Heavenly desserts in Warwick

Having been excited to finally visit with my daughters and 4 granddaughters 28th September as a family treat we were extremely disappointed, the service was atrocious, no one came to take our order after being sat for 25 minutes and when asked them to take an order they still took so long to actually acknowledge us .. the 5 deserts eventually ordered took over and hour and each one came separately so we all had to eat them alone one by one … not at all the experience we expected, the deserts were ok but extremely rushed and thrown together, they continued to seat other people and take more orders, i understand that it was busy but surly if you are not coping with who you have seated already take no further bookings and offer a good service to those you have already taken orders for ! We will not return 😣

I had the pleasure of trying the new brunch menu at Heavenly Desserts, and it was truly divine! The dishes were beautifully presented, and each bite was a perfect blend of flavor and texture. A must-try for anyone looking to elevate their brunch game!🥰

My daughter insists we keep coming here because it’s pink so she likes it… but the service is sooooo bad every time! Rude, can’t be bothered, mega slow… And food is average and massively over priced.

Absolutely fantastic as always! Well worth ever penny. Such a fabulous selection of gelato,ice cream and the most amazing desserts

Really nice place. Highly recommended. The staff is really welcoming and the rates were affordable for me. Would enjoy going on a hot day.

Amazing and delitious desserts and milkshakes for chocolate lovers. Very beautiful place and decoration. A place to repeat.

Terrible in every sense. Popped in as a board outside saying cake and drink offer. Shown to a table by one girl and left for ages then I asked a second girl about the offer and just got ‘We don’t do it!’ twice without any explanation, on leaving I read the very tiny small print saying 9-5pm Mon-Fri and do not doing at 4pm Sat which is fine but just say that to me and don’t put the board out. Ordered two hot drinks, two waters, and a share platter. An absolute age later I had one takeaway cup practically thrown at me and muttered something I didn’t catch, turned out she was saying no clean cups. Another age later and a third girl comes over and says ‘here’s the takeaway drink you ordered’ and puts down a platter of slightly sorry looking desserts (assume say out of the fridge for a while). I said ‘Only we didn’t order takeaway because we’re sitting in, have you really not got any clean cups?’ and was met with ‘No!’ a shrug and off she went. We observed a lot of staff doing literally nothing, most tables vacant and not cleared, lad organising menus, customers walking in and straight out, heard other customers getting frustrated at 45min waits for cake for young children, and all whilst only a handful of table occupied. After a good while of watching in disbelief a fourth girl came over (tipped off by the third girl) asked if there was a problem with our takeaway drinks, I said ‘Yes. We didn’t order takeaway drinks we’re eating in. Have you really not got any clean cups?’ She said she was very sorry and seemed pretty annoyed. We then watched as she had stern words with the rest of the team, none of which did anything to help and just argued with her. She then disappeared out the back for quite a long time with us thinking she was washing cups and getting us fresh drinks. She then reemerged, did a few other things, then came over to say she it wasn’t acceptable, we replied ‘No it really isn’t. You don’t expected to be served takeaway cups somewhere supposedly nice when staying in and paying these prices’ she apologised and said it really wasn’t acceptable, to me saying ‘It’s not your fault and we appreciate you trying but I think we’ll just leave and try somewhere else’. This left a bit of a bitter taste as it was our first experience of a weekend away (first kid free in 20 years) in Warwick. Safe to say we won’t be trying any other venues either and I hope the fourth girl finds a new job with an infinity better employer and team very soon, as like us and other customers she clearly deserves better!

The customer service is awful (firstly they made us wait ages for a table when there were plenty free, they were rude and also I could hear them speaking in punjabi about customers - it is a language I am fluent in) My friend had a Sunday and the ice cream was literally melted (to the point it was the equivalent of the consistency of a melted milkshake). When we complained, they said they would remake it but did not and bought out some extra ice cream with the existing sundae. They were rude in their communications and again I could hear them speaking about how unhappy they were about the complaint stating ice cream is supposed to be runny.

