Hilton London Kensington in Kensington and Chelsea

Great Location. Great Breakfast.

Good location, room was nice, bed was comfy but the shower head was loose which was a real issue when trying to have a shower!

Iade a delivery for a customer there x2 drums the delivery was 5 star, the collection a few days later, I had to make x2 attempts to do so, as I only had my passport and a collection note, they required a work ID also... only because the client was on a plane back to St Lucia, I went back for the money he left Other than that, all staff I dealt with on delivery and on collection where GREAT

Stayed here for the first time and really enjoyed my stay. All the staff were so friendly nice helpful and kind. You literally have everything you want here and there is also a bar too which always seemed busy which is good. The room we had was great the bed was so comfy and soft had a great night's sleep which I don't if I stay away from home. The breakfast in the morning was absolutely amazing had everything you needed and more! The best one I've been too. Thank you so much for my amazing stay here I would highly highly recommend it to anyone. Thanks again

Best location, hotel is good relative to other properties, good business hotel

This hotel is very very dated and in need of a refurbishment. The rooms don’t have plugs next to the very uncomfortable beds. Staff and service was great. Breakfast was ok

Old tired hotel. Small old rooms. Very near shopping centre.

Horrible ! We spent 2 nights in this hotel, what can I say other than that it was deplorable, no heating, we were extremely cold (we got sick in the process), the cleaning was half done, they didn't change the sheets, limescale and hair in the bathroom. Very old and unsanitary room. Then on the day of departure I forgot my external battery as well as its charger which I had left in the room so I went to ask for it at reception I was told that there was nothing in the room they were totally indifferent and not at all sorry for the problem I checked several times my unfound belongings really run away when you are not an important customer they don't take you seriously I don't recommend this hotel!!!!!!!! . I have been able to travel and stay in several Hilton chain hotels but this is the first time that I have been so disappointed with one of their hotels, the staff and the services included. If I could have given 0 stars I would have done so.

I had the pleasure of doing the hair and makeup for a lovely bride at the Hilton Kensington.

Super friendly hotel. Rooms are hard used because its so busy and need updating but they are clean and very comfortable . The restaurant and all staff were excellent. 👍👍

The hotel is located in a very central location, there is the metro a 2 minute walk away the rooms were a little cold but all in all a nice room

Very dated room with paint and wallpaper peeling. It’s also super small. Only one person can walk into and around the room at the same time. It was at least cheapish for the area (£120/night) and There’s also an okish gym.

An absolutely wonderful hotel with the perfect night sleep 8n clean and comfortable rooms, great restaurant with bar to enjoy lunch or dinner and a great buffet breakfast is on offer every morning too and Staff and management are every so friendly and helpful

About 5 minutes walk from the subway station. The bus stop is right in front. About 20 minutes walk from the train station. The rooms are small. There is barely enough space to open the suitcase. Washroom space such as shower and toilet is small. Breakfast was plentiful and delicious.

Location is amazing for having multiple options for dinner and easy for commute. Hotel has a good spread for breakfast

Good Hilton, they gave us an early check in as the room was ready. The room was very spacious, the only thing to improve is the shower as the water pressure was almost always very low. Ok location 5 minutes from the Central Line metro. Truly exceptional breakfast, there really is everything

