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3.9

Based on 2.174 opinions finded in 3 websites

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Nº 348 in 477 in Wealden

CUSTOMERS TALK ABOUT DISHES WITH..meatcookedpuddingsaladladychickenribssteak

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The service was very good. It was busy and there didn't seem enough staff to be able to properly clean - our table was a bit sticky and they simply did not have time to clear up the food from the floor before the next tables arrived. I appreciate that parents should clear up the mess their children make, but unfortunately not all do. But the staff were working hard and doing the best they could under the circumstances. The food was fairly mediocre, the salad bar has gone downhill, the chips were poor quality, and what were those square fried things on the plate? The pea sprout garnish was so withered it needed resuscitating, and I'm glad the kids meals were only £1 as the burgers were very poor. The chicken and ribs were adequate but the presentation was poor. Just as well the serving staff raised the score!

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David Chapman . 2024-12-30

MORE AT Google

Lovely place to eat with fast and polite service. The food was well presented and delicious

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Stuart Perryman . 2024-12-30

MORE AT Google

Came in for a meal and was served by cassie who was very friendly and efficient with taking our order. The steaks were cooked to perfection! We will definitely be returning!

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Mouheb Rejeb . 2024-12-30

MORE AT Google

Kat on the bar gave great service, cassie and Ella gave off a friendly and welcoming atmosphere. Food was quick to arrive and was fantastic. Will definitely be returning!!

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Kris Whiteley . 2024-12-30

MORE AT Google

Good food, but what really made this 5-star worthy was our server, Violet! Thank you for the amazing service, hope to see you again soon!

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Christian Bechara . 2024-12-29

MORE AT Google

Went there for Christmas dinner - lovely vibe and service and food was great 👍

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j.s .t . 2024-12-29

MORE AT Google

Food is very average for the price. Chips were just warm when they arrived on our plates, they were replaced but almost finished our food when they came. Chicken skewers were dry. Two small cokes ordered, arrived in small bottles which were £3.40 each !! On the plus side, staff were very friendly and polite but will not be returning.

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lesley seddon . 2024-12-29

MORE AT Google

not a bad stop for some refreshments

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Stephen Collin . 2024-12-29

MORE AT Google

Manageress and waitress were very friendly and helpful. Her staff are letting her down... toilet floor and table was so sticky! Salt and pepper shakers empty or blocked. Salad cart not being restocked. The food was just bad and having not even eaten an apple all day and hiked the seven sisters... despite that I couldn't eat half of it. It was so overcooked all of it and too tough to cut. Manager took money off the bill and was apologetic but her chefs are taking the piss on their wage either because they want too or because they can't be bothered.. which is still a piss take. 35-40k salary and they can't cook an egg. Maybe they need to be put on a support plan and a basic cooking course. Nothing difficult about a jacket potato and gammon.

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Savannah Huckle . 2024-12-29

MORE AT Google

The service was brilliant, our server was friendly and fun and made our day special. The food was amazing and cooked to perfection. Thank you for such a great service, I couldn't fault anything.

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Lena Tudor . 2024-12-26

MORE AT Google

Been here quite a few times over the last two years wasn't the greatest thought we would give it one more try and it will literally be out last

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Tracy Millward . 2024-12-23

MORE AT Google

Fantastic breakfast with Santa experience

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Carly Nesbit . 2024-12-23

MORE AT Google

Updated, since a previous visit 6 years ago, which was a 2*. My most recent visit was with my kids for Chrismas breakfast. The help with booking over the phone was great. We got disconnented and continued straight back, no messy about. On the day of the visit we were greeted well with humour and smiles, it's goes a long way if you look like you like a your job which the staff on this day looked to be having. We met Santa at our table, and he was lovely, high fives all around, and really broke the ice with the kids. Didn't know santa would give a fist bump and drop a rap. Very versitile. The food was very nice and hot, cooked really well, the kids' meals were a good size for then, and the adult portions were more than enough (for me) if you went ultimate. Overall, from a 2 * up to a well-deserved 5* like over harvesters I go to. Thank you for fitting us in at late notice and making such a nice experience.

