Hickory's Smokehouse Burton Green in Warwick

Lovely food. I had the veggie burger and was very nice. Grape soda was delicious. It was very busy (for a sunday). Staff were lovely. The only reason for 4 stars is because we waited a very long time to receive our drinks we ordered, to the point that we were ready to leave almost when they arrived so perhaps needed more staff. The little cinema also stopped showing movies and was really messy but I'm sure kids don't really mind the mess but alot sat in there waiting for a film to come on and almost 2 hours later still nothing so was a shame for them. Didn't impact my kids as they're too young.

Mediocre food. Lackluster service. Food came out lukewarm but service is so slow and we were in a big group so it just wasn't worth complaining about. I ordered the Go Big or Go Home burger which looked a lot bigger on the photo than in real life. I thought that's usually the case but it was missing a whole patty! Didn't realise until the end though. It's a shame, nowhere else really does food like it, but I think they know that and they can afford to hire staff with no service experience or training. The prices are just too high for the standard of service and food. I've been several times and it has always been the same - Lukewarm food. Average service at best and overpriced.

came here for my sister 25th birthday. really great service and i enjoyed my free popcorn i had a gorgeous stake and loved the vanilla milkshake really great. They have a great gluten free selection. They did a great job with my dad as he is celiac.

A vibrant smokehouse that offers tasty food and great value for money. I visited on a Wednesday and went for the “Steak and Shake” offer, which included an 8-ounce rump steak, peppercorn sauce, chips, and a milkshake for £12.99. The steak was pink, just as I requested, the sauce rich and sumptuous, and the chips perfectly fried. I also indulged in a side of pork and jalapeño sausage — delicious! The servers were really friendly and attentive. All in all, a great dining experience. I will definitely visit again!

Over all service was good waiter very polite. Milkshakes are very expensive and tbh didn’t taste that great for the price. Everything else was lovely though. What really annoyed me and will stop me from returning is, at the end of the meal the receipt came and it was £201! I mean that’s. Bit ridiculous 3 children’s milkshakes alone was over £16. I had an adults one which was £9 I think and my partner had 3 beers god knows how much that was. Anyway I’m looking over the receipt I noticed our meal actually came to £184, and they put a £14.03 tip on. WTF. It says on the bottom to ask to take it off there will be no judgement. Well me I would’ve told them to take it off because it’s my choice if I want to tip £2, £5 or not at all. But my partner who has very bad anxiety didn’t want to say anything and felt so embarrassed. Places like this make me sick. Don’t ever assume someone wants to tip. If they want to they will give you a tip at the end. In my opinion. Anyway as said before I won’t be returning because I think it’s rude for places that makes so much money to then do that to your bill and some people that may not even realise they’ve done this and paid!

They force tips on you without asking and make you take off the tip (what If you had social anxiety)

Such a warm welcome when you walk through the door. Lovely clean restaurant with a great atmosphere and amazing food. Staff were attentive and really nice. Good sized car park too. All round great experience and would definitely return!

Chips came out cold. Brioche bun, stale. Staff slow to act. I have been coming here since it first opened unfortunately I don't think I will be returning again totally ruined a very important occasion for me and my family.

First time visit with family. Loved it!!

Great food fantastic service and lovely atmosphere!

Leah T was amazing. Came for my birthday and made me feel very special. Thank you

Absolutely gorgeous food! We ordered the sharing platter and was not disappointed in the slightest! My friend cannot usually eat meat on the moan.. luckily that weren't an issue because the meat simply slid straight off! Truly impressed and despite the amount came very quickly! Our reservation was for 11 and we were done by 12! Highly recommend the bacon bites appetiser too!!

Great service from the team, great food for our team Xmas outing

Fantastic food and amazing service. Lovely Country atmosphere and great attention to detail. Food serving was very generous and delicious

Fabulous meal, lovely atmosphere. Our waiter (Fin) was one of the best we've had anywhere for a long time. The perfect amount of attentiveness, friendly and very helpful.

Fabulous meats on the Platter. Vegetable sides were a bit of a let down though. Great atmosphere and service was good too. Definitely one for the carnivores.

all american style... the menu, the taste, the portion.... ans the automatic tip included in the printed bill 🤣🤣🤣 we didnt challenge coz it was good food anyway but yea... very american

Came here on Saturday with some friends before going to the Warwick art centre to see a show. I have to say the whole experience was faultless from start to finish. The restaurant was decorated beautifully, the host was happy and chatty and gave us a great table by a window, as requested. Our server Casper was quick, efficient and friendly. Our food and drinks very served quickly and have to say all our food was delicious. We never felt rushed and the restaurant was really busy but the service was amazing. A special thanks to Phil who kept us all entertained the whole time. We even got to meet Santa and his Elves. Would highly recommend and will be back soon

I found this place expensive for food but it was my first time.