What a night. Very very disappointed:( location wise it was great for me and my girlfriend. We stayed for Valentine’s Day and my birthday  so was an important night.. upon arrival we were met with a very fed up looking lady on reception. She took my name and my driving license to confirm identity (after being shown my confirmation email and PIN code) after that she wanted my email written on a form and signed three times even though Hilton clearly already had my email as they had sent my booking confirmation. Continuing on we made our way to our room. Or should I say box. The room was very small and claustrophobic. The heating had not been on at all so it was almost as if we had stepped outside. Girlfriend went straight to the heating panel and put it on full power as she is anaemic and goes purple very quickly from cold temperatures. The room was outdated design and poorly constructed/decorated. I’m a carpenter by trade and I would have kicked whomever fitted these rooms off site immediately. The bathroom was around the size of two public toilet cubicals with just enough room to dry yourself off after a shower. Speaking of the shower. What in the world was the builder on when he fitted it I don’t know. The door was hanging in the wind off it’s rail/slider. It had also been fitted the wrong was round in that when you opened the door it bifolded and covered the knobs of the shower so you could not turn it on to let it heat up without getting into the shower, turn it on and run like hell before the cold water hit you. The headroom in the shower was non existent (I am only 5’10 and had around 6 inches of play from my head to the ceiling) wouldn’t like to imagine showering in there as someone who is 6 foot upwards… There was also no extraction fan (or one that was on and working) Leaving the bathroom hotboxed like a smokers den after a warm shower. Moving out of the bathroom the room was still freezing cold after a couple of hours of continuous full power heat. So of course I called down to reception to let them know our situation and they replied we can “switch your room if you’d like” this was 10:30pm and we had settled down and unpacked ready for bed. So I declined their kind offer and settled on a space heater. Moments later there’s a knock on the door, I answered wearing just my boxers (was about to go to sleep) there was a man standing with a space heater from the 70s. It was missing one leg/wheel and looked as if he’d dragged it out of the basement. I poked my head around the door and thanked the man for the heater and said not to worry I will plug it in myself becuase little does he know I’m half naked behind the door. The man insists he will plug the heater in and barges his way through the door. Luckily my girlfriend was in her pjs and under the covers. I understand the man had good intentions and must’ve not thought his actions through but my girlfriend could have been getting charged or something of the sort. I on the other hand stood in the door way flabbergasted over what just happened. Stood in my boxers thinking what in the world is going on. The man continues to tell me our room probably has a draft due to our room having a balcony. I told him the balcony was locked and we can’t unlock it (it needed a key) he told me they’re all locked due to the risk of people jumping. Understandable but there are suicide preventions put in plane on a lot of balcony’s elsewhere. After staying one night in this hotel I must say I see why they lock the balcony door… I don’t usually write reviews on places I visit but I felt that others needed to know these issues before spending so much money to stay in what you would think is a top notch hotel room. It’s a Hilton in Kensington London. Yet I have stayed in Travelodge’s in Luton that are kept to a higher standard and had nicer staff. Our room was 2098 and we stayed on the 14th of February 2025.. I hope this reaches the right people. Sorry for all the negativity but it’s all that I got from this hotel.

I had stayed here for one night, checked in after my work and felt the reception staff was discriminating and rude. I had a similar experience the next day when I was waiting to enter the breakfast lounge and had to wait longer and the attending staff letting people in was rude.

Birthday treat for my wife. Room was OK, but nothing spectacular. Tried to get a knife or scissors sent to the room to remove labels from my wife's new dress, but apparently, that's not allowed. Bar was good with great service and good drinks. Breakfast had a great selection and was hot and fresh. Overall a good stay, but not excellent. The room was a bit of a let down!

Overall, a nice hotel with great service. As a Hilton Gold member, we received a free upgrade, which was appreciated, though the room still felt a bit on the smaller side. The highlight of our stay was the breakfast—one of the largest and most impressive selections I’ve ever seen. A great experience overall, and we’d definitely consider staying again.

The good : great location. Bar - drinks were good. Breakfast was good. Stuff was friendly. The bad : restaurant/bar - below average food. In particular - caesar salad does not actually come with a caesar salad dressing, instead a mayo like liquid is added to the salad. Fish added on top of the salad (instead of being a part of the sauce) was not even anchovies. Sirloin steak (medium rare ordered)..was well done (twice). We did receive a complimentary drink. The ugly : the bathroom and the room corridor situation. Photos below.

Nice, somewhat outdated hotel. Not far from subway and bus. Breakfast and restaurant very good and friendly staff.

