Holiday Inn Southampton, an IHG Hotel in Southampton

The staff were very accommodating and friendly . Simmi at the restaurant went out of her way to make me a mocha for breakfast!

The team at the hotel are absolutely amazing. Extremely professional, polite, and very helpful. They have all made us feel very welcome and special. They are well versed in customer service. A BIG thank you to Simmi, you made our stay very very special on a special day. Jaison and Anjan thank you and well done. Will definitely return, had a great stay. Regards

Jose is wicked. An absolute delight to check in with. Would definitely visit again

Not perfect, but I liked it a lot. Much of this is probably because Jose at the desk is such wonderful example of what you'd want someone at the front desk to be: Kind, welcoming, warm and helpful. The staff in general was very thoughtful and professional. My room had been recently renovated and quite comfortable. The coffee/cappuccino machine in the lobby was a nice bonus. The only downside was that the property is in the midst of a renovation, but I'd stay here again.

Reception & staff were very cheerful & polite, room was clean & beds comfy.

Simmi provided the best customer service, highly recommended!!!!! The response time was impressively quick

Always a pleasure to stay at the Southampton Holiday Inn. Whether going on a cruise or shopping at Westquay it’s warm friendly place to be. Priya checked me in today and she was very helpful, clear and professional 👍. Would recommend the Holiday Inn in Southampton any day….. Bill

Simmi is most attentive at breakfast. I stay here often and the rooms are excellent and the staff very helpful indeed.

Priya was super helpful at checkin and even though there is works going on in the hotel, disruption was kept to a minimum. The newly refurbished rooms are very nice and this hotel is situated in a great location. Will be staying here again I'm.sure

We were given a refurbished room that was beautifully done. It had a view of the port so we could see our cruise ship arriving for the next day. We were given a lovely welcome from Jose at the desk on arrival.

If you are cruising out of Southampton, this is the hotel to stay at. The people are wonderful, the rooms are remade and exceptionally wonderfully clean. Clean. The beds have thick, thick mattresses and 4-in thick quilts. A downside for some may be that the bed is very tall and hard to get into. In that case, order a handicapped room and you will have a lower bed. They have food available all day. The breakfast buffet is very good and they have excellent Starbucks quality coffee makers in the lobby that are open 24 hours a day. We also have a boots on the ground guy there. If you need to transfer from London or Waterloo station or to be picked up at the train

A+ Hotel. Everything is new here. Beds are super comfortable, new linens, carpets etc. Great restaurant on site had fish and chips and it was perfect.

Fabulous place to stay and the breakfast was delicious. Very good customer care from the restaurant staff. A very big thanks to Simmi. Very helpful and friendly. Her customer service is amazing too. You make us to come back again. Keep it up guys and keep the business flowing.

Hotel refurbishment is a challenge however the new room on the 8th floor I stayed in the shower flooded the bathroom so I reported it. I was assured maintenance were going to sort it but obviously didn’t and it flooded again the next morning. The rooms are noisy the Chinese new year fireworks were across from the hotel until after midnight no warning about this when booking and the windows are not great for soundproofing normally. I have stayed here before and the refurb appears to be making the hotel lower quality certainly not Vocco level they are trying to achieve and when I said about complaining the staff could not look less interested and offered no assistance.

This is a five star review which could have easily been a one. The hotel is being renovated which was not mentioned when we booked however don’t let that put you off. The initial disappointment with the view was demolished by the room we stayed in, the great food, along with the caring staff. The standout employee for us was Simmi who could have not done anymore for us, a very special employee, Thankyou. I should say we stayed at the weekend when there was no building work going on. But overall a pleasant stay.

A little bit better than a premier inn, but, not much, however, the room cost less.

We had an amazing breakfast experience with Simmi. Summit was very welcoming and helpful. Thank you.

The stay was fine. Great location for cruise terminal. Breakfast was not so good but ok.

