Hickory’s Smokehouse Hutton in South Ribble

Review of Hickory’s Smokehouse Hutton by my Family Our family visit to Hickory’s Smokehouse in Hutton started as a delightful celebration for my wife’s birthday, but concluded with a taste that was bittersweet, largely due to an unpleasant encounter at the end of our meal. Atmosphere and Initial Impressions Upon arrival, we were warmly greeted by the bar staff who introduced us to a variety of American bourbons and shared intriguing stories of their historic significance. This thoughtful introduction set a high bar for the evening, with the staff demonstrating both knowledge and hospitality, hat off to these guys, they know their stuff. Service and Cuisine. The servers at Hickory’s Smokehouse were nothing short of excellent. Their attentiveness ensured our dining experience was smooth and enjoyable. Each dish that came to our table was not only timely but cooked to perfection, showcasing the skill of the chefs. The atmosphere throughout the evening was electric, making it a perfect backdrop for making cherished family memories. Unpleasant Conclusion Unfortunately, our wonderful experience was marred towards the end by an incident involving a staff member named Coulson. As we were concluding our meal, Coulson presented our bill with a pre-included tip of (£15 which he added without deservedness) This was unexpected as he had not been involved in our service throughout the evening. When I inquired about this charge, Coulson responded in a manner that was both shocking inappropriate, and cringeworthy, especially in front of my family. His defensive, aggressive attitude and the manner in which he addressed our concerns were out of line with the otherwise stellar service we had received. Despite this, we sought to resolve the matter discreetly and spoke with a manager who assured us that the issue would be looked into. It was important for us to recognize and reward the staff who directly contributed to our enjoyable evening, rather than feeling compelled to reward someone who did not participate in providing the service we experienced. Final Thoughts While the majority of our visit to Hickory’s Smokehouse was exceptional, the incident at the end was unfortunate and not reflective of the high standards of hospitality we initially encountered. It is our hope that feedback like ours will be taken constructively, ensuring that future guests do not encounter similar issues. (Check automated added tips) Overall, our visit to Hickory’s Smokehouse Hutton was memorable for many right reasons, but it’s crucial that all aspects of customer interaction are handled with the same level of professionalism and courtesy. Thank you.

Great service and great food. Very attentive and very careful regarding food allergies.

First time at hickory’s today and we were very impressed. The food was delicious; we had fajitas, mac and cheese and the meat platter. The cinema room is a brilliant idea to help keep children entertained while they wait for food. The free popcorn was also delicious! We will definitely be back. It was very expensive but a nice treat and worth the money.

Atmosphere great, decor lovely, food not so great

Food was great and the kids loved the little cinema area whilst we waited

Beef Burger Beer what's not to like, great atmosphere helpful staff definitely a great place for a family get together.

Went for the first time. Ordered half a chicken. It was small and not a lot of sauce on it. Ordered beef rib. It was tender but lacked flavor and seasoning. It's also quite expensive, £58 for two mains and two sodas. Price includes a tip (optional)

All I can say is they have smashed it. Excellent food excellent service. Everything was delicious. And first class friendly staff. Dixie was so friendly and helpful.

Lovely place, country themed. Huge menu, was hard to choose! Food was good but not blown away

An absolutely fantastic night, fully catered for my Sons 13th birthday. The atmosphere and general vibe was brilliant, the food speaks for itself, plenty of it too, the evening was guided by Colson who was fantastic in seeing to all the party's needs, a great lad and a credit, we will be back again very soon!

Visited for the first time this evening for dinner after hearing good things. Our meals arrived at the table, I had ordered the pulled pork which was stone cold & my partner had ordered a platter of which the meat selection was raw, gristle or cold. The waitress never bothered to check back on our meal and came to clear 2 full plates from our table as neither of us could eat our meal and yet again did not ask how our meal was. We went to the bar to pay our bill where a separate waitress handed us our bill and stated there was a tip on to which I asked her to take the tip off and kindly explained we had left all our food as it was cold and our waitress hadn’t bothered to check on our meals. She just said sorry and handed my partner the card machine. All in all feel like we have gone out for tea and been ripped off paying £60 for fresh air. Won’t be visiting Hickory’s again.

