Harvester - Bassets Pole in Lichfield

I have just been in for Breakfast and wow! It was a wonderful breakfast and served by a fantastic lady called Helen. The atmosphere was very good and the place is spotless - Well done Harvester and Helen! Top notch. Thank you.

Seating and lighting is good. Staff attentive

Food and Service were really great, best meal I have had in a while anywhere. The restaurant is nicely decorated and was such a great atmosphere.

Birthday meal, just hubby and me. Everything was great- the food, the service and I had a free meal too. Smashing x

Great service. Good food and good value for money. Love the salad bar.

Go here for a family get together every year. Never disappointed. Great food, friendly and welcoming ❤️

Went for a Club Xmas meal. Food hot and good quality. Drinks good range and price

Popped in spur of the moment, extremely busy Sunday afternoon, spoke to Tash on front desk , and she managed to get me a table within 15 mins. Food was good, Services was pleasant and prompt. Thanks Tash for fitting us in , great service.

Very enjoyable visit. Good food excellent staff and service. Credit to all concerned.

Our waitress Casey was inventive and lovely with my children. She made the experience.

My partner and I had a lovely meal here. Casey our waitress was attentive, personable and a joy to talk to. The food was hot and very good everything cooked beautifully. The general atmosphere in this restaurant is friendly and warm. Very family friendly place to eat. Thank you.

We decided to visit last-minute, every member of staff we interacted with was so lovely but Tasha was absolutely fantastic - so funny and really made our visit - thank you! :)

I recently had breakfast at The Harvester and it was a delightful experience! Our waitress, Casey, was truly outstanding. From the moment we sat down, she greeted us with a warm smile and an infectious energy that made us feel right at home. She was attentive without being intrusive, ensuring we had everything we needed. The breakfast itself was delicious — perfectly cooked and beautifully presented. Overall, Casey’s exceptional service and the tasty food made for a fantastic morning. I highly recommend checking this place out!

Great food and service and the staff were very attentive.

Helen was so friendly, so chatty, made us feel so welcomed. Food was great, couldn’t have asked for anything more.

Called in for breakfast on way to nec . food was excellent service first class young lady that served us was very friendly and efficient very happy indeed thank you

Had the festive menu, served by young Oliver! Oliver was exceptional, very attentive despite busy and a charming young man. Food was hot fast and fresh. Amazing experience, thank you all 👏

Lovely place to have a pub lunch food was amazing staff very helpful service was great will be recamending to family n freinds we will come back

Went for breakfast. Sausage over done, eggs over done .....a little bit disappointing to be honest, was expecting much better. Service was great by the lady serving this morning, can not fault her 👏🏻 however the chef may need a talking too. Wasn't even busy so food should of been of the highest standard

For the money the quality of the food is good and the service is also really good. Staff are really helpful and efficient. Very consistent food for the price point Parking is free but make sure you put your reg in the screens inside the restaurant

One of my favourite places and they put up with my madness. Food always lovely. Staff are very welcoming.

Fantastic service and excellent food

We had a great family dinner here, Jo was really kind and helpful!

The restaurant was nice and clean - we went for my mother's birthday a few days ago (14th of this month) and had really lovely staff who were patient with all my questions on dietarys with the salad bar, the salad was tasty -- as harvester salads usually are however I think that's the most I can credit the food as it was okay but not something I'd order again. I ordered from the festive menu and swapped starters with my mum so I could have vegan garlic bread and the mushroom galette -- The garlic bread recipe has changed so it's no longer the lovely ciabatta but rather a flatbread with garlic oil on top which is okay but it's no longer the same texture I enjoyed harvester garlic bread for (it was also a safe food of mine at some point) the galette however did not make use of the oyster mushrooms well as they tasted squishy to me and the vegetables (carrots and potatoes aside) were just boiled so there wasn't a whole lot of flavour to them, between this and the galette it was okay, hence the 3 star food rating it was alright but not something I'd personally pick. I put the review itself as four stars as I decided to base the rating on the staff friendliness, delicious salad bar and the fact that I wasn't the only one at the table -- my dad seemed to really enjoy his meal. I'd say if you're not vegan or vegetarian this place is probably good for you however I can only say that based off my dad's enjoyment next to my own 🤣 My partner who is also vegan found the mock meat on his lunch deal a little on the drier side so I'm hoping it's just not me being picky. I'd say this is a good place to take little ones though as boiled veg and the little game machine here make for a good place for kids, plus the salad bar seems like a good way to introduce them to new vegetables

From walking in the door to leaving every member of staff was polite, friendly and helpful. Food was amazing. Couldn't fault the place one bit. The free salad bar when you order a meal is a great touch also. Never seen this before anywhere.

