Harbour Hotel Christchurch in Christchurch

I was lucky enough to be invited to eat lunch here on Christmas Day. The food was good, nicely prepared and presented, as well as plentiful. Only note would be that even on Christmas Day I would have liked just one lighter option. The staff were amazing. Attentive, courteous, slick and despite being very busy, they went out of their way to be smiley and charming. It was pricey, but where isn't on Christmas Day - the staff made it special, so a big thank you to all of them.

I recently visited the Harbour House Hotel for Sunday lunch on December 15, 2024, and unfortunately, my experience was far from satisfactory. While the food was fantastic, I encountered a serious safety issue when the chair I was sitting on collapsed, causing me significant embarrassment and discomfort as my leg was crushed between the chair and the floor. The restaurant manager, Santos, did address the situation by replacing the chair and mentioned that this was the second incident that weekend. However, I was disappointed that no one followed up to check on my well-being after the incident. To make matters worse, when I received the bill, Santos laughed about the situation while offering complimentary coffee, which felt inappropriate and dismissive. I reached out to the hotel management via email to express my concerns, but I have yet to receive a response. This lack of communication is concerning and indicates a disregard for guest safety and feedback. I hope the management takes this matter seriously and ensures that safety protocols are in place to prevent such incidents in the future.

My partner and I have stayed here four years in a row for my birthday. We have always had such a great time. The rooms are beautiful and clean , staff are very friendly. (Especially Phil!!) and the food/drink is of the highest quality 👍🏻

We loved our stop over here. A few days spent relaxing. Excellent spa facilities, two great restaurant options, and some fantastic nearby walks along the coast and across to Mudeford. Will be back!

We had a lovely lunch, our first visit, an early Mother's Day present. We were very well looked after and are thinking of coming back for Christmas!

Stayed here for a mid-week treat in February. While the weather was mostly miserable, the welcome wasn't, mainly thanks to Olivia on check-in: a genuine smile and hello is an excellent upgrade! We'd gone for a 'snug' room. Small, yes, but larger than our bedroom at home. It could have had less furniture, and the bathroom configuration was a bit clumsy, but lovely toiletries and super-soft bedding and towels. The only irritation was because there were no sockets/chargers for your phones etc beside the bed (you had to unplug the lamp). Lovely in-room G&T service; a nice touch. The gardens/views are exceptional, and I have no doubt this place is buzzing in the summer. We had lunch at the Jetty on one occasion; five-star and absolutely excellent! Breakfast twice at Upper Deck; faultless. And drinks at the Upper Deck too (the tattooed barman is a real credit to the place and someone who clearly knows his stuff). All in all, the staff really made this trip extra special and worth every penny; we wouldn't hesitate booking up a return visit. Friendly, funny (in a good way) and professional; you couldn't wish for a more decent bunch of staff. The only negative part of the stay was down to the spa; very tired (upholstered sofas/cushions in a wet area wasn't ever a good idea) and unwelcoming. Pool/jacuzzi were probably a degree or two cooler than they should have been, but even cooler was the 'welcome' from the staff who clearly didn't want to be there.