Happy Valley Chinese Take Away in Mendip

Never again. Used to order from here all the time, but after the last time I won’t be again. First of all- replace the person on the phone, she is without doubt the rudest person I’ve ever encountered and not the brightest spark either. Ordered Salt and Pepper chips amongst other items, when arrived it was just plain soggy chips. Phoned up and explained that I had been given plain chips, not salt and pepper- said the same thing 4 times. 3 times politely and then quite irritated. You would have thought I was trying to explain a maths equation in Swahili. The girl spoke perfect English there was no language barrier, just pure rudeness. She kept repeating ‘what do you mean plain?’ telling me I was wrong and I need to look in the box, that I need to ‘look for the peppers and onions’ then proceeded to go and tell the chef off the phone that I was complaining and she didn’t know what to do as I was wrong and ‘just not looking’ (yes I could hear you) It got to the point where I had to explain what she could offer, either the correct order delivered or my money back. I told her she can take the chips physically back to see I’m not ‘lying’ and if that was Salt and Pepper they were awful and not worth the price as they had no seasoning, no vegetables. They were just plain chips. The black bean curry was horrendous anyway so spicy you couldn’t eat it and I sent the whole thing back and binned the new chips. Customer service non-existent. 0/10 don’t bother!

We order a number of Chinese (we love it) we’ve been feeling really let down with offerings of the town. Decided to try happy valley, OH MY LORD IT WAS AMAZING, proper noodles and rice with that real wok smokey flavour 🤤🤤 it was chefs kiss. ALL OF IT. Piping hot, such quick delivery we weren’t ready. IT WAS AMAZING. Thank you Happy valley for the best food in years, really was beautiful. You’ll be seeing us alot 😂☺️🥰

First time in years we had this tonight chicken omelette had far to much chicken in and was cold , omelette wasn't cooked enough .Chips were cold , wasted 19 pounds as it all went in the bin , best thing was the free prawn crackers

Was recommended this Chinese by friends, i can't comment on the taste as when I cut into my chicken curry the chicken was pink and slimy clearly not cooked . Had to argue with management for a refund who obviously didn't care what he was serving. Never again ,

Ordered online. Simple & quick delivery within 30mins. Chicken curry was lovely.

A great delivery service, the food is delivered quickly, is hot & of good quality. Very tasty. I’ve given up on the big delivery platforms & now go direct to local websites. I had many meals delivered cold and after long delays. Ordering direct from local sites gets me hot, quality food.

I ordered food for delivery directly from their website, it was delivered quickly, well within the time frame advertised. The food was hot & very tasty. Value for money was good.

Love this place never had a bad Chinese from here

We chose Happy Valley for a takeaway whilst staying in the area. Nearly 3 hours later and several phone calls spent chasing the whereabouts of our food! When the food arrived it was incorrect and inedible. The person on the phone was incredibly rude and wouldn't listen to our complaint. We were promised a refund and then ignored that fact and offered £10 then £20 which wasn't even half the cost of what we paid. Don't pick this chinese restaurant.

Attached photo is the left over food that we could not eat because it was either tasteless or unnecessarily salty. My friends and I were waiting two and a half hours for a Chinese delivery from Happy Valley and after an hour we were repeatedly told it was ‘30 minutes’ or ‘ten minutes’ away. Some of our party had ordered a really nice Indian from Namira’s Spice 15 minutes after we had placed our order with Happy Valley, and they had theirs delivered over hour hour before the Chinese was even prepared. When we eventually had our food, the starters were too salty and missing dips, and the mains were tasteless. As other reviews have mentioned, the sauces were gelatinous, but you couldn’t tell the difference between each of the different sauces. Each one resembled beef in black bean sauce. Very unhappy valley.

Only good thing generous portions we had special curry and lamb curry tried to tip out of container on to plate both Currys flopped out in one big blob no liquid just a big powdery blob you could tip your spoon upside down and nothing would fall off also the ribs was so dry even in the sauce you had a job to eat them I allways usually use china capital and wish I had tonight

Love, love, love this Chinese! Added bonus for the socially awkward... you can order online!

Very nice people that severd me. And the food was 10/10. Would definitely go there again.

Very enjoyable food with great service and reasonable prices ✅ Do try if you haven't already

Always spot on! Never any issues and quick delivery each time. And the food is amazing!!

