Hobsons Patisseries in Stratford-on-Avon

It’s so hard to choose which of the amazing selection of cakes to have. Always busy, but always they find us a space. Definitely recommend a visit. Called in on Saturday, with friends, busy, but staff were working really hard to keep the wait time down to an absolute minimum. The cake counter goes on for ever, you will struggle to choose. Great coffee too. We were there near the end of the day, still lots of choice. When we were leaving, staff were selling left overs from the front of the cafe at a reduced take away price, which was going down really well to the busy Christmas market visitors. Atmosphere in Stratford on Saturday was great, busy, festive and a great day out. Parking was a tad difficult, but once parked, we had a great day.

Gorgeous little place that is actually like a tardis! There is extra seating upstairs and the staff work quickly to accomodate you so you arent waiting too long. I had a large sultana scone with jam and clotted cream and a pot of tea - the scone was divine! One of the best I have ever had - it was still warm and was absolutely delicious! The food thay was being served around us also looked delicious. Would happily return if I was ever in Stratford again.

I love hobsons and have been going for many years the food and cakes are lovely. Last visit was a bit disappointing the mulled wine was more like pop its something we always look forward too.. definitely no alcohol in there for a bit of festive cheer and the breakfast baguette had cold bacon with a hard toasted bread.😏

Delicious hot pies and desserts

Good Thing - They do a Gluten Free Lemon Meringue Slice which is heavenly Bad Things - 1. There is no indication whatsoever on either their Menu or on the goods in the display counter as to what is Gluten Free 2. The queues can be horrendous and in order to find out if anything is Gluten Free you have to join the queue. 3. There is no table service SO you have to join the queue. 4. Despite a huge array of delicious looking cakes only two are Gluten Free.

We love it here go every Sunday morning when we can.

Friend is gluten free and staff had no clue what was safe- no allergens guide, do not eat here if you have any allergies or intolerances! Ordered an afternoon tea which was only egg or tuna sandwiches, no choices and instantly regretted my order. Cake soggy too

Quite busy when we called in for a coffee after our walking tour. We could only get a seat near the door and not everyone knew how to close the door. I saw lots of people eating the large scone so I had to give it a go. I was a little disappointed as the scone was a little dry and the cream average. Coffee was good, so I do recommend.

Had a lovely afternoon tea which was ridiculously good value today. Sandwiches, scone with cream and jam, huge slice of cake and tea as well all for £13.95 each. Bargain. All was delicious. Will certainly be back next time we’re in the area.

Looking for a cream tea that is delicious and will fight you to a standstill? This is the place! Lots of seating inside too (if you're OK with stairs). Amazing choice of cakes too, the problem is choosing 🤭

Nice place for lunch and cakes, but I didn't like my sandwich! The only vegetarian sandwich on the menu was the vegetarian club, so I ordered that. Unfortunately, it had a combination of cheese and egg that wasn't very pleasant. An expensive sandwich for not liking it. (over £10 with some crisps) The cakes were wonderful. Very centrally located and a popular, busy place. The staff were rushed and inconsistent, but friendly.

Busy, but reasonable service, nice food. But not suitable for families with young children. They have no baby change facilities!!!

The food was good and the portions were decent for the price. The service was poor. The person serving was rude, she was rushing us with our order and while we were exiting, she rolled her eyes at us, as if we were bothering her by being there.

Tried to come into this cafe for some cream tea at 3.35pm on 29/08/2024. The sign stated they close at 4pm. I went in and was ushered out by a very rude staff and he slammed the door shut behind me, bearing in mind the cafe had not closed yet. So rude and impolite. Avoid! Avoid! Avoid!

Good customer service, nice well presented food, great cake selection , very quaint, clean and comfortable environment. Downstairs is accessible from the street (no stairs or steps) and there is quite a lot of seating available.

Had a lovely pleasant visit. Nice service the staff were all very polite. It was very busy. Lovely quirky building. All the cakes looked amazing! Cream tea was lovely.

