Havilands Tea Room in Stratford-on-Avon

Breakfast wasn't good. Service was slow. Food quality isn't worth what you're paying for. I was disappointed 😞 Positive - waitress was nice, friendly and pleasant

Yuk, yuk , yuk . Breakfast was cooked in old oil . Eggs looked brown . Beans cold . Sausages not brown . Swimming in grease . Toilets were dirty.

Absolutely atrocious! Went in for a quick tea break to be given an early grey with what looked and smelled like 2 month out of date soya milk on the side. The toilets are even worse , aside from the dried 💩 on the seat it was a complete hot box which made all the very unpleasant smells twice as bad ! The tables were also filthy

Yummy fry up here today, tasty home cooked and lovely service

Nice little side street shop, quiet but next to Main Street. Food and service were excellent. Desserts and menu are well priced and delicious

Food quality poor. Asked for a cheese and ham toastie was served in cheap brown bread. Tea served in cups with cracks when pointed out was told that they were fine. Toilet was dirty and hadn't been cleaned for some time To top it all no hygiene rating shown in window. On checking the scores on doors web site it had a one star rating if we had known this before hand we wouldn't have set foot in the place.

Visited today 3rd September and ordered cheese and ham toastie which was burnt and served with doritos (crisps would have been better option).Complained of crack in cup of tea, because of germs and didn't offer to change it but assured me it wouldn't leak.Toilets not clean.No hygiene rating shown on premises. Definitely not returning

Very shoddy food. The sandwiches were served with shredded cheese. You can make better ham and cheese and tomato and cheese sandwiches at home. The muffin and loaf cake was of basic quality, made with tinned cherry which made them extra sweet and chemically . Not worth the price. Avoid.

Just walking around and spotted this place . We order fish & chips, was cooked to perfection. Also enjoyed their scores which were freshly made and were amazing. I will go again and great value for money.

Visited today service was terrible food was awful half the order never arrived didn’t seem bothered when I complained. The place is in need of a serious cleaning the toilets were filthy think this is the worst place I have eaten in

Very welcoming staff and great food ! Accommodated our request and served food for 8 of us. We had breakfast and lunch . Food was spot on looked and tasted amazing. Great value for money. I would visit again. Always supporting small businesses

I went in here for afternoon tea with a friend, we were able to have afternoon tea straight away, the food was really nice and furniture was an Alice in Wonderland theme, the staff were very helpful. I’d recommend this place,

A bad experience. I make a better sandwich than the one I tried here. I ordered a tuna sandwich and asked for it to be toasted, but the person working there refused this. I hope you will care more about the customer experience next time.

I pop in with my family for a bit and I really enjoyed the experience, I had a great beef burger one of the best burger I've ever had my wife had vegetable lasagna was so nice she wouldn't even share and the kids enjoyed a free kids eat free it was a really nice experience and we definitely will be back

Service was fantastic. Very good music and atmosphere . Amazing chicken pesto panini, along with a pot of tea and cappuccino. Great value for money, friendly waiting staff. Wanted to sit in the garden area but was full. Worth a visit especially if you like to support independent cafes.

I had fish and chips there. Lovely food. Lovely staff. Lovely atmosphere. I will go there again 101%. Must recommend. Everyone visiting Stratford must come in here.

Excellent cream tea. Unbelievable samosas!

Don't get the to good to go bags I turned up after waiting for mine I ordered and over heard a customer moaning and send back a undercooked jacket potato and guess what my to good to go bag was.... a undercooked jacket potato 🥔

Very disappointed, I ordered a chicken burger and chips as shown in the pictures in the menu, it looked lovely but was soon deflated after seeing what was served. I felt it was very expensive fro wahit you actually get. The first picture is the amount I actually ate. It's pictures a crispy chicken breast but is nothing more than a chicken mayo from McDonald's. I did feed back to the chef but was still charged the full £9.95 for 3 bites. Needless to say we will not be returning. Shame

Went in ordered drinks left after waiting 30 minutes without any drink went to coffee 1 around the corner quick and good service

Great little place for lunch. The staff were friendly and welcoming, the food was great & the Atmosphere relaxed. I would eat here again

A very nice cafe, the scones and cake were great. We will be back.

Lovely tea room. Friendly and accommodating to our request. Generous portions and good value fir money.