Superb staff and ambiance. the two elves and santa reall engaged with the kid. Superb for young families. i only had the smoked bacon starter but it was really superb food

Came here on Saturday with some friends before going to the Warwick art centre to see a show. I have to say the whole experience was faultless from start to finish. The restaurant was decorated beautifully, the host was happy and chatty and gave us a great table by a window, as requested. Our server Casper was quick, efficient and friendly. Our food and drinks very served quickly and have to say all our food was delicious. We never felt rushed and the restaurant was really busy but the service was amazing. A special thanks to Phil who kept us all entertained the whole time. We even got to meet Santa and his Elves. Would highly recommend and will be back soon

Absolutely loved this place came london to visit

This restaurant truly blew us away with the quality of food and service. We went to a show down the road at the Warwick arts centre and were recommended to try this place. Probably the highlight of the evening and will be going back again for sure. Brisket is a must try, they even give you masters to try if you haven't tried it before.

The food was delicious and the staff was super friendly!

Incredible service from the team at Burton Green. This review is based on two fantastic experiences at the Burton Green restaurant. My wife and I took my youngest daughter, who has fought a life threatening illness this year, out for lunch. This was her first time eating out in months and the staff were amazing. Not only did they present my daught with a gift box and £50 voucher but they also covered the bill for lunch. When we returned two nights later the staff remembered us and were equally amazing. Even though Castle Bromwich is closer to home, I'll only be using Burton Green from here on in. Superb.

Beef short rib was delicious, yum! And the sharing platter is well worth the money and has literally everything on it.

Terribly good! Food is great and staff is purely AMAZING!

What a great place. First visit, but definitely not the last. The decor and atmosphere are bang on theme. The brunch was very nice - looking forward to having dinner there.

Food was awesome. It's not often I visit a restaurant and would eat literally anything on the menu but that was the case on this occasion - the menu was huge, too. Ended up having the platter because I had no idea what to choose. My only gripe was the time we waited for the food but understandable as it was a packed Saturday evening. Drinks were good. Had rum and coke to start and happened to ask the barman about a particular rum that you don't see very often (bayou spiced) and he poured me a little to try before buying which was a nice touch. Also had a long island iced tea which can be hit and miss from place to place, but this one was really nice. My wife had a couple of cocktails (can't remember the names) but they were also very nice, too. Will deffo be back.

This is a great place if you like the American Grill experience. The brisket steak is beautifully cooked and sliced to be visually appealing, too, and melts in the mouth. Staff were excellent from the greeting ar the door to saying goodbye at the end. A nice little touch was we were celebrating and the staff bought out a little cake to say congratulations.

First time going to Hickory smokehouse, the food drinks and service were excellent 👍

1st time at this new location, great to have a Hickory's closer to home. Usual great food, service and atmosphere. Plenty of booths available. Make sure you book though. Extra kudos for this visit, we arrived a little early with plan to have a drink at the bar, however staff said they had a table ready if we wanted to be seated so took the offer and we had a really nice booth. One final plus for me, temperature in the restaurant was really warm and pleasant (I hate being cold). Great job Hickory's! Definitely will be going back 👍👍

It was my 1st time going to the Hickory's. I whent with my friends. I had the smokehouse platter for 2 after I had the chocolate fug cake. The food was really nice and amazing the drinks was as well. The staff was very friendly,kind and helpful. I would definitely recommended Hickory's

Lovely place, great food. Staff are lovely and accommodating.

The service and food was great. It's very popular with families so don't go if you want a quiet meal. Children were running around screaming.

Lovely place great food friendly staff have been here many times and never been let down thanks for a great time and again fantastic food and service for our anniversary WELL DONE

Very friendly staff, we initially waited about 16 minutes before anyone came to take our drinks order and by then we were ready to order food. The food arrived quickly, it was tasty just a bit cold. The fries were good, just very salty, and on the much cooler side of warm. I ordered the Go Big or Go Home burger and the top burger bun was ice cold (as if it had just come out of the fridge) it's a lot smaller than it appears on the menu but enjoyable nonetheless. Had the pecan pie for dessert, very tasty but again it was slightly warm and not hot as described. The staff were all attentive and friendly, but kept changing. One person took our order, another brought the food, another asked if we wanted more drinks, another asked if we wanted dessert, another took the dessert dishes away. But all were cheery and friendly and the place was surprisingly busy, especially for early evening on a Thursday. Would have been a 5 Star had the food not been cool/cold.