Petty good food, and the place is quite busy, scones are great, fresh cream, and teas, and prices are about average for the area, great place for tourists to stop off for a quiet break

Went here for a snack after exploring Shakespeare’s birthplace. Delicious biscuits and tea. I liked the cream for the biscuits.

Hobsons was always our Stratford go to for quality food and drink. Unfortunately the food and staff is now sadly lacking. The entire place is now staffed by foreigners who all seem miserable and take little pride in their work. The cakes outside the shop are all open to the elements, and when we were there, they were in blazing sunshine, looking dried up and rancid. Such a shame and a great loss to the town.

We came here for lunch on a Sunday in early summer. Outside the store, there was a counter selling sweets exclusively for takeaway, and it was crowded with people buying them. It was just before noon, but they seemed to be selling very well. The entrance door is quite small. There were some customers who hit their heads when entering the store...be careful. Enter the store and choose a seat. The inside of the store is divided into small rooms, but it's actually quite spacious. There are many seats on the second floor as well. We prefer bright light, so we went up the stairs and sat by the window a little further back on the second floor. The interior of the store is lovely, with the feel of a typical English country wooden house. However, there are many steps and slopes, so be careful when moving. The stairs were narrow and a little steep. I sat down and perused the paper menu. I didn't want anyone to rush me, so I took my time, using Google Translate. During that time, more and more customers came, and the store quickly became very lively. Once you have decided on the menu, go to the counter at the back of the first floor to order and pay. It's the so-called 🇬🇧 pub style. ...So, you have to grab your drink first and return to your table, but the food will be delivered to your table later by the staff. I was very impressed with the staff, who carried the food with a smile and dashed around the old floorboards and stairs despite the huge crowds. The customer service was generally pleasant. The food was ready faster than I expected. Also, although it was probably full, I was able to spend a very comfortable time. This time I ate sandwiches and pies instead of cakes, but they were delicious. It was a restaurant that made you want to order more dessert after your meal...and made you want to stay for a long time. Furthermore, the restroom was at the very back of the first floor... It's small so only 2 people can fit inside.

Dark interior, not very welcoming, huge selection of cakes which all looked v attractive, we ate a coffee and walnut and a tiramisu cake, both were just ok as they were a little bland. So overall disappointing and not a patch on the Beaumont.

Delicious cake break on our little day visit to Stratford. Plenty of cake options available.

This hidden gem has some of the best food and cakes Stratford has to offer. Everything is so fresh and tasty I cannot recommend enough!

Incredible place great food and amazing service, anyone leaving a 1 star review for this place needs to get a life. Some people have never nothing nice to say. Going back tomorrow cannot wait

Hop in for some delicious sandwiches and afternoon tea... 👌

We have been coming to Hobsons for many years now when we visit Stratford upon Avon. After today’s visit we shall be trying some of the many other places in Stratford. The fact that at lunchtime on a Friday we walked in and had a choice of many, many tables should have be a warning sign, as should the fact that there was no one at the counter waiting to order… I had a latte, as usual. Normally I prefer Hobsons coffee to that of some of the big coffee shop chains. Today it just did not taste the same, I left over half of it, it had no aroma and left a bitter, cheap taste. My husband had a cake which stated on the menu - served with cream. He realised when he got back to the table it wasn’t on the tray. When he went back to the counter they said - well you have to ask for it! He also had a strawberry milkshake and said he wouldn’t order one again as there was literally no strawberry taste. This won’t really be an issue as this was sadly our last visit to Hobsons.

Great place to stop for food. Wide selection of savoury and sweet dishes; definitely recommend the apple cake, was delicious. Plenty of seating options across two floors. Staff were very friendly and service was fast.

Excellent lunch menu, followed by wonderful dessert offering.

Situated in the middle of Stratford upon Avon this 450-year-old building is a delight. I went with some colleagues for a light lunch and had a wonderful time. The building is very atmospheric. The service was excellent and the giant scones were literally to die for. I would highly recommend Hobsons if you’re visiting Stratford upon Avon.