I went to this beautiful place with my sister😇. This place is the real deal for anyone craving some sugar rush.The atmosphere is pretty chill🥳. Staff's friendly too, always up for a chat and giving recommendations🤩🥰🥰.

Lovely interior but unfortunately that is where it ended. Ordered the French toast pudding and expected slices of French toast with a berry conserve and ice cream. What came out was a cold, soggy bowl of watery custard and bits of disintegrating brioche. The vanilla ice cream on the side, however, was tasty. Really bad quality for the price, obviously just a cheap pre-made dessert. The waitress was friendly but had ear phones in while serving which was bad mannered. Will not be returning, please do not be fooled by the pretty aesthetics, there are many better small cafes in Leamington which really deserve your business.

This place does the best Desserts in leamington, and the staff are great and very helpful. It’s a great atmosphere in there, would really recommend this place, they have such a variety of desserts and drinks too!

Really disappointed with the front of house service. It’s a shame when you take your family out for a treat only to feel a total inconvenience to the serving staff. Can I suggest the management undertake a review of how they would like visitors to be treated and that this is shared with staff actually assisting customers with their visit. The back of house were friendly and checked we were happy with our order, which we were, so thank you to them.

lovley food and amazing service, cery accomodating to those with dietry needs and vegans. great environment as well and pleasant atmosphere

Definitely lives up to its name; we love the desserts here! The staff are also really friendly, and it is always clean and comfortable. We are big fans of the decor, and they score extra points for being an establishment that has really clean bathroom facilities!

Lovely ❤️ and clean restaurant, decor is amazing for pictures. Staff are really welcoming and always help with dessert choices. Highly recommended 🥰

Waffles are to die for so delicious. Staff so friendly and helpful. Such a lovely place in town. Will be back.

Had the American waffles a must have ! We had the strawberry and Belgium chocolate and ice cream and it was really good not to sweet Also had the ferreo rocher and chocolate Really chocolatey for those that love it ! Really good choice

After waiting around 20 minutes for our order to come out, unfortunately they forgot the order, unbelievable, not even an apologised, Extremely unprofessional, and to the point of being stupid. Even if the waitress has to confirm the entire order with us (3 peoples) 2 times. After asked if there’s is any manager, and their confirm that NO, I made the complain with one staff, I’ve refused to pay for the half order that they gave me, and making a complaint due to lack of attention, one of the attendants who was extremely abusive, trying to talk to me (soon after I’ve raised the complaint with one of them, completely disrespectful, and rude, has said to me to F*** off… I would have totally empathized if the restaurant was full, or the order was large, but it was only for 3 people. Poorly management and totally unprepared workers. I felt like I was in a children's daycare.

D E L I C I O U S I recommend for date night, or visits with family and friends. A great atmosphere, attentive staff and high quality desserts. 👌

Amazing experience. All the staff were so lovely and accommodating. Service was quick and the crepe and waffles are the best ive had. Would definitely be going back! :)

Amazing atmosphere with great food with great staff!! Been here a few times now and they have never missed a beat with the food and drinks!

Coolest place for desserts in the town. I really liked how we can get our food and drinks customized. I got myself a custom cookie dough, and my friend got a grow up. The drinks are invaluable as well and I really liked the fact that the staff members were all smiles to us and even to themselves. It was a Friday evening, very busy, and yet the staff was smiling and working like a family with no pressure at all. I wish the place all the success. I'll come back surely.

Where to begin, I came yesterday in the evening with friends and frankly I regret it. Firstly The shop was a mess, dirty tables, dirty cutlery, finger prints on the plates. When my food did arrive (which was surprising) it was freezing cold, which makes sense considering it had been sat on the counter for 30 minutes, I’m impressed it could be there that long considering it was not busy either, poorly managed store, if I was you I’d stop trying to be smart by reposting old reviews to trick your customers into spending their hard earned money in store. What a disappointment I’ve traveled to all of the heavenly Desserts in the Midlands, this is without a doubt the worst one I’ve been to

Visited this place as the one we wanted to go to was shut. Stood by the sign and waited, and waited. 7 members of staff all on their phones behind the counter. Finally we were seated, not where they wanted to seat us as it was under the air conditioner. We didn’t want to freeze. Menus came, ordered and desserts came really quickly. All very nice, shame they take the menus away as we would have probably ordered something else. Not sure we would return as the staff really didn’t seem that interested.