This hotel charged me another £100 after I had already paid. What a disgrace. I had to call and was told it will be back in my account in 24 hours. The worst service I’ve ever received

Clean and comfortable. Staff were friendly - got a free upgrade. Accidentally left behind a wallet in the room and the concierge posted it with Royal Mail 24hr to me for free. Top service! Thanks!

The hotel was old and needs renovation not recommended for family if you have kids. Beds are old and carpet are smelli and bed bugs in rooms but the staff at reception is nice

The cleaning is a disappointment, the beds squeak, the mattresses are old and springy. The furniture in general is old!

The worst bathroom I've ever seen in my life, other than that it's nice

It’s a very tired Hilton hotel but it’s priced accordingly. Good bar for watching sport and food in the bar is excellent. breakfast is decent. Comfortable beds. Location is great right next to Westfield and Underground. Fine for business but my wife would kill me if I booked here for a holiday.

What I liked 1. Location - very much accessible to the public transport like tube, buses and taxi, hop on-off tourist buses, westfiled mall and restaurants. 2. Food - has a good buffet breakfast and also has a restaurant if you want to have lunch or dinner. 3. Concierge - i found this useful since they receive your online orders and food. They have options for laundry, provide sight seeing pamphlets and help with taxi if you need one. What I dint like 1. Hotel is old and shows signs of wear and tear. Central heating wasn't working in my room. The room was quite average. 2. Housekeeping was a let down. One day they forgot to lock my door post cleaning. Also things like used hand towels and eatables provided in the room weren't replaced properly. Overall i see the pros to be slightly higher than cons for tourists and for people who need to commute. If you are looking at a typical hilton experience you will be disappointed. Also ask for a higher floor room.

Very nice place and experience, staff are helpful at all times.

Fantastic stay at Hilton London Kensington! The location is ideal, with easy access to public transport and great shopping nearby. The rooms are modern, clean, and comfortable, and the staff are incredibly welcoming and attentive. The breakfast selection was delicious, and the facilities were excellent. Highly recommend for a relaxing and convenient stay in London!

We were welcomed magnificently by Giada and Davide, we had a great time, we were a group of 14 people, we stayed there from 2 to 6 January 2025. Excellent cleanliness, good location, amazing breakfast. Thanks to the manager Giuseppe and a big hug to Davide who satisfied us in everything.

Nice and cozy, with a great ambiance

Best experience ever rooms r soo clean and tidy nice service is perfect

Surely the most dated and - partially - filthiest Hilton I have stayed in since I started traveling for Business 18 years ago. While the Location is good (close to the great mall which is nothing but amazing), the hotel must have had it‘s last refurbishment in the late 90s - the hallways have stained carpets everywhere, wallpapers broken and ripped apart, wooden baseboards covered in cracks and scratches. The rooms look like furnished by Ikea 1985 and have little comfort. Windows are old, you can not open them fully. Small TV in my room (5040), even smaller bathroom with a shower as tiny as it gets. Beds comfy though, Internet stable and quick. Best part - for the UK especially - is the breakfast. Not just the standard beans, black pudding, tomatoes & mushrooms with ham, but also some fresh fruit and an asian corner. The staff was ok, friendly but somehow not on a 4**** level I am used to. Wonder how this place may still use the Hilton brand for what they offer - the whole place needs to be closed and refurbished completely!

Amazing stay and the staff were lovely, incredible service

I had a disappointing experience during my stay. Shockingly, someone else was checked into my room, and I was appalled to find another guest already there. Additionally, the breakfast was below par – I would recommend heading to Wetherspoons just across the street for a better option!

Amazing location ,nice and clean comfortable place

Having stayed here on a number of occasions I’m more than happy to say it ticks the list for places to stay, clean, comfortable with super friendly staff

We went with the family, we liked it very much, my son was very happy, the cleaning is great, the food is very good, there are many options, the staff is good, thanks

Great folks at the bar. Will always remember that for sure. The food was very good. My stay was very nice.

