Heavenly Desserts in Birmingham

Yes the food looks nice but hair was found in drink and immediately after eating the waffle me and my friend was unfortunately sick. Wouldn’t recommend going to the one in shirley

cant fault it, always good service and the food unbelievable. They get it right every time and make a fuss of the kids too. 10/10 recommend highly !!!

Went back here twice in one week for the amazing food and service. Restaurant staff (especially Khadija) were kind and polite throughout our meal. Excellent experience overall.

I used to go to Heavenly desserts at Soho Rd Birmingham. They've since opened up one is Sutton Coldfield which I thought great as its nearer to me. Can't moan about the food! I like to collect my loyalty points as in this day and age every little helps. I've email support@heavenlydesserts.co.uk no reply!! Filled out a contact us form online... Still no response! I think that this is disgusting. Sutton Coldfield branch don't know what they are doing either. They've got my email and contact number to sort this out. Been 2 weeks still not heard from anyone. I AM NOT HAPPY!

The orders were all wrong. The waitering was incredibly disastrous. The food was too overpriced. From my experience, i personally prefer other dessert places.

Came with friends to spend a good time. Was waiting by the door for 10mins before being seated. Wasn’t even busy. Then took 20mjns to take my order. When the order finally arrived I was appalled by the size of the cake slice that came. I thought it was a taster or a joke at first. But that was it. My friend who brought a waffle for less than my cake had a lot more in her portion. When I pointed this out, I was cut short and what seemed to be teen working were rude and said just put a complaint through. Yet no manager around or adult. Don’t waste your time. Should have went to any other dessert shop.

This restaurant was so good! They had so many different options of desserts to choose from and everything tasted so good. I extremely recommend for people who are picky eaters

Don’t understand the bad reviews - perfect service, taste, atmosphere best dessert shop I’ve ever been. Lovely family outing. Mochi’s we’re so delicious first time I’ve ever had one - Mango and passion fruit.

Very bad managerial service. Long wait like 40 minutes for one dessert. Would not recommend. Better to go to other dessert areas

Heavenlys did not mention car park is issuing fines. Received a ticket. Called the branch and they have stated they are not obliged to mention this to customers. This is super unethical. Standard of food is poor and desserts look completely different to the images on the menu. Save your pennies and go elsewhere

Food was great, milk cake is the best around. Pancakes and ice cream were really tasty. Ali provided a brilliant service, helpful and friendly. We were made aware of the parking restrictions in M&S so saved ourselves a fine too!

Main reasons are a)The service was slow and not attentive b) One of the desserts which should have been piping hot was cold c) Asked for fork and knife. In the end I had to get up myself to sort out the cold dersert and get the fort and knife

Went to heavenly deserts after a meal and was totally disappointed as we ordered then sat and waited only to be told they had run out of ice cream and sundae glasses even though the place was almost empty!!!!! Never again.

I fell in love with desserts because of heavenly. I was obsessed with for 4 years with their waffle selections and their milkshakes and mojitos (non alcoholic). I don’t know what’s happened but for 2 years they’ve lost the quality of food, the customer service and the reputation they once had. Yesterday was the final straw for me when I ordered an Uber eats from them even tho multiple times I have received poor service and food quality I still went for it because of the once love I had for them. They send me both my ordered wrong and the dessert was extremely late and poor quality. They’ve been bought by another dessert restaurant so they’ve given up on customer service.

The place smelt wonderful, so I was really looking forward to this. The restaurant was half empty, but they still had difficulty finding is a seat???? Ordered 2 coffees while we decided. Staff just stood around. Unsure whether the issue was with the kitchen or the serving staff. These all seemed to phone out number the customers in the restaurant. Serving staff asked the right things but failed to deliver the dessert. All the gear, no idea springs to mind . Cake at the theatre was really good instead.

Nice and clean place.. I never taste like that before.. And they're friendly people.. So I enjoy with my family 👪 in this place

Absolutely disgusting service. Do not purchase anything from this place. You will wait over an hour for delivery and they won’t take responsibility for the poor service. Avoid avoid!!!

Excellent service and excellent desserts Mojito are nice visited on Tuesday 30th November the staff are friendly and a smile on everyone faces

I have a white kiss crepe and it looked amazing when I went to eat it was rock solid and the delivery driver just left it on the floor outside didn’t knock the door or anything

Went to this place nobody was at the shop floor. Eventually the waitress came and sat us down after moments later we were ready to order and no waitress/waiters at sight had to go over to the counter to order but nobody was at the...