This is a must try restaurant. The food and pastries were so good! Apple crumble a must try. It’s not expensive too.

Party of 4 had 2 Cream teas, Cake and 1 Banana Milkshake. Cream Tea (Scones, Jam and Clotted Cream) was very nice. Banana Milkshake poor and weak on flavour. Triple Chocolate Cake very nice. Horrified and disgusted with having to pay for extra Tea Bags as Tea (1 Tea Bag) gave very weak Tea in large teapot.

Everything was super tasty, we tried afternoon tea, sausage roll and peach & clotted cream cake as well as chocolate mint cake. Service was great even though they were super busy. Really large portions too. 100% would recommend!!

Beautiful looking cakes but not the place to go if you're coeliac and need a gluten free diet. Absolutely no choice at all. No skimmed milk for coffee either.

Great tea/lunch spot! Delicious food

Terrible experience due to rude and ill-informed staff. There were five in our party and we went to the counter to order our food. One of us has a dairy allergy and the staff at the counter were unable to give any information on the food, but worse they were unwilling to find out. They made us feel awkward and difficult for asking, so we walked out. Note to management, please get staff in who are able to deal with customers asking about food allergies and dietary needs. It really isn’t that difficult and on this occasion you lost out on about 60 quid’s worth of custom.

Hot food came out instantly- I don’t know if that’s good or bad. Have a huge array of cakes, but we did not finish any of them as they were sadly tasteless and artificial tasting, costing £4.50 each. Very disappointing

Sorry to say that after several excellent times some years ago, now the scone did not feel or taste like one, the clotted cream didn't taste like cream, the jam was the one tourists get anywhere in Europe and to top the experience, a mini portion of german butter was served on the side. And for the first time, my latte was served in a glass!

Stale cakes. Ordered a Victoria sponge and coffee and walnut cake. Both were unappetising. Not sure if it's under new management as it's been good before.

Nice decoration!! Attention a little chaotic!! You have to order at the bar and take the order to your table. The Irish coffee, normal coffee and a little whiskey, delicious cheesecake in a small portion, and a well-presented chicken sandwich. Pretty dirty bathrooms!!

When ever we visit Stratford Upon Avon we have to visit Hobsons 😋we always have a giant scone 😋highly recommend a must visit 🍰☕️😋🙌

Simple cafe in Stratford. Food is tasty. They offer a lot of options for pastries, pies and rolls. Good location and very homey feels.

The cakes are delicious and there are many varieties to choose from. Ordinary coffee It looks quiet outside. But inside the store was full of customers. People walking in and out looked chaotic.

I chose the “Cream Tea” and all for $6.90 pounds! Beautiful place. We were inside because it was a somewhat rainy day. Delicious coffee with milk and the two glazed rolls included, they give you butter and jam. I only ate one and the other they gave me a box to take away 👌🏼

If you want a coffee and a cake. This is the best place. The cakes are huge at a reasonable price. Coffee is lovely. They do hot and cold food. Definitely will be returning.

Good scones and great price for a set menu. Cream tea was lovely and service was fast. No real interaction with the staff, just stood in line and gave them the money for our food. Find your own spot to sit. Plenty of seating areas and tables were clean. You can also buy take away pastries!

Great food. Super ambience. Great service. Do visit

On arriving we asked the waitress for a table for 2 and got told to look up stairs. We just thought we had to ask.. First impression rude. Ordered food and went up stairs then got shouted at for sitting on table of 4. To be honest if we had nt already ordered we would have left. The waitress was very abrupt. Other people sat down and another 2 people were spoken to by the waitress abruptly and they got up and left. 2 people sitting on a 4 seater I get under occupancy but being rude about it is not on. If they have no where to sit what’s the issue you would rather lose custom Obviously this waitress needs training or should nt be dealing front of house . On a good note food was lovely

Bacon sandwich was a massive disappointment. Small bread roll, the cheapest, tasteless greasy streaky bacon. Not worth the money. Informed the waitress who just laughed.

