Harris and Hoole in Chichester

A lovely coffee shop in the heart of Chichester

My favourite coffee shop in Chichester. The staff are amazing and so friendly. Coffee is excellent.

Still as nice and welcoming as I remember. However there's recently been problems regarding the wifi, and by that I mean connecting to it is an uphill struggle. If you want to go in for a chat and a coffee with friends you're all set, but if you want to do work on your phone or laptop that requires Internet, think again 😂

Awful place for Chichester. Visited yesterday with a friend. So many other places you can visit close by.

Been coming to this coffee shop for a long time and always been greeted with smile and welcoming environment. Kate is absolutely superb, always positive and kind. Best coffee ever!

I left a good review following a visit in January this year and I've been back many times since. I've recently started using the Too Good To Go app, where one pays a small amount of money in exchange for food that would otherwise be thrown away. Previously the very nice young woman who works here was very nice and sorted out a very full bag of sweet and savoury food. Today I arrived to collect a bag at 17.03, a whole three minutes after the window of collection. At first a member of staff I had never spoken to before said it was impossible to honour my purchase as "the system" wouldn't be now allow it. I pointed to the app on my phone which stated that the deal was still active and gave me an option to confirm I had collected my bag. She relented and went to get the bag, saying "just this once" and that as I was "five minutes late" she didn't have to honour my purchase and that "I have to shut this door now". I pointed out to her that I was actually only three minutes late and that it was her intention not to serve me and her making up an incorrect statement that "the system" would not longer allow the collection of the bag caused the further delay. I also advised her that someone working in customer service ought not to speak to a customer as though they were a naughty school kid. Poor show, Harris and Hoole!

I popped in today and ordered what was a disappointing coffee to go. If I had sat in I would have said something. My flat white was too hot, the milk had seen too much steam and the coffee was scalded which ruined the taste, and burnt me. The welcome in the shop was lukewarm in opposition to the scaldingly hot coffee; there was not even a smile from the person serving, as I ordered. If you ask for my name for the order, when there is barely a soul in there, please use it or let me know when my coffee is ready rather than wait for me to spot it on the side and ask. Expensive coffee was served too hot and overall not a very welcoming place on my visit. A shame.

Just another generic coffee shop. Only distinguishing feature was the lack of table service and the ridiculously large cup of tea in which floated a tea bag. Better and cheaper options nearby.

The only reason we came here for breakfast was that dogs are allowed and the only reason for 2 stars, not 1. A very disappointing poached egg - lukewarm and rubbery, obviously cooked in a mould. Slow to arrive despite hardly any customers. The coffee was weak and extremely hot and I didn’t understand why I had to give my name so that when the coffee was ready I could be called to get up from my table to collect a tray placed a few feet away. Bizarre service when so quiet, unlike the music.

Kate received us joyfully, took out order and our payment and made and served our cake and coffees. She has an extremely pleasant. warm and engaging personality... and she can multi-task like no other. she can run the whole show there. Kate is the readon we'll return there for more coffee. Note to the franchisor...maybe get some locally baked goods, fresh and moist like carrot or lemon drizzle or orange cakes please?

Lovely Peppermint tea. Staff very friendly and welcoming

Seriously yummy cookie and nice atmosphere, but my coffee was undrinkable. I ordered a flat white and it had been so over steamed that I burnt my tongue on it even after waiting for over five minutes. The milk had been burnt so much that you could barely taste coffee anymore. I ended up leaving it after attempting two sips, as it tasted disgusting. Please properly train your baristas – flat whites, lattes and cappuccinos should not be served like this. It completely ruins the taste of coffee and is very amateur. Effectively I spent over £6 on just a cookie because the coffee was undrinkable.

We popped in on Easter Saturday at 2PM. Ordering is at the counter. I noted that the menu board had a "sold out" sticker on the last item which was some kind of humous. I ordered eggs benedict - however it turned out that they also had no eggs! This must have been quite a problem as there are a number of egg related items on the menu. In the end I had a toasted sandwich with cheese and mushrooms. The bread felt a little old. I don't drink coffee, but my wife does and thought that hers was average at best. I would suggest a rethink of the stocking for bank holiday weekends and also a rethink of the way in which orders are delivered - it is not to the table, but the name of the customer is shouted out and they have to come and get it. I noticed some customers, especially the elderly, were concerned about this and/or had trouble hearing what was being called out. I would prefer that the food is taken to the table - it is not a large place and I don't think it would take any longer to do that given the number of times they had to repeat the name. Nice interior.