Looks lovely from the outside but the service was awful. Food eventually arrived but my cheese toastie was cold. The panini we ordered was just a baguette, the cheese wasn’t even melted. The interior needs attention, tiles missing on walls, dirty skirting and part filled walls. We wouldn’t recommend eating here.

Really enjoyed food Cakes homemade and tea high quality and it was worth it I don't regret it and I highly recommend this place make sure you visit this place

I had the schnitzel wrap to try something different and I was blown away! The food was incredibly fresh, made to order and was delicious. I'll be going back for another one soon!

Was looking for a nice little cafe for some lunch in Stratford and thought this might be OK but wish I had kept looking. Staff are friendly enough but the food looks reasonable priced for Stratford until it's served up, my sausage roll and chips consisted of 2 cheap supermarket type sausage rolls and about 10 chips, half of the chips were cold and the rest slightly warm and the sausage rolls were so hot you couldn't eat them with the chips. My wife's ham sandwich was limp and again cheaply sourced ingredients. The presentation of the food was poor to say the least. Come on Havilands get your act together if you want to stay in business, and get the entrance door fixed too, it had to be slammed to make it close. ☹️☹️

Love this tea room. Wasn’t aspecting such kind of service, atmosphere and nice tea. Found it accidentally when passing by. It was chilly day and all I need a cup of tea. Btw sit out and enjoy tea as well as autumn colours

I was not impressed with their service. Myself, husband and GUIDE DOG were refused access to their cafe. They would not accept they were breaking the law.

We ordered food from sham but only one food came out which was not tasty and I had to wait for mine for a very long time and when it came out it wasn't even cooked properly and the menu was showing the soup as veg soup when it wasn't even the sandwich they made me was dry I have never been in a cafe that bad before would never go there again !!!!!!!!! Even the staff was rude saying it was cooked when it wasn't cooked

Nice cafe, tucked away from the main front. Recommended

Great service. Friendly staff .we had a gud break fast. And my kids really enjoyed the breakfast . Very clean and spot cafe

It was a greatful day.I just had a soup and high tea from there.it was soo memorable .staff also are so kind and hardworking.the lady name deepa ,she is pure kind and doing her level best.The boy in the front is also very hardworking and polite.Please visit and having fun guys

The food was awesome. And the services were mindblowing…especially the boy in the front was so nice. Thanks a lot for the food and experience 🤍

Wonderful atmosphere run by a lovely family. The soup of the day and tea I had was absolutely fantastic 10/10! The soup was absolutely bursting with flavours and mixed with the homely vibes overall just made my experience perfect. Would come back to Stratford just to visit this cafe as it was well worth my time.

Awful. We were seated and looked at the overly expensive menu but decided it was a treat and ordered 1 small breakfast and 1 full breakfast, alongside a pot of tea and an orange juice. Server seemed nice enough however had basic English levels. Orange juice came in a latte cup, the tea was poor quality and almost looked grey after adding milk. Our breakfasts came out, quality looked basic and the bacon had barely been cooked. Looked more like ham and the fat was still gooey looking. Explained to the server that our bacon wasnt cooked - again poor English skills gave little confidence this would be rectified. We decided we would pay for our drinks however were no longer interested in eating here. Another lady came out and asked what was wrong with our food. Again, explained the bacon had barely been cooked. Apparently... they do it like this for elderley people who struggle chewing?! And I should have asked for my bacon well done. If you gave elderley people that, they'd have no hope of chewing it and it would have probably made them ill. After trying to be as polite as possible, we were practically shouted at, told we had wasted the food and that it was still down to us for not asking for it well done. (I dont want well done bacon... I just want it cooked!) After being spoken to horrendously, we became increasingly unhappy and simply decided to leave, while being told we were rude. Awful place, poor food and even worse service. Would not recommend. Left feeling upset, uncomfortable and hungry.

Awful. We were seated and looked at the overly expensive menu but decided it was a treat and ordered 1 small breakfast and 1 full breakfast, alongside a pot of tea and an orange juice. Server seemed nice enough however had basic English levels. Orange juice came in a latte cup, the tea was poor quality and almost looked grey after adding milk. Our breakfasts came out, quality looked basic and the bacon had barely been cooked. Looked more like ham and the fat was still gooey looking. Explained to the server that our bacon wasnt cooked - again poor English skills gave little confidence this would be rectified. We decided we would pay for our drinks however were no longer interested in eating here. Another lady came out and asked what was wrong with our food. Again, explained the bacon had barely been cooked. Apparently... they do it like this for elderley people who struggle chewing?! And I should have asked for my bacon well done. If you gave elderley people that, they'd have no hope of chewing it and it would have probably made them ill. After trying to be as polite as possible, we were practically shouted at, told we had wasted the food and that it was still down to us for not asking for it well done. (I dont want well done bacon... I just want it cooked!) After being spoken to horrendously, we became increasingly unhappy and simply decided to leave, while being told we were rude. Awful place, poor food and even worse service. Would not recommend. Left feeling upset, uncomfortable and hungry.