Absolutely AMAZING truly loved it here!!!! Never been before, can't wait to go back again!!! The dessert was incredible and the staff were SO lovely, it was such a lovely experience, thank you so much

Jasmine gave us exceptional customer service. Wish I could say that about all the staff. Jasmine and one other member staff who was making the food was the only staff members working. 3 other staff members were all just standing in a group chatting and...

I had an amazing experience at thIs dessert shop where I tried their milk cake and waffle. The milk cake was incredibly creamy and had just the right amount of sweetness. It practically melted in my mouth, and I couldn't get enough of it. The...

My family (without me) had been to the one in Rushden and "encouraged" me to go with them (wife and two teenage daughters). So after a meal (at Nandos I think), we came here to the newly opened desserts restaurant. We were promptly invited in...

Great spot for a get together!! Delicious desserts, quick service and a wonderful atmosphere 😍!! The portions were definitely filling! Will visit again soon

Everything was going well, we were sat down in timely fashion and our orders were taken correctly. After about 15 minutes wait our food came, but they had got my partner’s order wrong and assured the new one would only take 5 minutes. We didn’t...

Unfortunately, desserts were average and a bit overpriced for what you get. The place is nice, and the staff are friendly enough. Unfortunately, we will not come back.

the atmosphere was beautiful, the staff were very friendly and all our food was brilliant - definitely try a croffle if you’re planning to go!

The waffles and crepes were nice but the pver priced frozen packet tres leche dessert was a huge disappointment The serving staff clearly didn’t want to be there and didn’t want us to be there either. Completely uninterested in being polite with a total lack...

Best place ever! Food, service and quality is 10/10! I have been here before and it never fails to impress me!

OMG what delicious treats here! Went with my family and tried almost half the menu.. all the dishes were so beautiful to look at, plus very rich & fulfilling to taste. A very clean & stunning venue, fast & friendly service too which is always...

Very tasty dessert and very friendly and knowledgeable staff, will definitely be returning again soon!

Avoid if you have food intolerance or allergies as this was our second visit and again the custard was not dairy free as my poor daughter who is dairy intolerant is doubled up in agony having had supposedly a vegan brownie and custard . The...

very friendly and attentive staff, best desserts ive ever tried, highly recommend! very nice decor aswell

This place is the amazing for desserts.. I loved the croffles and milk cake! Atmosphere is very nice and the staff are very attentive and friendly. My overall experience was very good

I tried the croffle and really enjoyed it. Would definitely return again very soon and try something else on their huge menu!

This is honestly the best place to come and chill and treat yourself to a variety of lovely desserts! I’ve been here a good few times and each time the Vibe has been amazing! The staff are always so helpful and you can see they...

Beautiful dessert shop with a huge selection of mouth watering desserts.. Can’t wait to come back, the biscoff milkshake is a favourite! The staff are also really friendly and overall a lovely experience

This spot is the best for desserts.. I loved the waffles and the fudge cake! Ambience is very nice and the staff is very attentive and friendly 😊 My overall experience was very good.

Great spot to hangout with friends. They have a huge menu with a lot of delicious desserts. I loved the blueberry french toast pudding! The milkcakes were amazing as well!

Amazing desserts with lots of variety and great friendly staff! Would definitely recommend a visit

Amazing desserts, my favourite place to go and the quality of everything is great. Definitely recommend

The staff have no clue what they’re doing (bar one poor girl who was ran off her feet whilst others just chatted) Orders came out wrong and with items missing They couldn’t coordinate the orders and the waffles were stone cold when they arrived Overpriced...