Order took 1h 25mins to arrive. Customer service was appalling kept getting told it was out for delivery after 30 mins of it being sent out. Delivery driver was rude and unprofessional. Food was mediocre at best definitely not worth the frustration

Came so quickly, great service. Underrated.

Would recommend 10/10 food is always nice and very hot when it arrives and delivery is always quick! Our favourite Chinese!

Love this Chinese. The only place in Frome where the ribs are decent. They do have a tendancy to not answer the phone when they are busy and delivery can be very slow. Always order via their website and collect.

Awful food gave the whole family bad stomach it's put us off chinise don't go to happy valley it's awful

I've had a very positive experience. The food arrived incredibly fast, it was nice enough and the portions were extremely generous. Large really means large. It's very good value.

Really really good!! Fast delivery lovely food.

Possibly the most tasteless Chinese we ever had. Disappointed by the gelatinous sauces, missing pancakes, incinerated duck, almost slimy pork (which was not ordered, not even sure it was pork) Generally tasteless meal. Generous portions and fast delivery though

Very good value, nice food - and lots of it!

Quick friendly service. Lovely food

Food is ok and delivery is prompt

Very fast delivery, generous sized portions and fairly priced (which is surprising in Frome!). Black bean beef was the best I've had in a long time. The only niggle was that the salt & pepper squid was way (waaaaay) too salty (and I'm someone who loves salt). Would highly recommend this Chinese though

You were once our favourite go-to Chinese takeaway when visiting Frome. Disappointing in recent times. Tonight's was the last time - tasteless, rubbery chicken, overall bland. Such a shame.

Good food,great service, hot,tasty,nice,

We had an excellent takeaway from the Happy Valley, the food was very good, as was the service, great value prices too. My husband had chow mein and I had the chicken fried rice with curry sauce, very generous portions.

Sauces were gelatinous and very clearly blasted in the microwave and not fresh. The last 4 times we've ordered there has always been an item missing, even though we don't have a long complicated order and we always go through it twice on the phone. We then have to badger them and wait 10 minutes or longer while the other food goes cold for the item to come. I understand mistakes happen but 4 times in a row is unacceptable and it just feels like spite now. Won't be ordering again.

Curry was like jelly rice under cooked . Chips under cooked . Went in the bin

Over a 2 Hour wait. Ordered at half 6 and didnt get it until nearly 9 in the evening. Very disappointed.

Sloppy..... very sloppy and worst thing isbi caught glispe of a cook smoking cooking the food...... never going back to that place

Large portions, low price, and most importantly good food. Would recommend, had the king prawn chow mein I believe

Ordered a Chinese online this evening and it arrived 30 minutes late. The rice was cold and had chunks of uncooked rice in it. The crispy chicken was not crispy. Very soggy and couldn’t chew it, it was like cardboard. Really disappointed as the last time I went here my prawns weren’t cooked properly. Not worth your money at all. We have been trying for 1 hour to get through on the phone to speak to them to get a refund and it’s engaged every time.

Poor quality food taste dull and sour as! Wont be going here again. Cheaper for a reason!

The food I cant fault it's amazing, but the fact I had to wait over an hour for the food to be delivered, not so amazing! Delivery expected at 8:10 didn't receive till gone 9.

Amazing food with generous portions and great service will be buying from here again

Poor quality of food. Chips not even cooked spring roll had 2 bits of meat in it and looked like someone ran over it in an artic lorry. Would not return

Just had a lovely meal,very friendly and quick to deliver...will definitely order again.

Always tasty, and nice people too.

Great value for money always order my usual special curry with egg fried rice wouldn't order anywhere else 👍

Stomach cramps after eating my food chicken didnt look right. Also someone else i know had stomach cramps after eating from here a few days ago who also had chicken. Really loved the food here before. Its put me off.

Favourite far eastern food take away in Frome

It's fine when you are hungry but nothing special.

Got an evening meal for the family as we just came back from holidays. It was ok but nothing special. Would try other places first next time.

Not bad Chinese, pretty much what you expect

The food was a bit fatty especially the pork balls, and a bit expensive too.