Called in for tea and bacon rolls. First the good part - China tea cups and teapot and plate. Downside - teabags must have been pre-pandemic or possibly on boiling water or both. Result, completely tasteless tea Ordered crispy bacon to be faced with wobbly fat! The bread rolls stuck to the roof of the mouth - again the cheapest possible bread Bacon was recooked but was so dry I couldn’t eat it. However my starving husband finished it off both sauces - red and brown were unrecognisable names. It’s fine to serve the cheapest of the heap if price reflects that. However each roll was £5.20 and £5.00 for tea. Won’t be recommending

Found a hair on my plate so coldnt eat another morsel I refused to pay for mine very understaffed felt sorry for the lad had to wait around 35 mins

Avoid if you have any special requirements. Server confirmed 3 times that the bread in the sandwich was ordered as gluten free and delivered as Gluten Free. Then when I queried again after eating some they said that it was actually regular bread. Server didn't seem to know/care what the consequences were and there seemed to be no-one else in charge to raise this with. Please don't put Gluten Free options on your menu if you have no idea what this means and what the consequences are to your customers of not being able to deliver what they ordered. I did use to go here regularly for lunch, but hadn't been for a while. I'm guessing its under new management now. Clearly I'm not planning on ever going back.

High Tea was so quaint, everything was miss match and it just word! The home made scones, clotted cream, sandwiches and cakes were delicious. When I come back it will be my stop for our Tea!

Well what can I say ? DO NOT Waste your money on food and drink at this tea room . Dirty glasses and disgusting food . I have had night mares about this place.

Used to really like this place but it looks like they’ve got new owners. We arrived, tables were messy, place was a bit of a tip. Our server had as much enthusiasm as a sloth. Not even a ‘thank you’ or a ‘goodbye’ when I paid. He just said ‘£21.80’ and that was it. Food was subpar. I could see other disgruntled customers in there. What a shame. The previous owner used to be so welcoming and chatty, and the food quality was better.

We ordered our food and drinks without too much trouble from the children that were serving the one girl was no older than 12. Our drinks arrived first the glass for the coke had lipstick stains, so couldn't be used. Whilst we were waiting for our food to arrive a young foreign student asked if he could use the toilet, noises bellowed from the kitchen saying that the toilets weren't working, he then offered to buy a drink, miraculously the toilets were available. Our food then arrived 2 jacket potatoes with a side salad, the salad consisted of 3 curly lettuce leaves and the jacket potatoes very small. We also had a panini which was ok - bacon and brie, the brie was ok the the bacon very salty and barely cooked. Once the young man had used the toilet facilities he gave the staff a tip of a very generous £20 note. The couple at the table next to us also commented on the comedy show. If you don't mind poor service, dirty glasses and mediocre food then this is the place to go. If I'd read the reviews before I visited I would have swerved this cafe.

My husband and I popped into this place as our regular cafe was closed as it was on a Sunday. Really wished we hadn't bothered. Food was disgusting to say the least. My husband ordered a cheese sandwich on white bread. It came on brown bread with a thumb print on it. I took it back and they changed it. The bread was stale so he couldn't eat it. I had a pasty with a salad garnish which was a joke. The pasty was rock hard and the salad garnish was a few limp lettuce leaves and a tiny piece of cucumber. This place used to be owned by two brothers who were so lovely. This lady who runs it now hasn't got a clue. I would avoid this place. She is charging high prices for rubbish food. When I went to pay for it she was writing down everything in a note book. It was so unprofessional it was a joke. It grieved me to pay the bill to be honest but I had a bad vibe from her and I think it would have ended up in an argument so I paid and left. Disgusting place.

Looking for somewhere not too busy for lunch and cam across this lovely cafe. It was very clean and nicely set out, something interesting to look at in all directions. The food was tasty and quick. Very nice staff

This tea room has changed ownership and the food offering is now expensive and poor quality. The staff were very friendly but this doesn’t make up for the overpriced food and drink.