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Rob Stevens . 2024-12-21

MORE AT Google

Shared a great breakfast with santa with my grandchildren Santa was absolutely amazing and great with the kids,certainly a memorable experience Keep up the great work and thank you

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Debbie Purnell . 2024-12-18

MORE AT Google

Have messed up here a few times now. One on my birthday when I ordered a vegan burger and received a very sorry looking bun with hardly any salad and 2 meat pattys inside. We gave it another chance yesterday but ended up waiting 40 minutes for our sides, only to find out (when we could finally get a staff members attention) that something had gone wrong and that they weren't going to be served. Our server said that she would never eat at the harvester herself and that a few kitchen workers had quite recently quit and mistakes were being made frequently whilst new staff were being trained. Won't be coming back. Servers were also not very attentive, at all.

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kiana mehmet . 2024-12-16

MORE AT Google

Horrible smell from the toilet at the entrance, waited 45 minutes for our food and after finally getting our server’s attention, discovered no one knew what had happened to the items we had ordered. The food and service were both poor. After two prior experiences that played out similarly, tonight will be our last visit.

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S Whitfield . 2024-12-15

MORE AT Google

Excellent food, friendly efficient service

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tracey parsons . 2024-12-04

MORE AT Google

Absolutely dire. The meal came out and I thought I'd been served a child's portion. When I put the first piece of chicken in my mouth the rubbery texture immediately made me realise it hadn't been cooked properly. The waitress agreed without any fuss and offered a replacement. I politely declined and we left.

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daron bates . 2024-11-30

MORE AT Google

Great lunch catch up food very tasty and good value

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Keith Ellis . 2024-11-28

MORE AT Google

Watered-down gravy. Order not taken down correctly. Great family atmosphere. Service could be better.

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Barnabas kyriacou . 2024-11-25

MORE AT Google

Great Harvester as they all are. The food was fantastic and wonderful. The service was excellent from start to finish The venue was very clean and tidy. Was not disappointed

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Vincent Cantlow . 2024-11-25

MORE AT Google

It was a good visit, staff were friendly. The only trouble we had was our main meals were brought out while I was still eating my starter so had to get them to put it under the heat lamps at the grill area. I think they should have checked we were finished our starters before bringing out the mains if only to remove the plates so there would be room for our mains. Not a major issue & I would recommend this Harvester.

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Mags . 2024-11-25

MORE AT Google

No draught beers only bottled. The portions were ridiculously small and of poor quality. It was all very dried up and disappointing. My meal was cold and I. had to send back which I then had to eat on my own as the rest of my family had finished by the time my meal was returned.

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Sue Brown . 2024-11-24

MORE AT Google

The food was average. The waiting staff were great. Super friendly and helpful. There was a large group of us to manage and nothing was too much

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Daniel Collenette . 2024-11-24

MORE AT Google

Called in late for a sunday breakfast was really good full English. Both girls who served us were very polite and helpful. Very happy with our visit and enjoyed the food and coffee.

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Dave Yemm . 2024-11-24

MORE AT Google

Booked a table at the Harvester, horse and groom for a 30th birthday. There was 17 of us, despite this there was no issues, we were seated together, no mix ups on the meals and our waitress Paige was patient and attentive. Would definitely recommend, food was great, service was quick and efficient and staff were lovely. Would again like to thank Paige and her helper, I think her name was Amy and Izy from the bar ensuring our glasses were never empty. Very impressed!!

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Gemma Shepherd . 2024-11-22

MORE AT Google

Fantastic service from our servers Laura and Amy. They made us feel really welcome and the food was amazing!! Definitely coming back.

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Mathew Larrard . 2024-11-22

MORE AT Google

Had a family meal celebrating a 30th birthday. The atmosphere was very relaxed and the food came out in good time. All the staff were great and nothing was too much trouble. Izy behind the bar was very helpful.

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Abbie Larrard . 2024-11-22

MORE AT Google

Came in for a meal and was served by Ella who was lovely and very efficient. Our drinks were brought over by Charlotte who was friendly and chatty. 10/10 will definitely come back.

