Hilton London Kensington in Kensington and Chelsea - Phone Number, Reservations, Reviews

Room nice and clean beds were comfortable enough, although bath needed a deep clean and the seal around top of sink dirty and needed renewing. Vent in our room dripped annoyingly all night whilst A/C on and left a big wet patch on carpet. It was reported, someone came and put a towel over wet patch had same issue 2nd night but knew they were aware and maybe it would take time to remedy so did not pursue it. Breakfast was really good all nicely prepared and plenty of choice for everyone, the meal we had in the evening was really nice too. Couldn't fault the service we received. All staff members were very pleasant. Location was ideal couple of mins to huge shopping centre places to eat and transport links. Wonderful weekend. Would stay again.

We only stayed two nights; excellent care; very friendly and helpful; total cleaning; Spectacular breakfast for all tastes.

Rooms were nice; the bar was good, and the morning buffet was great.

Check in was fine but the girl checking us in was quiet as a mouse. Had no idea what she was saying and she couldn’t make eye contact. But ok. Room was comfortable, could’ve done with a power outlet by the bed but it is what it is. Breakfast and service at breakfast excellent. Only complaint is with housekeeping. We left the sign in the room from 08:00 but room wasn’t cleaned when we returned at 14:00. When we finally came back at night, only the most minimal “cleaning” possible had been done. Dirty cups were left behind, most towels were taken but not replaced. So overall not bad but with some small issues.

A nice place to relax and rest before you go out and look around London.

This is only a Hilton in name. The whole hotel seems dated and is not what you expect for the price. Save your money and book another hotel for your stay in London.

During my recent stay at Hilton Davide and Cameron at the reception truly stood out for their exceptional service. Their assurance, kindness, and professionalism were evident from the moment I arrived. They addressed all my needs promptly and made sure my stay was as comfortable as possible. Their warm demeanor and attentive care significantly enhanced my experience. Many thanks to Davide and Cameron for their remarkable hospitality.

Date stayed: July 2024 Room Booked: Double Guest Room (Rm 7086) Pros: + Location: The hotel is a 5-10 min walk from the Shepard's Bush tube station, which has Central Line going to it. + Breakfast: The buffet has an amazing selection. You've got the typical ingredients of an English breakfast (sausage, 2 types of bacon, black pudding, beans, mushrooms, scrambled and sunny side eggs), but there's also a deli section, a vegetarian section, a small salad bar area, a yogurt bar, fresh fruit section, and an entire section for fresh pastries like croissants, muffins, and various types of bread. The drink section was also very impressive, with plenty of juices and coffee machines. Cons: - Room desperately needs a renovation. The paneling of all the furniture had plenty of scratches and worn areas, the desk glass had lots of stains, and the ceiling tiles and vents were very dirty. - Air conditioning did not work. I went down to the front desk after the first night and asked for maintenance to check on it, but when I came back, there was no indication that anyone has looked at it, and also there was no difference in temp. - No plug sockets by bed - in fact, the only outlets were by the desk, so no way to charge your devices near your bed - Refrigerator constantly overheats because there is no ventilation built into the cabinet that the fridge is in - My room specifically used to have a balcony, but it's since been closed off and the condition of the space is awful. - Bathtub floor is much higher than the bathroom floor, which made getting out a potential slip hazard for those without the best coordination (also there is no shower curtain, only a small piece of glass near the front, but I'm seeing that be a trend in London hotels) Overall thoughts: It's obvious that this hotel is in a major need of a big renovation, both inside and out - this has been known for several years, but it appears that management is ok with leaving the rooms in such state of disrepair. If this was under the Hampton badge, I'd give it a pass, but this is under the Hilton badge, and it just does not deserve that. It's a shame, because the location is decent, and you'd think a Hilton hotel named after one of the wealthiest parts of London would reflect the surroundings, but this is the worst hotel I've stayed at in the Hilton portfolio, both in the UK and in the US. I did have dinner at the restaurant, and the food was decent, albeit pricy (but to be expected). The restaurant had a no-takeout policy though. The gift shop was an absolute rip off, which again, shouldn't be a surprise, but 5 GBP for a can of Pingles and 12 GBP for a small double decker bus was still a bit of a shock.