First visited Nov 2023 and loved it here. Coffee is lovely and the surroundings are bright, clean, warm and inviting. Dog friendly too. Always my go to if I’m in the area. Thank you.

This was my first visit with a friend,the staff member was very much welcoming,our coffee was first class..I will be definitely return for a coffee and maybe a meal too Well done to the staff member❤️...looking forward to to the spring/summer to bring a friend when she visits

Even when incredibly busy the staff were all really helpful and friendly

Poor flat white. Boiling hot milk and no flavour.

Rude staff. I tipped and got a dirty look. Coffee’s take forever to be made so some are hot, some are cold. Wouldn’t recommend

We visited here yesterday afternoon. First of all we were left stood there without acknowledgement for several minutes before the lady on the coffee machine bothered to say hello. We ordered a latte and a ‘special’ hot chocolate. The selection of cakes was minimal and tired looking - no savouries except some dodgy looking pots of supermarket soup in the display. If there was an award for the most uncomfortable seats then surely this place would be on the winners podium. They are at awkward heights and the banquet seating solid as a rock. I moved about trying to find a nice place to sit but gave up. The drinks took ages but we were able to take a good look around us while we waited - the place is very grubby. The cutlery watermarked, floor dirty, tables left uncleared, paintwork scuffed. The staff seemed oblivious to the fact that they had customers and were yelling to each other about their personal lives which was disruptive and just plain rude. My husband did not finish his latte as it was watery and bitter and my hot chocolate was not nice at all. The server had put a spoon of chocolate chips in the saucer which just melted against the hot cup into a drippy mess which then dripped off my cup onto my clothes when I picked up the cup! The cakes we ordered were stale. We had wanted a nice hot drink in a relaxing atmosphere but just left feeling annoyed. It was our first venture into this coffee chain and probably our last.

We went into Chichester today for some Xmas shopping and wanted a festive hot chocolate so decided to go into Harris and Hoole. It was 4:40pm and the shop was a total mess with cups and plates strewn all over tables. We spoke to the person serving and requested two hot chocolates only to asked if we would mind having them in take away cups. That should have been the red flag but benefit of the doubt. So looked at food on display and asked for the pigs in blanket wrap. Only to be told that if we could eat it cold that would be good as they had turned the oven off already bearing in mind the shop is open till 5:30 pm. We declined the cold wrap and waited for our hot chocolates in the Hope, that they will give us festive cheer, however they were the most disappointing cold. In fairness, Luke warm hot chocolates I’ve ever had and I would not go back into the store ever again and will now support local companies. Totally disappointed in the service and the hot chocolate

Visited the Chichester branch on a very quiet Sunday morning, place wasn't very busy but waited twenty minutes to receive my coffee. Ordered a cappuccino and was served with a luke warm mug of what just tasted like frothy milk. Will not be visiting again!

Coffee is good cakes ok lovely place to sit and chill

Coffee might be good didn’t try it, I had tea with my lunch which was very very mediocre eggs Benedict, piece of bread, not toasted or buttered, slice of cheap packet, ham, poached egg, some weird sauce & not very warm. didn’t like the staffs attitude either will not be paying a return visit

Good spot on the high street. The cafe was nice and had lots of ample seating. Nice coffee with friendly staff.

Thought this might be a good escape from the rain and to have a quick lunch. The coffee was delicious and arrived promptly but the toasted sandwiches took an awfully long time. The cheese ones were delicious when they finally arrived but the pastrami looked unappetising. The sausage sandwich was well received. Don’t know why it took so long to do a few toasted sandwiches that were already made up . Will not be going back. One of the members of staff was super helpful but the other not so … much like the reviews below.

The coffee was good. However the staff were openly bad mouthing previous customers and experiences. They were loud enough thay everyone could here. One example they used is that a customer asked for water to be taken to the table she thought "no you don't look handicapped" we're her words. I appreciate customer service is a tough industry, but there was no need for their comments and discussion for all to hear.

Stopped for coffee while waiting for the bus as it was a convenient location. I thought it was independent as I try to support independent businesses but it's products seemed very similar to those elsewhere. However coffee and cake were very nice. The shop is lovely inside and very spacious. However what lets it down is its staff and I note others have had a similar experience. I felt like I was an inconvenience as the 2 young staff barely communicated and were more interested in talking to each other. Hospitality is all about customer care and experience and I love supporting hospitality businesses but I won't come back unless you get better staff

Good food, nice tea, place could do with a refresh

It's closed now, even though you say its open.

