Burger King in Southend-on-Sea

all the food was cold and soggy, missing part of the order which was the nuggets. Two large chunks of lettuce in my burger , and fries was fallen out the bag

Food is always perfect. It's just slightly annoying thst the bottle of coke is always room temperature when the kids meal I bought came wjth with chilled capri suns.

The food was cold sloppy the tables where filthy and the staff miserable we won't eat there again.

Food was hot and tasty, would highly recommend

i couldn’t have my order as i didn’t have a4 digets code after 20 mins he was told my phone last 4 digets

the journey for the delivery was to far for a push bike, meaning the food arrived cold.

this order was over 3 hours late and freezing cold and non edible it was disgusting and this is against all trading standards, I will be reporting this to trading standards . this cost me £25.87 and I have to work hard to earn my money, I do not order takeaways often due to the cost and this is so upsetting to be sent this bag of cold non edible food, it is still here if you want to send someone to collect it. I am requesting a full refund for the total amount of £25.87

Food is frozen. Wait time went back 40 mins from original time, should have just cancelled!

Food was good, not enough mayonnaise on the burger bread and fries was cold when delivered to me plus drink was not cold. Otherwise, great food.

food was cold!!! burgers looked like they had been sat on! never ordering again!!!

Food never turned up rung BK who advised driver must have stolen it so not their problem

This is the second time on the bounce that my order had turned up cold. The first time I let it go as hadn’t happened before but now I doubt I will order delivery from BK again. Seemed to take an age to be delivered so I am not sure if this is down to the restaurant or the delivery person.

fairly sure the driver stole my food as half of my order turned up. called restaurant refused to send out right order and driver refused to take food back and get the right order. first and last time ordering from burger king

No straw for drink, chips were half empty and all food was cold.

Chicken wasnt crispy...bacon wasnt crispy...was a soggy mess

2nd time in a row I had an item missing from my order tho I have been credited which I appreciated

over 2 hours late and it was cold im fuming

We’ve found BK better than its main rival in many ways. The food tastes better, it arrives on time and is still warm/hot, the order nearly always arrives intact and as ordered, and the burgers don’t look like they’ve been thrown from one side of the kitchen to the other and into the box. Thanks BK, keep it up and we’ll keep ordering from you. 🍔🫡

Very dirty, waited 23 minutes whilst ordering and being in the store no one came to clean the lobby at any point. All tables had trays on them, floor was disgusting. It wasn’t busy at all, 3 other people were there when we attended.

Every time there’s something missing from the order I thought McDonald’s was bad but Burger King your total rubbish

Dirty. Moody staff. Food seemed cold. Definitely won’t be going there again.

delivery time said 7:25, receipt says food was collected at 7:10 but didnt get our food until 8:10. was stone cold and actually innedible

i spent nearly £35 on food which i didnt receive anything

Absolute joke........dont order from any food app they never get it right. Not a braincell to rub together in there. Gave them far too many chances as do actually love a buger king. Im done the king can lick my ring from now on. And they wonder why the going downhill faster then a granny in wheelchair with no brakes

My cheese fries had 1 blob of cheese on them…

Food arrived cold and poorly assembled, with also the drink to my meal missing from the order completely

Disappointingly two items were missing from our order this evening rather spoiling our family meal. We have reported the issue to Just Eat who have said they will look into the matter and respond within 48 hours…

freezing cold food. chips are inedible, thrown in the bin

time change from original time, cold chips burger was ok , tasted nice not quite like warm

order a beef burger and a chicken burger (and more) they sent 2 beef burgers instead... completely unacceptable.

i want my money back, the food was disgusting,the hallumi fries were burnt to bits the nuggets and all the chips was stone cold,the drinks was so hot we couldn't drink them, the chicken royale was so dry

The delivery kept changing and over an hour it arrived the food was cold, dry and the bacon cheese fries nad basically no sauce or bacon and looked like they had been half eaten wont be ordering again

Food was cold & small portion sizes

Whoever delivered must of done a wheelie or whacky racers drink spilt all over the food bags completely ripped only took to take a picture so angry completely spoiled idiots

Food, customer service is excellent but the entrance not pleasant and door is difficult to open sometimes. Staff are fast with others ready to help with any issues, food is served at a good temperature ready to eat.

Definitely not worth the money.

half a box of chips, drink only two thirds full

Chips are cold and like cardboard. Burger is dry and lacking cheese. Chilly bites were nice though.

Odered 2 whopper meals on burger king app. It seemed like the person serving us wasnt botherd because it was food orderd off the app .Waited 10 to15 minutes or more for food. When food brought to table the burgers looked liked they had been recooked and the fries were digusting. The person serving us needs to learn some manners and go on a customer training programe . Avoid this burger king !!!! U HAVE BEEN WARNED !!!

Missing chips and 20 nuggets. Wont be prdering from here again

not happy had some items missing.

it's hasn't been delivered to me and it says it has !!!!!!!!

Order was late and there was a small piece of blue plastic in the burger. Spoke to someone on live chat and he closed the chat on me

What’s annoying about my order is watching as the delivery time keeps changing and getting later and later over half an hour added on to the original delivery time just because the outlet was busy with clients walking through the door instead of setting a time for the takeaway delivery and keeping to it!

delivery was great chips were a little cold and burger was lovely

It was quick and friendly staff. Thanks.