It's OK. lots of meat. Sharing platter more suitable for 3 (advertised as for 2)

Really impressed by the food, almost too much to choose from. Portion sizes are big!

Food is OK the atmosphere is good and I like the little cinema for the kids when they get bored waiting for dinner.

Always look after you when you visit, team are always friendly

Best barbecue in the county. Can thoroughly recommend.

Great pub great atmosphere Just found the food a bit bland for a smoke house the beef dripping gravy tasting like runny oxo. On a plus corn dogs ok

Great American Vibe, loved my meal - first time trying Brisket. Great family restaurant- has a children's cinema and games outside. Nice bar for a drink after meal. Definitely recommend

What an amazing evening. The food was very good but it was the service that made it. The manager was a joy and he was extremely helpful. I would highly recommend it.

I am very disappointed as we have been waiting for over half an hour just to get our bill, which is actually ridiculous, I have constantly had to ask someone to come over so that we could order our main food, desserts and drinks. I think it’s quite annoying because why am I having to nag for simple customer service. Sort your staff out. But on the bright side the Indian lady who originally served us was amazing and is a credit to your company but I think she must of finished her shift after she sat us.

We’d been to one up north and liked it and was in the area when we decided to pop in for lunch. The service was good and the food was nice. I had the chicken burger double stack and the wife had the sea bass. We both enjoyed our meals although I was gutted that we’d arrived too early from the point of opening to be able to enjoy a chicken gumbo, which I experienced in the Hickory’s up north. However, i think they had a late delivery in and also that the gumbo takes time to cook, which I completely understand. We both had the Pecan Pie for dessert which to be honest, didn’t really do it for me although the missus enjoyed it. I found it a bit tasteless and wished there had been a good amount of maple sauce actually poured on top rather than some pretty patterns thinly drawn around the plate. Next time I’ll have the churros! We enjoyed our meal and the servers were polite and friendly and I’m looking forwards to going back again soon.

Wow wow just wow! Amazing food and Sean was a great waiter. Thank you for a pleasant meal. We shall be back soon!

I have to say the service and food was excellent the staff couldn’t help enough and we was sat opposite the chefs cooking what a system they all had a role, and the food was outstanding

Had the brisket sub, very nice, very filling.

Amazing food, great atmosphere and great staff. We had a great night out.

Great fun place to dine with the family. Personally I would prefer bigger portions but I'm a greedy monster, who likes to eat big. Overall fantastic place to eat.

We come here quite frequently for special occasions and otherwise for the excellent food. Portions are decent size. My kids fave place for the complimentary popcorn and movie. It does get extremely busy on weekends which is testament to the amazing food. Service is good but we weren't given cutlery for main dinner or dessert so were kept waiting for a while whilst food went cold. Otherwise its a great place with lovely atmosphere. Nice for families and date night.

Had a great meal and drinks everything was perfect, and tasted amazing, didn’t have to wait long for anything, we had the best server ( can’t remember his name ) but after mentioning it was our anniversary went above and beyond and made us feel so special. I hope he’s appreciated for his hard work ❤️

Love this place. Dependably delicious...if you like perfectly seasoned melt-in-the-mouth meat and lots of it! The Smokehouse Platter has a bit of everything meat-wise, including crispy fries, corn bread, coleslaw and spicy red onion. Just don't depend on the beans being beans because they're more brisket than anything else! Service is quick and efficient, music and decor fit the theme nicely, food and drink options are epic. Definitely worth a visit.

This will be short and sweet, best BBQ I've had at a chain restaurant. The Brisket and short beef rib were particularly amazing. A note on the price, this is not a cheap a place to eat, but the quality justifies the price for me and gratuity is added automatically so just be aware before you go.

Was treated to a surprise birthday meal here and what an absolute treat it was, love this place, the staff were great and the food and drink was really nice. Will be returning especially for special occasions. Particularly enjoyed the churros and the massive platter. The grape soda is to die for.

Coffee and food cold waited for ages for drinks and food not impressed update asked to email the manager which i did got a reply saying she would phone the next day to discuss this further guess what no phone call

Food was amazing. Never had any issues and I have been several times. Service always good.

Excellent food, great BBQ themed menu. The 'bird and beast' burger is one of the best burgers I've ever had! Highly recommended.

Absolutely banging, we had the sharing platter was more than enough for 2 people. The only thing I didn't like was that they added a tip on the bill but asked to be taken off no problem. Would go again

The best food ever! Amazing atmosphere and friendly staff. We are so happy to discover this place and now become regular customers.

