Holiday Inn Southampton, an IHG Hotel in Southampton

Great bar and food service by Simmi, who we recall positively from past visits to this hotel! Also warn, helpful reception by Priya, who kindly printed some travel documents. Rooms are usually good, but unfortunately there is construction noise during the day at this time—should be quieter outside of working hours!

Room absolutely filthy, complained to front desk who sent housekeeping up while we were out to dinner. Returned to find several items of clothing missing from suitcase. Hotel not interested, can’t get a response from them after sending several emails.

Good location between malls and cruise terminal. Reception lady is very nice. Breakfast is good and well organized.

Just got to try too good to go with my sister as we choose this venues for our regular nursing training and we had a really good experience with Jaison, very attentive and helpful. Highly impressed with his service

Great room, amazing service, lovely servers at the restaurant, and Priya was great when I checked out of the room. The food was delicious, especially the squid.

Pros: Wonderful, warm and friendly staff - going the extra mile to make my stay comfortable and memorable. Room itself was clean, well maintained and inoffensively decorated in neutral tones. Body lotion available on request. Lovely views of the water and cruise ships. Breakfast was excellent with a decent variety of hot and cold options. Good coffee from the machine which is always a plus. Easy parking right in front and walking distance to shops, restaurants etc. Room service available. Cons: no gym, pool and spa still closed. Lots of renovation works underway with loud intermittent drilling - fortunately I was away most of the day. Slow lifts (seems to be common here on the south coast!). Wifi dropped intermittently. Overall I would definitely stay here again if they reopened the gym and pool. Otherwise its not a bad stay but definitely a solid 3* rather than 4* hotel without the gym and pool.

Excellent check in experience today with Priya. Efficient, friendly and made us feel welcome.

Had a rare day off between jobs so thought I'd treat myself to a nice quiet day with a harbour view to chill out. Nowhere on their booking does it mention that between 8am and 5pm there is constant banging, drilling and hammering and loud workers renovating the hotel. Complete waste of money and a precious day off.

Stayed here a few times and I'm so glad they're refurbishing the hotel as it was looking tired in places. Great location and wonderful staff.

Beds are hard as rocks, no mini-fridges, but the rooms are otherwise quite nice for the price. The restaurant's food and service was FANTASTIC. A special mention goes to Joszef for his service, it heightened the meal experience.

We stayed at the Holiday Inn , Southampton before the start of our cruise. It was close to the Horizon terminal where we boarded our ship, so it was very convenient. Two outstanding staff deserves mention- Karl who manned the check in area and Chin , the server in the hotel’s restaurant and was also responsible for cleaning the tables. Karl was very helpful sorting out problems in our room and Chin was very pleasant and helpful answering our questions related to the restaurant. Another person Joseph who also worked in the restaurant was also very informative with our questions. I would highly recommend this hotel for its proximity to the terminal, the Old Fort , the West Quay shopping center and the helpful staff.

Our two day stay at The Holiday Inn Southampton was wonderful. Staff members went out of their way to make sure we were comfortable and well cared for. We extend a special” Thank You” to Anjan Jamison, Josef, Ana, and Karol. Thank you so much for your lovely hospitality. John and Beth

Great option for cruise and park

Amazing hotel! Staff was top notch. Rooms were clean and we were well taken care of. Food was fantastic !!!! Really stand out .. not your normal “hotel food” Chin, Jason, and Priya were the best 10 out of 10 !!!

Though the outside of this hotel looks a bit dated, the rooms were nicely renovated and the staff was very helpful. It was a great place to start close to shopping and some good restaurants. The perfect spot for catching a cruise ship or perhaps a longer stay.

Lovely hotel conveniently located next to the Boat Show. The beds are really comfortable and the breakfast is amazing. Special mention to Simmi, who is always super helpful.

Every this is great and the service are fantastic. Especially Miss Simmi , she is very kindly!

