Harvester Kings Head Frimley Green in Surrey Heath

Food really poor cold greasy very unhealthy the restaurant was very dirty greasy floors tables toilets not working and totally filthy the hole place needs a clean and re decorated, the staff we great helpful and worked hard will never return

Normal harvester good food nice staff. usless WiFi difficulty in signal to pay bill

The place had really lovely staff but it's falling to bits and the food was average.

We're short of staff.but were served quickly.well done.

Staff were very nice and welcoming I think we came at a busy time and luckily got sat in the bar area. Food was good and it is a good place for children.

Came here for breakfast with my little girl & we were treated amazingly by Sarah & Kerry who made a fuss of us both & gave amazing service. Food was excellent and throughly enjoyed by us both!

Absolutely TERRIBLE! I ordered 3 drinks while my sis has gone to get something from the car. When the staff came back she only had 2 drinks and saw there were 3 of us. Looking down on us and said SARCASTICALLY “OH!? THERE’S 3 OF YOU AND YOU ONLY ORDERED 2 DRINKS!!?” I ignored her words and tone of voice and said I ordered 1 Pepsi and 2 Pepsi max. Waited for quite awhile for her to come back to take our order. As we haven’t been to this Harvester for some time due to change of location and just visiting our parents, we did not know the changes. For Salad bar, before customers can help themselves once they have sat down and ordered drinks but it’s different now, we have to wait for the staff to give the bowl and make the order. HOWEVER, the same lady who was serving us, SHOUTED at my brother ACROSS the restaurant and said “YOU CAN’T GET THE SALAD, YOU HAVE TO ORDER!!!!” We were shocked as well as the people who were sat next to our table us. She should have came over to my brother to inform him and in a proper manner. I work in Hotel Industry and this is UNACCEPTABLE!!! VERY BAD CUSTOMER SERVICE!!! Who would want to be shouted at, as if it seems we were there to steal and not pay!? First of all, she should have came and said “apologies but we will need to take order first and give the bowl for the salad bar, I’ll come over to your table if you’re ready to order. BUT NO! When my brother came back, of course he was UNHAPPY WITH HOW HE HAS BEEN TREATED. My brother said you don’t have to shout from across and the staff was very confrontational, she said “EXCUSE ME WHAT ARE YOU SAYING!? DON’T BE RUDE!!!” With her eyebrows raised and leaned back as if she was surprise of our reaction because of her ACTIONS. She repeated with AN AGGRESSIVE voice this time “NO! NO! WHAT DID YOU JUST SAY!” My brother then, said you were the one being rude earlier, you could have came over and said it nicely. The staff did not stop and tried to justify her actions. As we were hungry, my brother just said, look we are here to eat, we would like to order. She did not stop and said she will GET HER MANAGER! We told the manager what happened and he apologised and said maybe it came across differently to us. We said no, she was all lovely to all other customers she was serving around us but she was spoke differently to us. (Note-: We are asians and all other customers were English). He asked if we want to be served by a different staff and we said, yes please. NOW, while we were eating having our lunch at around 12-1pm on 2nd October 2024. I noticed the staff (the lady) has been GLARING AT US especially at my brother in between of her taking orders from the other tables. My brother have noticed as well and told us. IT WAS VERY UPSETTING TO THE POINT WE COULD NOT EAT PROPERLY BECAUSE WE HAVE LOSS OUR APPETITE DUE TO THIS DISGUSTING BEHAVIOUR!!! I asked the manager to speak with me in private, and she glared at me when she heard this. I told the manager, how his staff (the lady) has made us felt (horrible). We came here to eat and enjoy our lunch, not to be treated this way. I told the manager, this is VERY DEGRADING. How she treated us was different to others. I told the manager, do you know how we feel and how we see this???? Of course the manager, apologised and said again, it could have come across differently. I said no, SHE IS RACIST. We are not asking to be treated special. The Manager said, he will speak to his staff. TO THE OWNER OF HARVESTER FRIMLEY GREEN-: Please kindly look into this matter, it is unacceptable to have staff who mistreats your customers. We used to come here often and your staff has always been great and lovely! And we have never encountered racial discrimination at your restaurant until yesterday. I had breakfast with several aunties and uncles this morning and mentioned them about what happened. They told me they have encountered the same with a certain staff not just once. When they described the staff, we found out IT WAS THE SAME PERSON. **The staff (lady) was more on the overweight side, blonde hair with glasses.**

Really disappointed with our visit last night. The place was packed and only had 1 person doing drinks and about 3 staff serving (who then had to clear and make desserts too). Apparently they had plenty of staff, but the Manager refused to call in extra help. If that is true, then clearly making money is the priority, not making sure customers are served in good time and wanting to return.