Heavenly Desserts is absolutely lovely! Inside it’s very pleasant especially the desserts. The staff are so kind definitely recommend!

Upon arrival we were quite surprised the store was very busy for a Tuesday night. We were greeted by a member of staff and asked to scan a QR code for the menu due to COVID (great idea)! Desserts were served quite quick considering how...

Very nice been to the one in liverpool many times very clean was served by a lovely girl called Tanya.

Desserts were amazing and staff were friendly and attentive. We came in the morning and was pretty quiet compared to what we have heard about the evenings. Parking is an issue on this road.

Second time this has happened! Absolutely disgusted with this plac! Ants in my food this time last time it was green flys! Never ordering from this disgusting place again! You folks clearly don’t check your fruit and cakes also if your staff are having problems...

My partner visited this place today 25/07/2021 and has done for the last 6 months and each time he has I’ve told him we shouldn’t return. He thought the service would get better over time. As my partner is white they always take the absolute...

Went yesterday for my birthday loved the atmosphere, quick service and staff members were very friendly. The desserts were also amazing, would definitely recommend going here.

Ordered off Uber eats and the portion sizes for the cookie dough were incredibly smaller than they seem not worth the money. Don’t order the cookie dough!

Over 2 hours to bring a vegan torte and sundae. Absolutely ridiculous. They don't answer the phone and updates on the app just slowly pushing back the time.

3 sundaes costing nearly £30 melted. Shop blaming driver but he came straight here. They sent out the good half melted. Disgusting service & quality

Been here many times in the past and went again last week. Generally speaking only waffles are nice and freshly made oh and cookies are ok. Staff can be very grumpy and unfriendly depending on who you get serving you. We spent over £30 between...

Went to the desert place in Coventry city centre on a weekday. Sat outside but was impressed by the desert menu. Service was quite quick. Was a bit too nutty, but would recommend to try a sundae. Parking is OK, traffic wardens usually disappear at...

Ordered on uber eats... and still trying to figure out what on earth this is... i mean. I ordered an apple crumble with custard... but im mind blown at how i have been charged 5.90 for this.... i mean... its hot slime in a tub!...

Huge portions, typical Birmingham style. We tried “ Brownie Explosion.” “One last time, I promise. ” Both taste good.

Great experience as usual and amazing service delivered by Abdullah who was very attentive and friendly!

I went in as part of EAT IN to HELP OUT. I was pleasantly surprised that unlike some places the portions were not reduced. I ordered a red velvet cheesecake with ice - cream and it was delicious! I will be going back again just...

Just wanted to give out a massive shoutout to Zaf who gave excellent service got us seated soon as... he looked after me whilst I was there.. the desserts were yummy (like always) my go to dessert place! Thank you Zaf💕😘

Lovely white Chocolate cookie dough, probably the best I’ve had!! Thanks heavenly :) Delivered super quick which was a plus!

Just had the dessert of our life, truly heavenly! Special mention for bro Zaff, welcomed us swiftly and offered Phenomenal service, Overall Brilliant experience, highly recommended!! Well done bro Zaff

Waited 25 minutes to order, waited a further 45 minutes to receive my order with no apology or care from staff. Table besides us ordered more and got their desserts quicker. Rude Staff and bad manager, better off going to any other desserts place.

nobody gave me a spoon after I asked, the spoons were WOODEN, I asked f or water and didn’t get it 🙄

Fantastic desserts menu with a large choice and great offering . Great venue . Lovely desserts And there ice cream is to die for . Defo visit again

Very nice dessert we try to waffle and white choclate raspberry cookiedough my wife and kids like it and one service guy he’s very good see u soon

Amazing desserts available and once u go u will go again and their presentations are nice too try cookie doughs and chocolate brownie

The quality of the cake wasn't brilliant, tasted like a cheap cake, poor service, long wait for food

Came in on Sunday 15th with friends, lovely little brunette girl took my order and served me. She was very welcoming, kind and patient. She helped me choose a dessert as I’ve never been here before, and her choice was a good one! ‘He’s Having...

The service is absolutely brilliant and professional. They are very welcoming and I got to sit in the gold class. They are really quick with getting your order to you. Presentation is amazing and will definitely recommend their desserts and ice creams than any other...

Very much enjoyed the cookie dough, Heavenly are always very consistent; does get a bit busy however.