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Cassie Marshall . 2024-11-17

MORE AT Google

Having been to harvester for many years and always good food however this time not so good. Booked online no problem got there staff were nice the place was busy as it usually is on saturday.ordered meals wait was about 20 min which was longer than normal but ok my wife had ribs which were nice but her chips were cool l had simply chicken and jacket potatoe the chicken was thin and very dry so overcooked for me we didn't complain as were very hungry at time. So sorry for bad review but meals just weren't up to usual standards.

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Richard Drury . 2024-11-15

MORE AT Google

Lana was so polite and considerate, she went above and beyond.

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Amy Shepherd . 2024-11-14

MORE AT Google

The last two times I have been here, this place has been right proper rubbish. The last time was just abysmal, salad bar half depleted, as in, empty containers, no potato salad, no pasta salad, bit of lettuce left in the bottom, no sweetcorn, empty topping jars, and various other containers half empty, also, the bread/sauce section, no plates, almost no butter/spread, at least one jar of sauce was almost empty, and others well depeleted, missing sauces from the shelves too, and to top it off, the bread was crap too. What made it all worse, it was not even that busy (and no this was not a case of being understaffed, which I know does happen and which is sometimes a genuine reason), and no one came out to the salad bar until I was over half way through my crappy meal, which as a good half hour later, it should have be done a long time before this, and I cannot understand why the waiting staff had not mentioned it to the kitchen crew, nor why the kitchen crew had not been out to check, obviously nobody thought it was worth bothering with. Added to this, the food was trash, overcooked steak, over cooked sausages, over cooked eggs, chicken that was like powder, soggy/cold chips, cold peas, warm slaw, clearly no love had gone into the effort at all and it had clearly sat under the heat lamps for too long, again, which I cannot grasp cos it was hardly busy. It was clearly a, 'the manager was on a break moment', or the manager was simply somewhere else, prompting staff to do as little as possible, because almost all the staff were standing about chatting in the corner, behind the cooks counter etc, you could see them doing sweet FA when there were clearly things that needed doing and that should have been done and that should not require a prompt from customers. It was clear that no one gave a crap about the salad bar or the bread/sauce section, nor much else by the resulting experience, and even when I mentioned there were no plates etc, which they got for me to be fair, it did not prompt anyone to come and check any of it nor anyone to take a look at the salad bar's lack of content. New menu is crap, lost a couple or more favourites, some stuff has been reduced and in some cases a price increase too. I wont be going back, it is firmly in the overpriced, sub-par and generally a bland experience catgegory now, and not worth the time, effort or the money, even the low-grade maccies at polegate is better than this and a fifth of the price.

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Neil Brooks . 2024-11-11

MORE AT Google

It was OK not expected Gordon Ramsey,good for a pit stop

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Garth Temple . 2024-11-06

MORE AT Google

Fantastic food and atmosphere as always. Came in with family for lunch and was served by the lovely Izzy! Very polite and nothing was too much. We will be back again soon!

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Abi Xo . 2024-11-04

MORE AT Google

Been a while since I been in here, arrived Thursday evening with no booking but was helped to a table. Had orginial combo as always, get rid of the chips seasoning! Lana was server and she was so accommodating! Be back in again soon!

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Lauren . 2024-11-04

MORE AT Google

Food was good, always enjpy the salad bar. I had the dirty bird burger. Was a bit dry but nothing a bit of the kicking Garlic sauce couldn't sort. Our server, a lovely lady called Sam, was lovely and made us feel at home by cracking jokes. She was super helpful and kind. A real credit to your business.

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Elena Sifakis . 2024-10-30

MORE AT Google

Always nice and fresh food from the grill, however salad bar at times leaves a lot to be desired. Only serves breakfast at weekends which is shame as the breakfast is wonderful. Restaurant in desperate need of a refurbishment

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Mark Harrington-James . 2024-10-25

MORE AT Google

Looked good. Shame it was all cold.

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Gary . 2024-10-24

MORE AT Just Eat

Lovely barmaid. Food was great too.