Well worth a visit, the place is a bit of a maze though if you haven't been before. The outdoor seating area looks good, but we sat inside. Service is really good.

One of our favourite places to eat and tonight the management and staff showed such kindness when we ordered a meal for my daughter in law who should’ve been with us but who has been in hospital a while…after explaining why we were one down we ordered a takeaway for her and not only did they not charge us but they packed or well and wrote @ card for her Really touched, thank you

I was told how good the food was at the hickory smokehouse in Hutton Preston, so i took my family out to try it. It was even better than it was described. Their brisket and ribs were cooked to perfection, and the brisket was smoked for 16 hours, making it super tender with a lovely flavour with the spice rub. The tater tots were the perfect side also. The staff were great and although very busy were always ready when needed and really professional. I am already planning on going again, and although it's a fair drive for me, it's well worth it. 👌 😋💯✌️

Was my first time here, group of 10 all squeezed together, not the best situation. food was amazing, also the best barman I think I've ever met, was his name Sal? He wore a silver face mask at Halloween, such a nice guy. Waiter no good at all, other wait staff was pretty good, although I wouldn't return to this establishment I will definitely go back to another Hickory's. We was there for a 40th and 50th, might drop a note to greene King or who ever owns it.

This wasn’t somewhere I would have picked normally and boy would I have been missing out!! Food…fantastic, service…spot on! I was too busy tucking in to get a pic of mine, I got the beef brisket sub and it was fantastic. I’m pretty fussy with meat (always worried about fat and nasty bits) but this was perfect. My husband got the “go big or go home burger” he’s better than me (this once and once only) and actually remembered to take a pic, I had to have the obligatory taste test and oh my days was it good! Would I recommend…definitely. Will I be back…most certainly!

Thought I was going to share my experience there, was quite impressed from start to finish. All the staff was very friendly and helpful, Food is amazing, service is not too long, and menu has plenty to offer.

Party of 17, didn't have a table prepared for 17, when food arrived only 16 meals delivered, had to wait for last one 😥 food ok, but that's it, ok

Great atmosphere.Not cheap but worth it for a great meal with good service and friendly staff.

Nice smokehouse, went late in the evening and got the brisket, was good and soft, fell apart but dryer than I was hoping for but went at 9pm so I'm sure it's better if I went earlier, tried the ribs and would get them next time but would definitely go again.

We visited in July for the first time and really enjoyed it. Retuned today and was a bit disappointed. We ordered the smokehouse platter and when it came everything was cold, even the fries were completely cold. They gave us a table round the corner in the window where it was difficult to get a servers attention so I went to find one and they did replace the platter and were very apologetic. It was much hotter when it came the second time but the Jacob’s ladder was mostly fat with very little meat and we also ordered the Philly cheese sub, the meat was very strange and soft, more like burger and don’t taste too great, not something we would order again. The sub was like a part baked baguette that had been sliced in the middle all the way through so the filling didn’t stay in at all. Staff were absolutely lovely and apologetic but for the price you pay it was disappointing sadly as it’s definitely on the expensive side.

Waited at the bar last night for a table for 2, was told it would be around 15 minutes. No problem, happy to wait that long. After 20 - 25 minutes, the woman working the front desk came over and said our table would just be a couple more mins and that she'd come back for us. Never did. Went to leave after 45 minutes of waiting and same woman then told us our table was now ready. Convenient. After telling her how long we'd been waiting, she had the cheek to say "well we are busy tonight". We could see that, but simply don't tell us it'll only be a 15 minute wait if you can't meet the expectation then. Shame because the food is always great at any Hickories you go to and we were looking forward to dinner. Won't be going back to the Hutton restaurant however.

First time at Hickory's Hutton, had to book a table, very busy, the waiter was great explaining the process and dishes. Food arrived and was great, 3 courses, 3 people with drinks about £100 so a little more expensive, but worth it. One concern is they add a 7% tip by default. I disagree with this - yes it's American style, but feel you should only tip for good service? It was about £9, and I'd usually leave a tenner, so they missed out. You can ask for it to be removed, but us Brits don't normally ask do we, we pay and don't return ...