I recently stayed here and had the pleasure of interacting with Davide and Cameron at the reception. I want to extend my heartfelt thanks to both of them for their assurance, kindness, and professionalism throughout my stay. They went above and beyond to ensure my experience was exceptional, handling all my requests with a warm and helpful attitude. Their dedication to excellent service made my visit truly memorable. Thank you, Davide and Cameron, for your outstanding hospitality.

Nice staff, decent enough breakfast, but very tired and basic. Disappointing overall.

A very bad hotel and I do not recommend it. Very narrow rooms. Very dilapidated furniture. I think since the hotel was established, no modernization has been done. The bathrooms. The rooms are very bad and old. The staff is not helpful. It does not deserve a star. I do not recommend staying in it.

The hotel is less than four stars, not clean, and old, in need of renovation and cleaning

Do not come to this hotel if you have a choice. The room had no AC temp control and it got hot in no time during the day in summers, the room had no door lock latch for additional safety and I had a horrible experience with the room 100 years old safe with locked my passport and valuables, causing me to cancel my plans for half a day as I had to sit in this shoe box size room while they had to physically drill to open the safe. The washroom and showers are claustrophobic, especially the shower which is way high from the ground and my arms hit the ceiling while taking a shower. When I went to the reception to complain about the issues, the lady at the desk didn’t even show empathy or apologized for the horrible experience. the overall experience was shocking and is simply unacceptable for a “Hilton” brand. By far the absolute worse Hilton I have been globally. Stay away!

Hotel m.M. It's a bit old and sometimes louder at night when police or ambulances drive past with flashing lights, as it's on a thoroughfare. But since you have a program, you're only in the hotel to sleep and you're tired and you hardly hear it. The breakfast buffet is rich, there is something for everyone! The hotel staff was very friendly!

Antique look but needs renovation & a makeover of the rooms

The hotel is OK but it is a little below what we expect from a Hilton. On the other hand, very well located for using the TPT in common.

Had to stay here last September due to a mix up with another booking. Unfortunately for me it was London Fashion Week which meant there were virtually no hotel rooms free in the whole city. I paid £560 for a double room which was very dated, looked like it hadn’t been modernised in 15 years. The staff were great though.

Well located, but this structure definitely needs some renovation

Bad hotel .. because They took the money from me because it was one of the rooms next to mine. He asked for a drink at night and a sum of money was withdrawn from me. What is this behavior? I will not book this hotel again. Do not put the bank card in their account in the hotel because it will withdraw your money and it will not be refunded.

Best breakfast buffet with so many options.

The interior is old and the hot water in the bath is unstable. Although it is close to the airport, the lobby is always packed with groups from early morning until midnight.

Rooms are extremely small and smell so bad. The house keeping don't clean the room very well and the towels were smelly and unclean. At breakfast all plates and utensils smelled so bad. Front desk people are not helpful, rude and judgmental base on your race, age, or accent. I've been a member of Hilton hotels for more than 15 years and I've never had such a bad experience with Hilton hotels. Not recommended!!

Don’t let the Hilton name confuse you, this place is a very basic hotel that seems to cater for budget groups of travellers. Building needs an upgrade and the service is below any standard.

Thankyou Kelly W on the Front Desk for assistance multiple times for my parents reservation. Very courteous and most friendly service by email and in person

Very welcoming at reception. A couple of minor issues with the room but not worth complaining about for a 1 night stay

I recently stayed at the Hilton London Kensington and had an incredibly disappointing experience. Their customer service is one of the worst I've encountered. When there is an issue, they never answer the phone, whether you're calling from your room or after leaving the hotel. I called more than ten times from long distance to follow up on a problem, but no one ever answered. It is impossible to follow up on anything with them. Avoid this hotel if you expect any level of customer service.

- the room is aged, but is still in good shape - housekeeping staff is outstanding and is the premium for staying in this Hilton property - as a Gold member, I do not feel any recognition during my stay here for a week.

