Big John's Perry Bar in Birmingham

Chips were hard and tasted stale wont be ordering from here again food was discusting pus the bag our drinks were in was soaking wet as we took it off the dilivery driver the bag split and we lost one drink on the floor

Terrible customer service. Ordered pizza from here order was delayed for over 3 hours. I called 40 times to the store with no answer. Had to call another branch who got through to the manager at perry bar who then called me giving excuses. I complained to customer services via the online form and they are as useless as the store offering me a free 12 inch pizza on my next purchase. I want a refund for cold inedible food not another cold pizza.

Not the usual fresh tasting pizza

Poor quality, very cold, when we heated up the taste was terrible, portions were very small I.e salad you could put on a dessert spoon. Not worth the money. We won’t be using big johns again.

I recently visited Big John's Perry Bar, and unfortunately, my experience was far from satisfactory. To start, I found a hair in my chips, which is not only unappetizing but also raises serious concerns about the cleanliness and hygiene standards in the kitchen. It's hard to enjoy a meal when you're worried about what might be lurking in your food. Additionally, I had specifically ordered niblets but was served wings instead. This mix-up not only disrupted my meal but also left me feeling frustrated, as I had been looking forward to the niblets. Overall, my visit to Big John's Perry Bar was a letdown. The issues with food quality and order accuracy made it difficult to enjoy what should have been a pleasant dining experience.

I recently had a disappointing experience at Big John's. The service was slow, and my order took much longer than expected. When the food finally arrived, it was lukewarm and not very flavorful. The staff seemed overwhelmed and uninterested in addressing any concerns. Overall, I left feeling unsatisfied and unlikely to return. I hoped for a better experience, but unfortunately, it didn't meet my expectations.

Mixed kabab was nice but my boneless chicken x4 were so dry or over cooked and the coating was rock hard did call to report it but so far herd nothing back the chicken was that bad couldnt eat it at at over £8 was really disappointed

Food was soggy and I asked for no mayo 3 times and they still proceeded to put mayo on

Amazing food and friendly environment staff is s help ful and cooperative

very enjoyable food always comes hot and delivered on time

Doner in naan was nice, meat was tender, salad was fresh & bread was soft. But portion is too small for the price! Accompanying chips and cola were okay. Fish & chips were disappointing. Chips were okay and fish was bland. Mushy peas & curry sauce were flavourless and watery. Could not taste any vinegar even though it was added during order. We got 20 chicken popcorn for free. The packaging is better than the food tbh 😆

Really enjoyed our meal once again thankyou ☺️ great 👍

Portions are too small for the price wasn’t happy at all !

forgot my drink and sauce, also chips was cold and hard

Great meal really enjoyed it thankyou 👍

Really enjoyed ourmeal chips were perfect and so was our sfc thankyou

As always great food & service from Big Johns.

Order was on time but was delivered to my neighbour who kindly gave it to me. If I didn’t know them, they would not given me my food.

Really great service from Big Johns & will order again from them.

wrong order on my chicken and is very cold and my lamb Donner is soaking in Chilli sauce n mayo and I didn't ask for mayo. one lamb Donner is tiny no meat on it . why are you so bad at this with my orders. this is very bad service.

food stone cold unhappy said was bein deliverd at half 4 n turned up at 5.20

I ordered via the just eat app, my food was saying delivered on time but did not come to me. Turns out soneone had taken my food stating they lived in my house and it was for them. I called up and spoke to a very polite guy called jaz, he was very helpful and helped me get the order remade and sent to me. Apart from the person who took my food in the first place the rest of my experience was great. The food was amazing. Thanks for all your hard work!

my food is always cold every time, I have to put it in the airfryer , also the portion size is never the same . like now one kebab is ok n the other really small . the food is nice when it's hot lol. that's after I heat it up. come on BigJohns sort it out.

Fish was extremely oily, seems like it was packed straight from the fryer and not drained

small portions , I ordered the same but was in my mates name and they were big portions, shame really ... and I've spent over £200 in 2 weeks , you'd think when that address comes up , you'd be looked after . I'm gonna try this last time and see how my portions look . lol.