The rudest staff. I’ve been here a few times and never normally had a problem however I’ve always noticed how rude they can be. everytime I’ve been in, there has been complaints on the way the talk to people however today I went in went up to order and the two behind the counter were awful and made the visit embarrassing. Asked for a baguette, man kept saying white or brown bread (the do baguette, wrap or sandwich) so I kept repeating baguette as I thought he’d misheard me and thought I’d asked for a sandwich because of course you’d say white or brown baguette not bread. For them to be laughing and being rude behind the counter was a joke. Instead of explaining they do white or brown baguettes. The worst part is they were rude to the customer in front off me too because she didn’t speak English. Won’t be returning

The food was delicious, the service was quick and punctual.The girl with the tattooed hand was particularly skilful. My friends and I had lunch here😇 My friends said the same, so I can only recommend this restaurant, one of the best in the area! 🥰

Do not order a quality bacon bap, unless you want quality fat. It was disgusting

Great place for afternoon tea and cakes..... Even do proper cream teas.... So much better than Cafe Nero which is a couple of doors down.... Impromptu stop and well worth it.... Super desserts and cakes

I politely asked for a table for 4 people. The waitress pointed in the direction of 2 low sofas & I was told to get a menu & order at the counter. I asked could we sit at a table after as we wanted to eat lunch. She said in an unbelievably rude & aggressive manner.. "just for you, I will tell you, again!!!, get a menu & order at the counter"!! Fortunately her rudeness happened immediately when we went in, resulting in my immediate 'no, she's being rude' & prompt exit, before experiencing any more of her shameful behaviour or provide their business with our money. Genuinely glad to have escaped & walked out & won't ever return. Basil Fawlty, but without the laughs. Plenty of choice of lovely cafes & restaurants elsewhere in Stratford Upon Avon.

Avoid .Absolutely awful, stale cake , two different sorts totally stale left us with upset stomach . Avoid. I will never return here

Twice now I’ve been into this cafe and been treated very rudely by the same member of staff. The first time because there was not any space for us but this information could have been delivered kindly and the second time on a different day we tried to enter at 3pm only to be told it was closed (it closed at 4pm). We just wanted to come for some cake as a belated Mother’s Day but I just don’t think we will come again. It’s a shame as the food is great as are other members of staff.

It's a really nice place to have traditional hot pie. Ordered curry chicken hot pie, fantastic with that sauce. Beautiful unicorn fantasy cake, not so sweet, which is delicious

Beautiful cafe, love the nooks and crannies. Scones were amazing and they welcome dogs

Everything about Hobsons was good. Service was amazing, and food was probably some of the best ive had. definitely deserves the 5 stars

Not great the leather tub chairs should be fixed or chucked in the skip they are tired and seriously worn down and torn in places. I come to visit with my grandparents and I was shocked at how dirty the place was. No higher rating than 1star star than mc donalds 2 minutes walk down the road. We had chipped saucers with our cappuccino and lattee. After this we decided to go elsewhere where for lunch because of this experience we won't be going back there again

Superb scones! Visited here for lunch with the family. The quiches were. Superb and served with a good quantity of salad. The baguette was lovely and again plentiful salad and crisps. The afternoon tar was excellent value and delicious. The scones were absolutely delicious light tasty and not dry! The toilets were lovely and clean as well as the restaurant. The staff were friendly and the whole ambiance was lovely even though it was extremely busy. Well done.

At last a cafe where you can get tea at tea time. Lovely apple cake and nice cuppa after 4pm. As someone who travels around the UK a lot I have really struggled to find somewhere that isn’t part of a massive, tax dodging chain to get some refreshments later in the day. Hobson’s also allowed me to take my dog inside which is also a massive plus. I’ll definitely return next time I’m in Stratford.

