Hayes Garden Land in South Ayrshire

went for coffee and cake , but ended up having brunch and coffee and cake ! service very good , food very good ! place very clean and very busy !

Deceptively large and well stocked garden centre and gift centre. Lovely dining area and generous portions of food made to order. Even took away half my panini as it was so big I couldn't finish it. Very kind and helpful staff and a nice touch was asking if we required a boot liner for the plants we had bought. Free of charge. Simple touch that makes the difference. Definitely going back again.

We’ve been regular OAP customers for a long time and recently noticed a decline in the quality of the food. It’s not the cheapest of restaurants and it’s around £10 for a baked potato. The baked potatoes today were awful. Burnt, dried out and very small and actually nearly brown inside! We didn’t complain as what’s the point, they should never have been served up in the first place. Just wouldn’t go back. There’s plenty of other establishments in the area who take pride in what they serve up to customers and are not nearly as expensive and you don’t have to stand in a 20 min queue to get served.

OK so I was here today for brunch and a scone (big one cream and jam) and was going to wax lyrical about how fantastic everything was. I am out for brunch every day and no question this is the best... the only thing better is the laugh you get if you read the negative comments and the reply from the owner , absolutely hilarious. First the negative comments are 90% obviously from grumpy screwed up people but the replies are fantastic , almost as good as the food. Just for the record I totally agree with your policy on dogs , I no longer eat where the muts are allowed in its just disgusting. Please Please just keep doing what you do its very difficult to get the quality and standard you serve and unbelievably hard work. is it expensive ? no! Claridge's is expensive but to be fair they are both value. Thank you

Great garden centre, amazing selection of plants and good food at the restaurant

Stopped here a couple of days ago for lunch and a browse on our way to Troon, where we were staying for our anniversary. Cracking wee find! Cafe was busy but the staff dealt with this easily. Food arrived quickly, soups were delicious (shame they'd run out of cheese scones though, as this would have made a nice change to bread). Cakes looked amazing - but we resisted! Great shop, and a large selection of plants at reasonable prices. And delighted to see our favourite section in a garden centre.....the "plant hospital" (i.e. reduced price plants for us to nurse back to good health!) All the staff we encountered were friendly, welcoming and very helpful. We'll definitely be back... and won't resist the cakes next time!

Excellent choice of quality plants. Lovely bright airy restaurant, lovely sly cake.

Always a pleasure..such lovely individual items for seasonal celebrations x

My wife and her best friend visited garden centre today for lunch spent 35 pounds. There was a woman and man came in with a dog and the dog Excreted and peed in the eatery Disgusting smell and after cleaning it up she left the wipes dirty on top of the table. Certainly will not be back anywhere near this disgusting place ever again

Tea room , the food is 1st class

First time visiting , it’s a 45 minute drive but wow it was so worth it , as we entered the centre you instantly get that ooh this is nice . Lovely gift shop with a good choice . We decided to go for lunch , tearoom had an excellent menu and the cakes are all homemade and so much to choose from . Prices are reasonable and not overpriced. Excellent selection of plants some I not seen in other places. The plant area was well kept and tidy plants all looked healthy, and the lady working there was very helpful in helping me pick out plants . Some garden centres we been to it’s all tea room with some plants for sale , not here this garden centre has it all !! Lots of plants and accessories garden tools etc Garden furniture and lovely clean toilets friendly and helpful staff .Well worth the journey and will certainly be back .

I am Gluten free and had chicken rice soup which was very nice but the accompanied GF roll was not particularly good. We then had coffee and I had a GF empire biscuit which was awful!! It totally disintegrated when I cut it and ended up just a load of crumbs on my plate. Not impressed at all and the cost was not cheap at £2.75 for this small cake. I’m afraid you need to do better for GF customers!!!!!