It was perfect made special by the servers that day, Tasha, Luke and Nile. All exceptionally pleasant, professional and knowledgeable of the menu. I can't name the kitchen staff but the food was lovely, many thanks to them.

Food was amazing and Helen was so friendly and helpful as always. Well 👍 done the Harvester.

Im writing to say I highly recommend the harvester at the Bassett pole the atmosphere is always inviting and friendly, The staff there make the experience very enjoyable for children especially those with additional needs. I do have to give a big a mention regarding certain front of house staff namely Casey and Tasha who always go out there way to make each visit a lovely experience for the family but especially my children. They are both a credit to the staff team. They are both always happy and chatty to the customers which makes the whole meal and visit more enjoyable and place to spend your hard earned cash. I think having the same licensee and management team in place for over 25 years has made this a very special Harvester that is such a lovely, safe and friendly family pub. Highly recommended and especially for individuals with additional needs.

I am absolutely appalled by the behaviour of two staff members. Myself, my mom and my daughter visited this afternoon. Our waitress, Bev, came over to take our order. She asked if we had any offers, and my mom asked if they were still doing the wowcher deal. Bev said they were, but told us to “get the voucher first” and she would bring us the relevant menus. We explained we would need a few minutes to purchase it online, and she said that was fine. We purchased the £40 option. She came over 10 minutes later and said, “oh actually, it’s not on on a Saturday” we were absolutely gobsmacked and explained we had just brought it after she said it was on, and that she would get our wowcher menus. We asked to speak to the manager (Susan) After nobody came back to see us I walked to the front of the restaurant to find 2 staff members and the manager having a chat. I asked what was going to happen. Susan told me that Wowcher wasn’t currently on and that she would do us a 2 course lunch menu that we would need to pay for on top of what we had spent on wowcher. I explained that we had just spent £40 due to her staff member saying that wowcher was running that day, and that we didn’t have extra money on top of that. She said “well you’re not using your Wowher here so what do you want” she continued to soeak to me in an extremely abrupt manor, to the point I asked her not to speak to me like that. She told me she was willing to do nothing else, and acted like I should be grateful. She said that it was a misunderstanding, and that her staff member (Bev) was partly responsible. I said it was 100% not our faults, and Bev said “I did say look at the t&c’s” which she absolutely did not. My mom cane over as I said I was leaving due to the way I was treated, and apparently Susan said she would knock some money off due to a “partial misunderstanding from the staff member” I honestly have never received such terrible customer service. We went to McDonald’s opposite and can honestly say that the service there was 100% better than the shambles at Bassets Pole Harvester!

I am absolutely appalled by the behaviour of two staff members. Myself, my mom and my daughter visited this afternoon. Our waitress, Bev, came over to take our order. She asked if we had any offers, and my mom asked if they were still doing the wowcher deal. Bev said they were, but told us to “get the voucher first” and she would bring us the relevant menus. We explained we would need a few minutes to purchase it online, and she said that was fine. We purchased the £40 option. She came over 10 minutes later and said, “oh actually, it’s not on on a Saturday” we were absolutely gobsmacked and explained we had just brought it after she said it was on, and that she would get our wowcher menus. We asked to speak to the manager (Susan) After nobody came back to see us I walked to the front of the restaurant to find 2 staff members and the manager having a chat. I asked what was going to happen. Susan told me that Wowcher wasn’t currently on and that she would do us a 2 course lunch menu that we would need to pay for on top of what we had spent on wowcher. I explained that we had just spent £40 due to her staff member saying that wowcher was running that day, and that we didn’t have extra money on top of that. She said “well you’re not using your Wowher here so what do you want” she continued to soeak to me in an extremely abrupt manor, to the point I asked her not to speak to me like that. She told me she was willing to do nothing else, and acted like I should be grateful. She said that it was a misunderstanding, and that her staff member (Bev) was partly responsible. I said it was 100% not our faults, and Bev said “I did say look at the t&c’s” which she absolutely did not. My mom cane over as I said I was leaving due to the way I was treated, and apparently Susan said she would knock some money off due to a “partial misunderstanding from the staff member” I honestly have never received such terrible customer service. We went to McDonald’s opposite and can honestly say that the service there was 100% better than the shambles at Bassets Pole Harvester!

Visited this restaurant today with my brother...received a very warm welcome...meals arrived quick and food was delicious ... service from staff was excellent....very enjoyable afternoon...

Great food for all ages , almost charged me for puddings we never ordered

Friendly staff, polite and quick service. Nice place and relaxing to have a good chat with friends.

Great tasty food and very good service Very clean and tidy lots of parking Great choice of beers and soft drinks Well worth a visit

Food excellent and staff are really helpful and friendly. Will visit again soon.