The hotel is already getting a bit old. The rooms are very small. There are almost no storage options in the closet. But the main thing is that you have an ironing board 🙈. Shower with a bath mat is almost nostalgic. - Who likes it?! A blanket for two people is no longer appropriate. Two separate duvets would be much better. The towels are nice and big and fluffy.👍👍 The breakfast is good 👍 👍 and the selection is large. The staff was always friendly.

Very old hotel. Small rooms. Good breakfast but the queue was around 30m. Gym leaves a lot to be desired! And the price for one room was crazy high (380 GBP )

The rooms are really outdated with rusting furniture and bedbugs on the beds. This is definitely not a 4 star hotel, the bathrooms have rusting metal and the rooms don’t get cleaned properly. A really bad experience im very disappointed

This was an experience I hope not to repeat. The rooms are very old, the carpet is extremely dirty, the rooms are very small, and the view from my room was of construction work. The hallways smelled terrible. This is not what a Hilton hotel should be. A review and reconsideration are needed.

Lamentable! No insulation, non-existent cleaning apart from changing towels..... dilapidated.... dirty and incompetent staff! Little critters in the cupboards and the bathroom! After the passage of the maids, door left wide open... Pretty bad breakfast! Bad room service, half of what we had ordered was missing and the little that came up was cold.....Not at all up to Hilton standards as we have been able to do elsewhere. Concierge unable to call a taxi.... In short, run away... don't go there, the disappointment is great!

Excellent reception, good location and good cafe

Needs a refurb, the rooms feel ancient and have been patched up with fairly shoddy workmanship. Breakfast was excellent, and evening food is fine too, but the restaurant / bar / seating area is soulless and basic.

Pros: This hotel is a 7 min walk from Shepherd’s Bush Underground metro station so super convenient if you need to take the train often. The bathroom is clean. The hotel has all the amenities, fresh towels, fridge, safety locker etc. You can also add breakfast buffet (good variety) for 15 pounds/day at check in or 20 pounds later. We just had breakfast here only one time though since you’re in London, surrounded by better food all over town, which we chose to do instead. Cons: For a Hilton, the room was extremely outdated and old. The floor hallways are tiny, and the entry way inside the room is super narrow. The carpet is really old and discolored. You will bump into your travel partner because the room is so small. The bathroom has a sliding door since a normal door wouldn’t fit. The flush lever is old and takes a lot of effort to flush. The bed feels hard and is springy. The thermostat is super old and doesn’t really say what temp its on. Also you can hear other people outside/in their rooms, so we had to use a noise canceling machine the whole night. The tv is small and barely has any channels. Biggest con: NO OUTLETS next to the bed which is really strange, I have never stayed at a hotel without outlets near the bed. Bring your battery packs if you are traveling all day and need to charge your phone at night.

First of all i’d like to say THANK YOU to all the staff starting from nirvana , gigi , kelly , laura , gorge and gorgino YOU GUYS WERE STARS! loved the stay, by far my favorite hotel in london Price wise its reasonable, cleanliness 10/10 Services are great They have anything and everything any traveling person wants. I just loved my stay Will definitely recommend and come here again Xxx❤️❤️

Perfect location for visiting London and shopping, close to Westfield mall and subway station and bus with walking distance. Room were pretty quiet and cozy(2028), only one thing is about it, there’s no power outlet by the bedside, I would say 99% of the hotels has it and this is 4 star needs to take care this issue. All of the front desk staff and concierge were very helpful and nice. Breakfast was very good lots of choices with British style buffet(not complimentary). Highly recommend to all the guests for visiting London and we enjoyed our stay.

Really run down, food over priced and poor quality. Avoid.

Don't stay here. Let's see... One of our rooms weren't ready at like 6pm when we checked in so our plans were instantly delayed. The AC just flat didn't work, it blew air but wouldn't cool it so the room stayed stuffy. The carpets were stained. Worst of everything though, is that the beds are like cheap bricks. I woke up in raging pain trying to sleep on the hard mattresses. Forget staying here if you have arthritis or any joint pain. You might not be able to walk in the morning.