As soon as I came in the shop the workers were welcoming and immediately told us to take a seat. I then sat down and order my dessert and couple of minutes later the dessert arrived and the presentation looked amazing.I felt some sort of...

Me and my partner visited at lunch time, the staff were sitting on counters, on the phones and using foul language towards each other. Staff need training definitely! But desserts are okay

Desserts are nice but a little pricey.A pound or two less would be worth paying. Some desserts you do end up wasting half so maybe it would be a good idea if they offered smaller portions for half the price! For example for the waffles...

this has got to be the bestest place ive been to for deserts. the selection they have. the choices. this stuff is mouth watering. i cannot wait to go again. nothing can beat this place. 10/10.

Popped in for some lovely heavenly dessert with my family today. We were greeted and served by Owen who is such a happy, positive and hardworking member of staff. We were also served by Andrea who is another happy, polite and hardworking member of staff.They...

We came to Birmingham on a fanily trip from London. This was a really nice dessert and coffee place. It was really busy so it was obviously popular. We had no complaints, I would highly recommend a visit here. Our waitress Salima was also really...

I usually don’t post any reviews however the desserts were exceptional and our waitress was even better!! We had quite a few questions and she answered all of them really well, we kept troubling her to get us things but she didn’t seem to mind......

Jazeb made the most amazing milkshakes, my daughter had cookies & cream and salted caramel.... it was delicious

Me and my friends visited this dessert place and i can honestly say ther customer service was amazing Alisha was wounderful and greetednus with great respect.. would defo recommend

I visited heavenly desserts with 4 of my friends, we where welcomed by this amazing young lady her name was alisha, she honestly gave us the best customer service I've had in a long time !! she was just amazing, we need more staff like...

Omg the food was so amazing I love the Nutella crepes and then service was amazing a girl called Nahima served our table she was so brilliant. I mean the rest of the staff could of worked a little harder Nahima was the only person...

Came here with some friends on a Saturday night. I can honestly say it was the most immense experience ever!!!! It was my birthday and the staff was so lovely, they put so much effort into my desert and also sang me happy birthday. Honestly...

What a waste of money! We have been coming here for years from back when it was at the bottom of the road, everyone has always said it’s overpriced but I’ve always argued it tastes nice. However this visit really put us off. It was...

We absolutely love coming here. I’ve been coming for years every time I visit Birmingham. This place always has queues outside even at 11 pm - but there’s a good turnover and you’re never waiting more than 10 mins or so. There’s an ice stone...

I’ve been on numerous occasions and will carry on visiting. Brilliant customer sevice, warm welcome, a variety of desserts which all taste delish! Portions are decent and filling too! The only place to kill my sweet cravings! Iram G

Came here on the 9/6/19 as my other half was treating me and i had never been here before, but i love desserts so had high hopes. Got seated quickly and our order was taken but no one could understand the fact i didn't want...

Very busy and crowded. The service depends on how busy it is. I have been here a few times and I've had the best service during non peak times. It's a shame that you are not keeping consistent- perhaps hire more staff. The desserts are...

Me and my friend went for some desert and was a very nice cosy place . Service was good and desert came quite quick and a very big portion so we shared! Definitely recommend to anyone with a sweet tooth !

Come here quite often. Great atmosphere, decor is nice too. Always consistent I always get the same dessert. Friendly staff and prompt service

The best in bussiness. The only place i will ever go too for dessert. They never let me down. Everything reaches my expectations from food to the cleanliness the staff are also very friendly. I would only recommend this place to my friends and family...

Food - the restaurant has been open for over 10 years and its desserts never fail to impress me. The best hands down. Service - kind and friendly staff. Attentive to detail and always recognise the regulars. value - unlike many other restaurants the desserts...

I was on my way to Heavenly Desserts the other night (18th March). There was a parking space right outside and I proceeded to start to park my car. All of a sudden a member of staff who works front of house at Heavenly Desserts...

My first visit to heavenly desserts. I was really suprised at the huge menu selection and loved the Ferrero Roche cheese cake and my first ever mojito. They were huge from the inside which I got told by mates that it was due to a...

I've been to heavenly desserts many times, each time the desserts have been amazing. I tend to always get strawberry explosion; the fudge brownies in there are so soft just how I like it. And the strawberries just give it that refreshing taste. Would definitely...

come to Heavenly for a late treat with the family Really Enjoyed it desserts were amazing loved the atmosphere definitely recommend to all family and friends.

