Hettie's in South Hams

Total lack of customer service. Walked in to order takeaway coffee and absolutely no acknowledgment of presence. She continued preparing orders without even acknowledging me or saying ‘I’ll be a moment’ which is not taxing to do. After 5 minutes of being completely ignored I left and got my coffee elsewhere. At least acknowledge customers when they’re waiting!

Not a fan of the service I found the lady be very flippant in her responses, coffee isn’t made correctly either lack of knowledge or undue care, pricing isn’t fair to the customer (same amount of coffee in regular and large you pay 30p for more water if you bring your own cup) won’t be returning, hope they manage to get it right

The cakes and food are good. The taste of coffee is good but I've been in a few times now and the cappuccino they make are not correct. I am a trained barista hence the comment. The foamed milk at the top is not right. With a correct cappuccino you should be able to rest a tea spoon on top of the foam and it would not drop straight in. The cappuccino here is more like a latte with chocolate on top. I feel like I'm being harsh as everything else is great. Just a little barista training then it would be 5 star.

If you go for a full English breakfast, make sure you get there before 1145! The price goes up by £3. Imagine my disappointment when I got there at 11:46 and had to pay an extra £6 for two breakfasts! 😡😡 Breakfast was okay but nothing special. in addition although pretty expensive, does did not come on a full size dinner plate despite mine being the more expensive lunchtime menu version! On the plus side, the venue is attractive and has lovely views of the river!!

A friend invited me to this cafe. Initially, I walked right past it. It doesn't stand out at all along with many other shops in Ivybridge. It's not huge, but enough tables. The cappuccino was divine and the service was good too.

Absolutely appalled by the so called Bacon rolls and cold coffee which they had to remake the coffee ,,got told I should have asked for hot coffee as they only do warm coffee. 2 tiny strips of streaky bacon in a roll which was toasted ,cost of this was £ 17.70 (2 coffee's and bacon roll. Will not return too pricy for what you get.

Limited choice for a decent cup of coffee in Ivybridge, but Hetties is by far the best. Can get busy.

A small coffee shop with about 7 tables. Lovely coffee and delicious cakes.

We were very nicely served - which had not been the case on a couple of previous occasions. This waitress was hard-working, personable and obliging. The drinks (three coffees and a tea between two of us on a meet-up to catch up with each other) were good; water brought automatically - good. We'd like to see more 'ethical' and non-dairy milk supported by removing surcharges on non-dairy milk or at least on one variety. Finding anywhere open for coffee on a Saturday afternoon in Ivybridge was challenging(!), so we were grateful to have Hettie's.

Really nice. Bit on the pricey side.

This is a lovely small cafe with a pleasant atmosphere. It serves sandwiches, paninis and toasties plus an assortment of drinks including smoothies. The staff are helpful and if there is a problem they always sort it out without question.

Amazing subs! It’s a nice change from just having sandwiches all the time.

Nice cafe, great ambiance, food reasonably priced.

Great coffee and cakes. Friendly relaxed atmosphere. Highly recommended!

Had a really enjoyable sourdough toastie... Side salad was generous, good quality and nice dressing on the side. Served quickly, great service and a nice place to sit and enjoy a cuppa/bite to eat. Will definitely return

We visited Hettie's yesterday after reading a review here and were very disappointed, the staff were rude and the very expensive hot chocolate, people raved about, was lukewarm, we will not be visiting again !

First visit and will definately return. Probably one of the best tasting creamy lattes we've had!(Ordered 2 large lattes and a large caramel latte). Beats all the high street stores for flavour and a also great service, friendly helpful staff. Thanks.

Really good coffee and tea cakes. Worth a pit stop! Coffee is a really nice blend. Price was very reasonable. Service was good

Just had the best Brie, Bacon and Cranberry Toastie here, it was listed as a panini but I asked if I could swap out for the brown sourdough bread, they were more than happy to do so. It was so good i'm writing this review just after finishing it. Very lovely service. :-)

Lovely coffee, very friendly staff, however probably not enough of them service was very slow.

Not good service music too loud. Food was okay

Great coffee and friendly service with a smile

Great atmosphere, lovely coffee and snack, nice that dogs are welcome too

Nice coffee, gorgeous toastie and good Panini..... highly recommend this place - we went in last thing on a Saturday and the lady was still happy to do food. Nice atmosphere and very clean. Highly recommend.