The room was beautiful new design. Our window had a big gap in it making ot very cold at night and on checkin the room was freezing. The girl Di Shank at check in gave us the option of floors to chose. The breakfast was excellent. English Full breakfast. The man at breakfast, Jaison did an excellent job cleaning the tables and providing excellent service. The free coffee machine and biscuits and cakes in the foyer was nice also.

After a year, I returned to the same hotel, and I was delighted to see that Jaison Antao still oversees the property with the same dedication and care. His leadership was evident in every detail – from the pristine facilities to the attentive staff, all reflecting his high standards. Jaison personally ensured my stay was comfortable, even remembering small details from my last visit that made me feel truly special. His approach and genuine passion for hospitality made this trip even more memorable than the last. It’s clear the hotel thrives under his watchful eye, and I can’t wait to return!

Good location between malls and cruise terminal. Reception lady is very nice. Breakfast is good and well organized.

Room absolutely filthy, complained to front desk who sent housekeeping up while we were out to dinner. Returned to find several items of clothing missing from suitcase. Hotel not interested, can’t get a response from them after sending several emails.

Great bar and food service by Simmi, who we recall positively from past visits to this hotel! Also warn, helpful reception by Priya, who kindly printed some travel documents. Rooms are usually good, but unfortunately there is construction noise during the day at this time—should be quieter outside of working hours!

Just got to try too good to go with my sister as we choose this venues for our regular nursing training and we had a really good experience with Jaison, very attentive and helpful. Highly impressed with his service

Great room, amazing service, lovely servers at the restaurant, and Priya was great when I checked out of the room. The food was delicious, especially the squid.

Excellent check in experience today with Priya. Efficient, friendly and made us feel welcome.

Pros: Wonderful, warm and friendly staff - going the extra mile to make my stay comfortable and memorable. Room itself was clean, well maintained and inoffensively decorated in neutral tones. Body lotion available on request. Lovely views of the water and cruise ships. Breakfast was excellent with a decent variety of hot and cold options. Good coffee from the machine which is always a plus. Easy parking right in front and walking distance to shops, restaurants etc. Room service available. Cons: no gym, pool and spa still closed. Lots of renovation works underway with loud intermittent drilling - fortunately I was away most of the day. Slow lifts (seems to be common here on the south coast!). Wifi dropped intermittently. Overall I would definitely stay here again if they reopened the gym and pool. Otherwise its not a bad stay but definitely a solid 3* rather than 4* hotel without the gym and pool.

Had a rare day off between jobs so thought I'd treat myself to a nice quiet day with a harbour view to chill out. Nowhere on their booking does it mention that between 8am and 5pm there is constant banging, drilling and hammering and loud workers renovating the hotel. Complete waste of money and a precious day off.

Stayed here a few times and I'm so glad they're refurbishing the hotel as it was looking tired in places. Great location and wonderful staff.

Beds are hard as rocks, no mini-fridges, but the rooms are otherwise quite nice for the price. The restaurant's food and service was FANTASTIC. A special mention goes to Joszef for his service, it heightened the meal experience.

Our two day stay at The Holiday Inn Southampton was wonderful. Staff members went out of their way to make sure we were comfortable and well cared for. We extend a special” Thank You” to Anjan Jamison, Josef, Ana, and Karol. Thank you so much for your lovely hospitality. John and Beth

We stayed at the Holiday Inn , Southampton before the start of our cruise. It was close to the Horizon terminal where we boarded our ship, so it was very convenient. Two outstanding staff deserves mention- Karl who manned the check in area and Chin , the server in the hotel’s restaurant and was also responsible for cleaning the tables. Karl was very helpful sorting out problems in our room and Chin was very pleasant and helpful answering our questions related to the restaurant. Another person Joseph who also worked in the restaurant was also very informative with our questions. I would highly recommend this hotel for its proximity to the terminal, the Old Fort , the West Quay shopping center and the helpful staff.

Great option for cruise and park

Amazing hotel! Staff was top notch. Rooms were clean and we were well taken care of. Food was fantastic !!!! Really stand out .. not your normal “hotel food” Chin, Jason, and Priya were the best 10 out of 10 !!!