We almost always read TripAdvisor reviews of restaurants before we visit, and on this occasion, we wish we had read the reviews of this café. It seems to be under new management from when we last visited. I had a green tea which was fine, but my partner’s flat white coffee was undrinkable. We didn’t complain as the staff did not appear to be open to constructive criticism. We left, and we certainly will never return.

This spot is one of the nicest places I've eaten at, the service was super speedy and the staff were so friendly:) The food was delicious and the spot itself was so pretty! Totally recommend 👌

I have been to this tearoom many times before, but it clearly has new owners and to say this visit was a dissappointment is an understatement. It's such a shame, this used to be a really nice place to visit with friendly staff and good...

Wouldn’t go back here. The lady taking our order only had very basic English and didn’t have enough to understand a simple swap of mushrooms to bacon - we had to leave the swap in the end as she was getting very confused. Ordered a...

Quiet interior which had eccentric decor. Also tables outside in quiet Stratford street . Arrived late morning . Ordered cheese toastie which was served with unappealing bits of lettuce- no tomato or other salad. Place very quiet . Having seen previous reviews I can understand...

It took half an hour for our lunch to arrive which consisted of 10 chips and a small pie. Twice we had to ask where our food was as people came in after us and served before us. StainedA4 paper menus. Not a place I’d...

Awful experience. We ordered an afternoon tea with scones and and a sandwich. The scones arrived and we immediately knew they were going to be stale. They were hard, dense and didn’t even look like scones. I then tried some of the ‘clotted cream’ which...

I called into this place for lunch and ordered food then said I needed to go to the loo. I went and AFTER using the loo was told they couldn't supply the meal I ordered. I looked at the quite limited menu and since I...

My friend and I just wanted a cup of tea. We were given a large pot of tea, the milk came in a mug instead of a jug. Difficult to pour into a cup and the teapot also leaked tea all over the table, no...

We were offered a seat that was against a wall, when we pulled the table out and sat down we were offered another table if we weren’t comfortable - who could be if the chair and table are touching the wall? Then we ordered drinks,...

🔴✖️ Poor from the beginning - don’t be fooled! ✖️🔴 🔺CLEANLINESS - The place had tables still with cups, plates etc on and were only cleared upon our entering. We ordered x2 sandwiches, tuna & ham. They were meant to come with salad & crisps...

For those who remember Havilands before it closed let me advise you it is under new management sadly. It is abysmal now which is a shame as it was lovely before. No food now is homemade (definitelyshop bought quiche), it is presented with a finger...

Visited today for first time. Great menu selection including wide range of home made cakes. Tea served in proper vintage China tea pot. Staff very helpful and friendly. Good value, great cake. Thank you.

Their are very kind staff and very helpful I order some chips and chicken mushroom pie it’s came out perfectly and it’s was very delicious the owner/manger made the experience more enjoyable because she was make everyone feel at home and it’s was a very...

Owner/manager repeatedly shouted out her staff in front of customers - called them useless and sh*t. So uncomfortable for us as customers and her poor staff - i honestly don’t know why they didn’t walk out and tell her to shove it. Food was very...

Wanted a light lunch while out with the family on our first afternoon in Stratford and the menu looked ok in that regard. No other customers in there when we sat down which should have told us something, given that this was peak lunch period....

Excellent extra warm welcome. Menu was great with a good variety from breakfast and light lunch. High teas look lovely and will be tried next time. Owners very helpful and friendly. They also cater gluten free as well.

Friendly tea room with awesome menu choices for breakfast through dinner. Lovely owner run cafe. Highly recommend.

Can't rate highly enough. Staff had obviously called in sick and they were totally understaffed but those thete still managed sheer excellence and cheerful attitude whilst keeping all the customers happy. Top place. We will return for sure when we visit the area again.

We were really impressed at the friendly service and lovely home cooking. We had home made soup with warm crusty baguette and home cooked chunky chips! Not oven chips, home made! Absolutely delicious and competitive prices too.

Although the soul and bread were lovely when it came to paying the prices were not consistent with the menu. Prices had been hiked and we were not warned before ordering. The milk was priced at £1.50 but we were charged £3! We will not...

