.

Could put my stamps after my visit this is twice but food was excellent and staff

Fantastic food and great atmosphere

Good meal but a little disappointed, I thought that the wellington would come with roast potatoes but received boiled, checked the menu and this was correct, it’s not that hard to put in olive oil to make these vegan instead of what I assume goose fat. The food came out after 35 minutes and my partners chicken was luke warm. Otherwise, great food and lovely staff.

Very poor service Very poor food Staff and manager are rude Don't use this pub. Go to the Mare Pool or Bishop Vesey. They are cheaper and better. I was called a Welsh Git Very rude head office as well. Not interested in my complaints. The rude female just put the phone down. Wear a body cam if you go to this pub on your own. The manager should be sacked. Don't trust anybody in this business. I have had a collision which was clearly not my fault which has been concluded by the court because of dash cam evidence. 4 clients of this pub have said my dash cam has lied I have now had a phone call saying I owe this business £19.80. This is not a business. They are trying to wrip people off. I owe them £0.00. Just had another phone call about the £19.80. If they think I owe this money they should take me to court. I have had a call saying my son has been throwing beer over clients. Problem. I have not got a son. Only daughters.

I was in today for a drink and served by Anna, she was amazing, very quick service and the food was amazing

Me and my girlfriend came here today again for the third time. Food was very nice. Came out hot and delicious. Very nice atmosphere. Didn’t meet the manager but sure they are very nice. Didn’t owe 19.80 because I don’t drive and not and silly enough to put my reg in. Didn’t see any broken glass on the pavement and any injuries. Will come here again. Thank you :)

Me and my girlfriend came here today again for the third time. Food was very nice. Came out hot and delicious. Very nice atmosphere. Didn’t meet the manager but sure they are very nice. Didn’t owe 19.80 because I don’t drive and not and silly enough to put my reg in. Didn’t see any broken glass on the pavement and any injuries. Will come here again. Thank you :)

Having lived in the area for 20+ years the horse and jockey been a regular and we visited probably weekly. It is now literally at the end of our road. 3 weeks ago we went and ordered a childrens sunday roast we had ordered many times before. It came out with no root vegetables and a yorkshire pudding cut in half. We complained and were told this is the "spec". I pointed out to the waitress the menu clearly stated it came with yorkshire pudding and root vegetables. At this point we were then served with a yorkshire pudding and root vegetables but were told in no uncertain terms if we came again the childrens roast would only come with half a yorkshire pudding. I therefore asked to speak to the manager. He confirmed this was the case, I have no idea who thinks it is acceptable to serve a yorkshire pudding cut in half when the menu clearly states the meal comes with a yorkshire pudding but he insisted. At this point we left and went home. I tired to send a complaint to Ember Inns, however this was just directed to the same manager so got an abrupt response saying he had explained this was the "spec". At this stage I just decided to ignore it and never go to the horse and jockey again while the current manager is still there. That was till today when I walked past on an early morning walk at about 8am. There was a broken peroni glass on the pavement with large shards of glass dangerously pointing up. I continued my walk and returned home a different way. We then went out with the children and were again passing the horse and jockey at about 2:30pm the glass was still left dangerously lying in the middle of the pavement. I therefore went in and informed the manager but he had no clue it was there, where he should be clearly checking the outside areas. I will not be going back while the current manager is working there and believe he is not performing his duties properly hence having to write this review as there is no way to contact Ember Inns to lodge a formal complaint. Wow, no way for me to post a response other than editing my post. Dealing with the arrogance of the manager is astounding. If he thinks going in and having to tell him there has been a broken glass on the pavement for about 6+ hours is aggressive, there is a difference between annoyance and aggression, he needs to consider if someone had fallen on it and cut their hand or stepped on it and seriously there foot, I went in told them and left, I had to say excuse me as him and the bar man seem too busy talking to notice a customer walked up to the bar. I pointed out he might not care about his customers opinion but he needed to care about the area around his pub. If he thinks broken glasses from the pub isn't his responsibility, really??? It was right outside the main entrance. All I would like is to be able to contact someone at ember inns someone who isn't the manager. Is there a proper complaints procedure.