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Karly princess Vidler . 2024-10-24

MORE AT Google

Really friendly place food was nice but a little expensive

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Carol Neeves . 2024-10-22

MORE AT Google

Nice staff and pretty good grub. Good location.

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SteveplusChris . 2024-10-21

MORE AT Google

We was welcomed with a smile when we arrived. Had Izzy as our waitress. Good service, good food and great atmosphere. A completely different dining experience to the poor one we had at Sovereign Harbour recently.

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Michelle Lovewell . 2024-10-20

MORE AT Google

Stopped for lunch. Good service, clean and tidy. Reasonably priced

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Kevin Bishop . 2024-10-19

MORE AT Google

We celebrated our sons 15th birthday last night, we had the loveliest waitress (i didn't catch her name ) we sat at the back by the salad bar, she was rushed off her feet but went above and beyond to make sure we was ok, got my son a birthday pudding, took photos of my family. Thank you so much :)

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Laura Waters . 2024-10-17

MORE AT Google

Ordered for 2 adults and 1 child. Took over 1 hour 15 to arrive and was missing over half the order. Driver didn’t care and no answer at restaurant. Not the first time and only ordered as daughter really wanted harvester as a treat.

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Simon . 2024-10-13

MORE AT Just Eat

Menu very limited, food just ok, staff very friendly and helpful

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Sue Phillips . 2024-10-09

MORE AT Google

Very good food, always nice when having a treat.

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Claire . 2024-10-07

MORE AT Just Eat

Chicken was nice and moist and chips were good but the ribs were shocking barely had any meat on them and were very dry think they were overcooked. Won’t be ordering ribs again. Brownie was good. Nice meal overall.

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Stephen . 2024-10-06

MORE AT Just Eat

Ordered chicken burgers and was sent beef. Against my religion to consume beef.

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Jade . 2024-10-05

MORE AT Just Eat

Excellent service and the new menu was great! I had the chicken, bacon and waffles which were delicious. My only regret was filling up too much on pasta from the salad bar and not leaving room for dessert! I did think the new garlic bread was naff though - super cheesy, but it’s on a flatbread which just isn’t right if you ask me!

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Chris Jeffery . 2024-09-30

MORE AT Google

Great experience.. Great service from Sam

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Stephen Young . 2024-09-28

MORE AT Google

Great food and service. Our meal was cooked to perfection and will definitely be returning Keep up the great work

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James Purnell . 2024-09-28

MORE AT Google

Had a meal here and it was lovely!!! Our waitress Kat did a fantastic job with the service and the food was delicious! We will be coming here again.

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Victoria Swider . 2024-09-28

MORE AT Google

Great meal, fantastic service by Cassie. Made us all feel very welcome . We will be back

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Melanie Halls . 2024-09-28

MORE AT Google

Great food on the new menu Happily return

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Jacob Holder . 2024-09-27

MORE AT Google

Jay was a top barman sorted everything we needed very friendly and polite would defo recommend

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Kyle Croft . 2024-09-27

MORE AT Google

This place has become dated, old, grubby and over all grim. Visited on a Friday afternoon around 2pm for lunch. Place was almost empty yet they made a thing of saying they had one table left (we'd not booked). The table was sticky and the floor under the table was dirty with the previous person's discarded food. Took ages for our order to be taken. Granted there only seemed to be 3 staff on duty but like I've said it was almost empty. Salad bar needed to be refilled. What was there looked like it had been out for hours. Our burgers were awful. I felt like I needed a wash after being in the place. Really would not recommend. Yuck!

