Harrods in Kensington and Chelsea

Always a great time experience coming here. Iconic

Stunning store with gorgeous displays

Beautiful building, especially the old stairwell.

An institution in London...a little too expensive to buy.

This department store is amazing not only for its decoration, the number of brands present but also very distressing for the number of customers.

I am extremely disappointed with my experience at Harrods. I have been visiting this place for a long time, and they have always allowed me to bring my 16 kg emotional support dog inside without any issue. However, today I was denied entry with my dog, despite having been welcomed multiple times before. The reason? They claimed he was too big. I even offered to carry him, but they still refused to let us in. It is truly unbelievable that instead of evolving as a society, we seem to be moving backward. I would have never expected Harrods to not be pet-friendly, especially considering how many high-end places in London accommodate dogs. This kind of inconsistency and lack of understanding is unacceptable. If you are a dog owner, especially one who relies on their pet for emotional support, beware—you might be turned away at any moment without explanation.

Fancy, elegant store with lots of high-end articles. Definitely coming back as there’s plenty of interesting shopping to do.

The store is fully accessible. There are a few disabled bays on the street at the back of the store. The staff are friendly. The store is neat, clean and tidy. They have clean toilets and have accessible toilets. Be warned, there is usually a queue to use the toilets. The store is very busy and has a wide range of stock, if you can afford it.😂 All in all a good experience without purchasing.

Visited the PopMart on level 4 today around 3:30pm. Queued ages to get in. After choosing my purchase, went to queue up to pay at the check out, my wife accidentally placed one foot over the unmarked exit and was rudely asked to re-queue. We explained we are queuing to pay but the security guard wouldn’t allow it and asked my wife to stay outside the line, he even said to my wife “don’t you have common sense if you step out you need to queue up again”. Harrods, you need to train your security to be courteous to customers and have proper signs. Very terrible service at the moment. Even another security who we asked for directions to the nearest toilet was rude and didn’t want to really answer us.

You always find something amazing. Harrods is a must have shopping experience.

Stunning building with all the high end brands. The food hall is a must to visit but you may end up with empty pockets :)

I must say it is amazing a variety of show room in its very elegant interior located in the city center

Fabulous experience of a true department store with top luxury watch options, health and beauty and lovely bespoke food offerings amongst supercars.

Wonderful wonderful Harrods so much to see and do.

A place to visit if you go to London

Service in this story just gets worse and worse off to selfridges

The definition of Department Store. It has everything but the prices are steep...

One of the best places in London. I love their chocolate as gifts for loved ones

Troy who works at the perfume stand for fragrance Du Bois was very friendly and informative. Great customer service !

Good purchases, expensive but exclusive

Excellent service exceptional experience

no caption needed - always nice to visit.

On Sunday, the 9th of March this year, I visited Harrods, It was gorgeous, awesome, beautiful, incredible, amazing. I've already been to visit Harrods when I was 11 years old. I love very much Harrods, it's my favourite shop. Are you looking for a pianist, singer, author, composer, songwriter, performer for private, public events at Harrods, London? My name is Baudry, I'm pianist, singer, author, composer, songwriter, performer, lyricist, poet, screenwriter, French novelist. I'm 35 will be thrilled to perform many wonderful romantic love concerts for the private, public events at Harrods, London.

Please bring back the Buenos Aires branch

I went to London for the first time, it was a trip with my daughter... I liked everything. We visited Harrods at night, it was like a beautiful little box with its lights at night. Inside it contains a world of luxury, which opened up before me and turned me into a girl surprised by that display of magic and quality... I thank God that at my age he allowed me to get to know London and see its Museums, its streets and of course Harrods... If I could go back, I will take the same route, more slowly to enjoy through the view of that world only accessible to a limited number of privileged women. Thank you.

A great place to poo and see how a new era slave has to clean the WC after its.

Iconic department store but the layout is a bit confusing and the place gets very crowded even in the early hours.

Busy at dinner time. Very few places to sit unless you want a meal, but still a magical place to visit, especially the food halls.