Lovely high tea and nice cup of (strong) tea. Walked in off the street and sandwiches tea and cakes all very fresh were produced very quickly

called in while passing for a light lunch. Very welcoming staff and the food I had - vegetable soup with a coronation chicken sandwich - was delightful. Coffee also great. Would recommend

My partner and I went in for afternoon tea - the experience was fantastic from start to finish. We came in 20 minutes before closing time - they assured us that this was not an issue at all. The waitress was super friendly and both...

We went to this tea room to have a drink and something to eat, we ordered a cappuccino a pot of tea and 2 light lunches. The waitress brought over our order but tried to give us a latte aswell, we told her we did...

Experience highly improved by great food. Front of house staff young and seemed inexperienced (we all have to start somewhere)… didn’t hold out much hope for the meal but it was spot on and delicious. Small breakfast is the one to go for 👍🏻 I...

My wife, son, dog and I stopped here for some refreshments on a Sunday afternoon. We sat outside as it was a lovely sunny day (not sure if dogs were allowed in). Also it's not on the main tourist streets, so was was a bit...

What a lovely tea room this really is. The staff are warm and friendly and they offer great service. I really enjoyed my visit here today. I cannot praise them enough, please visit if you ever find yourself near the home of Shakespeare, it's a...

Very nice place, dog friendly and lovely breakfast. Vegetarian breakfast was really good. Just abit of a wait

Stunning shop, all freshly prepared. Excellent

Lovely little tea room, the waitress was really nice and it's def worth a visit if your in the vicinity, we had cream tea and the scone was still hot when we got it.

This was our second breakfast that day after the first being absolutely shocking at another cafe. lovely food in a quiet location and very organised thank you.

Loved the quirky decor,the staff were friendly and the food and coffees were great

Best scones I've ever had with clotted cream and jam, lovely staff.

Well what a surprise, we found tucked up a side street. We were so impressed with your tea rooms. You can see and sense that you all really care about customer service. The petite Breakfast was really tasty. The ambience of the tea room had that extra touch the big boys will never match. Malcolm and Chris Walsh.

Had a really warm welcome with seating sorted to best of our preference. Leeann is an excellent host and a very cheerful person. She is delighted to talk and make you very comfortable and happy to click in photos for you :) The food was great and overall experience was awesome. A must visit if you're in this part of the town..!!

Very nice the food was good and the staff are very friendly

Une bonne adresse si vous visitez Stratford-upon-Avon. L´endroit est cosy, la nourriture est délicieuse, faite maison. Le thé est servi dans un très joli service. Les prix pour un endroit touristique sont corrects. Mais surtout, surtout le personnel est juste adorable. La dame qui nous a servi était efficace, de bon conseil et tout ça avec un sourire qui réchauffait le cœur.

Visited here (Saturday) it was very busy but we managed to get a table. Staff very friendly, helpful and polite. We ordered the Homity Pie which came with beautiful fresh salad. We paid extra for the chips but the entire meal very tasty and enjoyable....

Quaint little tea-shop. Very pleasant staff. The cakes looked nice and are made by the proprietor. The coffee though is only average. Perhaps I should have tried the tea.

Great food, fantastic atmosphere

We discovered this cafe on Saturday and will definitely be visiting again as we had the most amazing full English. Great good, great service, great value.

Having wandered round Stratford for a few hours at the weekend and needing a sit down and hot drink we found Haviland. We got a cheerful welcome as we walked in, window table cleaned and waiting for us, and the gentle hum of conversations from...

Great little tea room , amazing staff and delicious afternoon tea, also dog friendly 😊

Great service ,good tasty locally sourced food , good covid precautions, , would recommend 👌

Lovely place. Staff very nice and the food was wonderful. Will be returning.

We decided to have a day trip to Victoria market which we must say was fantastic. We had spotted this supposedly lovely little cafe on our way in. We thought great place to have a little lunch. So after a long morning we headed there...

Great friendly cafe great food. Visited on Friday afternoon, in from the market. Had great lunch, paninis, soup, and pie. It was all delicious. Really lovely waitress and back staff, who we had a laugh with. Would recommend a visit here, we really enjoyed it.

Afternoon tea with choice of scones, and 2 types of sandwiches out of 6. Staff were lovely and helpful. Really enjoyed it 🙂

Lovely, quirky tea rooms. Cake tasted amazing and obviously home made and service was quick with a smile

Friendly service and great cakes!

My friend and I visited here yesterday, from the outside I was a little unsure, but once inside I was pleasantly surprised, absolutely lovely little place, the staff were amazing, so kind and polite, they had had a really busy day and had sold out...

Great service and yummy full English