What I liked the most about this hotel was the location. It near the shopping mall and the tube station, and lots of restaurants to choose from. However, i must say i am very disappointed in the service and low standards of this hotel considering it is meant to be THE HILTON. I have stayed at Hiltons around the world and must say this is the worst Ive been to. The service is VERY POOR, i stayed 5 nights and NEVER was able to order room service because they never answered, even when i called reception still nothing. Calling reception is almost pointless because they rarely answer the phone. I called for a porter at check out and waited about an hour while calling several times. Rooms are basic 3 star to me. Toilet had a strong foul order. Bathroom definitely needs an upgrade. I gave a 2 star because, For the price, this hotel needs to do better, or charge less!

We were not staying at the hotel but came to watch the Dortmund v Real Madrid UEFA Champions football finals. Lovely cosy atmosphere. We had drinks and food. And being a fussy vegetarian I must say I was really impressed with choice and quality. So tasty. The champagne was also very nice! Great customer service from both the lovely ladies who were working that night.

Hotel that has aged a lot. The rooms are small. Lots of problems recharging computer and even phone despite 2 adapters

Bad breakfast, small rooms, small beds and small bathrooms, not a 4 star hotel. They didn't let me enter the hotel buffet and sent me to another room where there was almost nothing. The waitresses looked at me badly for asking for cutlery and didn't give it to me. Despite entering within the indicated time, the trays were half empty and they had no intention of replacing anything. The empty juice jugs. Bad experience . I would not go back .

The good: Location is close to the subway/tube. Beautiful area to walk around and a shopping mall around the corner. The included breakfast we had was really good! All the staff was really lovely! The bad: The rooms. We paid $400 per night in June and for what we got for that price was not worth it in my opinion. The beds hurt our backs and were so stiff. There was random white paint on the walls not matching the colour of the rest of the room. The shower head sprayed everywhere and we had to call for extra towels to clean it up each time. Looking back we should have asked to be moved to another room. The ceiling in the bathroom had major stains from water damage.We were in room 5070. I've seen people complain about the size of the room but that's what its like in London regardless of where you stay. Hilton I really reccomend a refurbishment in the rooms. You need to maintain some standard with having the name!

Great hotel, lovely staff, good breakfast

Pretty shabby. We were a group of Spaniards and they separated us from the rest of the guests to give us breakfast. Unattended and with waitresses who looked at us with disgusted faces. My next time in London I will look for another hotel with a treatment in line with the price paid.

Not well insulated. Very disruptive with people walking along the corridor. Room comes with cobweb on the ceiling. Staff are helpful. Wide spread of breakfast though same variety every day.

Very old hotel. Needs a renovation very badly! Fitness in the basement without windows.

Loved the location, but the rooms were only so-so. The bed was really uncomfortable and telegraphed the slightest of movements. The room was also very worn.

UPDATE: Following to my post office manager got in touch to resolve the issue. They looked into CCTV footage based on times i suggested and helped me locate. Greatly appreciate their attention and willingness to solve problem. —-/ Thefts in room so avoid please. My new tommy jacket got stolen from room and another colleague had his wine bottle opened and used by the staff. The jacket was on the hangers looks like they tried and liked to take it away. Sad about losing it.

Looking a bit tired inside and in the rooms.

Tiny rooms but reburbed nicely.. Great staff and restaurant food nice Foyer carpets disgusting

It was really nice but the room is too small , but the staff were very friendly and nice.

Great location in easy walking distance of Shepherd's Bush underground and overground as well as Westfield shopping centre. Not as smart as other Hiltons I've stayed in though, in fact quite tired in places. Feels in need of some TLC. And the shower attachment had a mind of its own! Room freshened daily and everything topped up which was appreciated. Also handy to have the small fridge.

Excellent location, but rooms are very small and hotel is quite dated and in need of a refurb. Not what I expected from a Hilton, but was only there for one night, so did a job.

Good location for a holiday in London, walking distance to many attractions and close to the public transport.

Very good breakfast!! New towels every day. When I am visiting London again, I’ll come back.

I visited most of London Hotels but this is my favourite! Staff and professionalism the location and service, the best!

The rooms are very spacious and clean, have a great location with a bus stop in front and a metro station nearby. The breakfast is very complete and with several options, helpful and friendly staff.