We were kept waiting after order taken for 3/4 hr It was not busy. Hard to understand why. Cherry delicious ordered not a sign of cherry in it ! Cheap ingredients. Poor . Won't go again .Find somewhere else .

My colleague absolutely raves about this dessert place and rightly so. There were queues out of the door on a Monday evening! Lots of choice and portion size is huge! Desserts can take a little time as the waffles are freshly made. We enjoyed ours!...

Came to Heavenly’s for a late birthday meal with my friends. We were 100% pleased with our visit. The service was fast and friendly and the desserts were delicious and looked perfectly presented. Will definitely be coming back again!

This place is every desserts lover dream. the menu is really extensive and everything I've tried made my heart (and tummy) very happy. Can't wait for my next UK trip

My friend and I went , we were serve dinner quite quickly and seated quickly, in a nice little corner, exact same seats we had last time we went, being a corner tucked away though they forgot about us! So we had to get their...

Enough said in the title. Second time i've gone and really enjoyed it. Had the same server and she remembered us! Extremely speedy service and high quality sweetness :)

Came her with my wife for a dessert and I must say the service and the desserts were amazing Love this place

I attended the dessserts parlour Heavenlys and was more then satisfied with the manners of all members of staff and the amount of hospitality I had received left me astonished, would definitely recommend to all friends and family.

Amazing place to go to, dessert are so lovely with so much to choice from defo recommend any1 to go there.

Have been visiting this dessert place for some years now. I have tried various others over the years too. But none seem to have the quality and taste of this place. First of all this can get quite busy depending on the day and certainly...

They do not provide eggless options 🙄 Which is a bit disappointing as there are places that do. So only limited to sundaes

I recently held a Children In Need fundraiser at work and Heavenly Desserts kindly donated one of their delicious cakes to our coffee morning. Their generosity is simply wonderful and heart warming! Thank you for helping us raise money for such a worthy charity

I contacted heavenly dessert with regards to a charity event I was running for a local hospital. The manager was very polite and donated an amazing treat towards our tasty treat sale. When I collected their donation, I was greeted and assisted by 2 gentlemen...

Came here for the first time & I must say I was not let down, the shop was clean and decorated nicely as soon as we walked in we was greeted by a lovely staff member, the desserts was absolutely delicious honestly best dessert shop...

Great place for dessert either to eat in or take away.Been coming her for awhile now can't really complain and im a fussy eater. friendly staff and great atmosphe

First time I've been to this place, even though people review it loads. The desserts are truly amazing really liked them. Well priced also. On ladypool Road so parking is super limited and can be hard to find. This place always has a queue. Decor...

So I’ve been here a few times. And to be honest there’s other dessert places around Birmingham I’d rather have desserts in. Firstly I waited in a line for absolutely ages to even get in. Secondly I understand during busy period food gets late but...

Presentation is good but it’s lacking from customer service and tables surface was sticky .we ordered desserts only and no drinks been offered .

I have heard a lot of positive reviews about heavenly desserts so me and my friends decided to come here. It’s my first time coming here. Staff were very welcoming and approachable. My first impressions of the shop was that it looks nice inside and...

Was well disappointed on the cake I had for the ridiculously expensive price. It so obvious the cake is brought from a factory that mass produces cheap cakes. The cake tastes of nothing and the chocolate sauce went hard so quick and the brownie was...

My go-to place for desserts on ladypool road! I always tend to get the Ferrero rocher waffle and it’s lovely. The staff are also quite efficient (unless it’s really busy - understandably) and the presentation is great

I’ve literally been going here for years and it always meets my expectations. Great atmosphere and menu and great prices to match. Always quality and the members of staff are knowledgable about the items on the menu.

Really lovely place to take the kids and missus. Great food and quality and price match. Only critique is that the menu is abit difficult to grasp at first. I find the concept good but the execution is lacking. Overall the atmosphere is very friendly...

I have been here for many different occasions - always busy but I guess that shows how good it is. Service has never been terrible but could of been quicker however it was understandable & they were very apologetic. Have trialed many things on the...

As majority of said, best desserts. Only issue is they have so many things on the menu with stupid names it would be better if they showed a picture for EACH item. They have some pictures on the menu but no one which menu item...

Amazing deserts shop to go with family. It's all sweet but the taste is delicious, you can't get enough of it! Great atmosphere to bring a great night out to a close

We tried the brownie explosion today and it was really nice, a little sickly sweet but we were expecting that. It was quite nice, the melted Belgium’s chocolate drizzled on top had becomes solid in parts which was a shame but taste wise ok