Though the outside of this hotel looks a bit dated, the rooms were nicely renovated and the staff was very helpful. It was a great place to start close to shopping and some good restaurants. The perfect spot for catching a cruise ship or perhaps a longer stay.

Every this is great and the service are fantastic. Especially Miss Simmi , she is very kindly!

Lovely hotel conveniently located next to the Boat Show. The beds are really comfortable and the breakfast is amazing. Special mention to Simmi, who is always super helpful.

Great location for cruise stay and park. Comfortable room, great staff who were all very helpful and friendly. Would like to mention Chin and Jayson who always seen to be on duty with a smile.

Arrived 2 days prior to cruise departure. Checked in 1:30 PM, room was ready, first floor. Rainy day so ate dinner at hotel (after long nap). Food was excellent. Service too. Breakfast also excellent. Wait staff friendly and prompt (Jaylen, Jamie and Chin). Front desk folks responsive and helpful ( recommended we reserve cab day ahead to get our group of 4 plus bags to berth 46–sound advice, used their cab hotline).

Stayed for business a couple of times. Once was during a busy period in August when there was a lot of cruise guest, second time just after the school holidays and luckily before the boat show hits town! Standard IHG Holiday Inn in terms of great service from the staff and general hotel policies. Unlike some chains that are carbon copies, IHG is a variety of franchised properties so they can vary quite a lot in looks and design of both the premises, rooms and restaurants where attached. Good things about the rooms are charging sockets by the bed, most of the main plug sockets have USB-A charging points, fairly spacious (even for the standard “queen” style room,) aircon works plus there’s a window you can open, bathrooms are fairly modern, and the linen is the go to Holiday Inn standard so a choice of pillows and fairly comfortable beds. Bad points if I had to be picky, some of the room carpets are old and worn and some of the main room doors are clunky and squeaky. Rooms where the shower is over the bath there are no handrails at all for stepping out - at least in the rooms I’ve stayed in. When the hotel is busy the wait for lifts is long at peak times so if you are able bodied use the stairs to go down (and to go up - only if you’re very fit!) There’s only 2 lifts and this is a hotel that’s higher than wider so it’s (I think) 9 floors at least. Also the lifts are small so only hold about 4-5 adults especially when there’s luggage. At peak times the lifts will hit the weight limits and go on bypass so you can stand on a floor and the lift will go up and down and never stop at your level! Attached restaurant is fine. Usual buffet style breakfast and a dinner menu with the common options you’d expect. All the staff are brilliant. Sorry I can’t remember everyone’s names but special mention to Simmi who is the queen of the breakfast period, always rushing around making sure everything is up to scratch and she remembers many of the guests and their preferences. Also for Alin whose dinner service is impeccable, such a keen eye for detail and quick to spot issues. That’s not to detract from the other staff who are also super friendly and efficient. For front desk a special mention to Karl and José as well, 2 top guys. Location is great for cruises and Southampton in general, close to everything including West Quay shopping. Hotel parking can get busy but is a safe well lit space. Would stay again. (Review also cross posted to Trip Advisor)

We stopped over here for one night before boarding our cruiseship today. Location is great and up the road from all the restaurants and shops. The staff are really excellent here. Simmi deserves special mention as she was the first person we met. She assisted with luggage, getting a small snack for our 19 month old daughter and just made one feel fully at home. She is a massive asset to your hotel.

Superb location, friendly staff and extremely delicious food. Thanks Simmi and Jose for making the say extra special.

Perfect if you take a cruise! The port is a 5-minute walk away (in the photo you can see how close it is). Jose, made our stay very special 🥹. We told him we were on our honeymoon and he was very excited. My husband and I went out to see Southampton, when we returned to the room we had a box of Ferrero Rocher and a card written and signed by Jose, congratulating us on our honeymoon. For us, this is hospitality. Everything was very good, we give it 4 stars because we think they need another elevator (there are two), a little more staff and we thought it was a little expensive. The service is very A+!