Just stopped for a coffee before heading for the shops.

Good service, even though short staffed

Comfortable coffee house, big cups of good coffee. Noisy and loud, even though it wasn't busy; barking dogs.

The coffee is good and its convenient for the bus, but thats the only reason I come here. The service is slow, the staff are bad tempered and rude.

Kate brilliant and always ready to please ! The young lady in today cannot cope and was very rude .. we spend money in this place four days a week and feel management should really train staff better

It's a cafe opposite the bus stop so ideally placed for a drink before getting on the bus...

Always a friendly smile and a great coffee

Pleasant friendly spacious cafe. Coffee and sausage bap excellent on a rainy day. Just opp the bus stop so v convenient

Great dog friendly coffee shop. If you ask for hot coffee, you get it.

Nice coffee but staff are far too noisy, shouting peoples names and orders, over the top of everything. Banging plates down and coughing out loud.I won't return.

Great vibe I think they call it LOL. Felt welcome here even though I would say it aimed at trendy people these days. Loved the blend of historical and wooden beams blacks. Food and drink typical of these coffee bar style outlet but a bit nicer IMO. Order and collect system so listen for your name shouted. Felt spacious and a little more private than most too. Would go again.

A good place for coffee although getting quite pricy. Would visit here again when I next visit Chichester

Better than most.Everyone piles into Costas etc but this is better and deserves more custom.Staff are better too.

Good service, very nice tea and pastry.

Nice coffee and cinnamon swirl. We were served by friendly staff. It was a quiet atmosphere with the comfortable seats.

Lovely coffee shop. Great coffee.

Had to ask the staff to clean the table after others used

Good coffee in Chichester is hard to find. I had a Latte. Tasty blend but too hot. Too many baristas over heat the milk which causes it to loose it sweetness and velvety texture. Interior is looking tired and too many cups and plates left on empty tables.

A very lovely girl that took our orders and served us with a fantastic smile and feeling! We had a nice coffe and cinnamon bun, whilst it rained outside. Fantastic place!

Friendly efficient service and fabulous coffee. Pastries are tasty too. Definitely recommend

Lovely staff good cakes and drinks

Enjoyed a coffe. Relaxing atmosphere, although air conditioning a bit cold for me.

Good coffee but pricey , toasted cheese sandwich very runny .App wasn't working

Very nice coffee, hot and served with a smile

Visited Chichester yesterday. Very impressed with this friendly very clean cosy H&H. Staff were lovely.welcoming , chatty and so pleased to oblige. Coffee and panini really nice too. Looking forward to it becoming my regular.

We were cat sitting in Chichester for 3 weeks and this was our regular stop for iced coffee. Amazing friendly staff who recognised us and what we ordered. Wish we had one like this we could walk to now we are home. The toasted sandwiches are good as well.

Nice cup of coffee. Could do with removing big table as you go in and replace with more seating.

Great coffee, friendly and helpful staff

Very pleasant but need more staff!!

Lovely latte and toasted sandwich in a dog friendly cafe. Staff were very friendly and place had a good ambience.

The coffee shop could have been cleaned. Seats had stains on them and areas looked dusty.

Nice atmosphere, friendly people, would be comfortable being here alone. Great coconut latte. Yummy cakes!

The coffee is delicious, highly recommend the hazelnut latte which tasted very indulgent. A nice spot by the window to watch the world go by and well spaced out tables. Disabled toilets available. The cups & tea pots they use are absolutely wonderful. Possibly a bit of attention to detail needed on the window sill and floor next to the window in terms of cleanliness. Sadly I had to knock a star because I ordered a chai latte which tasted like a herbal tea with milk in, which was really disappointing especially for the price. Usually a Chai Latte is my go to but I wouldn’t have it from here again. I would however return for the coffee.

Good coffee and delicious cakes. Friendly staff

Clean, friendly people, and enticing smell everywhere from the high quality food..

Our favourite coffee shop in Chichester. Lovely coffee and great friendly service.

Great indie place for coffee ☕️ Well spaced & cosy. Very good service & drinks

Absolutely tremendous coffee shop in the hear of Chichester. Exceptionally customer service from employees who offer efficient, professional and friendly, going that extra mile to welcome guests, going that extra mile to ensure their visit is memorable for all the right reasons. The coffee is wonderful, the cakes and sandwiches looked very appetising (told tasted great by other customers). You have a lot of choice in Chichester where coffee shops are concerned however this has to be NUMBER ONE

Really like this place lovely staff.and delicious coffee, well spaced out chairs for customers.

