Hatch & Wolf in Belfast

Brisket was Beautiful, great and a fast service i highly recommend. Will be eating there again 👌👌👌

The food from Hatch & Wolff is second to none. I got an unsolicited flyer which I put in the bin, then took it out again: and boy am I glad I did!!! The food is top quality, the staff are friendly and helpful, and the delivery drivers make sure it is still piping hot when you get it. We had our first takeaway 2 weeks ago and have had 3 since then it’s that good. Give this place a go, you won’t be disappointed

Sadly, there isn’t a no-star review This “restaurant “ happily accepted my order via a third party app, but, over an hour later, still had no sign of food leaving the kitchen. When contacting them, an unnamed staff member was rude, belligerent and aggressive. His customer service tactics bordered on bullying. His version of events varied during the course of conversations, ranging from: your food has only just left the restaurant, to : the driver attempted delivery and you refused to accept it. Other reviews on the food are varied - some like it, but there are too many reviews referring to poor service, cold food etc. I am afraid that when I see such a variety in reviews, alarm bells ring - as it is all too easy for paid promotions to promote unsubstantiated reviews. So, I am out of pocket. Hatch and Wolf have repeatedly refused to refund my money for goods and services not received, and yet have presented a very different version of events on social media. Bullying included the threat of telling me the phone calls were recorded. I welcome a copy of recordings, but tend to believe this was merely a threat. Altogether a very unhappy experience.