The service from the restaurant staff was excellent, breakfast was superb. Great location for the city and ports.

I had the absolute pleasure of being served by Jaison Ancelo during my recent stay at the Holiday Inn Southampton, and I can honestly say that he made the dining experience exceptional. As the maître d’, Jaison went above and beyond to ensure that every guest felt welcome and attended to with the utmost care. His professionalism and warmth shone through in every interaction, making me feel like a valued guest from the moment I entered the restaurant. Jaison’s attention to detail is impeccable, and his knowledge of the menu and wine pairings was impressive. He made thoughtful recommendations that elevated the meal, and his constant yet unobtrusive presence ensured that everything ran smoothly. He handled the busy restaurant with grace and efficiency, ensuring that every table received personalized attention. What stood out the most was Jaison's genuine passion for hospitality. He made each guest feel like they were the only ones in the room, providing an experience that was both comfortable and luxurious. I cannot recommend Jaison Ancelo highly enough and look forward to dining at the Holiday Inn Southampton again because of his exceptional service.

My daughter had her wedding reception here on 7/9/2024. From the event organiser to the dj everything was great. The welcome on the evening before to set out the decorations etc was fantastic. I was able to join my daughter for breakfast the morning of the wedding for a cost of £16.95, which well worth it. She had a room with her small son in which we all got ready in. When arrived back from the ceremony they were very welcoming with lots of congratulations, even the lights and candles had been switched on. The food and service was great. The DJ was good and the whole day went along smoothly and lovely. At the end of the night my husband and I had booked a family room as we had our grandson with us for the night. Room was spacious with great view. A very special thank you to Josey on reception for being polite, friendly and giving my grandson some sweets. Warren who cleaned the danced floor for many hours and who switched the light on in the reception. Also the young man who ran the bar mostly on his own and even served at breakfast time and reception time. Last but not least the manager who organized the smoothness of the afternoon and evening and who was also at breakfast the following morning. The only issue we had was the extortionate price of drinks at the bar for the wedding, £30 for a bottle of Rose wine?? Can of Doom bar for £6?? etc. All in all though it was a wonderful day that was organized very efficiently. Thank you.

Great place for a stopover. Pleasant enough place, but didn’t feel special in any way.

The bed was made of stone and utterly uncomfortable. Both of us had a terrible night. The breakfast was somewhat lacking and the coffee was horrible. Even the Starbucks coffee that we got was undrinkable. The service was ok however the chap behind the bar was rude and a total jobs worth, when we were given a couple of free drink vouchers for being kept waiting. Its not as if we asked for a bottle of moet!!!

Amazing hotel. Great Location for the port. Staff lovely. Room spotless. Lovely evening meal in the restaurant. We had a lovely stay x

Visited the restaurant today and it's brilliant! Top class customer service and great portions! Particularly appreciated the staff, so great that it's worth having their name cards

Nice experience. Specious room.

Staff was very pleasant and courteous. Every single person I interacted with went out of their way to make us feel at home. A special shoutout to Jose, Anjan, Marina, Diksha and Andrico for their heartwarming hospitality.

Great front desk service. Thanks

Very clean rooms, very good view. Amazing crew working on the hotel, always available to help, special thanks to SIMMI, Jose and Ana.

Very friendly staff and great location. Receptionist very helpful and knowledgeable (Diksha)

Very good hotel for a pre-cruise stay. Very well located, close to the city center. Very good views of the port

Karl in reception, Martin in the dining room, both very helpful and friendly, immediately made us feel welcome. All staff encountered were lovely. Room perfect great view, all amenities.

This was a lovely hotel in the perfect location near many restaurants with the delicious breakfast!JO25EP Was extremely kind and helpful in the dining room!

Perfect place to stay if you are traveling by ship in or out of Southampton. The hotel is within close walking distance of the City Cruise Terminal. Included hot breakfast is a great value with excellent variety. Hotel has a bar in the lobby, and serves Starbucks coffee. They are also happy to store bags for you. Easy pickup/drop-off location for Uber or taxis.