Having lived in the area for 20+ years the horse and jockey been a regular and we visited probably weekly. It is now literally at the end of our road. 3 weeks ago we went and ordered a childrens sunday roast we had ordered many times before. It came out with no root vegetables and a yorkshire pudding cut in half. We complained and were told this is the "spec". I pointed out to the waitress the menu clearly stated it came with yorkshire pudding and root vegetables. At this point we were then served with a yorkshire pudding and root vegetables but were told in no uncertain terms if we came again the childrens roast would only come with half a yorkshire pudding. I therefore asked to speak to the manager. He confirmed this was the case, I have no idea who thinks it is acceptable to serve a yorkshire pudding cut in half when the menu clearly states the meal comes with a yorkshire pudding but he insisted. At this point we left and went home. I tired to send a complaint to Ember Inns, however this was just directed to the same manager so got an abrupt response saying he had explained this was the "spec". At this stage I just decided to ignore it and never go to the horse and jockey again while the current manager is still there. That was till today when I walked past on an early morning walk at about 8am. There was a broken peroni glass on the pavement with large shards of glass dangerously pointing up. I continued my walk and returned home a different way. We then went out with the children and were again passing the horse and jockey at about 2:30pm the glass was still left dangerously lying in the middle of the pavement. I therefore went in and informed the manager but he had no clue it was there, where he should be clearly checking the outside areas. I will not be going back while the current manager is working there and believe he is not performing his duties properly hence having to write this review as there is no way to contact Ember Inns to lodge a formal complaint. Wow, no way for me to post a response other than editing my post. Dealing with the arrogance of the manager is astounding. If he thinks going in and having to tell him there has been a broken glass on the pavement for about 6+ hours is aggressive, there is a difference between annoyance and aggression, he needs to consider if someone had fallen on it and cut their hand or stepped on it and seriously there foot, I went in told them and left, I had to say excuse me as him and the bar man seem too busy talking to notice a customer walked up to the bar. I pointed out he might not care about his customers opinion but he needed to care about the area around his pub. If he thinks broken glasses from the pub isn't his responsibility, really??? It was right outside the main entrance. All I would like is to be able to contact someone at ember inns someone who isn't the manager. Is there a proper complaints procedure.

Great service from Nathan. Lovely food and drink x

I had the chicken curry which was excellent. The vibrant atmosphere put us all in a good mood.

The H&J team were great accommodating a table for 27 for a work lunch at short notice. The food and service were both amazing and would highly recommend / visit again! Thankyou

Not been for about 6 months and was very disappointed… menus dirty & sticky only 2 members of staff and they were working very hard trying to do the bar and food but pub very busy not their fault. Food has really gone down plates full of grease after eating & you could count the chips on the plate .. would take a lot to get me back there for food … whoever in charge needs to raise standard’s !!!!

Great Sunday roast, exactly as you’d want at home! Portions were great, meat was tender and yorkshires were fresh. A nice surprise - did not disappoint.

Evening dinner for 4 people. Booked in advance and the table was not ready, reserved but not cleaned. Mixed grill was good and plenty on the plate. Ordered Sausage and mash as a main meal and a side order of steamed vegetables, 3 sausages limited potatoe? How much does mashed potatoe cost? hardly any onions, although described as onion rings. Very small plate of food. Burger and chips the burger was very tasty however 1 small piece of lettuce and 1 slice of tomatoe no side dressing or dressing on the burger..... i have seen better burgers in Mcdonalds. Very busy with a large party going on. Clearly understaffed as the table was not cleared before the puddings arrived. Need to sort out your staffing levels and online bookings system if you have not got the staff available to provide the service for both then stop online bookings. Head office you need to look at customer service before profits. Will think twice before we return, shame as 12 months ago we had a fantastic meal here.

Friendly, foods good, bar staff wonderful

Fab function at Horse and Jockey!

