Holwood Farm Coffee Shop in Bromley

AWFUL!!!! Manager was rude off the bat when trying to place order. He repeated everything to us however once the food finally arrived 25mins later its was all completely wrong and 4 items missing. Iced coffee served in a wine glass? The pistachio milkshake/smoothie was warm and both was served in dirty glasses with one that had a pube on. Smoked salmon was warm, no ice cream with the cake as advertised. Forgot the mini breakfast and mixed it up for a prawn jacket potato. After paying £50 he had the audacity to come back down stairs with the card machine to charge us more money. We pointed out that he already overcharged us on most items but still made us pay an extra £10. No apology from any of the staff at all. Worse service I’ve ever received! Top it off the manager who is the man tried to blame everything on the young girl when he was the one who took our order. Avoid this place at all costs unless you want to drink warm water with clumps of spinach in know as their super G!!!

One member of our family is currently on crutches and so we could not sit upstairs in the main dining area but downstairs. This area downstairs had a filthy table which was left this way for the entirety of our visit. An employee of the shop said he phoned the servers to let them know we were down there but admitted they were unreliable. After sitting for 30 minutes we received no service and went up to place our order. After an hour, we received our food but the order was entirely wrong with items missing. After 40 minutes we received the food but even then there were faults: the glasses were dirty, the cold drinks were hot, the cake came without the ice cream as the menu stated and the mini English came with cold and wrong toast. The server then had the cheek to come down and attempt to overcharge us for the meal. We told him that this was wrong and he made nonsense excuses and attempted to blame another server. This cafe claims to be accessible however if you are unable to get up stairs DO NOT COME HERE. You will be left disappointed and hungry.

Great find with some amazing products. Well worth a visit and shop!

Great menu in the cafe and well stocked high quality products in the farm shop

I have used this cafe previously. My most recent visit was awful. Waited 15 minutes o place our oder, only to wait a further ten minutes for it oe arrive. compained, only to have head waiter check cash register to tell me the register says you only been waiting 19 minutes. Then came an offer of two biscuits! I lied this place.not any more! Shop is good and is fish shop. Just avoid the cafe!

Great farm shop, prices are pretty premium!

Wonderful Cafe Nico upstairs. The best roast beef lunch

Great biltong, always friendly staff

Lovely chilled cafe on the mezzanine of the Farm show. Great breakfast, drinks and friendly staff. Only just under new management who were incredibly welcoming. The menu and food were very good, although service was a tad slow, perhaps partly because it was very busy. However, I would recommend a visit.

Disappointing, very expensive for 2 pretty basic toasted sandwiches with a little bit of salad, average scone, rather slow and haphazard service. Charged £2.70 for a babyccino the size of an espresso cup which they kindly took off the bill. Not sure we’ll go again especially when there are two great cafes in Keston nearby, such a shame, used to be excellent

Sadly, not too good. The service was poor and the coffee was dreadful, please do not reuse coffee grounds they must be fresh for each cup. Serving hot beige milk is not on. I returned the first cup and the replacement was only marginally better. The room was cold however the food was very good, hot, tasty and well presented that I really enjoyed. If we do return then it will be in warmer weather when hopefully proper training has been given to the coffee maker and penny pinching with the coffee has been addressed. If you can't do it properly don't do it all. At the moment we would not return.

Been recommended by a Friend who's been at Café Nico. Amazing atmosphere Food was very good and very good coffee. Will be my coffee stop. Thank you Nico

Nice shop incredibly rude owners

Terrible scones. Taste and texture like a really budget shop-bought packet. Far worse than those we buy from Tesco’s or Sainsbury’s.

My low rating is because I came with my miniature dachshund and was turned away even though I was holding him. I realise it’s a food shop, but surely exceptions can be made given the need to support local produce and farmers. 30-mins drive wasted, I wouldn’t have bothered if it was clear on the website that dogs were not allowed in the shop.

Lovely cafe. Good selection of food. Friendly waitress. The shop is definitely for treats. Quite expensive but interesting things for gifts/&or special occasions

Great shop and great cafe, really helpful staff and great place to visit!