Arrived 2 days prior to cruise departure. Checked in 1:30 PM, room was ready, first floor. Rainy day so ate dinner at hotel (after long nap). Food was excellent. Service too. Breakfast also excellent. Wait staff friendly and prompt (Jaylen, Jamie and Chin). Front desk folks responsive and helpful ( recommended we reserve cab day ahead to get our group of 4 plus bags to berth 46–sound advice, used their cab hotline).

Great location for cruise stay and park. Comfortable room, great staff who were all very helpful and friendly. Would like to mention Chin and Jayson who always seen to be on duty with a smile.

Superb location, friendly staff and extremely delicious food. Thanks Simmi and Jose for making the say extra special.

Stayed for business a couple of times. Once was during a busy period in August when there was a lot of cruise guest, second time just after the school holidays and luckily before the boat show hits town! Standard IHG Holiday Inn in terms of great service from the staff and general hotel policies. Unlike some chains that are carbon copies, IHG is a variety of franchised properties so they can vary quite a lot in looks and design of both the premises, rooms and restaurants where attached. Good things about the rooms are charging sockets by the bed, most of the main plug sockets have USB-A charging points, fairly spacious (even for the standard “queen” style room,) aircon works plus there’s a window you can open, bathrooms are fairly modern, and the linen is the go to Holiday Inn standard so a choice of pillows and fairly comfortable beds. Bad points if I had to be picky, some of the room carpets are old and worn and some of the main room doors are clunky and squeaky. Rooms where the shower is over the bath there are no handrails at all for stepping out - at least in the rooms I’ve stayed in. When the hotel is busy the wait for lifts is long at peak times so if you are able bodied use the stairs to go down (and to go up - only if you’re very fit!) There’s only 2 lifts and this is a hotel that’s higher than wider so it’s (I think) 9 floors at least. Also the lifts are small so only hold about 4-5 adults especially when there’s luggage. At peak times the lifts will hit the weight limits and go on bypass so you can stand on a floor and the lift will go up and down and never stop at your level! Attached restaurant is fine. Usual buffet style breakfast and a dinner menu with the common options you’d expect. All the staff are brilliant. Sorry I can’t remember everyone’s names but special mention to Simmi who is the queen of the breakfast period, always rushing around making sure everything is up to scratch and she remembers many of the guests and their preferences. Also for Alin whose dinner service is impeccable, such a keen eye for detail and quick to spot issues. That’s not to detract from the other staff who are also super friendly and efficient. For front desk a special mention to Karl and José as well, 2 top guys. Location is great for cruises and Southampton in general, close to everything including West Quay shopping. Hotel parking can get busy but is a safe well lit space. Would stay again. (Review also cross posted to Trip Advisor)

Perfect if you take a cruise! The port is a 5-minute walk away (in the photo you can see how close it is). Jose, made our stay very special 🥹. We told him we were on our honeymoon and he was very excited. My husband and I went out to see Southampton, when we returned to the room we had a box of Ferrero Rocher and a card written and signed by Jose, congratulating us on our honeymoon. For us, this is hospitality. Everything was very good, we give it 4 stars because we think they need another elevator (there are two), a little more staff and we thought it was a little expensive. The service is very A+!

We stopped over here for one night before boarding our cruiseship today. Location is great and up the road from all the restaurants and shops. The staff are really excellent here. Simmi deserves special mention as she was the first person we met. She assisted with luggage, getting a small snack for our 19 month old daughter and just made one feel fully at home. She is a massive asset to your hotel.

The service from the restaurant staff was excellent, breakfast was superb. Great location for the city and ports.

The bed was made of stone and utterly uncomfortable. Both of us had a terrible night. The breakfast was somewhat lacking and the coffee was horrible. Even the Starbucks coffee that we got was undrinkable. The service was ok however the chap behind the bar was rude and a total jobs worth, when we were given a couple of free drink vouchers for being kept waiting. Its not as if we asked for a bottle of moet!!!