Came tonight 29/10 there was 11 of us & food was fab 👌 compliments to the chef 😊 amazing servers poppy was our server tonight thank you so much... thank you to all the team who joined poppy In singing to my sister on her 50th 😊 xx

Recommend Bassetts Pole Sutton Coldfield evertime

Staff super friendly. Portions size good. Value for money. Ribeye steak was beautifully cooked. The chorizo and belly pork skewers are large and the pork was very tasty. Waitress was very helpful in selections and knowledgeable. Salad bar was great.

Good food and great service from Joe, very friendly

Toilets were a lot cleaner than when we last visited, which was a nice improvement. The cutlery on the table & provided with dessert, was filthy. Had to attempt to clean it ourselves before asking for a replacement. The staff were great, in particularly Kate, who was attentive, friendly & courteous.

We had a lovely girls catch up. Joe was a fantastic server. Food was amazing we even shared a pudding. Yum All round great evening.

Great food for great value, Joseph was very welcoming and handy throughout the night. A Harvester restaurant done well

Great service this morning from Helen,

Plenty of parking. Friendly helpful staff. Food good apart from grave cold.

Been here twice, first time food and service was great, a lot better than other branches. However attended this week, service was good but I had a hair on my burger, and bacon on the burger was undercooked , very pink and grisly.

Excellent food and good quality

I am pleased to see no recent reviews to do with car parking but have found one from 2019 which I wish I had seen before today. I was attending a wake following a funeral in 2022. From out of town so the area was also very unfamiliar to me. I was also not advised of any charge with car parking and I guess given it was a wake the organisers did not think to let out of town people know. I was fined. Life then happened and unfortunately the charge went for collection which I have now paid. I see a response from the then manager advised that contact could have been made with Harvester to sort but I was not actually even aware of where / how I managed to get the fine and did assume it was a mistake. The location details were not very clear and no photo evidence was provided. Anyway...I remember the food for the wake being good and the staff very attentive and considerate given the circumstances but do hope that there is now much clearer signage and / or effort for staff to ask patrons if they have paid for their parking. I am fully aware I am responsible for this error but I have never had to pay for parking when going to a pub in the past...or to this date...so it just did not occur to me. A sad event to follow a sad day :-)

Our first visit here and Surprised at how clean the place was, how good the food was and the service was excellent. The only downside was that they had NO real ales on. Otherwise I would have given it 5* instead of 4*.

I have eaten at Harvested Bassetts Pole 9 times over the last 2 weeks due to working location the restaurant is an ideal working place for WFH employees. The team have been great 10/10 with service and the quality of the food has been excellent thanks!

Really nice place Food was excellent Great with kids

Staff very friendly and welcoming. Not so great was the fact we were served food whist the table was left with debris from the first course, My chicken was overcooked so I had to ask for it to be sent back.instead of replacing the whole meal I was told to eat what was on the plate whilst a fresh chicken was cooked? I also asked for another pot of gravy which never arrived. I was very dissapointed with the overall level of service. I have visited this harvester on a number of occasions and have always been happy with the good and service, this time I left feeling underwhelmed by the food and service provided.

Great food, nice atmosphere. Was a bit busy so we had to wait 10 mins past our booking time, but other than that everything was on point.

Food is good value, atmosphere is very good, clean environment and staff were brilliant. Well done as the team are a credit to the management.

New menu with great new additions.

I had a lovely food we even better service. I was served by Emma and she was kind helpful and made our experience even better.

Came for breakfast was served by Emma who made us feel very welcome and was very pleasant throughout - thank you Emma

I was served by Emma and the service was great.

We only popped in for a drink. The pub seemed very clean and new. Staff were professional.

Fabulous food, new menu. Love the salad bar. Great staff

Went for lunch today 7 October with 3 friends as we do once a month. Food was excellent and service excellent. Special mention to our waitress Helen who looks after us exceptionally. Her professionalism must be an asset to Harvester. Looking forward to ext months meeting.

Joe made our meal brilliant by looking after our table with kindness and fun . He gave our young boys so much lovely attention that they enjoyed themselves so much they want to come back . Thank you Joe

Absolutely loved it, the food was great 👍 and the staff and service was excellent

Great food, love the salad bar.

Went with family and a family member had an accident last night and the staff member helped him up with me and all staff made sure there was a private atmosphere and also that he was okay. They all did great.

Tash & Nial were very helpful & pleasant & looked after us very well

Staff always friendly and helpful, food served well. I had the mixed grill, steak cooked to my liking.

Big portions, always well looked after

First time here. On the way home. Lady at the entrance was very welcoming, waiting Staff were fabulous very friendly. Food was good. The salad selection was perfect. The garlic slaw was 🤤 Thank you. Definitely visit again.