Back to hayes garden centre today, 4th march 24 for a light snack and a browse adound their products. Picked up some small pots before lunch of cheese toasteis and coffees. Good food, great coffee, and awesome cakes. It is a lovely place to visit with a huge range of plants, gifts, and paraphernalia, and the tea room/restaurant has a great menu with delicious cakes and pastries. Ideal for meeting friends or retail therapy

Fantastic range of bedding plants helpful staff and coffee + cake was delicious lovely clean toilets

Excellent garden centre with good prices and a good tea room as well

Good food and always busy. Bacon rolls excellent

Visited today for lunch. One of us had the vegetable broth with a cheese scone. Both of which were excellent. The other had a prawn marie rose sandwich, which was accompanied by a small salad, coleslaw, and plain crisps. We finished off with coffees and shared a bakewell tart. Everything was well prepared and tasted delicious, especially the bakewell tart. There was the usual queue when we went in, but it didn't take long until we were served. Always worth the wait.

We are relatively frequent customers and find the overall experience mixed. The cafe itself is lovely and the food is invariably excellent. Some of the staff are charming; others lack warmth; and others still are borderline rude. We keep saying we are not going back, and then buckle after a few weeks. Recently I politely asked what a particular cake was, and the reply was a surly, “It’s written on the front.” It wasn’t, and even had it been, it wasn’t really an answer that smacked of customer service. Having gently tried to impress upon the server that the cake’s name wasn’t written on the glass, they again argued that it was (without offering to tell me anyway) - then realised that I was right, that the particular item had been missed off the glass cabinet (or perhaps put back in the wrong place), and grudgingly barked the name of the cake at me, as though I were some enormous inconvenience to them. I also have to say that, while I understand the motives behind the request not to take a table until served, at very busy times I am not entirely happy to spend the money and saddle myself with an awkward tray without knowing if we are going to get a table (not to mention that my spouse is disabled and not able to stand for as long as is sometimes necessary). We came very close to this very situation on a recent weekday lunchtime visit, and I should have been extremely annoyed to be left standing around, trying to keep a heavy tray up while our drinks got colder by the moment, until such times as a table became vacant. Picking up on something a few other reviewers have mentioned: I am unsurprised that the coffee loyalty card was discontinued. It was an extremely unfair system.

Today very busy, cafe could be better supervised, there table rule not being adhered to.

Lunch was lovely as always, staff very pleasant. Just a pity about the woman who owns the old black Citroën, reg plate sd11, who opened her back passenger door and crashed it against my friends car. You mustve known you hit the car and saw me checking the car! This happened Saturday 17th February 2024 at 3.55pm.

Top notch bacon roll, friendly staff, fab cakes, all good. Handy wee pit stop just off the A77. Highly recommend.

Great meeting place for motorbike club Staff made us very welcome great food thumbs up

Delicious scone and coffee , got in before the lunch queues as self service and the queues can be very long, worthwhile to look around the shop and outside garden

Go there on a regular basis great

Hi, we visited your cafe today and the two white coffees we purchased were just warm and only just drinkable. We mentioned this to one of the staff who said they would pass it on to the person in charge, she also mentioned that a technician was currently looking at the coffee machine. I'm disappointed that you did not try and rectify the issue and that we had clearly been served coffee from a known faulty machine. Really disappointed.

Can't wait for you to open on Saturday. We come several times a week as it's a real treat .

The Xmas season brings a wide range of decorations and ornaments. Always well chosen and sufficient items within a theme or colour range to satisfy the odd purchase, or a complete redesign of your home.

Quick visit. Well stocked. Will visit again.

Lovely soup, lovely treats, great service, bought some more baubles, lassies at the tills were lovely😊

Loved it. Nice selection. Nice café.

Fabulous as always.. Cakes and sandwiches always outstanding. Lovely soup and the best scones ever I have tasted.

Excellent garden centre. Cafe first class.

Food is always great, but this place is queued out unless you time it well. Great gift shop and good garden section, bird feeders, etc. At this time of year they have a great range of Christmas decs.

Wonderful staff. Food and prices are great.

This is one Super place to visit. Staff are real nice. An the food is truly out standing.

Great tasting and large meals and great prices. Service was quick and very pleasant. Will definitely be going back 👍

Cafe is worth going to on its own.

Always good plants, well looked after and advice on hand if required. Also great food, mostly made in house.

Lovely place for meals snacks . Garden centre and gifts

Good coffee in the cafe! Great selection of Xmas gifts, trees and decorations.

What a lovely hidden gem. Big servings for lunch, so go hungry!

Love going for a coffee and cake, or lunch the service is amazing, the quality of the food is amazing, the staff are wonderful very helpful.