Only worth a quick stop to see unusual lavish interior

It is much talked about and referenced. It has good shops, but for me I find it claustrophobic and the mix of aromas becomes suffocating.

We found it impressive, so many jewelry stores together, so many shops and so much luxury, we have traveled from top to bottom, from right to left looking for the bathrooms that they said were dreamlike but as a shop assistant who spoke Spanish informed us, that is no longer a success.

Very busy and I got lost a few times. Sadly couldn't find what I was looking for either

Friendly staff, has everything you could ever need However layout is slightly confusing

Impossible to buy too high prices

Pure luxury Surprisingly unkempt sanitary facilities on the outside, yucky on the inside

It’s expensive but quality is so so

Harrods is an integrated market consisting of seven or six floors that contains everything you are looking for: restaurants, food, sweets, coffee shops, fashion, electronics, perfumes, children’s toys, gifts and home furniture. I recommend it for shopping and it is worth a visit, as it is one of the landmarks of London.

Glitz and luxury with mind-boggling prices

It is very beautiful and the prices are exaggerated, but it is a unique experience at the same time

High prices, especially for food, but good service

I am not happy with the terrible delivery arrangement, if you want to gift online by using Harrods: use Amazon UK, same poor services why you use Harrods. No one will gift all separately but not packing altogether just like if you order pizza , you willl not expect all the ingredients are not put together but all separately and delivered to you and that is what I was experiencing. Please try to make things common sense! The customer service replies is sorry nothing we can do but we will fed back to internal department, and that’s it , than kick you away.

A collection of international brands. The place is very tidy and elegant

A very wonderful store. I needed more time.

Absolutely sumptuous place! You have to go there both for the products and for the beauty of the site!

We were there as part of our London vacation in August 2024. As soon as I walked in, a nice gentleman in a suit asked me if I would like to try a perfume - I'm not used to that in other shops and so my visit started off in a positive mood. I bought some souvenirs (honey, chocolates, etc.) in the area where you can buy groceries. You can definitely find a few things here at an acceptable price. Of course we also looked around in the other areas, but we found it very difficult to orientate ourselves in the large building. In general, the entire store is of course very focused on luxury. As a normal earner who can't afford most of the things here, I still found it really great to look at all sorts of noble things that are available here.

Luxurious, sometimes kitschy in the perfume section, touts It's worth entering once

A must visit! Everything is so beautiful!

It is worth entering and taking a walk to see the glamor that is breathed.

Historic store, staff tends to be mostly really welcoming. Great variety of luxury products. It’s usually super busy and it’s not the easiest to navigate, but it’s worth it for the cafe on the ground floor (do not skip the honey cake) where it still has all the original tiles and the escalators that give you a glimpse of Victorians tastes. It’s a great place to spend a rainy afternoon.

A classic in London where you can buy everything, from the most basic to the most exclusive brands, very attentive and friendly staff, perfect for some shopping in London

It was very busy with loads of shops. The security guard was very polite when he informed my companion that she could not take her small case inside. He also recommended where she could leave her case while we shopped which was helpful. It would be lovely if they had small tastings or sampling of their chocolates and other food items. Otherwise the experience was great and the staff very helpful.

A renowned place to buy luxury brands only. Can find good bargains if you’re at right place at right time

The place to visit for sure, but difficult to find your direction once inside, not much direction signs

Great place. Always crowded. Very interesting people watching.

Went into Harrods today because it was my birthday about 1 o’clock was feeling quite hungry so thought I’d go into the fish restaurant that I was directed to was no queue up which was great. Went to go and sit down but the chairs didn’t move. They were sorted like fixed, which was a bit off putting But started to read the menu then I saw the chef start sneezing into a handkerchief over the food, it totally put me off and ruined my day. I walked out of the restaurant and went to Peter Jones and had food in there. I couldn’t believe that a world famous Establishment have such badly trained chefs if he had a cold He should not be in the restaurant serving food he should be at home resting But sneezing over the food is absolutely disgusting And goes against every health and safety regulation So because of this shocking horrible experience I don’t think I’d ever be going back to Harrods For any of my birthdays With Covid and flu If they’re ill, should not be at work got this onAt Harrods, we take food safety and hygiene incredibly seriously, and we sincerely apologise for any discomfort this experience may have caused. Please rest assured that your feedback has been recorded and maintaining the highest standards of service and cleanliness is our priority.10 working days after I got totally disappointed with Harrods fish restaurant with the service chef or person sneezing over the food No one has contacted me back since the My second email I sent back Still waiting to see what they’re going to do, why is it taking so long? I cannot believe in a restaurant or shop that’s world famous That they would have staff sneezing over the food Doesn’t look like I will ever be going back thanks for ruining my birthday.this show how much you don't care about your customers.

