Holiday Inn Milton Keynes East M1, JCT.14, an IHG Hotel in Milton Keynes

My one night stay was in IHG Rewards Club Room (having earned enough points). Please note that if you booked cash + points, you will not get a refund for the cash (just for points) when you cancelled a booking ($90 was not refunded as daughter had to book a separate toom). Just the same, hotel staff were friendly and accommodating. I was allowed to check in before 2 pm as the room was already free. The room was clean (with complimentary teas/coffees and biscuits) with a nice view. The pool was small but water was warm and there was a steam room. The hotel is walking distance to the 'Mall' (in-door shopping complex) and Milton Keynes Central train station. Overall, I had a pleasant and comfortable stay. Many thanks! And it was always nice to hear (when you checked in), 'thank you for being an IHG member' 🙂 👍

Very well taken care of hotel with great conference facilities. It's just a bit distant from shops etc

Visited for a work meeting, very slow service for a cup of tea!

Everything in the room was dusty, probably from a craftsman trying to repair/sand down the door (it was still stuck badly). Then off to the restaurant. Caesar salad with fried chicken: it came quite quickly but there was no sign of the chicken. There was no sign of the waiter in the restaurant either. After I had eaten half of the salad the waiter suddenly came with the chicken??? Then in the morning for breakfast: The coffee machine didn't work and we weren't offered an alternative. So we took tea with the hot water provided, which unfortunately was only lukewarm. Everything looked dingy. The sock that was in the stairwell in the afternoon was still there in the morning. So with 2 stars the hotel would still be well served. That was just the most important thing.

Got a parking fine issued. Apparently there are 20+ notices all around the place, but I didn't see one. Fine cancelled but shouldn't have happened in the first place.

They booked a wedding and had loud music till midnight. How they think this is acceptable for the other guests?

Ideally situated off the M1 and close to Milton Keynes. Hotel has a large car park, efficient check-in with friendly and helpful staff. Rooms are clean, well furnished with all amenities. Bar and restaurant has identical and varied menu. Ordering process is easy with food served quickly and well prepared. Breakfast served in the main restaurant, buffet style with varied selection of hot and cold foods. This is my preferred stay over when attending meetings in MK.

** Do not have a function here, you will be let down and disappointed ** Utter shambles. Incompetent and under staffed. Bar staff re-using dirty glasses for other customers. 2 functions on and only 1 person behind the main bar. Run out of basic branded alcohol. Run out of glasses. London bar prices for a run down hotel on a building site. AVOID !!

Good rooms very comfortable Location not the best of location but very place

We attended a wedding at this venue last Saturday and have to say it's a beautiful Holiday Inn and secondly nothing was too much trouble for the wonderful staff. What a great team! Highly recommend