Really enjoyed the place and the smokehouse platter. For kids the cinema is good!

The food is still good but it's on the expensive side for what it is. The service isn't what it was, polite enough but really slow, I won't be rushing back.

Just had my wedding anniversary here and it was an amazing night. The staff went above and beyond, if you want to experience an authentic American restaurant look no further than hickory's smokehouse.

Food and atmosphere was amazing and our bartender Abi was sooo lovely she’s honestly such an amazing girl <3 Only thing is the managers left her alone while there was a very busy bar. She was doing all the work herself while the managers were having a chat (and looked at the customers several times) poor service from managers but everything else was amazing

Kid's portions for adult price's, plus they add there own tip on top.

Delicious food and great atmosphere! Willing come back soon 🙃

We turned up on time, a booked table for 18 for my step sons 18th. The previous guests was still at our table, we had to wait outside, the manager was a bit arsey, the staff was very helpful, we got to our tabl 20 min behind booking time which for just a Friday night thought was not acceptable. The manager had attitude also. The food was remarkable, I shared a platter and sampled lots of different meats upon that dish and it was divine, the brisket is absolutely to die for, if it was not for the food and atmosphere I probably wouldn't go again. But we will because it is that lush, nothing like it around

Amazing place great atmosphere. The food was very good . BBQ special for £20 was a bargain, more than enough food and so much meat. Incredible bargain. And the nice IPA washed it all down very nicely.

We’re so lucky having Hockoy’s on our door step. The food is always outstanding and the service an example of excellence. The price is a bit more expensive than your average restaurant, but then you get what you pay for. Don’t just take it from me, if ever you drive past I challenge you to find a day when the car park isn’t full.

amazing place amazing staff and the best I've had by far ❤️ definitely be back 🙌 ❤️

A nice smokehouse which I would return to! Atmosphere is as good as can be expected with usual kids running about etc, but the staff are lovely as was the food. You even get free popcorn when you are seated! The prices are not bad at all, but I did think it was a bit cheeky to charge an extra £1 for red salt on the chips, it is also worth noting that a 7.5% tip is added automatically to your bill.

Excellent food as always and very friendly staff

Honestly have never had bad service or food. The staff are so friendly and helpful. Food is amazing and you have to return to work through it . Portion size is amazing

Love everything about it, ssmoked meats brilliant.

We come here quite alot and food and drink is always amazing. Last night tho we was let down with the service. 2 hours for 2 corses. I think we would still be waiting now for someone to come get our pudding order if we didn't get up and go pay the bill. Asked for bbq sauce when they bought our main and nothing came. No popcorn bought to us when we sat down. In the end we refused to pay the tip which we always have payed previous.

Very attentive staff and very helpful. I found the food not quite as spicy as expected having been to USA.

Food was to die for 😍 had pretzel bites, bacon brisket bites and frickles to start. For mains we had the platter for 1, chicken fajitas, brisket sub and pulled pork and everything was 10/10 would highly recommend! Great atmosphere, will definitely be back soon ⭐️⭐️⭐️⭐️⭐️

Visited for my birthday recently. Staff were super and helpful ( Madison, our server was especially lovely, thank you). Nice atmosphere and the food was absolutely delicious. The manager sorted a problem out for me ( my fault, not theirs) and was also wonderful. Thank you for a great evening. We will be back soon.

Food good Quality Steak very small Fantastic service throughout Very good with Allergy issues The service charge we didn't like Small portions of fries