Lovely little cafe, warm and cosy and lovely food. Wish we lived nearer as visiting from Coventry

Lovely friendly staff good cafe.

Great service. Friendly and helpful staff. Lovely attention to detail. Food was tasty with lots to choose from and highly recommend a latte or hot chocolate!

Most enjoyable coffee and croissant. Friendly service. Food brought out for other customers looked good and tempting. Do pop in if you are in Ivybridge you won't be disappointed.

Delicious coffee and great toasties too. Absolutely loved the cheddar in them!

Love this place, friendly staff, nice coffee, great food. If you want a nice coffee and cake come to Hetties. 🍰☕😊

All of the staff are both incredibly friendly, and very accomodating. The coffee and food is also brilliant, the best I've found in Ivybridge so far! Prices are really reasonable too, and they have vegan options for drinks, sweet treats, and meals. Hetties is a really nice independent coffee shop with a nice atmosphere, I'd highly recommend it to anyone looking for something to eat or drink in Ivybridge, especially those looking for somewhere dog friendly and/or with special dietary requirements.

Nice, strong coffee. Not very busy.

Great coffee and very friendly service. Well worth a visit

The best Flat White in Ivybridge! They kept going through lockdown with takeaways for which I am very grateful. Happy to visit Hetties solo or with the family. Great toasties too!

Great place to have a coffee. Tasty cakes and toasties and good coffee. They do takeaway too which is great especially when it gets busy and there isn't any tables to sit at.

Good experience, coffee good food good too

Very good coffee and friendly staff

The latte was absolutely amazing, really fantastic coffee, and I definitely recommend the brie, bacon and cranberry paninni !

Hetties (by my opinion....and I love my coffee) do the best coffee in Plymouth. Always friendly and has a lovely atmosphere.

Nice little place and tasty food.

Coffees expensive an mine was only like warm and the cup not completely full

A nice café with good coffee and helpful staff.

Went here a lot before Lockdown and missing it. Really nice food and coffee.

Lovely place. Amazing coffee and the customer service it's the best I could ever experience. Thank you for your hard work and for keeping a smile on our faces with everything you do.

We love this coffee shop. The lady currently working is doing a fantastic job. Great selection of food and cakes with great coffee . Keep up the great work.

Delicious coffee and toasties and lovely friendly service, thank you!

Nice little coffee shop! Good selection of drinks and snack type food. Will definitely go again soon.

Great coffee and lovely staff 😁

We love this coffee shop. Also so friendly. Delicious cakes and food including vegan options. Super impressive how they have adapted to covid. Rest assured they have a great set up safe friendly. Thank you

Well decorated interior, décor in very good order. Staff very polite and helpful, a wide selection of beverages, fair prices.

I would always give the coffee five stars but no matter which staff serve you they always make you feel like they are doing you a favour by serving you! It's the coffee that takes me back there......

Something about the magic combination of Devon Coffee Company coffee and Hettie's baristas makes for the best cup of coffee I have truly ever had. Add to that a modern coffee shop feel and all the outside seating they have worked out for Covid (a Hettie's coffee is the thing I missed most during lockdown) and you've got a great place to go for a coffee in Ivybridge.

Local coffee and great custard tarts

Stopped by quickly and had a yummy cake (choc muffin and apple shortbread) and tea. Would definitely recommend this place!

Lovely friendly cafe always welcoming

Best Latte I've had in months. Thank you!

April 2019:Does the best capachino ever! Highly recommended place! February 2020:Is still the best place to go grab coffee no doubt about it. It's a nice chilled atmosphere and all the staff are nice,chilled and good at time management. Food came quick and was really nice. Still the best coffee place in my opinion.

One of the few coffee places in the town open at 4pm. Had a coffee and a vegan brownie - yum! The coffee was excellent - would definitely visit again.

Lovely dog friendly welcoming coffee shop, doing tasty light snacks. 👍👍👍👍

Lovely coffee. Cakes looked good though I didn’t try them. Nice atmosphere, quick service, and clean loo!

Lovely place for a coffee, great service ☕☕☕☕☕☕

Lovely little cafe in the middle of the town centre. Not a large seating area but I found that better. As it feels more personal. Staff were lovely and very pleasant. I had a lovely coffee with a toasted cheese and ham sammich with crisps and salad. It was very nice and tasty. All in all a lovely place to go to relax. Well reccomend .

Stopped off in Ivybridge for a coffee - lovely pleasant service, with a smile, and great coffee and a cake !