I had the absolute pleasure of being served by Jaison Ancelo during my recent stay at the Holiday Inn Southampton, and I can honestly say that he made the dining experience exceptional. As the maître d’, Jaison went above and beyond to ensure that every guest felt welcome and attended to with the utmost care. His professionalism and warmth shone through in every interaction, making me feel like a valued guest from the moment I entered the restaurant. Jaison’s attention to detail is impeccable, and his knowledge of the menu and wine pairings was impressive. He made thoughtful recommendations that elevated the meal, and his constant yet unobtrusive presence ensured that everything ran smoothly. He handled the busy restaurant with grace and efficiency, ensuring that every table received personalized attention. What stood out the most was Jaison's genuine passion for hospitality. He made each guest feel like they were the only ones in the room, providing an experience that was both comfortable and luxurious. I cannot recommend Jaison Ancelo highly enough and look forward to dining at the Holiday Inn Southampton again because of his exceptional service.

Amazing hotel. Great Location for the port. Staff lovely. Room spotless. Lovely evening meal in the restaurant. We had a lovely stay x

Great place for a stopover. Pleasant enough place, but didn’t feel special in any way.

My daughter had her wedding reception here on 7/9/2024. From the event organiser to the dj everything was great. The welcome on the evening before to set out the decorations etc was fantastic. I was able to join my daughter for breakfast the morning of the wedding for a cost of £16.95, which well worth it. She had a room with her small son in which we all got ready in. When arrived back from the ceremony they were very welcoming with lots of congratulations, even the lights and candles had been switched on. The food and service was great. The DJ was good and the whole day went along smoothly and lovely. At the end of the night my husband and I had booked a family room as we had our grandson with us for the night. Room was spacious with great view. A very special thank you to Josey on reception for being polite, friendly and giving my grandson some sweets. Warren who cleaned the danced floor for many hours and who switched the light on in the reception. Also the young man who ran the bar mostly on his own and even served at breakfast time and reception time. Last but not least the manager who organized the smoothness of the afternoon and evening and who was also at breakfast the following morning. The only issue we had was the extortionate price of drinks at the bar for the wedding, £30 for a bottle of Rose wine?? Can of Doom bar for £6?? etc. All in all though it was a wonderful day that was organized very efficiently. Thank you.

Visited the restaurant today and it's brilliant! Top class customer service and great portions! Particularly appreciated the staff, so great that it's worth having their name cards

Nice experience. Specious room.

Great front desk service. Thanks

Staff was very pleasant and courteous. Every single person I interacted with went out of their way to make us feel at home. A special shoutout to Jose, Anjan, Marina, Diksha and Andrico for their heartwarming hospitality.

Very friendly staff and great location. Receptionist very helpful and knowledgeable (Diksha)

Very good hotel for a pre-cruise stay. Very well located, close to the city center. Very good views of the port

Very clean rooms, very good view. Amazing crew working on the hotel, always available to help, special thanks to SIMMI, Jose and Ana.

Karl in reception, Martin in the dining room, both very helpful and friendly, immediately made us feel welcome. All staff encountered were lovely. Room perfect great view, all amenities.

This was a lovely hotel in the perfect location near many restaurants with the delicious breakfast!JO25EP Was extremely kind and helpful in the dining room!

Perfect place to stay if you are traveling by ship in or out of Southampton. The hotel is within close walking distance of the City Cruise Terminal. Included hot breakfast is a great value with excellent variety. Hotel has a bar in the lobby, and serves Starbucks coffee. They are also happy to store bags for you. Easy pickup/drop-off location for Uber or taxis.

I wanted to give a big thank you to Simmi for her amazing help while I was purchasing TGTG at the hotel. She was super friendly and made the process so easy. Her recommendations were spot on, and she really went above and beyond to make sure I had a great experience. Thanks a lot, Simmi! Your help made my stay even better. Looking forward to my next visit!

Top place to spend the night before a cruise.

Rooms were quite dirty and it was not the smoothest experience at the reception to check in. My room was opposite to the elevators and it was quite loud. Would not recommend.

