Heartsease public house in Norwich

It has all the potential to be a great pub, bar staff friendly and polite. Unfortunately it attracts the less fortunate in society that are unable to behave in the correct manner. I witnessed a young man with a dog and a very large young girl with a small child who did both apear dissabled become aggressive towards a group of pensioners. The premises was almost empty as was end of night, so did not go unoticed but management did not intervene. Such a shame for all concerned.

After the demise of all the other local pubs in the area (Ketts Tavern, The Quebec and The Windmill all gone) I thought I’d give this place a try again. The pub is huge but very tatty and run down. The barmaid is acting like she’d rather be anywhere else than here. Deserted, with only a few locals clustered around the bar. I only really came in to use the Wi-Fi and the “friendly ” barmaid does not know it’s password! It’s clearly marked as a guest network. Although it’s a bit of a walk, I’m off to check out The Jubilee in St Leonard’s Road, it can’t be any worse than this place. By the look of the Heartsease it can’t be long until it joins The Ketts Tavern etc and is no more. It looks to be on its last legs.

We have always lived and used the pub on regular basis but last few months have gone really down hill lack of atmosphere and friendly staff no longer seem to be about, drinks prices have gone up again we can get drinks at local hotel cheaper, not the same any more sad to see this has happened to our local pub

I have lived in the area for approx 4 years and had never ventured into the Heartsease until recently I was looking for somewhere to catch up with a friend who also lives local and rather than trapse into the city she suggested we try the Heartsease. What a pleasant surprise when we walked through the door, a genuine warm welcome from the lady behind the bar (tania I believe) even though she was dealing with a customer she had a warm smile and a greeted us with "I'll be with you in a minute" this makes all the difference I’ve been lucky enough visit various countries and no matter where I have stayed from 5-star hotels to visiting local bars its genuine welcoming staff that make the difference. Even the other regular customers were friendly, a lovely surprise Too many Bars and restaurants in Norwich now days make you feel like your invisible while they stand and chat to their regulars or at worse happily talk amongst themselves ignoring customers. I had a Peroni was probably the best I've tasted anywhere, my friend an Abbott Ale again a perfect pint. Glasses spotlessly clean. We even stayed for a meal which again was nice and reasonably priced. We have since been back a few times and I’m always impressed when staff (tania) take time to remember what you like to drink. It will now be a regular stop off place for an afternoon catch up or bite to eat. It reminds me of a local bar you stumble across at the end of a holiday and kick yourself for not finding it earlier!

Una amiga sugirió este lugar, ya que no vive muy lejos de él, pero no me impresionó en absoluto, era justo lo que pensé que sería, pubby y un típico local.

Under new management and what a transformation I've just had one of my best meals ever for just £8.29 Amazing food great value for money

Wanted to go to a pub I used to frequent called the Canary on Heartsease Estate but now pulled down: however, the Heartsease was a very good alternative for atmosphere and food.

Although the Heartsease is only a 3 minute walk from our house my wife and I hadn't been along for a few months. Visited today with our two grown up sons (who have big appetites and actually declined desserts!) and enjoyed an excellent lunch, great value and quality. Full marks to the friendly and efficient owners. At their very modest prices it's almost cost effective to have your main meal there each day, even with Aldi across the car park!

Pop in after work to meet a friend for quick bite to eat after work , very unfriendly , made comments about my accent as I am polish , said they couldn't understand me , really didn't want to serve us . Food ok not amazing ok value , but won't be returning

We stopped in at the Heartsease Pub on our way to the city for a quick bite. We were not expecting too much but both the food and the service were really very good. Unbelievable prices too. The new management Nici and Joe were friendly and helpful. The whole place was clean and it has a real family vibe. Great place for a drink or a meal or both. We will be going back for the soon to be famous home cooked carvery on Sunday. Its well on its way to being a proper family venue. Thank you for bringing back a real local pub.

Went for a meal at heartsease with family/friends was great food was amazing and pub owners Nicki and joe was really nice everyone was welcoming, and smiling, and looked like they wanted to be there, had a great time will be defiantly going again would recommended to anyone such good food and nice people done such a great job so far, as fairly new owners should be very proud of themselves

Nicky and Joe are a lovely pair who take pride in making you feel comfortable and happy.the food was surprisingly nice. I didn't expect much as the prices are low however it was delicious I had the burger with onion rings and chips add a pint for £1.50 don't mind if I do. All In all it was a pleasant evening and I am also told they have bands and weekly raffles so I will be returning.

Went in for a pint at 4:30pm on Friday and was very disappointed. Not very welcoming, which is very unusual for Norwich (am a Londoner who's been up here for 15 years). I've been here a number of times before, around 12 or so years ago, and it was so much better than it is now. A pub with such a large catchment area should be buzzing, but this place is not. Shame.