We love this place. Sadly, just today one of the chefs was rather loud and silly. Kind of put us off which is a shame. Waitresses weren't feeling friendly we found today

I always love going here. Friendly service and good food.

Fantastico. Chloë was amazing and very hard working.

Debbie was amazing today! Very welcoming and excellent service!! Will be coming back!

Visited today (11th Sept) with my friends after work. Our waitress, Sadie was fantastic. Not only was she friendly and efficient but she also brought a lot of warmth to the service and really enhanced our experience. She’s a credit to the team at harvester! The food was as you’d expect, came out fast and tasted good. Thank you again to Sadie for the service and for kindly laughing at my joke!

Great salad cart all tasting amazing. The mix grill was cooked to perfection and we got seated even though we arrive 30mins early

Served by Debbie who was excellent .thank you to the lovely lady

Excellent food Excellent service from Rachel.

Very quiet in the pub area on a Tuesday evening. The restaurant was full. We had vouchers for money off a 2 course meal. The menu for that was smaller than the extensive menu if you are ordering without a voucher. Food good. Sizeable portions. The staff seemed overworked.

Was a great meal out, even though they got busy we felt very looked after by Debbie and the rest of the team, the food was great as well

Came here as kids meals were £1 with main adult meal. Haven't been to a harvester for a good 8 years. Good service and the food is good but it's quite expensive for what it is. You can eat at a more classy place for the same cost.

Debbie was amazing, lovely personality and really attentive

Me and my partner came down for a lovely dinner we were greeted by Dan who always has a smile on his face and our server Debbie was great and attentive all night even when it was busy

The service provided by Chloe was efficient, attentive and friendly

Very nice meal chloe was very friendly and helpful

Chloe provided exceptional service which made our family birthday meal all the more special. A++++

Chloe our server was lovely made it a very pleasant evening meal.

Great food and great service Joe and Eli and Dan were amazing

Our server Debbie was very friendly an efficient

Debbie was very friendly, polite and helpful, good service overall.

Debbie was fab during our visit. Good food as always, service was quick!

Really lovely meal. Debbie, our server was friendly, helpful and knowledgeable. Thank you Debbie

Expensive and poor quality food.

Debbie was fantastic! Very warm and friendly

Debbie was lovely and made our birthday meal great! Thank you

Debbie was very helpful with answering questions about the restaurant regulations thank you definitely coming back 😊

Debbie was amazing , great service thank you

Love coming here very friendly welcoming staff. Food spot on today we had Debbie seeing what a wonderful lady Will be back again soon

Friendly staff, very helpful. Good service. Food was well cooked and arrived quickly. Actual restaurant was clean but looking tired. Could do with a lick of paint and a freshen up

Great customer service from Debbie this BH Monday. Everything was brilliant. Thank you Debbie.

Great food, great prices and great services from Debbie! No complaints from us!

Had a lovely server Rachael who was very polite and attentive without being too overbearing. A true asset to the company 👏

Was serviced by Rachael who was great and very friendly!

We were served by Rachael who was very friendly and helpful. She was attentive without being over intrusive, and had an excellent knowledge of the menu. Thanks!

Good food and a good service from Rachael

RACHAEL was very friendly and made us feel very welcome, thank you Rachael you are a credit to the company 😊

Service was fast and polite. Food was hot and tasted good.

Had a great meal Rachael was amazing She looked after us so well Always with a happy smile

Rachel, was very friendly and her service was great.

Had a lovely big family meal here. Rachael was a superstar!

Rachael was a very good server. Attentive, personable, and kind. She is a credit to the organisation.

Great food! Our visit was made by the service we got from Rachael, she was excellent and made us feel very welcome

Lovely little lunch with the children, friendly service from Debbie ⭐️ she was really helpful and friendly!!

Busy when we got there but very quiet from 8pm. Food was good. Kaylee was lovely and very patient with our indecisions!! Thanks.

Rachel was our server & was so lovely right from the start. She was so good with our 2 year old grandson as well & provided an excellent & friendly service. Food was served promptly too.

Good food. Great service from Autumn. We have come again and what a complete different experience. Tables and floor dirty with food. Service slow and food below usual standard. Disappointed 😞

Amazing service (by Debbie) and really nice food - prompt and friendly!! Thank you 😊

Great food, fast service. Excellent service from Debbie! Chicken wings particularly good.