First time in Southampton. Perfect location if you are cruising from Southampton. The staff is wonderful. Three names that come to mind are Simmi, Charlotte and Martin. They - along with may other staff members — have provided top-notch service.

Service was great. Room was clean and ready when we arrived. Breakfast was good. Close to our cruise departure spot.

Had several issues with our rooms and had to switch rooms but everyone was great overall.

Excellent service, great food. Jozsef & Simmi great hosts at breakfast

My hotel of choice in Southampton. Jose at reception was incredibly friendly and helpful - great way to begin a great stay!

I have stayed here regularly over the years more recently while attending Seaworks and can highly recommend it. I always find it to be a great location with friendly and eager staff! The last two visits (March and June) I have been met and dealt with by Jose who is a great asset to the reception team!

Hotel is rather good, with good service and location. What stands out is the service provided from the staff, especially Mrs Simmi during breakfast service.

Stayed here for one night after going to see Wicked the musical for my Mum’s 60th. Emailed the hotel to ask if they could do anything in the room and they left balloons, chocolates and a card which was very nice of them. Great nights sleep as the beds are so comfy. Breakfast in the morning was amazing. Always a very good choice of options. Simmi on shift for breakfast was lovely and friendly and always made sure we were happy. Will definitely stay again

Lovely experience!! Amazing customer service, especially the lady on the reception - Marina! She was so helpful, friendly and smiley! Thank you!

Such a lovely experience, I'm impressed by the lady on the reception - Marina!! She was very helpful and smiley!

The lady on the the reception - Marina was so lovely! I'm thrilled!! So smiley, very helpful and friendly!!

Friendly and courteous staff. The perfect location when departing on a cruise from Southampton. Walking distance from various pubs and eateries.

Hotel was ok,but to charge you parking for the privilege of staying overnight is terrible.

Just the 1 night here before boarding cruise. It was lovely nice comfy beds, on the small side for a shower but very clean and tidy. Breakfast was plentiful and as much as you wanted.

Stayed for 3 night precruise. This place is amazing - great location, clean, good food but the best was the service. All staff were professional, friendly, knowledgeable made you feel like family Special thanks and accolades to Jozsaf, Simmi and Kristian.

Awful lifts. Too few for such a busy hotel.

Thanks Jaison! Very kind service!

Very nice hotel. Amazing and helpful staff. Breakfast was nice and Simmi looked after us. Room has a nice view facing the water. You can see cruises and other ships. Would definitely recommend

Great location. Close to the cruise port. Nice clean room, excellent customer service. Breakfast amazing. Simmi is a great hostess, polite and always smiling. Will book again for my next cruise. View from room was facing the cruise port. We were able to see the cruise ships arriving in the morning.

We stayed the night with the family before boarding a cruise. Excellent location to board and to have dinner at nearby restaurants. Rooms spacious and Simmi at breakfast service was outstanding. She waited for our boys to come down and ensured they had a table and that they had a good breakfasts. Check in easy

Went for a breakfast at holiday inn. Simmi was very accommodating and helpful to me very good service and care. Kudos very nice hotel and staff service!

Excellent value and service. Simmi was fab - really helpful and efficient service.

It appears to have a make over since last June & very pleasing it is... New lifts a great improvement, rooms clean, quite & comfortable, all staff extremely pleasent & helpful, dinner & breakfast excellent... Sooo convenient for City Cruise Terminal ⭐⭐⭐⭐

Excellent hotel, we always stay here the night before a cruise. Rooms are very spacious with a comfortable bed and great views over the port area. We ate in the restaurant for the first time and were really surprised at the high standard of food served. The location is great to view the port area and very close to the shopping centre. Last but not least the staff are very pleasant and helpful and the dining room staff could have been more helpful. Already booked again for September.