I wanted to give a big thank you to Simmi for her amazing help while I was purchasing TGTG at the hotel. She was super friendly and made the process so easy. Her recommendations were spot on, and she really went above and beyond to make sure I had a great experience. Thanks a lot, Simmi! Your help made my stay even better. Looking forward to my next visit!

Top place to spend the night before a cruise.

Rooms were quite dirty and it was not the smoothest experience at the reception to check in. My room was opposite to the elevators and it was quite loud. Would not recommend.

Excellent service, great food. Jozsef & Simmi great hosts at breakfast

First time in Southampton. Perfect location if you are cruising from Southampton. The staff is wonderful. Three names that come to mind are Simmi, Charlotte and Martin. They - along with may other staff members — have provided top-notch service.

Service was great. Room was clean and ready when we arrived. Breakfast was good. Close to our cruise departure spot.

Had several issues with our rooms and had to switch rooms but everyone was great overall.

My hotel of choice in Southampton. Jose at reception was incredibly friendly and helpful - great way to begin a great stay!

I have stayed here regularly over the years more recently while attending Seaworks and can highly recommend it. I always find it to be a great location with friendly and eager staff! The last two visits (March and June) I have been met and dealt with by Jose who is a great asset to the reception team!

Hotel is rather good, with good service and location. What stands out is the service provided from the staff, especially Mrs Simmi during breakfast service.

The lady on the the reception - Marina was so lovely! I'm thrilled!! So smiley, very helpful and friendly!!

Such a lovely experience, I'm impressed by the lady on the reception - Marina!! She was very helpful and smiley!

Lovely experience!! Amazing customer service, especially the lady on the reception - Marina! She was so helpful, friendly and smiley! Thank you!

Stayed here for one night after going to see Wicked the musical for my Mum’s 60th. Emailed the hotel to ask if they could do anything in the room and they left balloons, chocolates and a card which was very nice of them. Great nights sleep as the beds are so comfy. Breakfast in the morning was amazing. Always a very good choice of options. Simmi on shift for breakfast was lovely and friendly and always made sure we were happy. Will definitely stay again

Friendly and courteous staff. The perfect location when departing on a cruise from Southampton. Walking distance from various pubs and eateries.

Hotel was ok,but to charge you parking for the privilege of staying overnight is terrible.

Stayed for 3 night precruise. This place is amazing - great location, clean, good food but the best was the service. All staff were professional, friendly, knowledgeable made you feel like family Special thanks and accolades to Jozsaf, Simmi and Kristian.

Awful lifts. Too few for such a busy hotel.

Just the 1 night here before boarding cruise. It was lovely nice comfy beds, on the small side for a shower but very clean and tidy. Breakfast was plentiful and as much as you wanted.

Thanks Jaison! Very kind service!

We stayed the night with the family before boarding a cruise. Excellent location to board and to have dinner at nearby restaurants. Rooms spacious and Simmi at breakfast service was outstanding. She waited for our boys to come down and ensured they had a table and that they had a good breakfasts. Check in easy

Great location. Close to the cruise port. Nice clean room, excellent customer service. Breakfast amazing. Simmi is a great hostess, polite and always smiling. Will book again for my next cruise. View from room was facing the cruise port. We were able to see the cruise ships arriving in the morning.

Very nice hotel. Amazing and helpful staff. Breakfast was nice and Simmi looked after us. Room has a nice view facing the water. You can see cruises and other ships. Would definitely recommend

Went for a breakfast at holiday inn. Simmi was very accommodating and helpful to me very good service and care. Kudos very nice hotel and staff service!

Excellent value and service. Simmi was fab - really helpful and efficient service.

It appears to have a make over since last June & very pleasing it is... New lifts a great improvement, rooms clean, quite & comfortable, all staff extremely pleasent & helpful, dinner & breakfast excellent... Sooo convenient for City Cruise Terminal ⭐⭐⭐⭐

Excellent hotel, we always stay here the night before a cruise. Rooms are very spacious with a comfortable bed and great views over the port area. We ate in the restaurant for the first time and were really surprised at the high standard of food served. The location is great to view the port area and very close to the shopping centre. Last but not least the staff are very pleasant and helpful and the dining room staff could have been more helpful. Already booked again for September.