Cream tea misleading, 2 scones but only one cup with the pot of coffee. I was refused a second cup and paid £2.95 for another pot of coffee, just for the cup. Coffee was bitter so I wish I hadn’t bothered. My daughter couldn’t drink it and asked for a refund, which they did allow. Staff were abrupt, borderline rude. Perhaps being situated in a high tourist area, they aren’t concerned with returning customers. The scone was 9/10 though. Only redeeming thing about the place, is the cakes.

We had been wandering around Stratford when we came across this place for a light lunch. The place was buzzing, and we were shown to a table. We ordered a baguette and a cream tea, this was with us in minutes. It was superb. The lunch was simple, but very well executed. The scones for the cream tea were some of the best we’ve had. I would very happily go back here again if we were in Stratford.

Come across this place bu chance and were enticed in by the idea of a cream tea for our Italian family. Firstly we were shown to one table being first in the queue then told to move because someone behind us pushed ahead. Finally seated we waited in the long queue and not impressed with staff behind the counter. Cream tea was nice but some manners from staff would have made it a much more pleasant visit. Instead we left feeling like we would t visit again

Claims to have gluten free options. Doesn’t. Out of the vast menu of sweet and savoury items, all I could have was a chocolate brownie and after I suffered symptoms I suspect even that had been contaminated. The manager was defensive and claimed it was too expensive to have eg gluten free bread in the freezer or put baked potatoes on the menu. As there are plenty of other restaurants and cafes in Stratford, including many small independent ones who do good gluten free options, we won’t be coming here again.

The place was so noisy - staff were clearing the plates behind our table and we couldn’t hear a thing with all the clattering. It felt very frenetic - not the sort of place to come and chill and have a cuppa. Ordered two scones with jam and cream and they came with one small scoop of cream and a tiny jar of jam. When we asked for more they said we would have to pay more. It was spread on so thin you could hardly taste it! Eventually they said we could have enough for the second scone but it felt a bit tight and like we had to beg for it. The cakes on the counter all looked bought in, not homemade. The scone was nice enough but the place just doesn’t have a nice vibe - won’t be back.

The vibe of vintage and ancient fits the historical city quite well. Liked the consistency in design, decoration, and the staff's uniform. We went for cream tea, which my friend chose; I had Irish coffee. Scone were ok, but not soft enough, in my opinion. My coffee was a bit more bitter than I thought for that type of drink. Ordered a slice of cake, which was also quite ok, went well with the drinks. There was a long waiting line. There were tables for groups of 4 and above, rather than 2. So, if 2 people occupy a table of 4, it will reduce the effectiveness of sitting other groups. The service was a bit chaotic; the one took our order was a bit unfriendly, yet we got what we wanted at the end.

Always good value and quality for cakes and coffees

Absolutely amazing food and great service. The scones and sandwiches are delicious

Delicious food and excellent service !

Really glad we chose this cafe. It had a cosy feel to it. Food was excellent and generous portion sizes. Reasonably priced. Amazing baguettes and scones, would definitely go back.

Mind blowing selection of tasty food. In a lovely building.

Lovely afternoon tea and scones. Staff doesn't speak alot of English but they get by and try their best to accommodate guests.

Hi we have been dining at Hobson’s for over 20 years. Today we went in and were told we could only go upstairs. I have a bad knee and told the lady who said we had to go upstairs. A lot of downstairs was empty and we said we would go elsewhere. Terrible customer service.

Lovely friendly place. Great choice of food, big portions and reasonable prices for Stratford upon Avon. Staff couldn't be more helpful.

Varázslatos és egyben rusztikus hely a város szívében, egy igazi kuriózum amely hatalmas kínálattal és csodás személyzettel egy kihagyhatattlan élményt nyújt annak aki egy finom kávé mellé egy kis helyi különlegességet szeretne. A felszolgálás fantasztikus és a személyzet legalább annyira különleges mint maga a hely. Bátran ajánlom mindenkinek🙂

Pile of rubbish, attitude by the waitresses who have no idea of what hospitality is all about.