Rooms and over all services were good. They have Gym there, free breakfast including in your room charges, lunch and dinner need to paid. Staff very generous and helpful. But worse thing was bed was worse could not sleep last two nights. Bath room one of the tap was leaking, so whenever you open the tap to wash the face or hands. Water will hit to the washroom door or on the clothes, really worse experience. Location is really good, near by shops and train station 5 minutes away.

Excellent location and super comfortable stay.

-There wasn’t electric socket by the bed -the left was far from my bedroom -The breakfast was nice many options to choose from ,BUT what put me off was the SMELL of plates, cups and glasses - toilet wasn’t clean -beds were super comfortable -location is good as there is bus stop near the hotel -staff were nice and friendly

Smelly rooms, staff does not speak English, atrocious food. Great location.

Rooms and Bathrooms need updating.

breakfast staff there fabulous,Genet,larbi,Thanug

Really disappointing some of the staff are incredibly rude and hostile Having spent over 2 weeks working nights in london using this hotel during a work stay it was very annoying to encounter 2 rude members of staff one at the front desk and one at the concierge after long night shifts The company booked this hotel so we could park the work van here during the day while or teams worked over night and so we could sleep in the day. We specifically requested the stay for sleeping in the day and safe parking the second booking we made was cancelled for what the hotel called a no show but this was due to the fact we where working nights we needed to sleep during the day and our check in was supposed to be that night not that morning This was specifically requested at the booking stage like the first booking we made with no problem so goodness knows why this happened. The front desk were extremely rude regarding this matter and eventually we got it sorted after quite a heated argument and accusations our card had been declined when they had taken money for a no show over 20 mins to resolve front desk person was damn right rude. Then after this the manager called the room while we where sleeping to apologise waking us up you have to be stupid to not realise we where trying to sleep after all the hassle lit felt like this was done out of spite as they know we where trying to sleep. Then on a second occasion while trying to park the van the concierge where again very rude when we arrived at 5 am when the was clearly space to park the van saying the wasn’t a space eventually the person apologised but this was too late again another argument when tired after working all night. And it was easy to park the van with plenty of space. This person tried to blame other staff saying they hadn’t done things properly. Previously on other nights a woman called Nina was really helpful and made space to park the van and went out of her way to assist us so very frustrating on the next night it was a problem all of a sudden. very disappointing experience all round and on top of this The room was hot and stuffy AC didn’t work the was a horrid stain on the carpet and room service chose to ignore the please do not disturb sigh banging the door with the hoover and knocking the door saying they had to check the room again waking us up. No plug by the bed for a phone Shower was an antique the toilet need about 10 flushes to work. The corridors smelt of mould The breakfast was a mixed bag a lot of over cooked food and the plates whipped away before you finished your last mouthful making the whole experience very rushed and not relaxing. Staff just need learn to treat all paying customers with respect even if we are working and don’t fit the normal tourist guest box and perhaps don’t look as clean cut and the average punter. We spent a considerable amount of money to be treated like second class citizens Hilton Honours you can do much h better than this.

Great location and clean and comfortable night sleep

I was a little excited about the hotel and the rooms because I only read a few reviews after booking and then I was a little annoyed with myself. My expectations were therefore somewhat tempered BUT I have to say, I was VERY satisfied. Yes, of course, the hotel is no longer the most modern and you can see that in the windows, on the bathroom door, in the hallway... etc We didn't arrive until midnight and had a smaller room for the first night with the advice that we could change the next day. We did that too because the bed was really small for two people. But we slept well and our requests for the larger room were easily accommodated and at no extra charge. We got a room at the back (much quieter at night) with two large single beds. The bed linen, cushions and blankets were very pleasantly soft. The towels were also plentiful and fluffy. The carpet may not be to everyone's taste, but in my opinion it fits the ambience and flair perfectly, and provides sound insulation. The walls are a bit thin and you can hear the neighbors in the room when they are loud or someone in the hallway - but we were so tired from our daily trips that it didn't bother us or we didn't notice anything. Breakfast was plenty to choose from, nice service and no “traffic jams” at the coffee machine etc. The location is great. We felt very comfortable, welcome and safe. I would book again :)