Love coming to the Frimley Green Harvester! Fab food and always great service, special thanks to Debbie for being so helpful with my gluten free allergy! We had a lovely meal :)

We were served by Debbie F who was very helpful and attentive. Food was perfect.

Lovely staff Rachel was very welcoming and helpful

Had a lovely meal tonight, we were served by Rachael she was very welcoming and friendly, great interacting with the kids 👍

Racheal was our server. She was very friendly and helpful

Rachael was amazing. Very polite and friendly. Great interaction with the children too.

Bit of a delay in service due to fault in kitchen. Once resoved good service with helpful staff.

Food was absolutely disgusting burnt and dry

Even though 'Harvester' is an anagram of 'starve her' we didn't go hungry on our visit. My ol' Dutch came up with a plan to maximise her free salad bowl. She piled the bowl high with salad stuff and then poked a sharpened bike wheel spoke through it all. Then she started sticking stuff on the end of the makeshift skewer. When she got back to the table her salad bowl was about 18 inches high with skewered salad stuff. "Why didn't you just make more than one trip, my little plum tomato?" I suggested. "Can you do that, then?" my ol' Dutch said. "Yes, of course." "Now 'e piggin' tells me!"

Was sat at a table that was absolutely filthy, my son has autism and the table was in a alcove type place, we asked if we could move over to another table but was told it had been booked for 8 people so we couldn’t. Food was small, hardly any chips on plate, bread rolls were stale, parts of the salad were grey, drinks were cheap pop, paid £100 for food and drink that was poor. Desserts were good. Can’t fault them but that was it. Really very disappointed as we took our children for a family meal which wasn’t at all great. It turned out the table we asked if we could move to (which was apparently reserved) was free the entire time we were there. No one had turned up!

Everything was rely good, staff were great food was lovely, rely good evening out.

Don’t bother to order the free salad, it never comes with the order. Don’t offer it if you are never going to include it.

We had a large group with a toddler and new born, staff were lovely and helpfull, nothing too much trouble would visit more if lived near by

Debbie, our waitress was so helpful and friendly. Thank you 😊

Debbie served us and we had a brilliant experience she was polite, professional, engaging and friendly. She definitely is a all round credit to have on your team

The inside appearance is better than the outside. Looks a bit run down on the outside but inside is good. Staff were friendly & helpful. Service was good though the desert took a long time to come. It was second time I have visited & would still go again.

Lovely meal, chicken and rib combo, had to book into the bar as on line said it was fully booked, this wasn’t the case, must do this when short staffed.. had to ask at the bar for salad bowl and cutlery.. no wipes given as I had ribs, so could have done with some, staff seemed unmotivated

I'm never normally negative about places I've visited, but I was saddened with this place as I went a long time ago (years) and have been back in the area awhile and thought we would go for dinner. Online booking was a breeze, but then you get 8+ text messages on the day to confirm you're coming. We always arrive early so we can enjoy a drink before our food and admittedly we like to space out nibbles starters main etc. Firstly, the waitress was the best part and did everything she could to help but we literally finished a salad bowl ( the salad bar is still amazing and the best thing about Harvester ) and our mains arrived after we had asked if we could delay the main for a bit, but it was literally there in 5 minutes or less. We asked for it to be taken back, and this upset the chef who left it on the side loudly, remarking that it would not be re cooked. We became aware from other diners as we are all sat so close that their meals were incorrect, under cooked, or not as described on the menu and all I can say is I've never heard a manager apologise so much. When the food was bought back to us, it had indeed been re cooked as thanks to other diners ordering similar food, our meals were re cooked. The food itself was good and value for money but the place itself is very worn out and needs a refurbishment urgently, the garden is huge and dog friendly but the litter and dogs mess bags lying around put you off being there. The garden itself is unkempt and in need of attention. The addition of ashtrays to the outside areas would be a good idea as between staff and customers there were cigarette butt's everywhere. The building is in dire need of repainting and drastic repair and cleaning. Staff wise, the young girl who served us and the lady who served other customers around us were very good and competent, but the young men serving need to possibly get training in customer service as referring to people as "mate" when they are old enough thier fathers or grandparents is not polite. The other fascinating issue is the lack of awareness by staff that they can be heard when in the rear courtyard discussing customers and their comments again are not polite.

The place is run down and needs a lot of external work. Broken fences, peeling paint etc. Shame as it's quite nice on the inside.