Was underwhelmed by this one. Staff all friendly and helpful, foyer and bar were very well presented but the bedrooms were bland and basic. No sockets available, no USB ports, no charging points/plugs by the bed. Had to unplug the lamp on the desk to charge my phone the other side of the room. Was lovely and clean tho. Location was fantastic for what we needed. Smoking area on the roadside, surely there must be a small space “out the back” rather than have customers on the busy roadside?

Great location, staff amazing and very helpful. Has a little gift shop that I loved . Lovely restaurant/ bar , great service . Rooms look tired but comfortable and clean . Great value !

Cheap management Pitiful hotel Horrible staff Will never recommend unless you have to sleep in the street then it is an alternative

Rooms are tired and general state of decor is poor with ripped wall paper in corridors and dents and scratches on woodwork. OK for a couple of nights on business but not a great experience if looking to have nice time with your partner.

Checking in took few hours very poorly trained reception staff very bad experience

Close proximity to Shepherd's Bush National, Overground and Underground Stations. Staff are friendly and polite

Amazing place, very clean, friendly staffs who made birthday cake for my mother.

Great location good stuff hotel is a little rundown

This hotel is old, basic and doesn't feel like a Hilton, but a clean and safe room with a hot shower was all I needed. Plus point is its good location being in between two Central line underground stations, Shepherd's Bush and Holland Park, which makes it easily accessible from Heathrow using the Elizabeth Line and then switch to Central line. But what's best are the two bus stops at its doorstep with bus 94 that runs 24h and takes you to/from Notting Hill, Oxford St and Piccadilly Circus; and bus 31 that takes you to Camden Market area. Toiletries are from Crabtree & Evelyn and bathroom fittings are from Grohe, and they provide canned sparkling and still water. Pls provide bedroom slippers, though. And the paper laundry bag is a bad idea..

I had a reservation through my corporate for Room number 1099 was so old with cracked wood in the bathroom. Receptionists were rude either during check in or check out! Never again!

Booked a suite, appears it’s just two dated hotel rooms with an interconnecting door. The second room just has a sofa and desk in it instead of a bed. For the price, was expecting more…

How can a hotel ask for my information for free internet in 2024? It’s like we’re in 2004 just as room’s furnitures. And why knock the door and ask “what time you finish” at 9am of the morning in the checkout date, 2 times and 15 minutes in a row?

Clean and good customer service

it took more than half an hour to check out… totally insane

The worst Hilton I have ever stayed at, rooms bursting at the seams, hallways with walls peeling due to humidity, the air conditioning in my room broken for 2 days without heating in winter until they "solved" it with the electric radiator in the photo , the last century. For the price, one expects minimums that are not even close to this hotel. Reception staff overwhelmed. In general it is seen that the staff is not well sized for the level of work they have. Breakfast is barely saved, but at the price of x2 full menus anywhere around. In short, to avoid.

This is a nice hotel, well located and very close to the tube and the large shopping centre in Westfield. A huge kudos for having a proper gluten-free section available at the breakfast buffet with a separate toaster and multiple options (see picture)! I wish more places had this.

👎 ：Although the rooms have been renovated, they still appear somewhat old, and there are some stains on the bedding. Additionally, when lying on the bed and shifting positions, it makes unpleasant noises. Considering it is a four-star hotel, it falls slightly short of providing good value for the price. 👍 ：The hotel has a great location, with a bus stop right downstairs, making it very convenient to take a bus to the attractions.

A little run down it seemed as i was attending an event however the staff very friendly and helpful

Rooms are of okay quality. Okay cleanliness. Employees were not great, a little rude and inattentive but not the worst. Great location and nice park nearby. Overall a good stay, it serves the purpose if you’re looking for a simple hotel to stay at for a few nights.

Old hotel, not very sound-proof rooms. Found a wet male’s underwear in my trash after check in. After providing extra cleaning for my room, i found hair in my bed (pillow and sheets as well). Room temperature setting was not working. My room was also missing a long mirror (other rooms did have it). On the other hand good breakfast.

Lovely hotel but needs some maintenance in several areas.