I recently made a purchase of a luxury item valued at over £700, from Harrods, expecting a seamless shopping experience befitting their renowned reputation. Unfortunately, the service I received was far from the high standard one would expect from such a prestigious store. I placed my order over the phone, and it arrived via post; however, the condition of the package was incredibly disappointing. The box was ripped open, and the contents inside were damaged. It was clear that the item had not been properly handled or protected during shipping, which is especially concerning given the high value of the purchase. As a customer who trusted Harrods to deliver quality service and luxury items in pristine condition, I am truly let down by this experience. The lack of care in packaging and the obvious damage to the product are unacceptable for a company that prides itself on providing top-tier products and service. I have reached out to customer service on numerous occasions for a resolution, but the process has been frustrating and far from the level of support one would expect when dealing with such a high-end retailer. It's disheartening that a luxury store like Harrods doesn't seem to prioritise customer satisfaction or properly safeguard their products during delivery. I hope this review serves as a cautionary tale for anyone considering ordering from Harrods, especially expensive luxury goods. While their reputation precedes them, this experience has been a stark reminder that even established luxury brands can fall short in delivering a seamless and enjoyable customer experience.

Beautiful department store. But be sure to visit the food court. It looks absolutely beautiful and is beautifully displayed

It was super busy, but the hours are great see most things close at 6pm in London. The food court was amazing.

Expensive outlets, for both men and women clothing, the prices are not displaced, the attendant are so warming.

A collection of shops selling famous brands and not all set up with skill and taste, a true movie setting

Very nice store, but way too expensive for the average person.

Good place for breakfast and of course the shoe heaven

Food hall is amazing. Just to look around, very impressive.

A real fancy store. While some shopped others had ice cream. From fancy very expensive to regular items (clothes and groceries). This place will take a week to visit every department.

A very special place and one of London's main shopping landmarks. It includes the most luxurious international brands and includes cafes, food courts and very delicious restaurants. It is worth a visit.

Luxury store. It is worth visiting. Recommended

It is an exclusive place to buy luxury items.

A bit disoriented inside but you can find beautiful things in every corner. You simply have to experience it once

Very nice experience. Staff is very friendly. Went to the lower ground bar and enjoyed our time there as well.

Still the same. This year, Harrods has an impressive display for Christmas and the new year. Keep up the good work. Things remain more or less the same. Same standard I would say. The toilets are still difficult to find...

Harrods is a beautiful shopping centre with only luxury brands. Unfortunately, the staff is not very helpful if you show interest in a product. They would rather have a chat among themselves than help a customer! We were also looked at as if we were way too poor for this store. We therefore quickly went back out and went to the competitor (selfridges). What a disappointment! 2 stars, just because it's nice shop.

The best store in the world! The variety of brands and products at Harrods is incredible and unique! All departments are super organized and I always receive great service! The toy section delights children and adults! The furniture and homeware department is sensational!

A nice experience that every London visitor needs to have.

Toy store were very help . Picked up some for my wife at Helena Rubenstein on 5th - hard to get someone to help and lady who did did not seem to care much !!

A must try when visiting London.

Terrible experience with customer service and a faulty item. Black cards holder! They just want your money and fake their customer first approach. The so called manager of customer service Davanyall isnt professional at all and took a month to not even call but to send a message to say that he supports his staffs feedback (who was not even aware of the garment fault in question). I hope there will be a review of staff, as the quality of staff is on a serious decline. Selfridges has a far superior service and will shift purchasing to there.