I visited the shop on Friday. The staff are extremely helpful. I had a discussion with the fishmonger, and he was great at recommending products. He also was explaining why certain fish were not available at this time. I would highly recommend, and it is on my list of shops to visit. The shop had some great products. Highlight the deserts and a couple of pies. Everything I bought was of excellent quality. I will be back very soon like today.

Service and food good, but not many veggie or vegan options

Fabulous farm shop with wonderful produce and restaurant/coffee shop on a gantry overlooking the shop itself. Attentive and friendly staff serving great food

Always nice, great coffee and cake.

Lovely place to visit. Shop downstairs and catering upstairs. Excellent ham, egg and chips, and bacon and avo salad

Lovely cafe and cute little shop with local produce. Recommend visiting.

A nice little farm shop with a busy cafe attached. Has a good selection of fresh, frozen, and cupboard produce.

Run by a couple passionate about food, especially their cheese. Love the cafe too!

Excellent meat, for a good price too. The gentleman who runs the butchery let us try some of his wares, and they where exceptional. I will be back!

Lovely place. We had coffee and cakes in the garden, which is in lovely countryside. The coffee was very good. The lemon victoria sponge and coffee and walnut cake were delicious. The staff were so friendly and one lovely lady even brought some treats over for our puppy. We liked it so much, that we're going back for breakfast next time.

The upstairs coffee shop used to be good and maybe it will be again but it is now a franchise and to pay £9.50 for a mini breakfast is quite enough to then find out that the condiments are no longer tracklements but Tesco - poor show

What has happened to Holwood Farm cafe?! Being very local, we used to regularly visit here for coffee or tea and sandwiches. We noticed the menu started changing, seemed more American and pretentious. We thought we'd go back again after a break, it was simply awful - all the wonderful sandwiches they used to do have been whittled down to around 3 or 4 choices. Still very American with pancakes etc. I asked for a "pot" of tea for 2 and one cheese sandwich, we were brought 2 teas in cardboard cups with the milk already in, it looked so milky and quite disgusting - not what we asked for so sent it back asking for our "pot" for 2. Not only did we wait over half an hour for tea and one basic cheese sandwich, but we were charged £13.50 for this "basic" food. I just don't get why Holwood is now trying to be something it is not - so pretentious and unwelcoming now - we will not return.

Great selection of hot food in the café. Delicious.

Farm shop produce looked lovely and could have happily spent a fortune but they refuse cash. A real shame. I will use a card but HATE to be forced into it.

Awful experience shopping here. Was told rudely by the owner to basically not open candle packaging box lid, to see what the small candle would look like. You couldn’t see what the small and regular candle even looked like because it was in the packing. The testers were in a tin packaging!!! Totally different to the one on sale. Shes said it would ruin the packaging. I stated she could have chose not to speak to me like a child and so abruptly. I said I was careful and mindful of opening the packing neatly. I know this as I have my own beauty product packaging business. She was clearly embarrassed at her own behavior because I stated to one of her staff the she was rude. She came charging at me very aggressively stating for me to leave and that’s she’s the owner. I felt racial and age profiled by her. I’ve attached pictures of the candles and a screenshot of the video of her charging behind me. She was clearly in a bad mood prior with a similar experience, but didn’t need to take it out on me. I’m a candle lover and farm shop enthusiast. She’s lost two customers today plus many more. I would not recommend this place. Would give 0 star rating. Will stick to going to Hewitts Farm way nicer experience, we went there straight after and bought loads of fruit and eggs.

What a complete disappointment of a shop, the owner is so rude. No point having a shop if you don’t want people to visit. Only gave one star because would not allow me to give zero stars.

Stumbled across this little gem due to the road closures, and very glad I did. The staff are incredibly friendly. Cute cafe upstairs with lots of choice, overlooking the shop below. Fabulous range of high quality foods in the farm shop - all delicious. Would highly recommend a visit.