The hotel needs a serious refresh

Probably the worst hotel I have stayed at in a long time! 1st room the power didn't work to half the room, switches missing of lights and a bed side light just wasn't there! Called reception to get some one to sort power out. Waited 30 minutes and no one came. Got moved to a new room and a complimentary upgrade. Not sure what the upgrade was. Must be a room with working electrics. Broken shower head in this room and electrical burn marks above the sockets. I didn't have time to complain on check out as I had to wait a long time for the lift, and the queue at reception was enormous. Defiantly won't be staying again.

Booked 5 rooms for family, to be honest after paying over £600 i expected better, the rooms are very small and in need of many repairs especially in the bathroom I also added breakfasts at £15 which are good value BUT I had booked 9 people in the 5 rooms and was charged for 10 I phoned staff Monday morning to try and get £15 refunded but after spending 10 minutes trying to simply explain that I had 9 breakfasts but was charged for 10 who ever it was I was speaking to couldnt get the jist of this and cut me off WOULDNT RECOMEND AND WONT BE STAYING THERE AGAIN

Will not be returning. The room was horrible.

Hilton hotels have never disappointed me until staying here. The staff are incredible and very helpful. However the rooms are in significant need of update and maintenance. The room we stayed in had signs of significant wear and tear everywhere you looked. Cracked tiles, damaged and gouged door jams, showed tubs that are not only unreasonably tall and a slip hazard but the slip guard on the floor of the tub were so worn down and missing in many places. The shower head that is able to detach from the wall hanger could not be set in place where the head would spay water onto the individual but instead the wall it was hanging off of and could not be adjusted to retension. The shower rods were rusted, the beds were old, squeaky, small and very uncomfortable. Back to the shower tub, it was so tall that as a 5’4” female I felt cramped and stepping out of it was a challenge due to the unreasonable height from the floor into the tub. Our sheets and towels had stains on them and pillows had little to no life in them. I could go on and on but you get the picture. We asked for another room but it was the same story in the new room as well. For the location you would expect so much more especially out of a Hilton. You are better off at another hotel entirely. Please get your renovation team here soon, the location is decent and this could improve the ratings of this hotel ten fold. We were very excited to leave even though we love London.

Basic, small room, nice gym, good breakfast, nice personal, room service failed to wash tea cups. In the picture view from the room.

Was told we had an upgrade but we didn't know how as we had holes in the carpet and handles missing off the doors!

Great service and price, rooms could be updated with usb sockets and bathrooms a little tired. Other than that a great stay

Stayed at the Hilton Kensington and was completely taken aback by the staff’s cold demeanor. Even a simple ‘good morning’ was met with blank stares. Mentioned the parking discount I received during a previous stay, and the receptionist flat-out denied such a policy, rudely accusing me of lying. As a Diamond member who frequents Hilton hotels, this hostility was shocking.

We stayed during winter and the rates are relatively good. Room is tiny which to be fair was expected. However the shower cubicle was weirdly designed. You see the shower area doesn’t have a door but just a glass barricade which doesn’t do its job. Thus the tiny bathroom floor does get flooded somewhat. Otherwise love the great access to nearby mall and services. And it’s only like 20 mins to central London via public transport.

Ми залишались тут на одну ніч. У нас був затишний та теплий номер на 6-му поверсі. В номері був міні-холодильник, чайник і навіть праска. Також вода, чай і кава. В душі є все необхідне для гігієни: шампунь, бальзам, мило та чисті білі рушники. Дякуємо за комфорт!

The costumer service is key in this hotel. Kelly Whelan at Reception was absolutely outstanding in helping. Wonderful girl, with a wonderful smile!

Don't let the name of the hotel fool you. If you are looking for a decent four-star hotel, look elsewhere. The rooms look very dated and are equipped with antiquated heating/air conditioning systems. I stayed there on a cold night in January and, as it turned out, the heating system in my room did not work at all. In the picture below you can see the state-of-the-art solution I was offered to solve the problem. If I may make a suggestion to the management of the hotel, your customers will probably be even more satisfied with a night's stay at your property if the elegant heaters are branded with a Hilton logo in accordance with the chain's standards. PS: the breakfast was very good!

Went there for a conference and they were fantastic! Very nice snacks between sessions and what a lovely lunch!!

Bra rom, god servise, fikk lov til late cheak out. Like ved Holland park som er utrolig fin.