Best shopping in the world. My favourite shop worldwide. There is no comparison

A great shopping place that I loved more than Selfridges I felt they had more options The Pharaonic interior design caught my eye, very beautiful

Full, confusing and products that I wouldn't even buy if I had a cash cow at home.

A wonderful shopping center where you can find everything you want

Expensive but very nice store to look inside!

It is always a must-see stop in London, a gem.

A great place for shopping and not only, here you will have a great experience from beautiful architecture, new trends, top luxury goods, great food, amazing cafes, etc. Harrods is a real statement in London.

Great service and lovely shopping Spent a fortune. I will be working until I am 342 years old and I will live to pay it.👍😁

In the past, I had great experiences at Harrods. Yet, twice now I have ordered items online. I one case I never received the merchandise but received an email saying I had returned it and that they were processing a refund. Then today one of Harrods cookie tins came dented and dinged up like it been kicked on a floor - so upsetting.

Harrods is a timeless Icon of luxury and elegance.. Harrods remains Harrods, an undisputed master of shopping, style, and luxury. With each passing day, it only grows more magnificent and distinguished. Harrods continues to set the standard for premium shopping experiences. Each time I visit this store, I feel like it’s an experience that defines timeless grandeur.

Magnificent to see the very beautiful Egyptian staircase

After my visit to the Chanel exhibition at the V&A museum, I was very hungry. Every time I visit London, I make it a point to visit Harrods. My schedule only allowed me to dine at the rotisserie and stop at the food hall. Where I picked up a tasty salmon gateau, scrumptious truffle pork pie, a Harrods Easter egg, and my favourite Charbonnel et Walker caramel and fudge dark chocolate’s. The rotisserie is a place I have enjoyed eating for a long time. Sitting at the bar is a great way to watch the chef’s cook. Baby chicken and saffron rice was my order and it was delicious. During teatime, I experienced an amazing vibe and was delighted to listen to live music from a singer and guitarist playing behind me. It felt like I had the perfect seat in the dining room. The service provided by the waiter’s & waitress was exceptional. They were always attentive to my needs I was having such a good time that I ended up taking the later train back, and I was sad to leave Harrods that evening.

Absolutely 5 star quality in every aspect!

It is another world, nothing to do with the Corte Inglés signature plant

I don’t actually think that Harrods needs too much of an introduction. Very upmarket store full of big label brands, can be quite difficult to navigate but the food court is interesting if a little expensive. Restaurant and cafe available.

It is an incomparable place in the world

Hoş bir ambiyans ve biraz pahalı olarak bir çok markaya ulaşayım isterseniz görmeniz gereken bir mağaza. İçin yemek, giyim, kozmetik, vb. bir çok alanda ürün bulabilirsiniz

The most beautiful department store in London

You could say that Harrods is an institution. We took a look once as tourists. The women there, the men there. We didn't buy anything, but we were excited to watch the hustle and bustle of the many sellers.

I had a fantastic experience at Harrods, thanks to the wonderful Lina! I went in looking for an Amarni illuminous silk foundation and she not only helped me find the perfect match, but also gave me a thorough consultation and recommended some other fantastic products. She was incredibly knowledgeable and really listened to what I was looking for. I am going to check online for the translucent powder that wasn't available on my visit. I'm thrilled with my purchases and will definitely be back to see Lina again!

If your economy is fair, in this place you will feel small! A luxury place wherever you look and not suitable for all budgets! I bought two delicious cupcakes for 19 pounds! Very rich!

Let’s be honest, its a shop that can often remind you how the other half live… but not in an uncomfortable way. It’s a beautiful, well presented store… the finest no doubt. The staff are incredibly tuned in, well presented also and they cleverly know how to sell, after all they are Londons best… so as a tourist, you can easily be convinced into spending some of your hard earned currency! Remarkable! Fabulous! Suave! A must see and go to experience.

Had an amazing facial in Kama Ayurveda, Harrods. Expert knowledge, skilled, wonderful experience. Immediate visible effects!

Beautiful place, the latest in technology. You have to visit it!