Well where to start. On entering we came across a rude waitress who was snappy and full of attitude. We asked if there was seating and she snapped that we would wait 10 minutes. We said we would wait. Once we were seated and coming to the end of our cake and coffee, the same waitress started to clear our table over me. Told her we hadn't finished. I said I know you need the table but it's rude. She started to shout at me telling me she was just clearing table. I told her not to shout at me. The place was packed, totally humiliating. I spoke to the manager who apologised and said she has had lots of complaints. She was even shouting her mouth off at him. Will not be returning, customer service is non existent.

Extremely rude waitress! We walked in to have a take away coffee and the girl at the front door was probably having a bad day as she was very rude to us in front of our kids. Not going there again.

Quirky coffee shop with various rooms, ground floor and first floor, with atmospheric beams. Helpful, friendly and efficient staff. Lovely mulled wine followed by cream tea - I know, too indulgent, but we were on a day trip! Excellent value for money.

We went there today for a group booking , the service was very nice and staff very friendly and helpful . We had booked in advance for 60 people and all our needs were accommodated. The manager looked after us very well and I would highly recommend this place as the food is 10/10. It’s a very unique and traditional patisserie and will definitely come back .

Visited on Sunday with my friend we had a cream tea scone tasted spicy spoke to staff didn't want to know said don't use any spice in scones will not be visiting again

DO NOT USE THIS ESTABLISHMENT!!!!!!!!! To start with, I'd like to point out that the food was very nice. The problem, and it's a very big problem, Is the staff. If I could give one star, I would. The attitude of staff is appalling. The waitresses are just rude, not able to speak English very well and dismissive. The staff at the counter are plainly inconvenienced by having to serve customers. I was overcharged. An item on the menu was£3.99, I was charged £4.99. When I queried this, I was told that the price had increased. I asked for the £1 back and was met with a three way argument from two members of staff and comments in their own language from the waitresses. I never received the money that I was overcharged, despite promises that I would get it. Stratford-upon-Avon do not need people like you and you give the service industry a bad name.

If you want to come to a place with overpriced food, small portions, confusing menu and staff who won’t offer any empathy or alternatives to issues with the food- then you’ve come to the right place! The drinks are lovely, but honestly save your money with everything else. Also; their bacon baguette is not served in an actual baguette and they will fight you over this. A slice of bread is not a baguette, so stop charging £1.50 extra on the basis that it’s a baguette. Whoever writes the menu, please google what a baguette is. Bread rant over.

Extremely rude waitress! We walked in to have a take away coffee and the girl at the front door was probably having a bad day as she was very rude to us in front of our kids. Not going there again.

Giant Hobson's Scone for my mother in law went down a treat!

A friend recommended this place to me. I tried my chance visited here first time, and it was absolutely worth it, the staff were very friendly nice & classic place, the Food was amazing, big portions with a fair price, Will definitely visit more times.

Visited here this afternoon having previously visited many years ago whilst in Stratford. We were really looking forward to it for old times sake, but unfortunately we were met with huge disappointment. We arrived at 2.45pm and having looked at the menu decided to have a plain scone with lemon curd and clotted cream and a fruit scone with strawberry jam, once at the till I was told all the scones were freshly baked that morning and they were already made up and the only option was a fruit scone with strawberry jam, slightly disappointed I accepted what was on offer and we waited for them to arrive. Once they arrived we very unimpressed as the “freshly baked this morning scones” were stale, they were hard, crunchy and extremely dry. Having previously visited Hobsons Patisserie we received warm soft freshly baked scones with fresh clotted cream and lemon curd, yet this cream was not clotted cream either and goes against what is stated on the menu, and it didn’t appear to be jam but more of a strawberry sauce. I complained to a member of staff who took the scones away to be checked by the manager, in the meantime several customers were turned away at 3.10pm using the excuse that they were closing early due to lack of custom which made no sense at all when their opening hours clearly state 9am-4pm. We were approached by the manager who said the scones were infact baked that morning but could not explain why they tasted dry, stale and crunchy, he also refused to give us a refund as apparently he had called the owner of the shop that agreed that no refund be given as it was against their company policy. He then said that the scones could not be given back to us as they had been thrown in the bin as per our instruction, when it was a member of staff that took them from us when we mentioned that they were not fresh. This establishment has clearly had new owners/management since our last visit, and unfortunately we will be taking our custom elsewhere next time we visit Stratford as there are many places to stop for a bite to eat. As I have previously mentioned we had big expectations from Hobsons after a previous visit many years ago, we planned this break a couple of weeks ago and had made a point of including a visit here to be on the agenda. No choice was given in jam selection as per the menu, nor have we been anywhere and received a scone already made up for us, it’s usually down to personal preference how much jam and cream is added. Needless to say we will not be returning as we feel very let down by this experience.