Really friendly staff. Lunch was reasonably priced, served fresh and warm. Service was quick and effective. Lunch menu was a great option

My partner and our friends visited the Horse and Jockey last night for the Wednesday pub quiz, and it was an evening we thoroughly enjoyed. The quiz hosts were incredibly funny, making the night truly memorable—so much so that one of our friends from Cambridgeshire said he'd gladly drive up just to participate again. The drink service was prompt, and the cocktails were well-crafted; I especially enjoyed the Aperol spritz, which was expertly made. The food exceeded my expectations, despite not usually being a fan of pub fare. My partner and I shared chicken wings without sauce due to a food intolerance, and the staff were very accommodating. The wings were some of the best I’ve had—perfectly crispy and seasoned with just the right amount of black pepper. For my main course, I had the Hunter's chicken schnitzel, which was equally delicious. I would happily return for both the food and the drinks, and I plan to recommend this place to all my friends.

Quiz night on Wednesdays is something I and many others really look forward to each week. However, tonight the usual quizmaster was not there, and was replaced by a double act that left a LOT to be desired: they were overly loud, used foul and inappropriate language, kept taking cigarette breaks, and were more concerned with how funny they thought they were (they weren't) than providing customers with what is usually a well-run and enjoyable evening. The Horse and Jockey will be losing my custom if these 2 persist in ruining Wednesday nights.

Mid week visit - easy to park - friendly staff - good price for two course - portion size for mains were very good - plenty of time for a cup of tea later

friendly staff .. good food with generous portions... quiet atmosphere

Breakfast was fantastic. Alison’s service was impeccable

Lovely food and excellent service.

Great food delicious loved the friendly service always recommend to everybody

Great food and great service! Lovely and tidy in there as well!

Lovely staff, food was amazing! Great value for money

Great staff attitude nice and friendly. Food really good. Highly recommended

Staff were very friendly and very helpful. Would definitely come back as again. Thank you

Good food very nice and a waitress was very helpful Alison 😊

Excellent service, lovely food!!

Brilliant family meal for 9 of us. Perfect service and food really tasty. Staff really attentive especially our waitress Alison.

Quick service, good food and good value

Good food and atmosphere great service thanks to ash the chef

Absolutely gorgeous meals and a great atmosphere

Good variety of food. Friendly staff but not enough staffing for the busy periods. Draft beers not always available - no choice.

The ultimate burger was magnificent. Friendly staff worth a visit.

Quick service, lovely waitress and the dog felt welcome too🐶😘❤️

Great service from allison and loui and amazing food will be returning

Went for lunch today with hubby and a couple of friends. Good value for money, good service with excellent hot food. Can't fault anything

Food was amazing! Superb service, staff were very friendly!

Great experience had a really good time. Very good selection of real ales. Great time

Brilliant experience, lovely hard working staff and excellent food and service

Great Sunday lunch. Food and staff excellent!

Great food. Alison was very helpful and bubbly.

The food is always spot on. Never had any issues. The pub is nice a clean and friendly staff

We have been coming here as a family now for quite a few years. We mostly come here on a weekend and especially on a Saturday as this is mine and my sons go to pub after the Villa play on a Saturday. Food has massively improved over the last 6 months or so as well as the service. Staff are polite and friendly and the atmosphere has always been alright.

A great afternoon to celebrate a family birthday. Lovely food and friendly staff. Thank you

our first time here for many years. we get together for a family meal every month or so, this will be our new meeting place,! great food, excellent service and good value for money

Alison was very friendly and helpful as usual .

Lovely family meal to celebrate my mums birthday, fantastic food and very nice staff!

Thank you to Alison who was very friendly and looked after us for my mother's birthday.

Lovely food and service good price

Great atmosphere, staff really helpful and friendly. Food was amazing

Emma and the team at the horse and jokey are always pleasant and welcoming

Really great food defo recommend

Great food and drink, lovely atmosphere and service. Megan was great advising me on the cocktail choices and deals.

Lovely atmosphere - staff are incredibly welcoming! Good for a family meal or drinks with friends - can’t recommend enough

Really good food Lovely and friendly staff Fast service Came on the Sunday and the food was great thank you for a lovely experience

Good Food and service from Alison and Demi...fantastic staff!

Great service great prices good food

Excellent food and service all at a very reasonable price- good beers on tap