Dolphin Fish & Chips in Southend-on-Sea

the last couple of orders the chips have been very under cooked. very pale in colour and limp. they used to have a nice golden colour to them, so I'm not sure what's changed. the curry sauce was so think I could use it as paste. the onion rings were nice though. this is the 3rd time I've been unhappy with the food and I don't think I'll be ordering again 😢

Really good great information from delivery person

Food delivery was good but order was wrong originally by sending a different chicken variant. Contacted the restaurant, staff weren’t polite and initially claimed we done our order wrong. They then stated that it was already sauced before they cooked it so sent it out regardless. After complaining on the phone and informing them I will make my way to the restaurant with the wrong food they finally admitted that they were wrong and sent out the correct food, even then it wasn’t the greatest.

peri peri wings was totally burned

Shawarma really nice thank u delivery driver

Sadly I didn't enjoy my order. Undercooked chips were not nice at all

Wow, first time ordering here and it was brilliant! Amazing value for money on what we ordered, EVERYTHING hot and fresh! Portions were huge as well, only TINY gripe was a missing coleslaw; but that’s minor in the grand scheme… Will 100% order again

Amazing delivery and amazing food as always, freshly cooked

براکاستی جێژی درشت خۆشین ستافێچی برەێیز و خوردنکانیان زۆ خۆشن بتایبت کیکی کهرت و پیزاکیان

Best pizza. 2 for 1. arrived boiling hot. loads of toppings.

chips were great, burger for my child was good however the steak and kidney pie had a very weird smell, tasted the filling and had a peculiar taste, so didn't eat it, not sure if it was off or what but wasn't very nice

chips didn't taste nice and I didn't get my fish

Great fish and chips, not greasy, just perfect

Amazing food freshly cooked .. helpful and friendly staff....food tasteful portion size well worth the money would definitely recommend especially the lamb shawarma amazing keep up amazing food and service 👍👍

Chips weren’t even cooked, tasted awful. Very disappointing

amazing tasty food and quick and good service

Always order from there and also eat at the premises with my kids, kebabs are cooked freshly

ordered x-large mixed kebab it was more like a kids portion not enough to split between 2 adults large chips more like a small portion not very well cooked had no colour the smallest pot of salad i oredered it at 20.20 they said delivery between 21.00 - 21.20 it arrived at 20.30 10 mins to cook and deliver, absolute ridiculous, will not be ordering again

The sausages were lovely. Unfortunately the chips were veryunderdone so not quite what we were expecting

The only complaint I have is the chips needs to be cooked for longer, this is the second time I’ve ordered and some of the chips have been very undercooked but apart from that everything else was lovely

Usually very good but not this time . Salad was very limp and not up to the usual standard these guys normally supply . I paid for extra salad with lots of onion , no onion , pathetic portion and didn’t seem fresh . I will admit this is the only time I’ve ever had a bad experience from here so I hope they were just having a bad day .

Food was hot, big portions for the money. Good service, one of the best takeaway shops around 👍🏼

Really not great food everything was undercooked I’m not sure weather this was because I ordered late in the week and someone couldn’t be bothered to cook the food properly or weather this is a regular thing this is the first and last time I will be ordering from here do not recommend

Always good food from these guys

Just had fish and chips delivered after not haven't had for few months must be new owners as so lovely ty

I like the way you make your baked potatoes very nice,

My cod & chips was lovely thank you

First and last time ordering from here. Baffled by all the great reviews tbh, I ordered because of them. The chips were undercooked & over half went in the bin. All sausages over cooked, inedible, not nice at all to eat, tough, chewy sausages and barely cooked chips. I’ve had many chip shops in the area and this is by far the worst I’ve tried. Nothing more disappointing when you spend £30 for a mid week treat to get food that is not as it should be. Please quality check your food?

I'm giving this shop a one-star review as at 8pm this evening we placed an order. 9.20pm our food still has not arrived, and every time we try to phone, the call is being 'cut'. Appalling service - actually, NO SERVICE!!!!!!

New owners but food was good as usual

Delicious kebab, definitely ordering again

We appreciate we ordered late but would rather the order be refused than receiving mostly undercooked chips especially when 3 of us only wanted chips

amazing this is the only place that does fresh cooked chips and the food is amazing

gorgeous hot food, favourite take away

the poor guy from the shop had been having problems with the app all night but delivered the food personally and it was delicious...highly recommended then he rang to see if everything was 👍..Will defo use again

Ordered here a few times now and never had any problems. Friendly staff and great food can't go wrong

Good food friendly staff lovely fish and chips and chicken kebabs are fab.

great food, friendly staff, quick delivery

amazing fresh cooked chips n food. defo the best place i have had chips from so far. great work and so speedy :)

always tasty and hot food delivered well on time

not upto normal standard...garlic bread cold and hard....chips cold but sausage and coleslaw good...