Great stuff great food dog friendly Food tasty Best burger ever

Dreadful steaks, awful decor, blinds broken , lights not working, shredded faux leather chairs, filthy windows,

Absolute amazing are service from Debbie honestly phenomenal such a lovely lady whith a great bubble personality been so good so recommend her if your lucky enough to get her enjoy

The best of all the harvesters that I have visited. And there have been many.

Portion sizes Have Gone Really Small ..the fish (very small) and chips especially . And service was far to fast between starters.salad bar.maincourse just no room on the table ..also Toilets could do with a Lick of Paint

Debbie was very polite and professional. Nothing was to much trouble. Would highly recommend again and will definitely come back.

Great salad, but the burgers are always dried out and not nice, other food seems ok that the family had.

First visit today since the last in 2010! Food was great and staff were incredibly friendly. Well done to the team on this evening (shout out to Sarah!) refreshing to see smiles and such a welcoming personable approach.

The ultimate breakfast was delicious and our server Sarah was a delight!

Meal with friends Saturday...all meals superb ... Sadie..flawless service ..friendly ..polite attentive but not pushy calm and .Sadies service should be commended in times when most use reviews to complain ...5 star Sadie..ty

Salad cart was very poor. Not refreshed quick enough. Too many virtually empty bowls. I had an ultimate combo. I found it quite bland to be honest.

Food was perfect and Rachael took very good care of my family. Will most definetly be coming back.

Today I visited harvester with my husband. We had a lovely evening meal, food was delicious, Served very quick, Chloe the waitress was amazing,very friendly , service 10/10 definitely recommend 😀 👌

Tried to book a table here last night well in advance of the time but it kept failing on the app and laptop. I ran out of time to call them but drove 70+ miles to meet my brother here. Thought no issues right? When we got here and I walked in, a man looked at me and made a point of tapping a sign on a board, I thought he meant I needed to put in my reg plate. He then said 'We're closed, Read the sign'. The sign literally said 'Wait here to be seated'. The man then escorted us out, there was a A4 printout stuck to the interior glass. But I was talking to my brother while walking in. Maybe locking the door might be a more obvious sign you're closed perhaps.

My children and partner are allergic to milk. There was confusion and stress surrounding the desserts, whereby my daughter was served a cone with her non dairy ice cream, which she was advised was dairy free. It was not. Whilst my partner and I appreciate that the waitress was a trainee, the management clearly failed in this instance to exercise full safety precautions. Having discussed the situation with the manager Eli, he assured me it would be addressed in a team brief the following day to ensure all staff are appropriately trained before being asked to take this kind of responsibility. The manner in which Eli responded to our perturbance was suitable and respectful. I would be happy to visit again, as long as safety measures have improved.

After a hour of sitting at our table which was very cramped. The assistant manager came over and told us we have to hurry up as we only have the table for 1hour 30mins. We told them we are waiting on someone who got stuck in traffic. He said they have already booked the table out within the hour. At this point the restaurant was not busy and many empty tables around us. We ordered food and more drinks and the food was very poor quality. The steak (we ordered well done) was burnt (black) on the outside and very dry and under seasoned and the ribs were undercooked. The Mac’n’cheese was microwaved and only had a few pieces of pasta under the over heated cheese. The trainee was training another member of staff during their “very busy” period and our server never came and asked us about or food or if we needed anything until we have very obviously finished. We have been here before and never had this poor service.

Rachael was our waitress and she was brilliant very welcoming Salad bar was cleanest one we seen Will be coming back

Good service.... Very attentive...thank you, Rachael

Rachael our server was the most attentive waitresses we have ever had! Nothing was too much for her from going to sort out our fussy children to making sure we had downloaded the app for rewards and offers. She was chatty, friendly and made sure all our needs were met. Was a very enjoyable experience and if you are lucky enough hopefully you will get Rachael as your waitress! Thank you so much!

Rachel was amazing very friendly,helpful, polite and a very good sense of humour.

Staff lovely and friendly and helpful. Yes it's a bit dated but we love the harvester salad bar which was great. We both had steaks, my DH was perfect unfortunately mine was mainly grizzle. Staff did ask if all was OK but after a stressful week, I didn't have the strength to moan. They do have a lunchtime menu, which would have been cheaper, unfortunately as GF and lactose intolerant ( yes i know boring) their wasn't any choice for me.

Great service by Debbie very friendly and a great server, came for Birthday and Fathers Day meal. Thank you Debbie

Fantastic service from Sarah. She made our visit today for Father’s Day perfect. A credit to the harvester

Went out for Father’s Day had great meal excellent service from Rachael deffo will be coming back

Lovely meal with the family, really helpful and friendly staff, good food choices including vegan options and plenty for fussy children.