Been here several times and the food is of the highest standard. Authentically American with loads of choice. Everything is expertly cooked and presented. Expect to eat a lot! Service is generally fast and attentive. One tip - if you order soft drinks ask for ‘no ice’. I removed the ice from a pint of coke and was left with a half pint. I then ordered another coke with no ice and of course it came in a smaller glass. However on this visit we were left very disappointed - we were served by a lovely young lady who was friendly and professional and nothing was too much trouble. We enjoyed all the food. We paid just over £200 for a party of 6 and left a generous tip and left a great review on her tablet - but as soon as she walked away we were approached immediately by a male member of staff who said “guys I know you’ve literally just paid but we really need this table’… which translated to ‘we’ve had your money now go!’ Perhaps asking if we’d like to move to the bar and enjoy a coffee? No, he just wanted us out. Two of our party are 83 years old and getting out of the small booth they’d squeezed the 6 of us into wasn’t easy but we’d clearly outstayed our welcome. A shame the manager was not around as we were leaving or I would have discussed it then. Please teach your junior members of staff some decorum. It was unprofessional and discourteous. This comment spoiled the whole experience and we agreed we would be reluctant to return to where we felt this way. Apart from that, a great experience. Date of booking 22/9/24 3:45pm

Booked a booth for Saturday 21st September 2024 for my grandaughters 12th birthday, she chose here as its her favourite place, during the phone conversation i asked if they could do something a little special for her birthday and they said yes we bring out a treat and a sparkler and sing happy birthday. Brilliant i thought all arranged. Arrived early. Finally got seated on a table next to the toilets. No booth as requested, checked and confirm over the phone pre visit. We were then handed menu's one of which had a big lump of chewing gum stuck to it. Told the waitress she just took it never said a word, screwed it up in her hand and walked off. As we were not happy about sitting by the toilets and not what we booked i asked to move so they moved us to a booth which we should of had in the 1st place. Waited ages to order and then a further 45 for the food to arrive. Whilst eating the fajitas I bit into mine and had a long blond hair in my mouth which was in the food. (none of us at the table have blond hair). This was the final straw. It Knocked me sick and i could not even look at the food. They knocked it off the bill, i wasnt bothered about the bill it was more about the dirty long hair in my food and not being able to continue with the meal. Not only this my grandaughter didnt get the birthday treat they said she would get which was just another let down. I can say they well and truly spoilt my granddaughters birthday meal. We have been there on many occasions and never had an issue this was just a catalogue of disasters in one night will definitely not be returning. Definitely gone downhill sadly.

Went for wings Wednesdays, really nice .

Had the Gumbo that’s just been added to the menu and loved it. The Ultimate Comfort Food ❤️. So good I had to take it home for Lunch tomorrow. Definitely recommend for all the other food aswell though and the great atmosphere. It can be really busy but I think that speaks for itself because it’s good.

Second visit and service/food/atmosphere absolutely amazing, table for 7 of us, food all served piping hot and just delicious will be a third visit very soon, excellent staff well looked after

The live music was a bit discordant, but the food and service were absolutely top notch.

Excellent food and drink. The service is very friendly. I love going here with my partner when we are in the area.

Wow a fantastic place we visited here last Saturday and we had a nice time would well recommend a visit

Always incredible here, food brilliant, great choice and definitely the best BBQ place about. Good for little ones as well and easy to park and find. Reduced a star from service with the forced service charge, you can get it removed but these things should be opt in not opt out.

Good around place. Good service and food at reasonable prices. It's definitely worth a visit.

Love Hickory's, the food is on top and a winner with the whole family. On your birthday, they bring you a treat and play a birthday song 🎵 🥳😅

Great menu with food that tasted like it had some time and effort put into it. Staff were very friendly and on point. Recommended

I've been here a number of times and every time the food has been amazing & service is great 👍

Amazing food great drinks friendly staff fast service 100% cant faultcthe place

Brilliant place and excellent food. Quite a wait for our order to be taken though.

Always 10/10 for service and food. Highly recommend 💯

Pancakes came cold and couldn't be bothered telling the staff as they were run off their feet.

Really good food as always, staff were very friendly. Overall was clean and tidy and quick service even though it was busy .

Very good, once came here for New Year’s Eve and it wasn’t very good staff rude etc but this time it was very good and staff a lot better worth the tip

We love it here! Food always spot on and service was brilliant.

I'm from Virginia and have had BBQ all over the states, and Hickory's is legit! It was like having BBQ in Texas, the Carolinas, and central Midwest all on one plate. Food, atmosphere, and music were all great. I was truly surprised.