We stayed for a night prior to boarding a cruise ship, which was within wslking distance. No complaints at all. It was a very pleasant stay. The room was spotless, well appointed, and with a cracking harbour view. We didn't dine at the hotel, but we enjoyed a few drinks in the bar, which were reasonably priced. Breakfast was excellent. Self service, but good quality and excellent choice. We will definitely stay here again, for our next cruise.

Really loverly stay, as a gluten and wheatfree person is always worrying, however I was looked after by Simmi and Jaisom and the service and expertise was excellent, they were both very helpful so sort out my food, they were very friendly and nothing was to much hassle, there are lots of brillent staff here, but I feel these two staff deserve extra praise as they totally put my worry about my food at ease and ensured that my food was safe fir me to have, please could some one from the company pass my thanks and praise on too these two members of staff for going above and beyond 5 star 🌟 and well deserved.

Great one night stay. Room was really nice and clean. The highlight was the breakfast. Excellent choice and staff very friendly and organized. I am vegetarian and also Gluten free and they couldn't do enough to help me. Simmi was my server and she was excellent, extremely professional and friendly and kept coming over to check on me. She wrote down what I wanted/could eat and then served me a wonderful gf/veggie breakfast. Well done Simmi and thank you :)

Great proximity to the Cruise Ship ports (1km walking distance to the Mayflower Terminal if you’re on the QM2). Rooms are great and as a platinum member I did get an upgrade but no late check out. Be aware - the reception / downstairs area gets *extremely* busy on cruise ship changeover days with people waiting to board ship but also people who have disembarked the ships and are waiting for their rooms to be ready (thus no late check out) but the hotel allowed us to take over the restaurant cafe area and were still selling coffee etc.

Great experience, fabulous hotel and location. Marina is an a credit to the Hotel. Thanks Bev Crabtree

Holiday inn , Southampton. I was helped regularly by Jose at hotel reception. He was excellent, he supported our conference & kept us in track 10/10 THANK YOU Jose 👍

Found rooms a little small compared to other hotels. The washrooms are especially tiny. But the staff is great and food is awesome.

I am disabled and use a large mobility scooter. I was looking for a good breakfast in the City Centre at about 6:30am on a Bank Holiday Monday - not an easy task. I selected the Holiday Inn partly for nostalgic reasons as I had last stayed here, 17 years ago on the night before my wedding. I had previously been refused entry to a nearby, supposedly 4* hotel on the grounds that I was a non-resident. They thus lost a little bit of business. The staff at the Holliday Inn were wonderful: professional, friendly, and dealt with me and my disabilities with care and dignity. I would like to particularly thank Sammi, the breakfast supervisor. She fetched and carried my breakfast to me in the coffee bar rather than my scooter the restaurant area. A good solution for the hotel and one that for me gave me a peaceful place to read the news and do some “work” at my iPad. I would whole heartedly recommend the Holliday Inn, Southampton.

Good service, Simmi was friendly and approachable

Very friendly staff and gluten free dietary requirements catered for. Disabled room, comfy.

Brilliant stop and friendly helpful staff.

Fantastic stay with cruise parking. All staff extremely friendly and helpful in particular Marina who went the extra mile. Would highly recommend

The room was spacious and had been recently refurbished. Only one of the two lifts was operational throughout our stay. This resulted in lots of time lost waiting to go up or down and queues often forming. The breakfast was very good with lots of choice. We did not use the restaurant in the evening however I did pop to the bar for a couple of drinks on one of the nights - it was manned by one person most of the time in the evening and again found myself queuing for something I should not have to. We will be in Southampton again in a few weeks, reluctantly not opting to stay at this property.

Rooms very clean and staff very friendly especially at breakfast Thank you!

Had a 5 night stay whilst working, hotel staff very efficient, at breakfast Simmi couldn't do enough, wonderful lady, made sure everything was perfect, well done all, especially Simmi.