A lovely place well within walking distance to the train , highly suggest getting an oyster card so you can see the city easily. Big shout out to Tim for all of the assistance and making our check in super easy !!!

Very nice and posh hotel to stay at, my friend Mr Louis Baron is the commercial director of that hotel, and he is very willing to help anybody out.

If you like good quality and service without a central location, look no further.

Subpar service and abnormally small rooms.

4/10 not recommend for personal preference. ROOM (4024): rating is 2.5. Average and smelled like elderly persons (mothballs). Rooms definitely need a renovation/upgrade. No USB or wall outlets near the bed. No full size mirror. Bed was comfortable. Pillows too soft/squishy for my preference. No noise issues during our stay. BATHROOM: Tub/shower combination very outdated. There is a cloth shower curtain and paint peeling around door and tub. Small size but there is enough counter space. CLEANLINESS: room was clean but with it being outdated there definitely are noticeable areas of “grime”. SERVICE: Nothing special and average at the check-in. Service wasn’t friendly from the lady checking guests in during breakfast (did not say good morning or smile or was not in the slightest welcoming). We did receive an average bottle of wine in the room for special celebration which was a nice gesture. LOCATION: Nice and easily accessible to buses and trains. Within walking to several restaurants and shopping as well. Felt safe during our stay. Overall: This hotel gets the job done if you just need a decently clean and comfortable room/bed and a good area to stay in. Conference was happening during our stay so it was pretty busy. Would request and updated too if they have them available.

Very polite staff,good food and situated on a very beautiful street close to the world class Westfield Mall in Shepherds Bush

The bathrooms had room for improvement, the showers had poor pressure and the shower stalls might leak onto the toilet floor, so you should ask for several large towels. Try to get a view somewhere other than the courtyard and other people's rooms. The location is excellent - quite quiet, even though it is right next to the center. Sightseeing buses and other buses practically leave from the parking lot.

Negative points: The rooms are very old and really need renovation. No heating in the room. The hygiene is terrible (several hairs found in the bathroom, on the toilet bowl and on the floor), the bed is as hard as concrete (hello the aches and pains I had during my stay in London). Positive point: The hotel is well located and well served by transport, the staff is correct.

Everything clean, everyone friendly. Good location to Hyde Park, the Tube (Shepherds Bush), huge shoppig mall (Westfield).

Everyone very friendly and helpful. Absolute natural talents at the bar. It was always like coming home. I was remembered. They knew what I liked etc. The food was very good. My stay was very nice Westfield centre is only a stone's throw away (next to the Hotel). Subway and buses very very close

Great location not so great hotel. Honestly I’m shocked that it’s even hit as good eating as it has. This is the 2nd time staying here this week. Unfortunately this was booked for me. The first time I stayed here I had a room Road side it was noisy all night I had a early start so was not as rested as one hoped to be. Also there was only 2 sockets in the the room and my plug wouldn’t fit so had to get an extension lead. The rooms are dated. Honestly I rather a travelodge or premiere inn. You would just think Hilton would be at least a little nicer. Unclean mugs Pokey room on 2nd stay the other price you pay for wanting a room that’s not noisy. Shower base shipped and grubby - 2nd stay- I have no desire to stay here again

Room nice and clean beds were comfortable enough, although bath needed a deep clean and the seal around top of sink dirty and needed renewing. Vent in our room dripped annoyingly all night whilst A/C on and left a big wet patch on carpet. It was reported, someone came and put a towel over wet patch had same issue 2nd night but knew they were aware and maybe it would take time to remedy so did not pursue it. Breakfast was really good all nicely prepared and plenty of choice for everyone, the meal we had in the evening was really nice too. Couldn't fault the service we received. All staff members were very pleasant. Location was ideal couple of mins to huge shopping centre places to eat and transport links. Wonderful weekend. Would stay again.