excellent service and excellent coffee and cake

best option to go visit again. Highly recommend the place for anyone visiting Stratford upon Avon. Try the GIANT SCONE.

I’ve been trying to find a place to have a coffee and I see hobsons on the Henley street and we go in . It was nice atmosphere and nice staff receiving as with a table for 4 people. And we had that coffee and a baguette as well and I can say was everything excellent start from the coffee food and the staff . I really enjoyed and I highly recommend the place really nice!!!

I've been there with my family from Hungary after seeing their Titkok profile and it came out As we wanted. A good looking guy greeted us at the door and told us where to sit and to order from the counter. The counter worked bestly As itt could, the coffe and the cakes were amazing, and I can Tell the food was made to order which I find excellent. The waiters gently offered to carry our tray which we accepted and we had a nice chat with them. When we were about to leave and we got dressed one of the waiter staff nicely if they can start to clean our table and wished us a very nice day.

This morning I was served by a lovely lady, Ely, she brought a smile to my face with her lovely service and the cappuccino she made me was fantastic. It was a wonderful experience, thank you Hobsons patisserie for having a barista like Ely!

Have been going here maybe twice a year! Really lovely! Went this week,sat down and was totally shocked by the attitude of a waitress! So so rude! totally embarrassed as were the rest of the customers sitting around us! Once everyone had picked their jaws off the floor, we walked out! Never to return! Awful

Laughably poor service today. was waiting in line to order, and was next in line. I'd been waiting about 3-4 minutes to be served next. There seems to be a very inefficient system of the staff having to wait for an order to be fully completed before they take the order of the next person. I asked I could order mine while I waiting (there was 4 staff members all watching the coffee being made behind the counter) and I was rudely told that I wasn't stood in the right place for the queue (I was stood right next to the counter, and I'd never been before, and the staff member saw me stood there). I told him I was there before the other people 'in the queue' and he said he'd have to wait to take my order. When I saw another staff member put a coffee on a tray with his finger touching the rim of the cup, I thought that was enough, and walked out. I really dislike the canteen style of taking your own try of drinks to your table, when I'm in a cafe, I like things brought to the table for me, it's a cafe not a school canteen. Plenty of other coffee places nearby, try cafe Nero next door, always a nice coffee in there.

Baguettes and cream teas excellent quality and reasonably priced. Service friendly and efficient. Call here every time we visit the area.

This café gets a lot of custom because of its excellence location, not far from Shakespeare’s birthplace in the centre of Stratford Avon. We visited on a Tuesday when a number of cafés are closed in the town. The staff are a bit disorganised. It would definitely benefit from table service. We did not really enjoy our visit as the coffee was cold and bitter.

Absolutely brilliant, if you want to experience proper old Elizabethan tour you should visit this place, staff were very polite food was delicious money worth it.

Ok. Irritated that they have a “policy” of not offering an extra empty cup for my uncle and aunt who wanted to share a pot of tea. Nonsense!

Very busy and quite frenetic but this old building (including upstairs) has many corners to find a quiet place to sit. We enjoyed our pies and salad (one spiced vegetable and one steak and potato) and were able to continue our exploration of Stratford suitably refreshed and relaxed.