A bit disappointing to be honest. The service wasn't quite up to scratch. Been there 3 times now for birthday celebrations. On each occasion, I booked through their website in advance and have had to sit outside despite there being tables inside empty. When questioned, the hostess couldn't give a straight answer on why we couldn't sit inside. Everything was delayed as a result thereof. Then, they automatically add on a tip, regardless of the service, so check your bill before deciding on whether their service is worth a one.

Smoked food is best food. Our first time eating here (any Hickory’s for that matter) and we really enjoyed it! They took not of my message and the staff were ready for the birthday meal which was really nice. All the staff are lovely, forgot our servers name but she was amazing running around everywhere! 10/10 would recommend. Amazing food and amazing atmosphere!

Amazing staff always go the extra mile thank you

Even though this is a bit outside the city, it’s totally worth the drive. Honestly the best smoked meat I’ve had till now. The sharing platter for two, was more than plenty and honestly could be a platter for three. Loved their signature beer as well. The staff were nice and friendly.

The staff were very friendly attentive and knowledgeable about the menu. We ordered the steak and the beef rib with a side of brisket mac n cheese. When it arrived the mac n cheese was hot and so were the chips but the meat was cold. Sadly this is the second time this has happened to us at hickorys. Is it just us that enjoys hot food? When it was brought back after sending it back, it was hot and we thoroughly enjoyed it. The staff gave us a small discount which we were grateful for bur my advice is if you have any meat dishes ask them to make sure its served hot.

Food was great!! Service was ok...neither brilliant or terrible and purely a personal opinion regarding the atmosphere...decor and lighting not to our taste, but did notice that they were closing for a refurb shortly.

Food to die for! Great place for a catch-up with family and friends.

very noisy but staff are amazing

This restaurant is brilliant for food, the service is brilliant, quality is top notch and it is a meat lover's dream. I have been a few times now and it has always been consistent quality and service.

Another great experience at Hickorys. We ordered the platter to share, and it was enough for 4 people. Highly recommend the brisket, baby back pork ribs, corn bread and mac n cheese

I have been on several occasions and not really had an issue. However today I have left with an injury and the service was so delayed due to a computer error with no attempt from the staff to rectify any of the issues. We ordered our food not long after arriving at 12pm on Saturday (14th September). We were waiting for around 40 minutes (in a not busy restaurant) before the manager came over and advised there was a PC error and the food had not gone through to the kitchen. It was out within 15 mins after this but my brunch choice was very lacklustre. Nothing was offered by the manager to compensate for the original delay. I then went to the toilet while we were waiting again for someone to attend to our table (all others around were being well attended to so we felt very left out). I then got a cut to my leg from the toilet seat being split and catching me. I immediately told a member of staff who didn’t really seem too fussed and again, nothing was done to rectify this. They seem great for the bare minimum but don’t seem to care other than that. While this isn’t a major injury like a break, I would still expect it to be reported and documented and some form of apology to be issued from the Manager regarding this.. not a good experience, especially as we were there for a birthday meal. We didn’t make a fuss of it and I do feel if we had, the service would have been so much better

Pleased to report a vast improvement on the last time I was there about a year ago.

The meat here was unreal, thoroughly enjoyed it, only downside was the slaw thing they send woth all the mains, tasted vile none of us liked it. This needs to be changed for something else, perhaps a corn on the cob or simple salad?

They have some good mid week deals now. The staff are fantastic here.

A very good barbecue place, good news for meat eaters. We order their set menu for two every time, and the beef brisket is very delicious. My friends and I go there every time after playing sports in Warwick and leave very satisfied every time. The beer is also very good.

My husband's 40th birthday lunch treat, so good, brisket and Jacob's ladder melt in the mouth, drinks amazing 👏 😋

I ordered texas style Brisket and louisiana tator tots. Both of the items were delicious. Highly recommend if you want to try South America style cuisine.

Updated review following return to this hickory's after providing feedback to management and received much improved food and service. Everything we ordered was fresh, hot and tasty. Recommended

Friendly, helpful staff. We hadn't booked but they found us a table outside. Food delicious ! Really enjoyed it! Definitely would go back when in the área.

First time at Hickory’s for a birthday celebration. 7 adults - 2 young children. Relaxed friendly atmosphere, good selection of food and drink - including special non- alcohol drinks. Will return.

We lived in Texas for six years so we’re skeptical coming in about the authenticity of the food and ambience. But…. It was perfect. We could have been back in Houston (apart from the football -‘soccer’ - on the telly!) Thank you. We’ll be back.