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Lizzie B . 2024-09-27

MORE AT Google

Change of menu not impressed, went on 24 th for birthday treat and spent the whole of 25th with agonising food poisoning, intense stomach cramps and vomiting, had not eaten all day until that meal so was definitely from there, will never use harvesters again, the only redeeming aspect was the young lad that served us was polite and welcoming

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Amanda . 2024-09-26

MORE AT Google

Food and the staff are brilliant specially our server Izzy

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Violet Doe . 2024-09-26

MORE AT Google

Being gluten free there wasnt one meal on the menu gluten free !! I was told i could have the chips, a steak or chicken breast. I chose steak x chips. Well for £21 a chewy steak with half a tomato x one mushroon x a handful of peas was a joke. I didnt dare have any salad in case it was contaminated. None of the puddings were suitable either so went home hungry x angry 😒😡

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Debbie Small . 2024-09-25

MORE AT Google

Great new menu and super food and service.

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Ken Burnett . 2024-09-25

MORE AT Google

We had lunch here on Tuesday 24th September which turned out to be their new menu launch day. We have been in here a few times before and can not fault it. The staff are friendly and the food is good. I gave the atmosphere 4 out of 5 simply because it was a Tuesday lunchtime so there wasn't a super amount of people but it was still nice! The place does look a little tired in places, but don't we all, it doesn't make the food or the staff any less good! We had it explained to us about the menu changes and everything was clear and great. The food cooked by Graeme was spot on and lovely wonderful Sam, is the best waitress you can hope for. No disrespect to the others I'm sure they are lovely too! but Sam always makes you feel welcome, makes you feel like a friend and doesn't mind when you forget to use your voucher and she has to get the bill a second time, because you've messed up! We will be back, just for our pudding course, another day! ;)

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Annmarie Roberts . 2024-09-24

MORE AT Google

We came to the Harvester at polegate for breakfast with family, the food was great and our waitress, Sam, was friendly and helpful

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Hannah Smitherman . 2024-09-22

MORE AT Google

Our sever Julia was so friendly and accommodating. Harry who ran out food was polite. Really enjoyed our meals

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Isaac Shepherd . 2024-09-22

MORE AT Google

Lovely breakfast, generous portion size

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Jango Tango . 2024-09-22

MORE AT Google

Had a lovely meal here, fantastic selection at salad bar. Our server was Izzy, very helpful and service with a smile! Will be back again :)

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Harry O'Neill . 2024-09-21

MORE AT Google

Had a lovely meal on Thursday evening Lana looked after us brilliantly she remembered all our orders even when placing them down very impressive

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Daisy-mai Green . 2024-09-20

MORE AT Google

Utilised blue light card offer with out sever Cassie could cook it at home for that price lovely meal

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Lana Green . 2024-09-20

MORE AT Google

service and food very good bút due to my very bad hearing and hearing aids , the background noise was disturbing. This was not your fault.

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Tony Mullineux . 2024-09-15

MORE AT Google

Popped in for a quick lunch today and they were girly busy, service and food was quick! Thank you so much for a great quick lunch

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Sarah Chelsea . 2024-09-13

MORE AT Google

Service was good. Jay was very helpful and cheerful

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Carole Hunter . 2024-09-09

MORE AT Google

The bar staff are brilliant Jay is the best

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Luke Roberts . 2024-09-09

MORE AT Google

Excellent service and good. Manager exceptionally charming

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Michael Parker . 2024-09-09

MORE AT Google

I’m so impressed with the fantastic service from Kateryna. She was so friendly and answered all my questions about the menu. I wasn’t sure what to order so she recommended the bbq chicken stack which was delicious! The restaurant was cheerful and welcoming. I’ll be back! Thank you!

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Chloe Kovalchuk . 2024-09-08

MORE AT Google

Food nice and hot. Server was very polite and friendly. Service was good.

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Julie Harper . 2024-09-08

MORE AT Google

Food and service was great on the day of our visit, tables could do with a deep clean and toilet facilities

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Paul Carey . 2024-09-08

MORE AT Google

Birthday meal for 12! The place isn't the cleanest but staff were friendly and food was OK. Salad bar was very good quality though. Other meals were adequate but took a while from arriving to get food. Staff went above with birthday message on our daughters brownie. We were all happy until we'd paid the bill and were saying our goodbyes, getting ready to leave (4 cars going in different directions) and were then rushed out the door because the table had been booked out again.... I know this is common place but we were getting ready to go and it was very much, we've had your money (£270+drinks paid for at bar) so leave.

