Heavenly Desserts Stratford in Newham

Food and service was really fast and good. The place is very clean and enjoyable to be in. Shortish was really prompt to take our order.

As soon as we were shown to our threadbare booth with holes in the seats I should have known better. Overpriced tasteless desserts. Worst tiramisu I’ve ever had. Never to return. Definitely wouldn’t recommend.

I was told I would not be charged for a burnt dessert, then I was! Not worth the hassle or the dessert! Ordered the caramel monkey bread to eat in which was delivered burnt. When I complained to Divya I was initially told it was not burnt although it clearly was, then I was told it would take 15mins to make a fresh one and it was about 15mins from closing time, she agreed she would take it off of the bill and I could eat what I could which I did. She then added it to the bill with a £0.51 discount. I disputed this and spoke to manager Israr who also had poor customer service. He practically said I was lying and refused to remove from bill

Passed here by chance but inspire of being half empty the assistant wouldn't give us a table bar squashing us in with the few people there. This shoe horning into one part of a venue doesn't impress me. No attempt at giving the customer what they want.

Absolutely phenomenal dessert! You won’t be disappointed l. Excellent dessert! You’d stand up and give them a round of applause

Ordered Tiramisu Torte, I'll Have What She's Having Crepes and two cups of coffee. The coffee was tasteless. Desserts looked nice but Tiramisu Torte did not have any flavor. Just heavy sweetness. Crepes were OK. Would not go back.

Amazing, yummy food, very popular, but nice atmosphere, the food was very quick to come out and delicious to! Definitely worth a visit if your going to Stratford at some point!

The most unreal brownie I've ever tasted!! Excellent service. Friendly staff... Highly recommend it!!!

Have been to premises four times, service has always been rather slow, but last night, we were shown to a table for two, and waited and waited and waited. Eventually we walked out. Desserts are very tasty but expensive. Doubt I will go again.

Are you a fan of waffle? I am definitely a fan!🥰 When I first tried waffles in this dessert restaurant, it becomes one of my favorite places to go.😉 📍 Heavenly Dessert 1️⃣ TIRAMISU CROFFLE It’s a mix of croissant and waffle. With the cappuccino sauce and milk chocolate flakes on top. A scoop of stracciatella gelato. 5/5 2️⃣PISTACHIO CRUNCH AMERICAN WAFFLE With Sicilian pistachio sauce, crushed pistachio and honey. 4/5 3️⃣FRESH LEAF MINT TEA A classic breakfast tea with some fresh mint. 4/5 4️⃣JASMINE GREEN TEA A well-balanced mix of jasmine flowers and Chinese green tea. 3/5

First time I visited Heavenly Deserts in Westfields Shopping Centre Stratford. Can I just say everything was delicious and divine including deserts and drinks . Will definitely return to try the rest of the menu !

Went in for a quick bite for desserts. When we arrived we told them that we had read bad things about the service,they seemed surprised! We had the tapas option, where you could choose a few different desserts. However if you choose the mini doughnuts you have to buy the dip separately (which seemed silly). The desserts were okay, didn't really like the walnut part of cookie dough (but personal opinion), the tart was the nicest. I also had a passion fruit martini, it was nice, but pretty sweet! So, next time I would choose a more mellow drink, as the desserts were very sweet! We were served very well throughout our time there and were even given a couple of free warm cookies as we left, which was a nice surprise! I was expecting the interior and decor to be fancier though, like the Southampton branch.

I visited the establishment yesterday with 2 of my friends. We ordered our desserts and mentioned that we will order 2 hot chocolates later on, the server was Srivani/Shrivani. After finishing the desserts we caught her attention and said we would like the hot chocolates and a tap water. Shrivani served one hot chocolate and after waiting for over 10 minutes for the second hot chocolate and a glass of water, I caught the attention of a waiter. I stated that we were still waiting in a hot chocolate and a glass of water. He relayed that information on to Srivani and she brought us 2 tap waters and a hot chocolate. The service was terrible, it was not busy as there were only 2 tables of customers, including ourselves. It was raining heavily, the establishment is out of the way so there were not many customers, although considering the service, I am not suprised as to why it was empty... The experience made my friend feel bad as she had her hot chocolate served a lot later than ours. Upon asking for the bill we refused to pay the service charge, Shrivani asked if there was any problem with the service and I told her, to which she said I am the one who served you so I know, you only asked for one. This was not true, she was rude and obnoxious. What a way to spend New Years Eve!

service was excellent and the best dessert I've had in forever. definitely recommend to anyone in the area.

hi i have been there last night with my friend. the staff is very accomodoating. it was my friend's birthday and they made very nice little special arrangements. staff was ver ypolite and nice. food was tasty.. highly recommended

Great service. Lots of options. Raghu was really helpful. Definitely recommend. Stay open late which is really nice :)

I went to heavenly desserts twice in the last week. The first time was on Sunday 11th September just to enquire about going there the next day. I was with my sister and we spoke to Patel who answered all of our questions in a friendly and professional manner. We decided to stay for a drink. My hot chocolate was delicious and my sister enjoyed her drinks. Patels service was wonderful. We came back the next day for my birthday on Monday 12th September. We were a party of 5 and this time we were served by Raghu who was also very friendly and professional. He also gave a wonderful service. They wrote happy birthday on my dessert which was so special. We all had a wonderful time there and plan to go there again in the near future. Thank you to Patel and Raghu.