Normally we have such a good experience, but this one was seriously lacking. Booked the meal for my partners birthday meal so wanted to experience the atmosphere but again we were stuck in the conservatory corridor where there is no atmosphere. Also right by the door of which kept being left open by other guests and staff alike and I had to get up a few times to close it as all I could smell was people smoking outside which affected the experience. The server was extremely lacking in service standards and attention. Was left for long periods when we wanted to order more drinks and not once did a table check on how we were finding things hence why it was a two. Also I think he realised how poor it was as he didn't give us the device for service review and just put the bill receipt on the table. With the food, my partners food looked and from what he said tasted really good and that's why it's a three rather than less. Mine however was not good at all but couldn't say anything as the server was never there. I have the main version on the chicken in a basket, this was really overcooked as the chicken was small, very very dark in colour and extremely dry. However as I know you do the birthday desert plates as we have been before but even though I put it as a birthday meal nothing seemed special about it and this was not offered at all. After spending £95 for two people on this visit I'd really question coming back to this one, recently been to the new one opened in Gloucester and this was superior in every way and 5*s all round. This one however not so much. As stated would seriously question coming back to the Burton Green restaurant :(

Delicious food, cocktails and wonderful service from the enthusiastic team. Tasty hot sauce too! If you don't know what to order the sharing platter won't see you wrong. Personally I can't visit Hickorys without indulging in some frickles (deep fried pickles). Don't overlook the bar menu and talented bartenders- from the ultimate Bloody Mary if you have a hangover to an excellent Mannattan or non alcoholic grape soda you won't be disappointed. Hickorys 🥰 you have my heart!

The cinema for the kids was a relief

Everything was excellent, great time had been had by all. Disney film for young ones in cinema room.

Nice food and great atmosphere!! I tried the brisket 2 times and it was an absolute win both times! But the rib was at a dissatisfying side (for me) since there were no proper seasoning or special taste! but I would visit there again for the brisket, burger and much more!

Nice food tbf. Could of done with more meat on the ribs lol

Had dinner here today, our server Sean and the Manager Kynan were both incredible. Fantastic people skills and nothing was too much trouble for anyone. Lovely clean restaurant, great for kids and families. Very busy every time I’ve been in which says a lot! Food was fast delicious and piping hot 10/10

Been here a couple of times. The first visit was ok, the second visit was much better! Friendly, attentive service. Would definitely recommend.

Lovely food at hickorys I always have the platter for one which has a mixture of all of the different meats they have to offer and I have to say it hits the spot everytime especially the corn bread which I had never tried before going to hickorys so it is a lovely little touch on a dish that is already packed full of flavour

A little pricey but good food and great service

Service was good but I was about dissapointed with the food as I found the burger very dry - burgers at this price especially should be juicy and not dried up / Mac and cheese was okay don’t really have anything bad to say about it but the burger was just so disappointing I felt like I could’ve had a juicer burger from McDonald’s it was just so dry and hard to eat, I don’t think il come back )-: massively overrated

Can get busy, but food is worth it

I came here with some of the guys from work as a works night out. I was a little late and they hadn’t ordered and a waiter came over with a pint of Amstel saying someone had over ordered and it was good free, which I thought was nice. Food was ok and I had been drinking the Hickory Pale Ale. I went up to get another pint and got chatting to the barman about craft beers etc and when I asked him how much I owed he said because of the nice I could have it on the house, which again was nice. I was speaking with one of my colleagues about dessert and we wondered how they did the toasted marshmallows, which was on the menu and too our surprise it came with a small fire pit which was interesting. We did have a nice meal but other things stood out for our night out to make it memorable.

Forgot to log my excellent meal here a little while ago - you can’t go wrong with the frickles and mac n’ cheese, other than struggling to fit everything in your belly! I would say though it’d be nice to see one or two more fish and vegetarian options as the pescatarian in my family gets a bit bored of sea bass, but otherwise I can’t fault this place.

Birthday treat for daughter. I believe we all over indulged from the menu. A mix of drinks for the starter.I had the steak which was the best I have ever had. Burgers and fries. Wow. Tried a JD mix. The Cookie sandwich is coming. Have heard only good thing about about here.Thanks to the staff for our enjoyable time.

I’ve come here a few times now and have always had a good experience and the food has always been great, would definitely recommend :)

Not sure what has happened here in the last few months since our last visit but it’s definitely gone downhill, I had the hotdog and it was that tough I had to use a knife and fork to cut through the meat, frickles were thin and small not like usual, only drink they had available that was diet/zero was coke which 1 I’m not over keen on and 2 the only drink other than water being diabetic I could have. I had to clean the ketchup bottle before I could use it as it was covered in sauce. They need to do better as this isn’t what we have had before at this branch.