Went there for flat white coffee whilst waiting for moss bros to open, staff were pleasant coffee was excellent, would go there again if I ever need to go to Chichester again would recommend to anyone, thanks

Best coffee spot in Chi. The staff are fab and they remember your order for next time ;) …. And your name :)

Friendly staff, great coffee, plenty of cake to choose from and nice surroundings to enjoy them in.

One of the best hot chocolates I've ever had, the fudge hot chocolate is incredible and they perfect temperature to drink straight away. All the staff are friendly, helpful and happy.

Best coffee in town lovely accommodating staff , definitely recommend if your after a tasty coffee x

Great customer service, really fussy with coffee but was made exactly how I like it. Definitely going back

I Highly recommend visiting this Wondeful coffee shop, great coffee, excellent cake and other delicious food 😊 it has a nice relaxing atmosphere and is very clean and such lovely friendly staff, I always leave with a smile.

Staff was helpful and welcoming, comfortable seats...

Pleasant place to relax and enjoy great coffee friendly staff too 😊

Great cuppa and the carrot cake was delicious

Even though new coffee places are springing up around still find the coffee here the best one and atmosphere

The coffee was well above average for sure !! From Fareham would go again

Love this place .Staff are always pleasant and very helpful

Brilliant, friendly place with brilliant coffee. Highly recommended

Sometimes coffee maschines play up, we understand. We get a bit annoyed when 'It won't take a moment' takes longer than that. When we order coffee and sandwiches, the idea is we want to eat the sandwich with the coffee. When the coffee finishes and no sandwich in sight yet, when the explanation is ' food is taking longer today' we don't like it. It is only a cheese tostie! How can it take long to toast it! When it arrives, it is a lonesome one! No garnish, no salad , no anything to accompany it. And it costs almost £5! Wifi is a concern too . It asks for your birthday, address, tel number, address: you need to create an account to sit there with lukewarm coffee and toastie while the staff calls out numbers and names of the customers. I am not going there again.

Nice coffee. Friendly staff and a great setting.

Short visit to Chichester in need of refreshments, I was pleased to stop at Harris n' Hoole for good coffee and cake and I must say lovely clean toilet. Well done Guys top marks allround

Quality reasonable, but very pricey. Two flat whites and a muffin £10.50! And make sure you don’t pay for mediums without realising it. Bit disappointing.

Fantastic coffee. Best in Chichester! Need I say more?

Great coffee and friendly service! Really pleased with the new savoury menu - Avocado on toast absolutely delicious.

Nice welcome. Good sandwich. Nice cake. Coffee perfect. Highly recommended. Nice change from one of the big chain coffee shops.

Excellent coffee, brilliant staff, highly recommended

Great coffee and staff, a good place to refuse in Chichester

This is a real shame! The coffee is great! The staff are FANTASTIC! Massive let down is the fact there is ZERO WIFI here. The only wifi they have is through THE CLOUD which already is a massive let down. It is widely known that this type of wife lacks in quality and it certainly lacks here. It disconnects your device every couple of minutes and when connected it can be very slow. Sadly this place in my books gets a 2 star as nowadays, wifi is key. I would have happily have stayed ALL day here, coffee, lunch, tea etc etc but without reliable wifi I am unable to work here and so I will be off to a different store. I actually spoke to a couple of other customers who also shared the same frustration and they too left the store due to this fact. It seems harsh to remove 3 stars from my review due to the wifi but it only goes to show how important a good independent wifi is for a coffee store these days. I also used THE CLOUD at NERO the day before on North Street and I had the exact same problems. Sadly even cellular was also struggling so there was no workaround as I really would have liked to stay here. MANAGEMENT - LISTEN and get wifi. It's not much to ask!

Coffee pretty good, but you're still wearing masks! Why?! The law changed over a month ago. What are you thinking?

Always pleased with the quality and service at this store, however we visited today and there was only one person working in the unit. She was superb and never let the brand down but desperately needed support. I feel that she was let down by the company.

Only one person serving but she was very good, shame there were no other people to help her

The poor girl serving was on her own but was lovely even though she was very busy.

Very happy staff only one problem card payment only

Great coffee and Danish. Good self distancing measures. Server ensured we had scanned the track and trace/took our details...

Great coffee, Friendly service, a nice cool bolt hole on a hot bank holiday Monday..

Amazing coffee, such friendly staff