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Simon English . 2024-09-01

MORE AT Google

Had a great meal at the harvester. Thank you so much to Kat our waitress, excellent service with a smile :)

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Ash Ames . 2024-08-31

MORE AT Google

Service at the bar was great! Friendly and efficient from luke and Harrison Great range of drinks and reasonable prices Keep up the great work!

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Gary Jupp . 2024-08-31

MORE AT Google

Amazing food as always. Quick service, our waitress Hannah was amazing. Very plessed

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Sarah Purnell . 2024-08-30

MORE AT Google

Went to breakfast today (01/10/2023) to find the menu had been changed. Unfortunately and disappointingly, the revised menu has changed from items you want, to set menu. The ultimate breakfast has items my wife and I would not usually order. We are regular customer's for breakfast, so for the first time, I can honestly say, my wife and I left very, very, disappointed. In fact, the couple at the next table, overheard our conversation, and agreed, and then left without ordering. Sadly, we will not be returning for breakfast.

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Vince Cade . 2024-08-29

MORE AT Google

The kids love it here! Always good food, and quick to come out. This review however, is about one of the staff - Alisha! She’s been our waitress for the last few visits and, I have to say, she is incredible. Couldn’t look after us better. She’s amazing with the children and always makes an effort to engage with them while we’re there. Attentive, kind, funny and just great at her job - an asset to the team! Thanks Alisha!!! (Ps you’ll be missed when you leave!)

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Arron Hudd . 2024-08-28

MORE AT Google

A great place for a drink, been coming here 7 years, Luke is the best bartender around and Cassie is a good laugh and I cant forget Tania for always knowing what im gonna order

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Dr Dacryo . 2024-08-27

MORE AT Google

Been coming here since I turned 18 and it has been a pleasant experience everytime. Staff are friendly and easy to talk to. Especially Cassie. She's hilarious.

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Matt Wordsworth . 2024-08-27

MORE AT Google

It was a brilliant meal the service was quick and attentive. All the staff were happy to help us and nothing was too much to ask. I would 100% recommend this restaurant.

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Ed Stove . 2024-08-26

MORE AT Google

Good food and friendly staff, reasonable prices. Has been refurbished since my last visit and is very nice.

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Susan Billing . 2024-08-14

MORE AT Google

Our table was not ready at our booked time. Very busy on Saturday night. The table was not clean when we finally sat down and had to request it to be wiped over again.

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Alan Piggott . 2024-08-13

MORE AT Google

Every food items I ordered was awesome, the atmosphere and customer service was excellent.

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aakar panthee . 2024-08-12

MORE AT Google

It's been a long time since I've been to a harvester. But I will definitely return after this visit! Thank you 🙏

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anthony lindsay . 2024-08-12

MORE AT Google

Did not touch the sides....thoroughly enjoyed..wonderful salad....very easy ordering, delivered promptly by a pleasant person. A good idea to have the code to pass on, food going to the right person.

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Lynn . 2024-08-10

MORE AT Just Eat

The driver took the worst slowest route and the food was almost cold. The salads were missing too.

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Geoffrey . 2024-08-09

MORE AT Just Eat

The delivery was good, but the restaurant did not provide the 3 free salads that should come with main meals, despite my clicking yes for them.

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Sharon . 2024-08-05

MORE AT Just Eat

Ad always a very happy experience. The only thing that was a down fall was a very sticky table. We were moved to another table but your pint still stuck to the table. Food was great. Well done!!

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david astell . 2024-08-01

MORE AT Google

Chips were expensive for what you got.

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Iain Campbell . 2024-07-30

MORE AT Google

As I was dining on my own I was put right by the back door and next to a busy family table who had kids constantly getting up and down and knocking into my chair where we were squashed in. Food was OK but pricey for what it was really.