Great freshly made brunch food then a selecting some autumn planting from a very good selection and finally browsing the gifts and Christmas departments 👍🏼

Dropped by when staying in Tarbolton for the weekend. Lovely garden centre with a nice restaurant. Food was excellent, especially the cakes!

Great food, great staff and as reasonable as you get!

Lovely garden centre and tea room

Please consider waitress service! Standing in a long queue only to be given a number and told to sit down. The girls come out and bumble around until they find you by which point your hot roll is cold! Surely with the expensive prices you could introduce less canteen vibes.

Friendly and the food is excellent

Good for a local garden centre. I did not have any food here though ***I didn't try the food here however I will most certainly be back to try the food. The cafe was bustling and food looked lovely***

Lovely food and surroundings but felt we over stayed our welcome due to "looks" from some of the waiting staff in the cafe. Food's a bit costly but nice. The seats are so uncomfortable!!!! Expensive but lovely items for you, your home and garden. Worth a visit even if it's just to have a wonder xx

Good food and pleasant service. Lots of space inside and outside.

Two recent visits to Hays, both times enjoyed the cafe experience food and service was excellent. My encounter with staff in garden centre was excellent couldn't be more helpful. Wish I could say that when purchasing gifts both time staff was very unpleasant and surly.

Nice place for coffee ☕️ and cakes. Garden centre has some nice gift ideas.

Excellent bacon roll and great service

Fantastic food...scones are amazing...

Great garden centre. Restaurant food first class. Staff excellent

Went to the cafe and the food was nice and good value for money will definitely be returning

I remember having the best scone ever in this garden centre cafe a few years ago, so it seemed the best place to go for lunch in the area. There's a great selection of sandwiches and paninis, as well as the deli plates which we had. The smoked salmon one had a good helping of salmon, egg mayonnaise, lovely fresh bread and butter, and a salad. There's also a huge selection of lovely cakes - sadly we didn't have room for one, but we'll be back for afternoon tea next time we're in the area!

We visit Hayes often beautiful garden centre with a fab cafe the cakes r to die for. Think we going again today. Yipee

Love here . Amazing food friendly staff lovely surroundings. Need to wait a bit to be served but so worth the wait. Great parking too.

Loved the way it's all set out...very attractive and lots to different things to browse through.

Absolutely brilliant garden centre with a lovely selection of affordable plants

We regularly go here with our 2yr old granddaughter and/or elderly sister in law. We buy around 4-6 coffees a week and for this, one stamp is awarded. 'Rip off' comes to mind. The coffee and scones are good and some of the staff are pleasant but not consistently so. Policy to stand in a queue to order (before you sit down) whether mothers with babies ,young children or elderly infirm is quite discriminating. Customers then have to carry their goods to a vacant table. This is grossly unfair in this day and age of inclusion for all. The actual garden centre is also the same with regard to young children and elderly customers. Everywhere you go there are copious signs saying "Do not' do this "Do not" do that. Heaven forbid if you actually need to sit down and rest. The manager stalks us when we are there with our granddaughter and makes us feel very uncomfortable and unwelcome. I regularly also spend money on plants but after this recent experience Eden or Gemmells will be our preferred choice. Very, very disappointing when Hayes could be so,so much better than this.

Coffee, home baking, food all very good. No problem there. The “average” rating relates, purely, to the decision to stop the “coffee loyalty card”. This, for me, is a mistake. The “one stamp” to the card per visit was already less than, eg, Eden or Bella Luca - these 2 coffee shops stamp the loyalty card for each hot drink purchased. But, for Hayes to remove this altogether (especially in these difficult times) seems a strange move! Hey ho!

Absolutely disgusting treatment from staff. We checked at the door if we were allowed a therapy dog in and were allowed, then once ordering food and sitting down, we were very rudely told to leave. No understanding for the situation of the small silent dog being needed, and the woman in charge caused a scene which is the worst thing you could do to someone struggling. Had our food refunded and will not return. In response to the company’s reply: We did not “streamroller” anyone as we waited outside while someone went inside to ask and Donna’s daughter gave us permission. The dog was carried in so there was no possibility of mess and I suggest Donna needs sent for retraining on the law concerning therapy and assistance dogs as you have made the company liable to a law suit.