Visited this beautiful cafe and farm shop after been recommended on the Nextdoor website we have lived in Orpington for 50 years and didn’t know about this lovely little gem we had a coffee and cake the coffee was perfect it was really hot as well made a nice change. We then visited the farm shop and bought some rib eye steak it was honestly the best steak we have ever had melt in your mouth. We will definitely be visiting there on a regular basis hopefully

Me and my friend popped in to this cafe today for some coffee and cake. I had heard good reviews about it so decided to give it a go! It didnt disappoint. The coffee and cake (chocolate) was delicious and the staff were really nice and attentive. The menu also looked really nice so we will go back again for lunch. Set in lovely countryside you also have the option to sit outside when it is nice weather.

First time we've been here. The breakfast was lovely and the shop downstairs from the cafe is stocked with loads of goodies. Not cheap, but as my Dad always used to say, "You get what you pay for". Great friendly staff......

Had a lovely lunch. Homemade fish cakes were yum and the quiche delish. Our waitress Libby was lovely. We also perused and bought food from the farm shop and fish shop.

Looking at previous reviews, it’s clear this place is under new management! Holwood Farm Shop, Butchery, and Restaurant in Kent is nothing short of spectacular. From the moment you step into this spacious haven of fine foods, you are greeted with an impressive selection that caters to all culinary desires. The shop boasts a vast array of top-class meat products, cheeses, and in-house #biltong and artisan foods, ensuring every gourmet need is met. Upstairs, the fabulous restaurant and café offer a delightful experience for all taste buds. Whether you’re looking for a hearty meal or a light snack, the menus are crafted to perfection, featuring a diverse range of dishes that showcase the finest ingredients. The staff at holwood farm shop are exceptionally efficient, ensuring every visit is seamless and enjoyable. A special mention goes to the butcher, Alan Frank, whose dedication to customer service is unparalleled. Alan takes the time to understand each customer’s needs, providing personalized recommendations that elevate the shopping experience. This top-class establishment combines high-quality products with very reasonable prices, making it a favorite destination for both locals and visitors. The huge selection and great menus upstairs make this Farm Shop, Butchery, and Restaurant a must-visit for anyone in Kent. #food #farmshop #finefood #deli #restaurant #cheese #biltong #kent

Visited here twice and the menu is all fresh and the ingredients good quality. Staff are v friendly and it’s kid friendly aswell; it’s upstairs though so maybe not pram friendly, best to leave those in the car

Slow Slow Service. 25 Mins wait for a coffee and croissant.

Great place to pick up local and organic food, their food has a wide variety of gluten free options, this includes the meats/sausages, the staff are very knowledgeable and friendly and the meat is delicious, marinades are great and flavoursome.

Absolutely love this beautiful farm shop staff so helpful and informative, had the minted lamb chops for dinner and what can I say other than scrumptious, it is more expensive than a supermarket but you pay for the fresh good quality of the products and judging by today's supermarket standards I would pay more any day, I will definitely recommend, I spent a fair amount today but I got carried away with the new things I was seeing lol but jokes aside it was well worth it and will be delighted to do this again and again, so if you have some spare money and want a special meal go and have a look, thank you to the staff for all there help and knowledge and the bright happy personality, I had a great time x

Do not understand how this cafe is still going, the organisation is shockingly bad. How does it take 20 mins to serve a Black coffee and a slice of cake when all the hot food for the group (who ordered after me) got their items straight away. Your servers really didn't have a clue, sort it out please... every other coffee shop seems to manage pretty well and you weren't exactly busy either!

Lovely farm shop and cafe, South african butcher very helpful and friendly. Steak and pork roast amazing. Will be back.

A very impressive range of upmarket groceries, a first class butcher and fishmonger. And a nice café to top it off.

Lovely food in cafe with excellent staff. Great farm shop with local produce and easy parking.

Brilliant Farm shop, highly recommended

Lovely cafe. We held a private function there for about 20 people at one end of the cafe and there was enough space without it feeling cramped. The food was good, the prices are reasonable and the vibe was great. Well worth the visit.

Best quality of meats and very friendly staff!

Great cafe above a farm shop. Delicious coffee and cake. Very welcoming to cyclists. Perfect for a stop on a bike ride around London/Kent borders

This is a lovely Farm shop off of Shire Lane with a Cafe upstairs. Packed with Cheeses meats Pies great Vegetables and much more ! Well worth a visit .

