Harris + Hoole in Southend-on-Sea

I never Do reviews but this place is truly dreadful , attitude from Mr Tattoo’d pierced who should NEVER been in a public facing job , half a cup of piss week coffee , filthy tables, loud and dare I say expensive , surprising for Tesco £3.20 for a latte is a quid dearer than Costa ! They need to get some Eastern European’s in here , these English kids clearly dint like work and have no idea how to work in the service industry! Won’t be returning, I need to update this as I have just returned as it was done up WOW what a difference food much better had the chorizo TWO eggs sourdough rocket chorizo ( much better value but still not cheap ) so nice latte was excellent daughter had maple bacon waffle also good , service pretty good too MUCH IMPROVED well done H&H I’ll Improve the stars

£7 for a teabag in a paper cup. Rotten ham in the croissant. Filthy tables and unfriendly rude staff. AVOID!

Waited around 20 minutes for 2 takeaway coffees. Whilst waiting I could see the barista and how he was making the coffee. More training needed definitely as his latte and cappuccinos are exactly the same. Different milk consistency is key to this and he should know this. Also, £8.10 for 2 flat whites in a Tesco store is outrageous.

Young blonde lady is rude and very unpleasant, late cofee taste like boiled milk.

Lovely coffee but cafe is very run down. Staff were lovely today but variable. It has no atmosphere.

Have been in a couple of times now. One of the best coffees I've had, the food is good too. However they appear regularly understaffed. Long queue at the till and longer wait to receive coffee, and often lots of dirty tables. Would be a much better place if they were appropriately staffed.

So I went in today to tesco and whilst their went into this food chain. I ordered a coffee and poached egg on sourdough toast. If I could show a picture of what I got then you would laugh. It came up with a small poached egg on this dry bit of large sourdough toast. It looked lost and was hanging nearly off the side. I asked is this what I get for £3 just for the egg on toast and the lady replied yes. She turned around to her work colleague and spoke to him. He then came out with a plate of green leaves 🍃 🤣 omg 😲 wow I just was gob smaked. You would of thought you'd get two poached eggs with some nice garnish at least to fit the toast lol. I sat down and eat it within 1 minute and then drunk my coffee very quickly as I wanted to get out. The coffee was actually nice and after complaining the lady was very kind to give back my money. Unfortunately I won't be eating their again.

We stopped here for a coffee on 14/10/23. To be served by a young lady who seemed more interested in having a conversation with her boyfriend, whilst serving us. We ordered drinks, one of which she got wrong and promptly gave to her boyfriend. Even though we were sitting in we were served in paper cups, when asked why, she said it was because the kitchen was closing. £7.30 was charged for a black coffee and chai with coconut milk. We did complain to head office, but no response to date?

After it’s recent revamp there is almost no food a normal child would eat- apart from cake- I used to go almost weekly while shopping, I won’t be returning- most the tables were dirty and other tables littered with dirty plates left for customers to clear

Just had coffee in Southend Tesco very high prices very slow cleaning up tables and I don’t like giving out my name to pick up a coffee won’t be calling in again

Stood by the counter for 5 minutes, and basically ignored! Counter tops were covered in dirty cups n saucers everywhere! Decided to just walk out n look elsewhere! First time visiting and last time too!

Good place to have a rest while you are shopping.

The place was averagely busy with two people working. It took an age to receive my coffee because the barista was chatting to anyone and everyone. My drink arrived in a paper cup and when I enquired why I couldn’t have one of the 310 china cups on display I was advised that a staff shortage meant that they wouldn’t give out proper cups. This was my second visit this month. The last time I went I was told I couldn’t have the poached egg on toast because they had run out of eggs - in a supermarket !. I won’t be going back…,

Coffee machine And brought in food Just reheated Not nice 1 coke '1 coffee 2 wraps £14.00 Don't expect to toomuch

Nice team that works here so please give the place a makeover to reflect their efforts. The place is looking tired. Very badly stained upholstery and dirty paintwork. Some of it resembles a crime scene. More CSI than coffee shop.