Food was great as always. Quick, driver was polite and everything was to perfection ☺️ 10/10

chips slightly under but wings and pizza excellent

The driver was quick and prompt

Great Food, Friendly Delivery, 5 Star.

Fantastic food delivered hot by friendly staff. Thank you.

Chips amazing as always! And that garlic sauce I can never fault it been ordering from here for years and the garlic sauce gets better and better. And pizza was yummy to thankyou

Always the best chicken kebab in area!;)

Visiting from wales and was treating my dad .. lovely food fish was amazing chips was lovely and fresh, and food was still hot when delivered.. thank you 😀

Kebab shop with fish & chips a quick something to eat.

Great tasty fish and chips delivered hot by friendly staff. Thank you.

This is the best place for kebab and fish and chips, great meal deals.Staff are very friendly

The best takeaway shop in London Road recommend to everyone, you must try the food it’s amazing and delicious

Peri peri Chicken & rice is lovely from here, never had an issue!

best take away in Southend. friendly staff And good customer service.👌

very polite workers and good customer service and provides very delicious food.

Had last minute guests come over. Glad I ordered from these guys! Everything was on point, the pizza, the mixed grill they even had peri peri chicken which was amazing and my new favorite. Definitely will order on a regular. Highly recommend this take away. Super pleased it was a hit and guests really enjoyed it.

Felt ill after eating the food as it was roughly cold

Nice place, with friendly staff and tasty foods. Overall a 5/5. This was also under management, since the last management wasnt so good. I prefer the new management. Also yumm yumm peri peri chicken (new thing) :)

Amazing food. We ordered a cheesy garlic bread pizza, kebab and fish & chips. One of the best and largest haddock and chips I’ve had in a long time! Reasonably priced and all cooked fresh. Definitely worth a visit!

Very Good experience with very nice taste. Pizza was very delicious and cheese.

Fish was superb nice & fresh very good size meal highly recommend you would not be disappointed believe me

I feel the previous reviews are unfair and perhaps from a competitor or just an angry group of people. The service was good, attentive and welcoming. I came with my family and ordered adult and children meals. All the food was freshly made, we was asked which type of bread we would like and donner kebab. The chicken, burgers and shawarma was all freshly made along with the bread. It was served nicely on a plate and metal cutlery - i've visited some other local places that serve the food in take away boxes. The food also came in a timely manner and tasted really nice along with their home made pickle.

Lovely staff, delicious food, happy customer and will defo return

Ordered two pizzas for delivery & both are totally Burnt! Not even answering calls

Amazing staff with customer-focused attitude, brilliant fresh fish, good quality, very helpful as i had a very specific order that they prepared happily and politely for me. Special thanks to Hemed and also the boss.

Fish is cooked fresh when you order

Un cooked chips and dark black fish with bad smell, straight in the bin. What a waste of money and time. I always used this shop but today is first time since they are back in business. I will never recommend.

They haven't been open the last 2 weeks despite their times stating they are

Every time I place an order, it gets cancelled at the last minute. Used to order from here quite a bit but last 3 orders failed without reason. Won't be using again.

Food was old and cold. Never again

Been going years for pizzas kebabs fish and always awesome

Don't make the same mistake I did! The meat looked off but I still ordered and have been ill for the last three days. Awful service, rude staff, would not recommend!

Very rude staff. Horrible service and customer service is also very poor. Do NOT go to this place as they do not treat people on a human level

would give 0 stars if i could, staff beyond rude and made my experience a very poor one. will not be retuning

Diabolical experience, rude staff who were shouting at a customer as I was in there. Chips were brown from old oil and smelt. Fish batter was soggy. Ketchup was watered down. 1/10 would only eat here if it was the last place open in Southend. Wouldn’t waste your time with this one.