Dog friendly and great staff. Coffee was above average for Ivybridge.

Quaint teashop on the main street

Probably the best coffee in Ivybridge, friendly staff, great sandwiches, and very very tasty coffee too

Friendly service, excellent pot of tea and tea cake.

Very nice staff,latte and cake spot on 👍

Great little place. Nice coffee. Good food. If I could just get the staff to acknowledge me (or at least make eye contact) when I arrive I will give it 5 stars. Still, it is good.

Best coffee in town by a country mile. Food is pretty good as are the cakes, however, the coffee is the star!

Great place, had a delicious cup of teapigs tea and a really good, properly gooie chocolate brownie. Staff were pleasant, nice books to read and watch the world go by. Would recommend

Nice little place, well worth a visit.

Best coffee in town by a country mile

Bad service waited an hour for a panini no apology for laterness several other people complained as well, they didnt seem bothered never go there again.

Great coffee and hot chocolate 😉

Lovely coffee and lumberjack cake!

The staff are so lovely and welcoming and the food was brilliant

Good tea and coffee. Delicious cheese and tomato sourdough toastie, with good quality fresh salad and nice crisps on the side. Good value, nice atmosphere and clean (including the loos). Friendly and efficient service. Would recommend.

Lovely cup of coffee in a very nice cafe.

Great little coffee shop! Accommodating for dogs of all sizes and clearly a popular destination for locals! Ethically sourced drinks sold and local coffee (a very fruity blend not to our usual taste, but great if you don’t mind). Great service from the barista too.

We popped in on a cold day for coffees and were welcomed by the warmth.....of the heating....not the staff!! We weren’t served immediately even though there were two members of staff, so were actually made to feel a little uncomfortable just standing at the empty counter waiting! The coffees were actually very nice and served to the table. Perhaps we will return, just to see if we get better service, with perhaps even a little bit of friendliness and a smile!? Before I wrote this I read other reviews and see that this has been flagged up quite a few times in the last few years.....surprising in such a small family business!

Lovely local cafe, friendly and tasty food

Very nice little coffee shop. Would recommend it for sure

Had to wait a bit before being served as the employee was in the kitchen. There is a bell you can ring though. Good coffees and drinks and the food looked good. We were a bit disappointed that the toasted teacake was burnt so we sent it back and one half came back burned again. Not enough energy to send it back again as the drinks were cold by then. Handy place to eat and drink in Ivybridge. Will give it another go.

Called in for a sit down, relax and a coffee. Expecting a greeting from the owner/manager I was disappointed! She was preoccupied having a personal conversation with a friend/business associate and I was made to feel like a hindrance. I was expecting a better than costa/starbucks experience from a small, privately owned local business but this was inferior.. Very disappointing. I'm sure that most small businesses realise they need to offer great customer service if they are going to survive. This one needs to get its act together

Really friendly and helpful service, the best I've received in a long time and fantastic with my very grumpy 2 year old! Had a detox smoothie (seeing as it's January and it sounded tasty!) and it was lovely- would really recommend.

Great coffee & simple, tasty menu of light lunches. Also good selection of cakes topped of with friendly staff. What more could you ask for in a coffee shop😄

Attending with family and having several drinks, unfortunately not fast enough for the staff, asked leave even though waiting for more family members to arrive!!I meet my mum here but have never been asked to leave a place that was not full before in my life. I will not return as the service in this particular occasion was appalling.

Lovely little coffee shop. Very clean. Friendly staff. Good choice of food and lovely coffee. Well worth a visit.

Best coffee in Ivybridge albeit one has to wait for a seat

Lovely place for a coffee, one of the most relaxed places i have been in a while. All the staff are friendly and willing to pass the time of day with you.

Gorgeous little coffee shop, near car park. Much better than motorway services, great food and reasonable prices.

Best coffee and Honeycomb Tiffin xx

Lovely service and very friendly staff

Pop in a couple of times a week with my little terrier. We both love it. Friendly staff and prices are great. Especially for an independent.

A very popular meeting point for friends to meet up and catch up in a relaxed setting. Friendly staff and great coffee. Well worth dropping by.

Great coffee. But extremely small shop, lots of musical chairs as people try to get to a table or leave a table.

Dogs up at the meal table, unacceptable

We come to Hetties for breakfast after our sons swimming lesson. It's lovely. Food and service are great. Not a huge menu but what they do, they do well.

Always calm and relaxing, with great coffee and cake too!!