We only stayed two nights; excellent care; very friendly and helpful; total cleaning; Spectacular breakfast for all tastes.

Rooms were nice; the bar was good, and the morning buffet was great.

Check in was fine but the girl checking us in was quiet as a mouse. Had no idea what she was saying and she couldn’t make eye contact. But ok. Room was comfortable, could’ve done with a power outlet by the bed but it is what it is. Breakfast and service at breakfast excellent. Only complaint is with housekeeping. We left the sign in the room from 08:00 but room wasn’t cleaned when we returned at 14:00. When we finally came back at night, only the most minimal “cleaning” possible had been done. Dirty cups were left behind, most towels were taken but not replaced. So overall not bad but with some small issues.

This is only a Hilton in name. The whole hotel seems dated and is not what you expect for the price. Save your money and book another hotel for your stay in London.

A nice place to relax and rest before you go out and look around London.

During my recent stay at Hilton Davide and Cameron at the reception truly stood out for their exceptional service. Their assurance, kindness, and professionalism were evident from the moment I arrived. They addressed all my needs promptly and made sure my stay was as comfortable as possible. Their warm demeanor and attentive care significantly enhanced my experience. Many thanks to Davide and Cameron for their remarkable hospitality.

Date stayed: July 2024 Room Booked: Double Guest Room (Rm 7086) Pros: + Location: The hotel is a 5-10 min walk from the Shepard's Bush tube station, which has Central Line going to it. + Breakfast: The buffet has an amazing selection. You've got the typical ingredients of an English breakfast (sausage, 2 types of bacon, black pudding, beans, mushrooms, scrambled and sunny side eggs), but there's also a deli section, a vegetarian section, a small salad bar area, a yogurt bar, fresh fruit section, and an entire section for fresh pastries like croissants, muffins, and various types of bread. The drink section was also very impressive, with plenty of juices and coffee machines. Cons: - Room desperately needs a renovation. The paneling of all the furniture had plenty of scratches and worn areas, the desk glass had lots of stains, and the ceiling tiles and vents were very dirty. - Air conditioning did not work. I went down to the front desk after the first night and asked for maintenance to check on it, but when I came back, there was no indication that anyone has looked at it, and also there was no difference in temp. - No plug sockets by bed - in fact, the only outlets were by the desk, so no way to charge your devices near your bed - Refrigerator constantly overheats because there is no ventilation built into the cabinet that the fridge is in - My room specifically used to have a balcony, but it's since been closed off and the condition of the space is awful. - Bathtub floor is much higher than the bathroom floor, which made getting out a potential slip hazard for those without the best coordination (also there is no shower curtain, only a small piece of glass near the front, but I'm seeing that be a trend in London hotels) Overall thoughts: It's obvious that this hotel is in a major need of a big renovation, both inside and out - this has been known for several years, but it appears that management is ok with leaving the rooms in such state of disrepair. If this was under the Hampton badge, I'd give it a pass, but this is under the Hilton badge, and it just does not deserve that. It's a shame, because the location is decent, and you'd think a Hilton hotel named after one of the wealthiest parts of London would reflect the surroundings, but this is the worst hotel I've stayed at in the Hilton portfolio, both in the UK and in the US. I did have dinner at the restaurant, and the food was decent, albeit pricy (but to be expected). The restaurant had a no-takeout policy though. The gift shop was an absolute rip off, which again, shouldn't be a surprise, but 5 GBP for a can of Pingles and 12 GBP for a small double decker bus was still a bit of a shock.