I was at Hayes garden centre today and had a pretty bad experience. They have all their Christmas stuff out and my daughter (she is only 3) accidentally broke a glass bauble which was hanging from one of their Christmas trees which I later found out was only £2.99 retail. I was then chased by a member of staff who demanded I pay for the broken bauble. I did end up paying for it but have come away feeling done over as surly this is a given in these places that accidents happen. if they do not have contingency for these wee accidents they should have fragile items out of reach or cordoned off. My daughter then felt like she had done something really bad and I felt sorry for her . Really disappointed and feel like the staff didn’t handle this very well at all. we are regular visitors to the centre for coffee/lunch And spend a fair amount, we told the girl this but she didn’t care - extremely poor customer service! All this upset for a £2.99 bauble!!!

Christmas prep done well as always. Cafe good with huge selection. Prices on the expensive side but quality justifies this. Quickly and pleasantly served. Bacon roll is huge and note the sliced sausage roll gives you two slices so well worth it. Lovely chicken and leek soup and carrot cake. Only downside was damaged wicker chair at table which had ragged metal spar that caught my daughters knee. Raised it with server who was most apologetic and checked everything was ok and promised chair would be removed. Will be back before Christmas for more bacon roll goodness!

Hayes coffee shop in Symington is really outstanding. The choice and quality of cakes is unequalled and the bacon rolls incredible. It may not be the cheapest but it's the best.

Along with members of our family we had lunch at Hays Coffee Shop Symington. This was not the first time we have visited and our expectations were not disappointed. The que at the food counter was fairy long but it was fast moving and there was plenty of seating available. The food that we were served was plentiful and well presented by friendly staff. We all enjoyed our stay and vowed to return.

Stopped in for lunch with my daughter today and what a lovely experience in comparison to Dewaldens two weeks earlier when my heavily pregnant daughter was refused tap water at lunch. Lunch at Hayes was delicious, staff were relaxed and friendly and tap water was free to help yourself. Fantastic

My goodness! £8.00 plus for a baked potato, £8.00 plus for a Panini, £3.15 for our Latte's, a Bacon roll increased from £3.45 to £3.95. Three amazed customers unlikely to return.

Very nice lunch and great coffee. Shop is decked out for Christmas and a great light display along with trees . As always, beautifully decorated.

I returned five years after I'd first been here and was delighted to find the scones were even nicer than before, and they were good back then. I had a Cherry Bakewell scone which was lovely and had a nice marzipan flavour. I do enjoy a scone and these ones were top notch. It was very busy but were given a little buzzer thing to hold to alert you to join the queue which was handy.

We are regulars at Hayes in Symington. More expensive than most in Ayrshire it has to be said but that wouldn’t stop us from going. However...................£3.45 for a skinny slice of Lorne sausage on a breakfast roll is just too much! A roll with 3 slices of quality bacon at Hayes is also £3.45. I think most people know how much lorne sausage is so come on, Hayes, either pop 2 slices of lorne on your rolls or reduce the price.

A friend recommended this garden centre cafe to us. We enjoyed it so much we visited twice within a week. The coffee, cake selection and food on offer is just lovely. The staff are equally very nice and the ambience is welcoming. Most importantly the cleanliness is first class, especially, in these Covid pandemic times. Overall, a quality little cafe with adjacent garden centre and gift shop. Well worth the drive down the M77. Our favourite new cafe & garden centre to visit.

Normally very good. These must have been scones left from 3 weeks ago, very dry with no redeeming qualities at all, cardboard would be a good description. Luckily I had a vacancy roll which was very good.

Enjoyed morning coffee and a scone at Hayes, a place I go to often. This was my first visit post lockdown and I was very impressed with the health protocols, the food and general ambiance. Great job Hayes !

Had lunch with friends and what a treat, very difficult to choose from the menu as everything looks so tasty. Our lunch was so good we just had to stop in again on the way home and have some delicious cake. Lunchtime was busy but the staff are very capable and friendly we couldn’t believe how quickly our food arrived. Ten out of ten ~ we are going back very soon.

After two hours driving in rain and gales we thought we needed decent coffee and scones so stopped off at usually reliable Hayes. Scones were a bit sad leftover ones but otherwise ok. The filter coffee seemed very low on coffee, so I took them back to be told that the ground coffee was better- (??) Staff were happy to give replacements but they were awful too though we drank them. Coffee and scones are usually great - maybe we anticipated too much.