Lovely friendly family orientated. Great people where treated with respect and hospitality, even the customers were friendy

Try a pub in the City or the countryside, this pub is for local people and not for the discerning traveller. It doesn't give that warm welcoming feeling of an old English pub.

Poor management/ownership, leading to a lost connection with potential and returning customers. Read other reviews and this one and it will tell the story

Had to wait ages for a meal that we sent back My wife's chips were cold and we left quickly Really sad a sad a few years back his place was good

Can you really go wrong with pub grub? Only eaten here a handful of times. Mainly come here to drink. Nothing has ever been wrong with it. Wouldn't mind eating here again

Please note that I have written many reviews on here, and always strive to be fair. My comments on this pub are not an exaggeration.I visited at lunchtime with my elderly mother. We placed our order at the bar, and took a seat. We waited for what seemed like forever (I didnt time it, but I would say at least 40 minutes) for our two mixed grills. Although there were maybe a handful of other people in the pub, we were the only ones eating, so the delay cannot have been due to the kitchen being busy.When our food arrived, it looked ok. However both my mums medium steak and my medium rare steak were both well done. Mine was kind of curled over at one end, and although the rest of it tasted ok (even though I didnt want a well dome steak), that curled up piece tasted really horrible, almost of disinfectant. I had to take it out of my mouth, and at that point I stopped eating my meal. Not wanting to make a fuss (my mum has alzheimers and is easily phased if she encounters any "commotion"), I let mum continue eating, and whilst I was waiting to finish eating, I found myself sorting through the small packets of condiments - half of which were out of date.I can't comment on the toilets as we didnt use them. The pub is wheelchair accessible.We wont be returning

My son and I were looking for somewhere to have brunch after an early hospital appointment. We decided to visit the Heartsease as we have eaten there before. We both had the Hearty Heartsease breakfast. Hot plate, hot food well cooked and presented nicely. Two eggs, two back bacon , two Cumberland sausages, baked beans, mushrooms, half cooked tomato and chips. It nearly defeated us! This feast came on their 2 for£10 offer and if you are really hungry I would thoroughly recommend it.

This was our first visit to the Heartsease, the meal deal looked very tempting with a picture of a nice big Gammon steak and chips, when it arrived it was the smallest steak I had ever seen in My life and 25% of that was fat, it was well cooked and tasted fine, but no where near filling, I ended up going to a chip shop to fill Myself up, the staff were not to sociable and struggled to smile, I doubt I will be back.

We go here once a week, the usual pub food options.(burgers, fish, pie etc) Everything is always cooked and presented well. The staff are competent and friendly. Desserts are cheap so it's best to have one haha.

Not gourmet by any standard, but if you want a cheap, tasty & quick meal The Heartsease is a good place to call in.With a wide variety of classic pub favourites there is something for everyone, and there is a £3.99 lunchtime menu which is exceptional value for money.Drinks are reasonably priced too which is always nice and there is plenty of seating.The only downfall is that food isn't served between 2:30pm & 5:30pm so keep that in mind!!

Without doubt the staff work very hard. However the behind the bar hygiene is atrocious. Used 'Jcloths' right next to to lemons and shot glasses is not good. On top of this on the night I was there there was an electric drill behind a very dirty bar and used mops stacked near the coffee machine. I am fairly confident that this review will not make a blind bit of difference to the pub and it will just be another casualty in a long list of pub closures. I so wish I am proved wrong.

We had the misfortune to dine at the Heartease public House today for lunch, It took over 45 minutes to bring our meal, which was inedible, having complained to staff, no apology was forthcoming, needless to say we will not be going there again.

The last couple of visits to the heartsease have not been great, food was missing from the plate had to tell the waitress who then told me that they were out of olives that's why they weren't on the platter i ordered, was then offered more chuoros instead (not really the same as olives) as well as this the bbq sauce and sour cream was not brought out with my meal either. On my next visit the olives were still not present the same thing with the sour cream and sauce, I'm not sure if the staff or chefs know the menu? My third and probably final visit the food ordered (3 burgers), took an hour to arrive even though there were only three tables in the whole place that had ordered. At no point on any of these ooccasion were we apologised to for the lateness or lack of food. Such a shame because it's such a good atmosphere and the landlady is lovely.

Food bland, typical pub chain, staff could learn to smileCar Parking awful have to share with an Aldi store, even though pub was not anywhere near full spaces reserved for car park were full, had to park in Lloyds bank car park opposite.Will not rush back

The feel of this pub is that the Manager, a woman who works her socks off and a guy are the only 3 who seem to care as they do their job so well.The chain don't seem to support them in additional staff when know it's football day or special event and other bar staff treat it as a holiday venue.Shame as should and could be a super pub.