I recently stayed here and had the pleasure of interacting with Davide and Cameron at the reception. I want to extend my heartfelt thanks to both of them for their assurance, kindness, and professionalism throughout my stay. They went above and beyond to ensure my experience was exceptional, handling all my requests with a warm and helpful attitude. Their dedication to excellent service made my visit truly memorable. Thank you, Davide and Cameron, for your outstanding hospitality.

Nice staff, decent enough breakfast, but very tired and basic. Disappointing overall.

A very bad hotel and I do not recommend it. Very narrow rooms. Very dilapidated furniture. I think since the hotel was established, no modernization has been done. The bathrooms. The rooms are very bad and old. The staff is not helpful. It does not deserve a star. I do not recommend staying in it.

The hotel is less than four stars, not clean, and old, in need of renovation and cleaning

Antique look but needs renovation & a makeover of the rooms

Hotel m.M. It's a bit old and sometimes louder at night when police or ambulances drive past with flashing lights, as it's on a thoroughfare. But since you have a program, you're only in the hotel to sleep and you're tired and you hardly hear it. The breakfast buffet is rich, there is something for everyone! The hotel staff was very friendly!

Do not come to this hotel if you have a choice. The room had no AC temp control and it got hot in no time during the day in summers, the room had no door lock latch for additional safety and I had a horrible experience with the room 100 years old safe with locked my passport and valuables, causing me to cancel my plans for half a day as I had to sit in this shoe box size room while they had to physically drill to open the safe. The washroom and showers are claustrophobic, especially the shower which is way high from the ground and my arms hit the ceiling while taking a shower. When I went to the reception to complain about the issues, the lady at the desk didn’t even show empathy or apologized for the horrible experience. the overall experience was shocking and is simply unacceptable for a “Hilton” brand. By far the absolute worse Hilton I have been globally. Stay away!

The hotel is OK but it is a little below what we expect from a Hilton. On the other hand, very well located for using the TPT in common.

Had to stay here last September due to a mix up with another booking. Unfortunately for me it was London Fashion Week which meant there were virtually no hotel rooms free in the whole city. I paid £560 for a double room which was very dated, looked like it hadn’t been modernised in 15 years. The staff were great though.

Well located, but this structure definitely needs some renovation

Bad hotel .. because They took the money from me because it was one of the rooms next to mine. He asked for a drink at night and a sum of money was withdrawn from me. What is this behavior? I will not book this hotel again. Do not put the bank card in their account in the hotel because it will withdraw your money and it will not be refunded.

Best breakfast buffet with so many options.

The interior is old and the hot water in the bath is unstable. Although it is close to the airport, the lobby is always packed with groups from early morning until midnight.

Rooms are extremely small and smell so bad. The house keeping don't clean the room very well and the towels were smelly and unclean. At breakfast all plates and utensils smelled so bad. Front desk people are not helpful, rude and judgmental base on your race, age, or accent. I've been a member of Hilton hotels for more than 15 years and I've never had such a bad experience with Hilton hotels. Not recommended!!

Very welcoming at reception. A couple of minor issues with the room but not worth complaining about for a 1 night stay

Don’t let the Hilton name confuse you, this place is a very basic hotel that seems to cater for budget groups of travellers. Building needs an upgrade and the service is below any standard.

Thankyou Kelly W on the Front Desk for assistance multiple times for my parents reservation. Very courteous and most friendly service by email and in person

I recently stayed at the Hilton London Kensington and had an incredibly disappointing experience. Their customer service is one of the worst I've encountered. When there is an issue, they never answer the phone, whether you're calling from your room or after leaving the hotel. I called more than ten times from long distance to follow up on a problem, but no one ever answered. It is impossible to follow up on anything with them. Avoid this hotel if you expect any level of customer service.

- the room is aged, but is still in good shape - housekeeping staff is outstanding and is the premium for staying in this Hilton property - as a Gold member, I do not feel any recognition during my stay here for a week.