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Sara Lee . 2024-07-30

MORE AT Google

As far as harvesters go this is the best I've ever been too. It's such a great place to go as a family, the kids are welcome and there's always other kids around. They get given a little activity book and crayons with games and colouring which helps keep them occupied while getting settled. The staff are friendly and the service was great. The food was better than other harvesters. Not perfect but good portions and great value for money. Only downside is no Sunday roast. If your looking for somewhere to go as a family for an easy meal out

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Charley “Dad Strong” Jones . 2024-07-30

MORE AT Google

Nice bar and restaurant but under staffed had wait ages to order and wait ages for food to be served otherwise ok

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martin cooper . 2024-07-30

MORE AT Google

Staff were polite and had a laugh with us when we ate but all in all I cant say much more

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Craig Bloom . 2024-07-29

MORE AT Google

Was pleasantly surprised by the choice of salad and food. A little noisy as very busy with lots of family groups.Staff were patient and friendly. Will use again.

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Donnys Mum . 2024-07-28

MORE AT Google

Our waitress Joanna was great, food was good as usual. Our table was a little dark and out of the way, but a pleasant way to enjoy a birthday lunch.

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Chris Weller . 2024-07-25

MORE AT Google

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British
outdoor_seating_166484takeaway_166484delivery_166484

Unfortunately, this dinner was a disappointment from start to finish. I would strongly recommend that the restaurant implement a staff training day, as the service was shocking, especially given the price point. For £17.95, I was served an elderflower fizz that was reminiscent of a Wetherspoons cocktail—no garnish, too much sugar syrup, served in a gin bowl with excessive ice and just a straw and stirrer. It took ages to arrive after we had to order at the bar, due to a lack of staff taking orders at the table. The barman who appeared to be working solo was clearly flustered and evidently required either help or supervision, as the drink quality, presentation, and wait time was just not good enough for the price. This was just the start of a series of disappointments. My partner and I were then shown to our table, which was in an empty second room. Whilst this may seem romantic, we found it rather strange, especially considering the other room was nearly full. It seemed like the seating should have been split more evenly. We were greeted by another waitress who seemed pleasant but was unfortunately uninterested and lacked knowledge of the dishes. When we asked for recommendations, she responded with, "I don’t know. It depends on your palate." Typically, I would have expected more enthusiasm and knowledge about the menu, but this was not the case. After selecting our dishes and a bottle of red wine, we waited. The food arrived fairly quickly, but the wine was nowhere to be seen. It’s standard for drinks to be served before the food, so this felt odd. When our starter was cleared, we reminded the waitress about the wine. She looked at us blankly before bringing over the wine list and asking which bottle we had ordered, as she had forgotten. When our main courses arrived, the wine still hadn’t come. Despite having pointed out the Cabernet Sauvignon twice, we were then informed it was out of stock and asked to choose another. I would have expected the waitress to know about the shortage, but we accepted the mistake and asked for two glasses of Pinot Noir, as we were already onto the main course. Having worked in hospitality myself, it is common knowledge that if an issue arises it must be rectified with a matter of urgency. Unfortunately, this wasn’t the case here. It wasn’t until we had finished our main courses that the wine finally arrived—without an apology or explanation. Throughout the meal, we were also not checked up on - another standard practice of hospitality, which made it even more difficult to address the issue of the wine. When the bill came, I asked the manager to remove the wine charges. Whilst he agreed, I would have expected him to be aware of the situation and offer compensation without me having to request it. As for the food, it was fine but nothing memorable. I had the linguine, and my partner had the lamb. Both were enjoyable enough, but given the £30-40 price point for the main courses, the overall experience didn’t meet expectations. We didn’t bother staying for dessert due to our frustration with the service. What was meant to be a special, romantic meal ended up being a major letdown and waste of money.

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3.9

100 Opinions

location-icon57 High St, Hailsham, BN27 1AR, United Kingdom
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Brilliant service, friendly, tasty. And massive portions every time. Great value for money Thank you. 👍

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3.9

569 Opinions

location-icon22 Eastbourne Road
Indian
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Pre order for 6.30pm and turn up on time with a very polite delivery man food amazing like every time and good value for money

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3.9

1425 Opinions

location-iconLewes Road
Other cuisines
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Went for group meal with Christmas menu. Great food and attentive staff