We ordered desserts and some drinks, desserts were nice and good value for money. We're just disappointed with the drinks, as espresso milk shake and saffron Spanish iced coffee does not taste good at all. Would just like to call out Patel as he is very attentive with our needs. Service was also fast

Ordered from here several times, soo many options, portions are almost too big but that means breakfast in the morning.

Unbelievably expensive for what you get. The menu that is a book looks great but when you get the dessert it’s somewhat smaller than you expected . The prices are astronomical for what you get, Tea as an example is £2.70 and it’s not even...

We were visiting the area for the first time and were amazed by the abundance of eateries in the area, having had sub par meals at another establishment and having a child with us this looked an ideal place to get desert. It looked posh...

Menu boasted gluten free but didn’t actually have any gluten free available. We were warned before sitting down and I was told that they had the brownie left, so tried to order that - only to be told they didn’t actually have any after all....

Terrible customer service and waited for too long for some ice cream. The menu is way too big, so when they have semi full restaurant, they clearly can’t cope and keep up. The food is ok if you you don’t mind waiting and being ignored.

Visited last night after a gig at the stadium. I thought that the bill was a lot more than expected but with being tired I didn’t pay too much attention to it. This morning however I decided to go online and check the prices only...

When we were ordering the tablet broke down so midway they went to change the table. Then they give us a dirty spoon. We asked for tan water with ice, they say they can give the Tao water but not the ice for free. We...

I have an amazing time at the heavenly desserts at Stratford, the waffles tasted really heavenly and the milkshakes were also great. On top of that the service provided from Josh was top quality and he was really friendly!

Great customer service from Damien in Walthamstow branch! The sorbet was delicious. Will definitely come back !

0 stars, pathetic service and arrogant staff Manchester branch was a 10/10, this one ruins experience w the staff behavior. Never going back. The photo at top is manchester branch, the below ridiculous one is stratford. Somebody in higher mgmt needs to supervise. Seems like...

I was yesterday with my friend as someone advised us to go to Heavenly Desserts Stratford. We were disappointed. The customer service is poor; the hygiene also is lacking, the plate and glass are dirty. I asked the waiter to change my glass after she...

😋😋😋 jeez , spoilt for choice Lovely menu Great takes on original classics 🍨 🥧 🍦 Need more... Could quite easily become overweight

I come here regular as my son loves the ice cream. Not been for a month and was served 4 scoops of ice cream in 2 glass dishes. Always came in a bowl but was told they don’t have anything big enough and was surprised...

The venue is great, menu is great... however I cannot tell the same for the staff who are the least accommodating I've ever seen. I came here with a friend to get desert. There was a queue and no tables free inside. So we decided...

Looks like a classy place, girls dressed in a black uniform so walked up and a server casually pointed to the seat area and told us to go sit down and she will bring menus. I’m used to places that look like this having the...

Absolutely Fantastic. Got greeted and served by Saim and Abida and service was on point. And as for the desserts.... A M A Z I N G

Big choices to be made but if you are going to charge 12 percent service charge at least crack a smile and show some personality. Toilets were out of order too.

My husband and I went for some take away dessert had to wait almost 30 mins! The worse thing was the customer service no one approached us to take our order and no one could tell us when our order was coming. We asked couple...

The desserts are great, reminded me of the Haagen Daaz restaurant plus the selection is great. Coffee was served boiling hot. I don’t think they know how to prepare it properly as I burnt my tongue and today it is very sore. I will think...

Impossible to enjoy, due to the way they treat their staff. They fire people on the basis that staff ‘did not respect the company’s uniform policy’, but wont provide said uniform!

We all ordered desserts expecting them to be really tasty. Unfortunately they tasted like management treating their staff awfully which resulted in one young woman loosing her job. We spoke to staff and they said the boss keeps sacking workers over the slightest issue. He...

It takes quite a lot for me to write a negative review. So much so even after 2 very very bad experiences, I decided to come back and still try to forgive. Food : generally ok, nothing spectacular. Service : one of the worst I...

Went to Heavenly Deserts in Stratford. Was greeted and welcomed immediately by the manager in charge on the day who was very friendly. The store is very well presented, clean and social distancing has been adhered to. We ordered a selection of desserts all of...

Passed by and noticed this place and decided to check out menu. We opted for fudge cake and sticky toffee pudding, both absolutely delicious. Service was also excellent, staff so chilled and helpful. Clean and socially distance measures adhered to.

Delicious vegan and gluten free desserts. Would definately recommend! Gentleman on the phone and the manager were soo helpful and friendly, when I ordered on 17th Oct eve. They went the extra mile to give me exactly what I asked for. Thanks so much!

Customer service is point! So so so clean and hygienic. The presentation of the menu, the service, all of that is so fancy. The outside lights look so pretty and makes you feel cosy looking out from the inside. I am definitely coming back! The...

visited this place a few times now and everything is always delivered on point with good customer service. Prices are not bad for the desserts given definitely recommend to try it out

I had the best time with my friends and the desserts and drinks were absolutely delicious. Reshma who served me was very friendly and helpful. I definitely recommend! I received 25% off as I found out Heavenly Desserts Stratford offer 25% off from Monday to...

Really didn't know what to expect but I was very pleasantly surprised at the speed of service and the desserts were nothing short of delicious. Will come back here again for sure!