Stale cold nann bread. Kebab meat had the texture of leather, greasy and tasteless. Will never buy anything from this chain again. Word of advice those preparing food should not be using their mobile phone in food preparation area not hygenic.Understand why the shop was empty

a very good experience the food was good and the delivery driver was very polite and professional

The staff are incompetent and constantly mess up my order. The wait times are quite atrocious for fast food.

missing food when came not happy all

They gave me the wrong order they gave me spicy wings and curry with chips and I ordered a burger with chips my drink had no straw and they also take very long to serve and the workers at just standing there I was served by aabas

Never order from this place again

My order did not arrive and i would like my koney back

Service needs to be looked into as I was left waiting when they were told what I had ordered for pizza toppings choice.

Terrible customer service and never have anything same comment"we have ran out of that". Avoid this big Johns.

Great was just missing one of the meal items but have requested refund.

I ordered a half and half pizza for myself and my husband, it was meant to be vegetarian, we found a pepperoni in a slice, this is appalling

I ordered Chips and Wings, I have got worst ever chips in Birmingham. They have fried left over chips from previous day and fried in low quality oil. It was my first purchase and maybe its last.

Order never arrived - delivered to another address

Food did not arrive as per order

food was terrible put it in the bin

Excellent service & tasty food. The manager has trained the staff very well. I'm completely satisfied with the food and excellent delivery service 😌

missed items of delivery, had to call and ask for missing food...chips were burnt

I'm not happy with food will not order from big John's perry Barr again food not warm also chicken is not fresh.

pizza not cooked at all I'm disappointed in your services.

Chicken too too salty the chips is now smaller than before. And where I sat there was too much noise couldn’t even make a call peacefully ngl.

Missed items off my order and didnt give the correct ben n Jerry's. Taste like rub and old

Left notes for sauce. None given

food was fresh and very tasty. very good delivery service and delivery man was very pleasant. the pizza was amazing and milkshakes really yummy. Will definately order again

Order arrived early which is a good thing for me food was good as usual however chips missing and restaurant kept cutting me off when I called

Food is amazing but had a bit of a long wait

Did not get my sauces I payed for, and I bought a 10pc party bucket but got 8pcs?

Fish was ok. Chips were cold and also hardly any chips in the box

Always good food and service here

I got sent the food but not the way I've ordered it. Tried calling the resturant and no one answered very disappointed.

I don’t need a refund.. child miss placed the bag.. I received all my order correctly.. except the free 6 wings

Would not recommend very dry food

The workers work really slow and sometimes they are a bit moody. Last time I had to wait nearly an hour before my food was served.

Second time I’ve ordered a pizza and be given the wrong one, I even mentioned in the notes to make sure it’s a deep dish, to then have the delivery driver argue with me a customer and nearly touch my food telling me no it’s a deep dish when you can clearly see it’s as thin as me

Very bad experience never recommended. I spent £10 for my meal and supposed to be chicken donna with chips. I couldn’t find any chicken pieces.They have send full box off chips 👎🏻don’t waste your money

piece of chicken was missing, pizza was cold and was sent chicken nuggets instead of wings.

I bought peri peri chicken. I don't know is it from 2 3 day before it was that chicken?The chicken one was very smelly.I don't buy any more from this place.👎👎👎👎👎

Intended to go for the quarter pounder cheeseburger or wings but was told they stopped doing them. I got the spicy nibblets and chips with cheese and jalapeños for the extra flavour. It was a mouthful of layers of meaty goodness with the jalapeños giving a blaze to the cheese. The place is also refurbished and there are seats away from the window for those who can do with little privacy. It was well worth the price.

Staff is rude and incompetent, food is bland at best and they keep putting their prices up every few weeks.

food was cold. Rock hard pizza asked for deep pan and got thin base pizza. disgusting

The pizza had too much cheese on it which was not needed

Majority of it was great, they didn't follow instructions given but just eat was great and sorted it out

Disgusting and poor quality and didn’t even deliver half the stuff tried calling and no response

I asked for a little bit of salt only and no vinegar, they acknowledged it but the guy put vinegar on my food anyway and I told them I said no vinegar, I could’ve been allergic they clearly don’t care about their customers doing ignorant stuff like that all the big johns are falling off big time