Food never arrived. Claimed delivered but was not. now I have to wait 7 days for a reply. Appalling service

Everything was good except 2 diet cokes that I ordered were missing.

The food was fresh and hot. The quality and quantity was perfect. The service of their staff and managers were aowsome. Asistant Mngr Mahbub and A girl was serving her name was Maddie There way of serving was so good 100% recommendable place to eat.

Excellent food and service thanks

The food is cold, the bag was damaged. And open not sealed properly

Great service, super friendly and helpful staff, always with a smile on their face, for sure returning for some lovely burgers

order bot recieved. happens too much with this service. then they say response in a few days, well what good is that when you've ordered and paid because you are hungry and have to go buy more food because of the rubbish service. happens all the time. if you can't facilitate volume then dont partner with too many restaurants

Terrible experience. Missing items! Everything cold. Driver spend ages stationery in town before he even starting moving! Then rang the wrong address! Will never order again

The second time they have forgot the chips this is becoming a joke now

Lovely food and quite quiet in there which was really good

Excellent Food And Service, Thanks.A++++++++

Missing 3 bacon double cheeseburger paid £45 for this order and missing all the items. Contacted Burger King and he wasn’t happy to help at all want my money back

absolutely awful, 2 hour wait, food cold, disgusted with the service

Took over 2 hours to get to us and arrived freezing cold and undercooked

I can understand why this place was empty now. Burger was under microwaved, the staff were horrendous. Wish I'd checked the reviews before coming here

I was missing a item like bottle of drink

I order for my kids the food and staff was fantastic. Highly recommend.

it was horrible, chips were overcooked and had no salt or pepper. the burger's were rubbish and unseasoned. the only things that saved this order were chilli cheese bites and the polite delivery driver who was friendly and cheerful.

Food took ages to come. Arrived stone cold. Said driver was on way but driver was in a completely different location for a good 20/25 mins. Joke

Very good service staff friendly, food was great. Warm food 😋 😍.

I’ve had nothing but bad experiences in the majority of my last few orders I am that disappointed in the service I am receiving that I am thinking about just deleting the just eat app as I feel I am paying for food that is either cold or not received.

2.99 for delivery is max fee but less than a mile away , not sure where the 99p delivery covers, and the delivery driver sat outside for mins, left and came back... poor effort

Chicken royals were like rubber. Chips were like cardboard. Never had this issue before from Burger king. For the price I paid i didn't expect the food to not be editable.

My food never arrived never will I order again

Food cold oredered loaded fries got normal fries two burgers were cold

Hasn’t been delivered to my address but says delivered this is becoming a joke with just eat it happens on a regular basis

Ordered delivery through app. Two meals- Both drinks weren’t received and paid extra for cheese in burger which wasn’t put in

Brilliant meal. food was hot delivery on time thank you

Had to wait for delivery to receive half of the order to be incorrect

I am absolutely fuming I came into store not to long before ordering and I had frozen chips and I confronted a member of staff and had my food change I now have order again and have frozen chips as well as they sent me the wrong burger and my food was stone cold I would like someone to get in touch with me asap I’m not going to be ordering again from here and if not dealt with I will be leaving a review !!!!!

delivery Driver Was Very Polite When Delivering Food To My Door Step

Excellent Food And Service.. Thanks

food is like rubber, almost like it was cooked hours ago and just left on the side. completely cold on delivery and the bottle of drink warm. only decent thing was the little pot of dip!

No chips and no drink!!!!!! Very unhappy. Long delivery time. Good cold. Terrible service.

Ali haider is so friendly and did a quick service. Would love to visit again.

Mahon is very friendly and helpful

Nearly two hours late and food was cold

Ali haider his a great member he treats us really well I would love to come back again soon

Mahbub is so lovely and it was a quick service.

Extremely late, food was all cold and delivery driver blamed it all on the app…

All of it cold, fries like cardboard

Increadible service, food with you under 2 mins.

the food was all cold and the chips were still hard and clearly not cooked fully. Disgusting, will not order again.

Fresh food.Every time without fail..

order was cold. receipt say ordered was to be collected at a certain time it was not and delivered 40 minutes later. I am sure it would have been enjoyable if it was hot

My food is wrong delivery driver has taken picture seen what I have I have 2 chips and a capri sun nothing like I ordered he said my order will be re done and re sent I just had to submit this and he’s doing the same

Excellent Food And Service...Thanks

My order was delivered without my drink.

bag soaked in curry sauce and collapsed. coke warm and covered in curry sauce. won't be using here again

I have not received what I've ordered. The cheeseburger is missing for my kid

The staff here are terrible and theft is a normal thing when you order for delivery!!!! Do not order from just eat or deliveroo

Driver push bell and left my order on doorstep, did not wait couple seconds that I can open and take my order. It’s not good customer service as I have pay for delivery!!!!

Took 2.5 hours to deliver and food was freezing. Send refund asap

All drinks missing from order. Chips portion size in all meals was very small