Great coffee, friendly staff, relaxing place for coffee.

Talk about under staffed..poor girl working was 100 miles an hr..all alone.. Doing everything.. 20 min wait.. Food looks yummy tho.. 1st time....not sure I will be back.. Get staff

A civilised start to a shop. Located inside Tesco Extra with ample park up space. Coffee & a scone costs around £6.

Staff very nice and friendly but not a lot of options for disabled people with eating conditions wat they had were out of stock

Dirty tables, dirty cup......told it was stained, hey ho! Rinsed under tap.....clean of sorts.. Not acceptable. We go most weeks....utterly disgusted...coffee machine broken so lack of customers.....no excuse for dirty workstations and tables.

Only a few customers present but every table in the place was full of dirty crockery whilst the lazy staff were just chatting with each other. We had to clear a table ourselves to drink our coffee. One assistant served food at the table of another customer and just placed the plate of food amongst the dirty cups etc without removing anything. The place was disgusting, not going there again!!

Not brilliant, dirty chairs, noisy not a great place to relax and enjoy a cup of tea

Good food. Good service. Well worth a visit!

Very good food, excellent coffee and great staff.

My wife's hot chocolate did not taste of chocolate and was cold, which makes me wonder what it actually was. My latte was mediocre and not as good as ones I've had at other Harris + Hoole's. The staff were polite and heated up my baby's bottle. It was also clean and the quiet.

Really a very good coffee shop worth visiting, surprising that it's in the middle of Tesco.

Wonderful place at Southend Tesco, staff great, prices bit high but worth it

I love the coffee and the decor !!

Friendly staff and lovely coffee

Great value and service. Polite friendly team that get to know their customers. :0)

Great coffee served by really nice, friendly staff. Nice that some coffee chains are placing value in making conversation with their customers and at least getting to know a bit about them (what they like to drink, what they do for work etc) so the service feels that little bit more personal.

Overpriced, dirty condiments, poor service.

Until my latest visit, it has always been splendid. Friendly, very courteous staff and two of the three we encountered on our most recent visit (10th Jan) were as we'd come to expect. But, we came accross one young lady who seemed to have a real attitude problem.We'd never seen her before and, unfortunately won't be seeing her again as we won't be visiting anymore. My first disappointment was that the range of cakes etc on offer seems to have changed since our last visit a couple months previously. No gluten free option as on all our previous visits. Also, we were slightly confused by the fact the board displaying the coffee options had changed and only one size of long black seemed to be on offer.Therefore, I was a little unsure of what to order when the young lady became free and I said ; Oh, you've had a change........she replied "We're not a canteen" ...."We're not a canteen , we don't do fry ups" . I was embarrassed and stunned. I obviously looked like someone who wanted a fry up and not a good cup of coffee. I'm surprised she thought she could tell what a customer anted , just by looking at them Well, the coffee was delicious as always and my wife's warmed cheese scone arrived with the usual smile. The young lady making the coffee was as always, very pleasant and cheerful. Hopefully her enthusiasm for customer service will rub off on the other young lady who seemed to have a real problem with customers. She was even VERY abrupt with us and a couple other customers when she explained that they no longer ran the loyalty card scheme. Left us feeling rather dismayed and disappointed as it was always an excellent place to go for service, quality and choice.

A rose amongst the ''thorn''. I have been a regular ,going to this H&H since it opened and recommend it as a drop in to many. All have enjoyed the staff , coffee and welcome recd. The manager, Tina is a gem. Some new staff for 2016 are in training and have all caught the buzz of their colleagues which is genuine. All age groups welcome especially men with beards. Siamese cats possibly ñot (yet).

Coffee and welcome very nice, and relaxed atmosphere in complete contrast to the busy supermarket it's nestled inside. If you need a break from shopping, or a quiet place to summon up the will to get round the shop then this is a good place to stop!