We arrived and had to wait 15 minutes for a table on Thursday afternoon, no issue. But I had to wait 5 minutes for someone to come serve myself and others at the bar. The restaurant wasn't overly busy and this wasn't the end of the world but if your bar is open and you have people waiting for tables it should be staffed. Food wise salad bar was good as usual but the sauce/dip was running low. We had the mixed grill and a burger. The steak was requested medium but came well done. The gammon, egg and burgers were overcooked and difficult to cut/eat. Also had loaded onion rings, these were great! Disappointing because used to love coming to the harvester but the last few visits have felt underwhelming. The Staff were great when checking on the food though and the wait for food wasnt long at all.

Came here for a family meal... Great service from Susan and the staff here at Bassets Pole Harvester... All very welcoming and hospitable. The place looks lovely... It was refurbished to a very high standard last year by M & B. Plenty of outside tables... Ideal for them warmer days. We all really enjoyed our visit here today, great food and great service We will return soon 😋😋 Thanks for looking after us today !! (D) 😎

Really good service and the food was good too.

Beautiful food, good service. Free salad bar 👌🏻 Make sure you register your car once you park to avoid a fine

Staff are friendly. Food is good and price is fair

Visited the harvester today. We were served by Casey. She provided absolutely amazing service. Most likely the best waitress I have ever encountered. The kitchen seem to be under pressure as the food wasn’t up to the normal standard, though it was still lovely. We enjoyed our meal. Casey is a credit to the place!

We visit Harvester Bassets Pole at least once a week. Russ is always so welcoming when we see him a real credit to the team. Amber was our sever tonight and is always pleasant and delivers great service. Always great food without much wait.

Bev on arrival was very welcoming and explained about the breakfast menu,and that you get free refillable hot drinks. We did not know this as it was our first time in a Harvester. Bev was most apologetic when I found a hair in my breakfast and was quick to ask if I wanted another breakfast. Very good customer service and a very nice establishment.

Although we were 10 minutes late it didn 't seem to matter and we were welcomed and treated courteously. The drinks arrived quickly and the food, when it arrived was fresh, hot and very flavourful. On leaving we were thanked and wiched a pleasant evening. .

Abi our server was nice and polite looked after everything we needed.

Nice place to eat and friendly staff

Regular lunchtime diners - Helen, Tash, Russ, Bev, Chris & Sue always look after us.

Had breakfast here today and it was lovely. The staff were very friendly and helpful the breakfast was great I had the ultimate with unlimited tea ☕. I'm set up for the Day now. If driving remember to put your registration into the little computer thing by the main entrance.

Excellent service and cleanliness.

Staff are always super friendly and accommodating, and the food is always consistently tasty. Go there every month and never had a bad meal.

Amazingly average food, but great service and no pressure to leave your table if you are just catching up with friends

We love coming to Bassetts pole harvester , the staff are always welcoming and friendly and always accommodating, special mention to Nile and Joe had a lovely breakfast this morning .

Fabulous service from Alicia, well looked after. Food was lovely, accommodated to a party of us.

Bargain 3 courses for £15.49. Food ok, service really good. Was all a little flat as we had been to a funeral, staff were lovely and cheered us up

We had a dirty bird burger, half a roast chicken, two children's burgers, and a rocky horror sundae. The chicken burger was very good. The roast chicken was OK, but a bit boring. The sundae was lacking chocolate sauce to go with the dry brownie, so was a bit plain. Once again the offers in here were confusing and the kids eat for £1 might not be the bargain you think it is.

My daughter had her birthday meal here with her close friends and the who experience from start to finish was excellent the staff couldn’t do enough food was lovely and all came out together I can’t recommend this place enough can’t wait to visit again

It's a good restaurant 😋 to bring the family to. Good food, well cooked and served by friendly helpful staff. 👌 but it's a little on the expensive side compared to other eateries of a similar size.

What you would expect from Harvester but this restaurant stands out for excellent service and food particularly the salad bar.

Visited here when we stayed at Drayton Manor Food and service was great, A big shout out to Alicia top waitress.

Excellent service from Helen as always. We go every four weeks and have never been disappointed with the food or the service.

Busy, but great service. Food is delicious.

Great experience. Excellent menu. Chicken skewers were delicious with hot honey. Extensive salad bar included. A lovely lady (Bev) found us a table even though they were busy and we had just called in on the off chance on way back from the NEC to Derbyshire. Bev looked after us well and delivered a great service.

Never been to a Harvester for breakfast so we gave it a go. The service was good and there was a nice variety of breakfast options to choose from. Bacon was a bit dry but other than that we enjoyed our meal.

Very satisfactory experience. Grace, our waitress was exceptional .

Our server Jo was really helpful service was quick and food was delicious not complaints

We love harvester the free salad is always a nice thing, great food drinks and service.

Really good staff, as a funny eater I end up taking quite a bit off my plate and Chris the Chef ended up giving me more of food that I liked so my meal was worth the price. Thanks Chris!