I went here for a day's training. The staff were excellent and the pace was functional as we needed

Fantastic location, very good standard of rooms but the service was amazing. Very tentative staff especially at breakfast Simmi was a perfect hostess

Great hotel. Staff very friendly and helpful. Top marks for a great breakfast offering. Look out for Simi who is a great host. Front of house staff always very friendly and helpful. It’s always a pleasure arriving to see the happy smiles and a friendly chat. Special shout out to Jose who checked me out. I’m always pleased to see him and catch-up.

Nice hotel, Simmi at breakfast was very polite and helpful.

superb hotel, prime location, good food & drink, ambience is very nice. Superb surroundings area. Walkable distance to city

Close to the cruise terminal and train station.

Positives: Location is convenient for access and close to amenities. Customer service of a Restaurant Manager during breakfast on 7th March who received feedback with grace and took care of the complaint. Negatives: unfortunately there are many. 1 working lift for a hotel this size. Simply unacceptable. No advance acknowledgement or proactive apology for inconvenience. Have seen many guests taking matters into own hands and walking up the stairs but what about those with children or ♿️ needs? Attitude of check in staff. Had requested a quiet room at time of booking. No acknowledgement from staff at check in and was subsequently given a room by the said overused lift. When I brought issue to attention, the same agent was indifferent, too busy issuing a complimentary parking pass. The following day at breakfast, was told that I needed to pay a higher charge for breakfast because I did not purchase after check in. But I was never told this. The room itself was in poor condition. Bad smell upon walking in. Heavily stained carpet. Common areas of hotel were littered with dirty dishes and takeaway containers left out by guests. Unhygienic. They were still not cleaned after a whole day.

Friendly hotel staff and service. The hotel is within walking distance of the cruise terminals, and many of the rooms have a view of the port. Decent breakfast and late night snack.

Great stay, room refurbished and good condition, great location close to city center. Breakfast was great, decent selection - staff Simmi and team were friendly and helpful. Recommended stay

wonderful location and view from the window right on the liner! nice dinner and good breakfast, but the windows in the room are a bit dirty. Thanks to the staff for their hospitality, the girls at the reception were friendly and thanks to Simmi who made sure our breakfast was great.

Great hotel in a good location. Simmi always takes great care of guests during breakfast, and Jimmi and Sara are very helpful receptionists. Thanks guys!

Nice breakfast and great service. Simmi was a great welcoming host and we are thankful to her.

Reserving my comments about the hotel's appearance as can clearly see they are renovating each floor and lifts slowly and methodically around keeping it open and able to serve guests... Our floor was yet to be renovated and you can clearly smell and see it is well in need of some TLC! However, the upkeep of the building fabric in no way detracted from the quality of the customer service or food served in both the dinner and breakfast servings (especially Simmi and Charlotte, who served us for both dinner and breakfast, and the whole team) that we experienced as well as the staff on the front desk welcoming as we arrived were very courteous. One star regrettably removed just because the room we had was in the unrenovated area of the hotel.

We stayed here for one night before our cruise 🛳, reception were great 👍 and the breakfast crew were very accommodating especially Simmi!

Great value £186 for a large room, included breakfast, 15 days parking, and return taxis to cruise port. The hotel staff were very attentive, breakfast and dinner meals were very good, and bar service spot on. Not the must attractive looking building on the outside, but staff and rooms makeup for that.. Hotel had 1 new lift installed and ongoing work installing a second.

Locstion great. Staff extremely friendly. Only down side was we requested rooms together na see we’re all on different floors. A massive thank you to Simmi from the breakfast team. Went above and beyond to help us with some very strict dietary requirements. Very helpful.

An overnight stay with a cruise package. Given the price of CPS parking I really can't fault Holiday Inn prices. Comfortable room, with a lovely view over the river. Nice breakfast made even better by the attentive Simmi who was very professional.

Had a fab time,the room was good value.the only thing that lets it down is the quilt it smaller than the cover so doesn't fit properly.but staff were friendly and professional.breakfast was amazing.thanks and a big thank you to jimmy on reception.

The hotel premises was very nice and soothing