WOW WOW WOW! What a place to eat if you love meat And special sides this is the place to be The food is perfectly cooked seasons delicious is a understatement If you have never been you are missing out It’s a must go place to eat YUMMY 🤤 💯

Excellent food the meat is just spot on. There's a Waiter for every 3 tables so they are very attentive to the table and get anything you need very fast even though the place is always full. The atmosphere really gives you the American vibes, their uniforms are even American styles. Great music. Reasonable prices for the service and quality of food you receive. Great night thank you to your staff.

Honestly some of the best food I have ever had and the service was amazing, my only Ick about it is it can get quite expensive but I'd say it's worth it for the wonderful experience you get

Fantastic food in a great environment with great staff.

Most staff spot on, one absolute horrible cow told children not to take popcorn into cinema as it was all over, before I had ordered my food I had already been into the cinema where before my kids, who I am certain added to mess but cinema was covered already and rubbish tucked down seats. Very rude girl abruptly said this before I had time to take in and it to piss me off staff had changed and I complained to a space cadet not a clue what I was saying. Food was sharer for two just slop really apart from pork bite pieces we got extra they were lovely. Overall bad I’ll spend my £140 on pork scratchings before going here again.

The table waitress was excellent. Ordered starters and mains. Requested alternative dip with one of the starters that didn’t arrive (after 2nd request) others had finished their starters before it had eventually arrived. The worst was our mains arrived at the table and we hadn’t finished our starters. Even when I made this known (which was clearly obvious) the waiter seemed intent to leave us with our mains, with a table full of incomplete starters. Not great. The “background” music was so loud I couldn’t hear what the waitress was saying or what my family was talking about on the opposite side of the table.

Really enjoyed the food, service and atmosphere. Would definitely recommend!

Wonderfully friendly waitresses and good atmosphere. The food though is a pale version of the US. Everything was a bit dry with small portions for the prices. And in that sense it's exactly the average classic British chain.

Honestly, most tender meat I've ever had anywhere!!!! Deffo be going back

Had to book, but table wasn't ready. Seated on a small crampt table. Waitress excellent. Menu ok and food was nice but noisy. Nothing our autistic son could eat so won't be going back. Ladies toilets were dreadful. And watch for the automatic service charge! Tipping is my choice. If you can't afford to pay your staff properly put your prices up so you can.

We pre booked and asked for a table outside on booking. When we arrived, our table wasn't ready, and we were asked to sit at the bar. As we walked in, a waitress dropped a bowl of salad on the floor, and it spread everywhere. She just ran off and left it there. I presumed she had gone to get something to tidy it up, but it just stayed there until the bar staff noticed. It was a bit bizarre. We were eventually seated indoors against our request for outdoor seating. We sat next to one of many windows that were all closed, and it was boiling in there. We dis open the window ourselves, which made it slightly more bareable. The entire time we were eating, there were seats free outside, which really annoyed me. The food was amazing, but it ruined my visit with the heat and lack of attention from staff. We didn't stay for dessert, and it has put us off returning again.

Thus place was amazing the platter for 2 was amazing with loads of meat, the puddings were great too.

Went today . The food was fantastic. Our waitress was very professional and polite . We will be back soon :)

Food served super quickly after ordering, had a great steak and beer.

Service was terrible, waited 30 minutes for our table we had booked, had to flag someone down to order, starters took around 20 minutes, we had to ask for more drinks, and where our mains were, three meals arrived the fourth has been forgotten and arrived as everyone else was finishing. We were not offered dessert and had to go and find someone to get and pay the bill. Too busy and poorly run.

PLEASE READ. What can I say I messaged them asking if they did a takeaway they said unfortunately not. So explained a good friend of mine is terminally Ill and wanted to visit before he became to ill unfortunately he's bed bound and couldn't go. Next day manager (Beatrice) rung offered to help by saying if he can't come to restaurant we'll bring the restaurant to him next day Beatrice and another member of staff came to his house 40 miles away set up a table exactly the same as restaurant for him and his son for 1 last restaurant meal together. They had the smoked platter for 2 and it was on the house As well I can not say thankyou enough for everything they did. We will be forever grateful 🥲 Dave and liz

Really nice a bit expensive yho so deffo treat meal and they added a 5er service charge I'd rather tip myself rather than just get it on the bill thought that was well cheeky n and when you question about it ur made to feel tight even though we had just spent 100 quid !