Staff are very friendly and the meat is high quality. We will be shopping there again.

Great shop and cafe with friendly efficient service. Highly recommend milktert from cafe and anything from the butchers!

Amazing farm shop with a great cafe

Only just discovered the place but we like what have gotten.

A lovely, upmarket farm shop with such lovely produce and welcoming staff. Really worth a visit! The cafe is lovely, quirly and modern with great views over the shop. My only critisism is that you can be waiting a long time for food, they can take quite a while to get food out to you and some people that arrive after you can get served before somehow. The plates need to be bigger as my wives breakfast came on a small plate like what you would serve a child and you can't eat properly on a tiny plate.

Great everything was beautiful collection was easy no hassle drove I and out. Will definitely be going again

Wonderful choice of foods, not cheap, but worth what you pay for quality and something different. Helpful staff. Lovely café upstairs for light bites. A fresh fish shop is open next door on certain days.

Great variety of products and lovely cafe. Highly recommended

Very expensive and quite a limited stock. I was expecting the cheeses that they show on line but didn't have any of the ones I wanted. All of the Swedes they had were soft and they had no tomatoes, no parsnips and only one or two potatoes. Very disappointed and won't be returning. Stick to Hewitt's Farm, they are far superior!

Great first visit. Against cave and a butcher to praise

Tasty roast dinner, roast potatoes were amazing, we loved it. Generous portions. Mum is delighted with her doggie bag for tomorrow!

Service in the restaurant was non existant. After 20 minutes of waiting a gave up.

Not the biggest farm shop but great produce and some interesting items. Good selection of vegetables, fruits, salad leaves, biscuits, pies dairy products and meats! Lovely pot of tea and Victorian sponge cake in the galleried cafe overlooking the food hall. Lots of parking space. Easy to find but bit of a walk if you took public transport. Bus stops outside in one direction but heading to Bromley it’s a 15 minute walk. We enjoyed our visit and would recommend the farm shop to others.

The first time we came here I think june the Victoria sponge we had was amazing, was really tasty and a huge slice! And the coffee too was nice, the service by a young lad was amazing too, unfortunately we thought we would try it again as thought this could may well be our new local coffee spot but the scones we had tasted a but stale! The cream wasnt clotted, no butter offered with scone! And the worst bit coffees not very hot which were brought out to us around 20/30 mins before our scones! By which time we had more or less finished our drinks which ob we wanted together with the scone! What a shame I dont think we will be back!

Nice farm shop - good quality products, lovely looking vegetables. Great little cafe upstairs. Has gluten free, vegetarian and vegan options on offer - for light meals, sandwiches and cakes - some also gluten free.

Very disappointing breakfast, waited a long time and then brought out cold mushrooms, beans forgotten off the plate and then brought out Luke warm. Sausage was also cold. When we told the waiter I was told they just said they can’t be!!! But no offer to change! I also informed the lady that took payment and no offer to at least take some money off, disappointing breakfast and poor customer service.

Best quality, best value, huge selection of fresh produce, great vibe and magnificent service!

Great place to drop in for a coffee or lunch. Popular with cyclists. Cafe on upper floor on an interesting balcony

Very nice breakfast lovely staff strongly recommend but though shop was a tad pricey.

Lovely little farm shop and cafe. We had the most amazing vegan burgers and very reasonably priced.

Amazing fresh produce everything looked so good. Customer service really good. We will be back. Also they have the best fish monger shop everything looked so fresh . We were on a long walk and stumbled across it can't waitvyo go back in the car and stock up.

Nice and Friendly staff. Always helpful for me.

Tasty food and friendly service. Nice shop too.

Great cafe, delicious cakes. Also di gluten free cakes.

Lovely shop :/ cafe / good bike stop etc

Enjoyed seating outside in the shop's cafe and the falafel salad was really good! Good selection of cakes as well. Just a shame only one of them was gluten free though...