If you love tasteless food and rude staff this is the place for you!! If I could give them zero stars I would, waste of money disgusting please avoid at all costs

I’ve been a regular customer for past least 5 years at the Dolphins Fish & Chips and tried to place an order for chicken & lamb donors but the guy who was taking the order today was absolutely rude and abrupt and refused to put extra chilli sauce and tried charge extra for it. I asked his name and he refused to give his name. I asked to speak to the owner, Gorman, and he said Goran is no longer there and that he’s is the owner. The guy I was speaking has no manners to speak to a regular customer and very rude! I’ll never recommend the Dolphins Fish & Fish to mr worst enemy either!! Absolutely disgusted by their service 🙄🙄🙄

regular customers, we order the same meal every week from the store, the person who took the order, a man who was taking the order didn’t listen to the order correctly, we received the order and it was completely incorrect, we called back and the man taking the order completely denied we had the correct order and was extremely rude.

Best Sausage & Chips in the area that I've tried so far, chips are done just right and the prices are very competitive too.

Always great food, great service and good value for money

I have bought chips here before which were great. I ordered plaice and chips through justeat. It came quickly but the batter was soggy and didn't seem like plaice. Even the cat refused to eat it 😢 The chips were also very pale Serves me right for ordering when I had a perfectly good meal planned!! I have a horrible taste in my mouth ....sorry 🙃

Very nice friendly family run takeaway. Very hospitable, excellent service, and great tasting food. I was not disappointed. I would recommend it to everyone.

Placed an order took over an hour and when I phoned up they said another 15minutes. Complete waste of time and useless

Excellent food been going here for at least 8 years now. Food is excellent delivery always on time. Need to do more deals like before besides that five star all the way ⭐⭐⭐⭐⭐

Quick first time delivery QUICK hot and gorgeous piece of rock mmmm ty

Ordered to take away, we live about 5 mins away but they still delivered very timely. Food was hot, fresh and very very tasty! Good service as well on the phone paid by card 👍 We got a fish and chip meal and mixed doner wrap meal for less than 15 quid and they didn't over do it with the chilli sauce on my wrap 😀 I would give another star if I could. Highly recommended 👌

I ordered a delivery from this place a little while ago, it took about 10 minutes longer than they said but it's not a problem. But, when it did turn up some of the order was missing so I telephoned them to inform them of this they said they will send the rest of the order straight away. I have worked on takeaway deliveries myself and if something is missing you get back to the address as quickly as possible with the rest of the order and apologise. After half an hour I telephoned them again. After putting our chips in the oven and the salad in the fridge they told me that the rest of my order had not even left the premises yet. I told him even though I paid for it, they could keep it. Then a driver turned up five minutes later with the rest of the stuff, which by this time, we didn't want. This is what they should've done in the first place! The bottom line was, they didn't want to bring it until another deliveries towards my address. Order from these at your peril. PS The salad had a bug and it's just for good measure.

Best chips in the area, cooked exactly the way they should be. The fish is fresh and even the sausages are lovely. Highly recommended. They are head and shoulders above the competition around here and their prices are realistic too. I can't fault them. They cook their chips properly, enough said.

Fish was delicious 😋the best 👌 I definitely come back again and again

Lovely fish and chips. Meal deals brilliant

Spot on best food takeaway but all ways has been , good friendly staff all ways willing to help

I love lamb shish 😋 very tasty 😋

Was a real disappointment. The pie wasn't heated or cooked correctly and the chips were so cold they could have been there all day. Go elsewhere, I won't go there agai

Ordered a very simple takeaway order tonight, and nothing listed to state and complications. 45 mins past the stated delivery time with no customer notification, and to make matters worse the food was *Stone Cold*.. It will definitely take some decent future reviews to tempt any further orders.. Very disappointed to say the least.

Favourite place for fish and chips lovely Visited again tonight tried the kebabs they were lovely. Great service really polite guys Fully recommend

Had their burger and chips, would easily say that was one of the best burgers I have ever had in Essex, would definitely recommend the place.

defo will not be ordering from here again advertise fish and chips online but you just get fish and to be honest hygiene ratiny 3 out of 5 not good

So firstly I order they take payment and they call me back 10 mins to say they don’t cover our area for delivery I explained now the payment has been taken we would like it delivered as funds take 3-5 days to clear back in account so after a bit of an issue they agree to deliver which arrived over an hour later the wrong kebabs were delivered I then was told that I had ordered wrong when it was made perfectly clear ! After getting 3/4 of the way through my kebab my partner noticed that the chicken was still raw inside ! I am 9 months pregnant so shouldn’t be eating anything undercooked in the slightest I called them asking for my money back and cooked food which they wouldn’t send and put the phone down on me DO NOT EAT HERE

We ordered a mixed doner and it came with no salad and garlic sauce.. the bread was so greasy and came with curry sauce which was not ordered