I went there twice and was disappointed both times. Their fried chicken is an absolute joke; you can literally extract a tin of oil from one piece of chicken. And that’s not it, because it’s way too salty as well. Can’t handle their food. Not even a single sauce is free. So, I bought the sauce yet left my food and the sauce on the table, cause you can’t just simply eat it. Tables are dirty, and the toilet door is always open too. They really need to work on many things.

the chips were as old as time and had a horrible after taste. Additionally, they forgot a sauce. It's like every single time i order from this place they *continously* forget something =__=

Very cold food the employees are very rude and I have to give this place 1/10

The fries were missing from the pizza meal deal and in previous orders food items have been missing. Years ago Big Johns were very good but service has gone downhill nowadays

Worst big johns in Brum! Dont bother, Korean burger with sesame seed buns and hardly any sauce so standard chicken burger, burnt beef burger with no salad and fully loaded chips with over fried chicken and drizzle of cheese! Not answering my phone either! 20 minutes wait for what?

Quality management these chips need help you shouldn't mess up chips very simple dish

Great food but a bit pricey for portion.

never can follow instructions. always mess up order. customer service at head office awfully too

Chicken and pizza great but worst chips I have seen in a long time! So many black bits and dry

Excellent atmosphere provide to customer

Second time ordering from here. Left the chips out of the chicken and chips this time, didn’t notice until I got home. Too far and weather too bad to drive back. Just won’t bother ordering from this branch again

Really disgusting food. There was mental in my pizza nearly choked. Would never ever order from here again. Will be reporting them

Im from london this place is the worst service for a order in store ,order no.128 08.41pm 25/12/2023 The veggie burger no cheese slice burger bun was burnt I was charged for cheese slice bit no cheese slice Sfc burger chicken was cold and bone dry this is waste of money why charge me for cheese slice then not add it not paying attention and no salt and vinegar on chips not enjoyable at all i will probably pass by and say something not happy

Selected plain on burger, burger did not come plain covered in mayo, despise mayo. Thrown away. How I get refund!

I got the lamb donner and chips and the meat was so dry and burnt

pizza was nasty hard. instructions not followed for cooking

Don't know why, but the fish and chips tasted horrible, the curry sauce is very watered down, and the mushy peas were a disappointment. a real disappointment. usually, the fish and chips taste good, might need to find a new fish and chips spot.

Chips were soggy and cold and the Tennessee burger and kebab pitta were both filled with too much sauce and not enough salad

Pizza was not made to what we ordered plain chicken used instead of chicken tikka. Chips where cold Spicy chicken burger was plain and no spice

Food was cold and he delivered to the wrong address. He had to call me to find out were i was

Absolutely disgusting service from jiya. The lady with the headscarf and glasses. She is so rude has no manners and I will not be back here. I do not know why she is hired in the first place. She is busy flirting with the workers and not even responding to my questions about my order. If you don’t want to work then don’t! No one even picked up the phone! And she’s telling me wrong information when I have come multiple times and never been told that I need to order something else. Honestly never coming back if jiya is still there!

Food was cold and appalling service - they’re not that far to be an hour late and give cold food is appalling - don’t do deliveries if you can’t manage them

Has been delayed 3 times and was delayed multiple times

I ordered so many times from this place and never complained when missing items from my order. Eventually I ended up with Just Eat discount stamps to use. When I actually used my discount to partly pay for one order, they cancelled my order. They should learn to be fair to their loyal customers. There are plenty of other places to order from.

So I've ordered twice from here before and the food has honestly been 10/10 but today the chips were undercooked and soggy same with the chicken burger it was not enjoyable. The pizza was okay. I was kind of disappointed with today's order hopefully it's better next time . Thank you

I would like a refund there was no drink with my meal there was no sauce with my food that I asked for also burger didn’t have onions on which I asked for n all really was bad

Food dry and horrible service is shooking woman atthw desk was rude and her customer service was very unpleast waste money as we havent enJoyed the food and threw the food away

Very disappointing food was burnt

One slice pizza for £4.00😏 scam bro don’t go man

Nice food but a bit pricey. Also don't give any sauces with food you have to pay extra if you want sauces. They also do daily deals which is quite good.

My pizza was not good it was placed in the box and it didn’t even look like a pizza all squashed up

Delivery was OK driver Taimoor khan was great but food portion was smaller other than that food was tasty