Always spotlessly clean and tidy. Staff are an asset. Unfortunately £3.30 per cup of Flat White coffee is a decided disincentive to travel 2 x 7 miles for the "privelege". MUST be addressed.

Had a lovely lunch in warm environment with nice atmosphere. Nice place for a chat. Lovely soup with filling sandwich, salad and crisps. Never managed a cake from the many options but will hopefully make it back another time.

We are very frequent visitors to Hayes coffee shop. Fantastic home baking, lovely home made soups and fab coffee (not to mention the delicious bacon rolls). What more can you ask for?We know the staff quite well now and they are always friendly and engaging.Bought the frozen chicken and rice soup for Christmas Day and passed it off as my own!! Delicious.

I've been to Hayes Garden Land a few times lately I love having lunch here and there's alot of choice , it's not the cheapest place but what garden centre is these days, its definitely worth a visit .

Dropped in against my wishes as previous visits were disappointing. On this occasion good, fast service. Food was lovely, a small half portion of Mac'n'Cheese with salad was ample.We got in at the right time as became very busy just after our service.

I generally visit Hayes Garden Land to meet up with my brother and his wife.It is a great spot, and if you get there early you can nab the comfy seats or couches :-)The choice of food is brilliant, and there is a wide range of other goods to browse.There is also a separate shop outside to visit if you feel like buying a present for a friend.Highly recommended.

I visit regularly and always enjoy being there. Food is first class. One has to be patient however as there are often long queues at the ordering point.

Really enjoyed our visit to the restaurant where everything is freshly made and tastes great. The shop is decorated for Xmas, and has some good gift ideas.

Come here regular for lunch. The food is fantastic, scones are delicious and the service cannot be faulted. Very warm and welcoming place.

I go there with my brother and his wife at least once every 2 months for a get together.

Fantastic garden centre with superb food outlet, knowledgeable staff who know their products inside out. It’s just a great place to visit and select your garden stuff.

Plenty of parking and love looking at all the lovely garden and homeware. The cafe is brilliant with lots of choice, excellent value for money, served quickly by friendly and efficient staff. Always busy when we go but still able to find a table. Food and cakes lovely. Look forward to seeing all the Christmas decor next time we visit !

Went as a family yesterday. Ordered sliced sausage rolls for 3 of us. Mine had to be returned as it wasn't cooked all way through and still raw. It was exchanged no problem but I can honestly say very over priced as we never enjoyed them felt the sausage was very tough and not really meaty just lots of grisle.

Hayes Garden Land has everything the gardening enthusiast could look for, from packet of seed to greenhouse.

Really enjoyed a great menu selection, and thoroughly enjoyed our lunch. The Centre is well stocked, and well worth a visit.

This is a great place for lunch. Typical garden centre food with cakes to die for. The soup and sandwiches are always good and you never get bad food here. Staff are great and quick to clear tables. It’s always busy so it speaks for itself.

We were impressed by the variety on the menu, and by the food, including a great selection of cakes. It was busy (Sunday lunchtime) but the self-service queue moved fairly quickly and our hot food was delivered to our table within minutes of us sitting down. We enjoyed it.

Food excellent. Usually a queue at the weekend, but clears quickly. Homemade food and lovely baking. A nice trip out for a nice piece of home baking. Nice selection of gifts on sale and Easter items.

We were recommended this garden centre by friends. We stopped off on way to Troon for lunch and coffee. My husband had the soup and sandwich combo and carrot cake, all delicious. I had a latte and cinnamon and apple scone. The scone was delicious. It was very busy however the queue went down quickly. The weather for March was amazing and we sat outside. What a wonderful place. Staff all super friendly too and an amazing gift shop. We'll definitely return.

8 of us came here on the 26th of January for lunch.

I have been a few times with friends and always enjoyed it. My husband has just retired and I thought he might enjoy lunch here. He loved it! Could not believe how much bacon was in his roll! I usually have soup- as I love the fact I can have a cheese scone for afters as I don't really like bread. Also the fact water is always available is a bonus. Always busy always great staff. Oh and great shop to wander in after.