The new garden area is beautifully done with great views and a brand new cabin style place to order food and beverages. I was shocked at the price of 2 sausage sandwiches and a couple of hot drinks and won't return at those prices any time soon.

The food undercook and sent to the wrong table even though they have numbers on the tables and to add on to that the wait was at least half an hour. The waiters were ok but could use a bit more of their common sense. Will not recommend and will not be visiting again.

The biscuits I wanted were in stock!! Yay and many thanks 😁

No takeaway drinks for hikers only table service.

Lovey place to go with the family or friends

Excellent lunch of fishcake with salad. Homemade burgers, paninis, sandwiches and soup available. Huge pieces of cake with good selection. Eat in or outside. There are fairly steep stairs to the restaurant from the well stocked but pricey farm shop. No cash payments..set afternoon tea available.

Clean quiet frendly with good food.

Had afternoon tea here today…delicious…and so much food…took some home with us. All washed down with tea, coffee and Prosecco. Then went shopping in their shop. Lovely, friendly staff as always 😊

Nothing to rave about! Nice little place abit pricey!

Had to wait over half an hour for soup, and then it wasn't the one I ordered! Feel we should have been told there was to be a significant delay when we ordered if there was a problem. We had to chase our order twice. Other customers who came in after us were being served before us. We hadn't planned that we would be at the cafe 1.5 hours for a simple lunch.

Coffee and cake downstairs popped in to get warm good staff offer us locks for our bikes

Like their chicken and fish produce.

This is the black pudding I bought on Friday 3rd December, I was told it was in date, surprise, surprise it was out of date… just the rest of the meat I purchased on that day… they should close up shop before they make someone seriously ill or worse if they are selling out of date meat, makes you wonder how they handle the food…

Went in there Friday, bought some black pudding, sausages, steak, beef rib, and chicken. Chicken was dated use by 6/12/21, took out the packaging this morning smelt off, the short beef ribs was also off with a use by date of 8/12/21 cooked the chicken even though it smelt bad this morning 5/12/21… Tasted it nearly threw up, I will happily add pictures later on to prove this isnt a fake review. I believe they are using out of date meat, repackaging it and sticking a new date on… stay clear if you don’t want to get ill with salmonella or other disease… wasted my money here won’t be returning… The chicken smelt like rancid rotten fish, it all had to be thrown Also keeping this for record incase I do become ill and can take action against this business

Not much of a farm shop. Almost no fresh produce at all just standard pre-packaged supermarket stuff.

Wouldn't go there again! Food was not great. Rice was not freshly made. Not catered towards all taste buds with variety of sauces. The meat counter assistant was not using gloves while handling meat and used the same hands to go on the computer, printer and other meats!! Plenty of cross contamination going on.

Visited the cafe which to my mind was rather overpriced. The sandwiches are served in 'pappy' cheap supermarket bread without any garnish, and at £5.95, I would expect, at least, fresh bakers bread. The sauce was served in a plastic bottle and wasn't 'brown ' as requested but 'bbq'. I feel in today's environment, sachets would be more hygenic. Service was slow and all in all not very welcoming. After being shown to a table and asking if it was waitress service we had to gain the attention of a member of staff to give our order despite a couple of them walking around clearly not having anything to do. This is such a shame, as the building is a stunning vaulted barn which could be utilised to provide a wonderful dining experience. I also think the lighting could be improved. Not sure why cheap amateur painting were for sale on the walls either?

Love but of food. Helpful staff

It was ok I wanted to be better Disappointed on poached eggs were hard very disappointed on the sausages very salty 🧂 😕 cup Cappuccino Was good Friendly staff I think that we will come back but not to eat the sausages and also they Charge for babyccino Which is frothy Milk £1.65 in baby cup

Four of us had delicious all day brealfasts

Beautiful little farm shop and cafe tucked away with ample outdoor seating and great views. Only went to the outdoor cafe so can’t comment on the rest, but there was a wide selection of local drinks and the food was nice if not slightly small portions. Cakes were delicious! Service was a bit slow as there weren’t many staff, but didn’t really affect our enjoyment.

Lovely produce and gifts but a bit pricey!