We stayed for a night prior to boarding a cruise ship, which was within wslking distance. No complaints at all. It was a very pleasant stay. The room was spotless, well appointed, and with a cracking harbour view. We didn't dine at the hotel, but we enjoyed a few drinks in the bar, which were reasonably priced. Breakfast was excellent. Self service, but good quality and excellent choice. We will definitely stay here again, for our next cruise.

Great experience, fabulous hotel and location. Marina is an a credit to the Hotel. Thanks Bev Crabtree

Great proximity to the Cruise Ship ports (1km walking distance to the Mayflower Terminal if you’re on the QM2). Rooms are great and as a platinum member I did get an upgrade but no late check out. Be aware - the reception / downstairs area gets *extremely* busy on cruise ship changeover days with people waiting to board ship but also people who have disembarked the ships and are waiting for their rooms to be ready (thus no late check out) but the hotel allowed us to take over the restaurant cafe area and were still selling coffee etc.

Really loverly stay, as a gluten and wheatfree person is always worrying, however I was looked after by Simmi and Jaisom and the service and expertise was excellent, they were both very helpful so sort out my food, they were very friendly and nothing was to much hassle, there are lots of brillent staff here, but I feel these two staff deserve extra praise as they totally put my worry about my food at ease and ensured that my food was safe fir me to have, please could some one from the company pass my thanks and praise on too these two members of staff for going above and beyond 5 star 🌟 and well deserved.

Great one night stay. Room was really nice and clean. The highlight was the breakfast. Excellent choice and staff very friendly and organized. I am vegetarian and also Gluten free and they couldn't do enough to help me. Simmi was my server and she was excellent, extremely professional and friendly and kept coming over to check on me. She wrote down what I wanted/could eat and then served me a wonderful gf/veggie breakfast. Well done Simmi and thank you :)

Holiday inn , Southampton. I was helped regularly by Jose at hotel reception. He was excellent, he supported our conference & kept us in track 10/10 THANK YOU Jose 👍

Found rooms a little small compared to other hotels. The washrooms are especially tiny. But the staff is great and food is awesome.

I am disabled and use a large mobility scooter. I was looking for a good breakfast in the City Centre at about 6:30am on a Bank Holiday Monday - not an easy task. I selected the Holiday Inn partly for nostalgic reasons as I had last stayed here, 17 years ago on the night before my wedding. I had previously been refused entry to a nearby, supposedly 4* hotel on the grounds that I was a non-resident. They thus lost a little bit of business. The staff at the Holliday Inn were wonderful: professional, friendly, and dealt with me and my disabilities with care and dignity. I would like to particularly thank Sammi, the breakfast supervisor. She fetched and carried my breakfast to me in the coffee bar rather than my scooter the restaurant area. A good solution for the hotel and one that for me gave me a peaceful place to read the news and do some “work” at my iPad. I would whole heartedly recommend the Holliday Inn, Southampton.

Good service, Simmi was friendly and approachable

Very friendly staff and gluten free dietary requirements catered for. Disabled room, comfy.

Fantastic stay with cruise parking. All staff extremely friendly and helpful in particular Marina who went the extra mile. Would highly recommend

Brilliant stop and friendly helpful staff.

Rooms very clean and staff very friendly especially at breakfast Thank you!

The room was spacious and had been recently refurbished. Only one of the two lifts was operational throughout our stay. This resulted in lots of time lost waiting to go up or down and queues often forming. The breakfast was very good with lots of choice. We did not use the restaurant in the evening however I did pop to the bar for a couple of drinks on one of the nights - it was manned by one person most of the time in the evening and again found myself queuing for something I should not have to. We will be in Southampton again in a few weeks, reluctantly not opting to stay at this property.