Service is always excellent. Have been accommodating even when the car park full and very busy. I like the vibe and it’s just easy. Great for family and when we’re been with friends.

American BBQ.... The brisket is divine

Muched overrated . The food was nice, but what you get and what you pay for are two different things. I could hardly hear what the server was saying even after asking her twice due to the level of noise .

Such a great place to eat out with friends.

Booked in for Saturday nite at 7pm got there just before and taken to our table almost straight away Ordered the platter for 2 It was delicious Everything was cooked to perfection and melted in the mouth Had to have a desert to finish off well as you can see they were absolutely Devine We will definitely book again what a really nice experience can highly recommend for a good meal out

Came here to celebrate a birthday and everything was fantastic. Food was great staff were fantastic and friendly. 10/10

We booked a table for 16.00 and arrived at 15.00.greeted by nice staff member and were shown to the bar before we went into restaurant.There was only one guy in there at the bar.we had a drink and then went into eat.We ordered cowboy steak ,Brisket and Cauliflower cheese with side salad.service was good but there was only us and a young couple opposite and a family of four beside us! Food was tasty but could have easily stayed at home and had more. For what they charged us here for a lot less.Look at the photos posted and you be the judge.The only redeeming quality here is the friendly staff but we won't be back again. We left disappointed.

What a lovely time we had here so glad we visited. Excellent food and really friendly staff. Thank you so much

Youve gotta try it at least once to make ya own decision. Over rated and overpriced. Don't think we will try again. Staff were great.

Really nice setting outside has heated lamps. Price I payed for 2 people £95 plus tip.The food is good I'd say small portions for the pricing. We had the £20.99 brisket didn't think they was £15 worth of meat I found it to be fatty but I preferred it in the mac and cheese found it to be more flavourful also had the big pig burger and it was to a standard size, the pulled pork nachos I would recommend definitely preferred the pulled pork over the brisket and I don't really eat pork often. The staff was very friendly and accommodated to us well. Loved the fact they had blankets outside but did find bird poo on the one I was using.

You can book outdoor huts so you can take your dog . Service and food very good

Really good night, lovely meals, will definitely come here again

Our first ever visit to Hickory and we are impressed. The staff were first class and very helpful. Food very tasty and even my wife who is very fussy enjoyed it. We will certainly be back. Just one suggestion, the table we had was in quite a dark section and as older people we found it a bit dark to read the menu sheets, and I prefer to add and choose my own tip as opposed to a fixed service charge. I left it as it was as our server was excellent and so helpful but I do think that would deter a few older people.

Lovely,helpful waitress Amber, first time visiting so we chose a few different things to try,all good ,we will revisit.

Delicious food, knowledgeable staff, very friendly, bourbons mmmmmmm

Great place, staff friendly, everyone having a good time, food was amazing! Also got a bag of popcorn to keep me going until the food landed 😁

My wife and I celebrated our 3rd wedding anniversary here. This was the first time for us to go to Hickory's. Wow! We absolutely loved it! The staff are all welcoming. They're all so friendly. They will do absolutely anything and everything they can to make sure your visit is that little bit better. We were excited to try something new, and the staff made our visit so much better by adding little touches during our meal. They had a little board welcoming us to our table, with Happy Anniversary written on. We had more little touches added throughout our visit. The food is amazing there, we absolutely enjoyed everything we had here. The only thing we didn't try sadly was from the desert menu! Next time we visit, we will make sure we leave room for pudding. Thank you again for making our day so much better! We will never forget what you did for us!

All the team here are fantastic really attentive

Even though this is a chain, it has a lot of personality and fantastic food. Easily the best BBQ food in the area, so much to choose from but you can't make any bad decisions as it's all good!

Food fabulous food ,, service a bit sketchy