Based on 1.529 opinions finded in 1 websites
Based on 1.529 opinions finded in 1 websites
Nº 285 in 703 in South Gloucestershire
Opinions
Our experience here was exquisite and homely. Very hospitable environment, nice staff, delicious hot breakfast and neatly dressed rooms with all needed
Bob Ushie . 2025-02-22
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Great value and customer experience
Francis Hodge . 2025-02-20
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Close to where I need to be. Staff are very friendly and professional. Rooms are to a high standard . Free breakfast buffet is great. It does cost £5 to park but the breakfast makes up for that. If you're in the area and need somewhere to stay i highly recommended it
Peter Downward . 2025-01-29
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Poor lighting in the room 1bulb faulty food was good beds comfy and not expensive all good
Sylvia Davies . 2024-11-28
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I had a pleasant stay at the hotel. Despite the room and bathroom being small, it was clean and well-maintained. The breakfast was a bit simple but tasty. I wouldn't mind returning in the future.
Katarzyna Wrzesniak . 2024-11-22
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Small hard bed, small duvet and a only ceiling mounted Aircon which is completely pointless when you need to warm the room up. Breakfast was ok and they managed some gluten free toast.
John Marsh . 2024-10-30
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Bit shabby all round and breakfast was particularl poor. Not up to usual IHG standards
Rob Lamb . 2024-10-20
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A bit off the pulse, but an overall great hotel!
N M . 2024-10-15
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Comfortable hotel room with decent buffet breakfast.
Nigel Small . 2024-10-11
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Excellent stay.Very helpful staff.Would visit again
Adrian Budge . 2024-10-02
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Good room for the money. Great service and a lovely buffet breakfast. Great pub next door for an evening meal
Tim Day . 2024-09-21
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Location ok, charge £5 for carpark, breakfast ok. Room clean but beds rock hard struggled to sleep. Pub next door, food expensive and poor choices.
Sharron Sanderson . 2024-08-04
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Very nice staff who do there best under lost of busyness, pressure, and with some challenging guests. Rooms for 4 are small and crowded, the sofa beds are uncomfortable but the Queen bed is good. The bathroom has bodywash and shampoo, no conditioner. Parking is good, but not included. Close to many shops, eateries, and Bristol city if you drive. The breakfast is ok for non-vegetarians. The best thing about the hotel is its staff; they work hard and are kind. The worst thing is the sofa bed and tight room.
C&L Family . 2024-07-27
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Nice hotel, only downside very limited food menu
Mark Whitley . 2024-07-11
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Convenient hotel for a business trip. Drinks experience.
martin richardson . 2024-07-06
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It's a basic hotel and definitely overpriced considering how basic it is. This one is just across the road from sainsburys, only good thing!
Tropi Cal . 2024-07-06
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A very clean and modern as well as tidy building. The room was excellent, and the bed was first class. Clean and fresh toilet and powerful shower. Helpful staff and a massive thanks for the free razor and gel as I had forgotten to pack my own. Large carpark and discounted rates which was acceptable. Breakfast was terrific. Would recommend and will use again
Robert Stewart . 2024-07-01
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The air conditioning in our room did not work, and the room was very hot and uncomfortable , we were unable to sleep due to the room being so hot. Spoke to the reception and was told there were No maintenance staff, so requested a fan, which blew hot air around. Won't be coming.
Tracey Clapton . 2024-06-30
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A Holiday Inn Express that does all that you expect from the brand. Car parking can be an issue.
Peter Turgoose . 2024-02-15
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Lovely clean rooms and a great breakfast, staff were lovely too, although they are cashless which was a bit of a pain
tracey thomas . 2024-02-12
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128 Opinions
The lady was very nice to me my caretaker and my pet rat and the food was the best thing I've eten since my brat of grandson trapped me in that nursing home so this was very refreshing and a wonderful day for just a regular british iranian citizen like myself if you find yourself in keynsham,bristol,bath,north east sommerset or any of the surrounding areas I would Highly recommend coming this place is a certified gem!
319 Opinions
Amazing. Usually with these they are the same. This one is great. My parents are frequent customers and on my visit today they were great. Chris is what customer service standards should be measured against. Great with my kids. Accommodating, conversational and great at what he does. By far the best place for a something to eat or drink in thornbury.