Found a hair in the food that had been ordered. Called them to let them know what had happened and managed to get a refund on that dish, but when the lady turned up to collect food and give the refund she gave incorrect amount of money that was discussed over the phone...and was very rude about it. Wouldn’t advise anyone to get a takeaway from here

Just had mix up with order they brought a meal out within 5 minutes and it was perfect realy nice.well done Happy valley realy outstanding service thankyou very much.

Ordered a few times now. Always tasty love the Singapore rice. Can't fault it

The whole of my order was totally inedible. Rubbery, tasteless chicken, watered down sauces, a giant meat spring roll (when I'd ordered mini veg ones) that was undercooked and half stuck to the paper bag. Literally the WORST takeaway I've ever, ever had.

order from happy Valley at least once a week, been great every time

Not getting from here again, food was cold as always and tasted like it had been microwaved. Disgusting

The most disgusting Chinese meal I have ever eaten. All the sauces were gelatinous and gloopy. The meat was all over cooked. The seaweed was soggy not crispy. The duck and the pancakes were dried out. The mixed veg was soggy and didn't taste of anything except pepper. I threw most of it in the bin!

Very slow service! Over an hour wait! Phone call to establishment to be told well he’s out for delivery. Not apology from delivery man when finally arrived. There are better options in the area.

Rude!! Everything was all well and good until half way through our meal which was for a special occasion. A pregnant family member ordered a beef meal so find a prawn half way through her meal, as being sensitive to everything as a pregnant lady she was sick in the middle of the dinning room infront of everyone result in everyone being put off their food, that's a lot of money wasted a birthday meal ruined. I rang to talk to the manager and was made out to be lying, he was very rude on the phone and clearly didn't care. He demanded I took the meal back, I refused so he sent a driver who was also very cocky and making comments how we still are half of the meal. Prawn wasnt found straight away or the whole order would of been going back! We were regular customer but after tonight we will not be going back!

Usually really good but tonight my lemon chicken was dry and the sauce was bland. The egg fried rice was weird, bland and had a strange texture. I couldn’t eat any of it and really not in the mood to call and complain. Luckily the wife’s King Prawn Fried Rice was ok and we shared that.

Half the order was missing after it was read back to us when placed, food was cold greasy and disgusting. Would avoid this Chinese if your looking forward to enjoying a nice takeaway.

reviews looked good so gave this place a try had a special curry and my partner had a beef curry both were bland and like eating meat and gravy a curry should be spicy its not hard just add chilli.

Very nice food, nice and hot, fast deliver time. The owner of the shop is very welcoming and the food isn’t over priced!

Very nice food, fast delivery would recommend this take away

amazing customer service, outstanding quality food

I have pop in this place few times now and ea time food been very hot and real nice and vely helpful as well so well worth giving it try

Best takeaway I've had in a long time. There sweet and sour chicken Hong Kong style is scrumptious. My partner had ribs. He was extremely satisfied with them and they were meaty and plenty of them. Definitley worth a visit if your in Frome.

Bog standard chinese takeaway in my opinion - doesn't have an edge like others in the area - delivery service was also slow

Had a few takeaways from here & had them delivered, always arrived when estimated. The food is tastey & hot. Will be ordering again soon 😃

Have been using Happy Valley for 3 years now. The food is totally yummy and delivery is always very prompt. Even 15 mins early tonight! Can't recommend this take away enough !!

Food ok but very dated. Chinese food had come on in leaps and bounds in the UK now but this feels like going back 30 years. However their pancake roles are excellent.

Tenía una comida para llevar en manada durante unas vacaciones. Buena comida e incluso un mayor valor. No tuvimos que esperar mucho para nuestra entrega.

Cada vez que hemos tenido un Chino de valle Feliz ha sido muy, muy bueno. Difícil de superar en cualquier lugar.

Have ordered many take always from Happy Valley they used to be on just eat but now have there own online ordering on there website. Food is always hot and delicious when it arrives and the delivery is prompt. Would recommend this take away

Got Chinese on way home from cinema . Plenty of choice friendly staff and didn't have to wait long for it even though they were busy with deliveries. Good was hot and tasted fantastic. Got free fortune cookies. Definitely going back again.

This has quickly become our reqular Chinese take away. Staff our lovely, especially the young lady on the front desk. Food is absolutely incredible and we always have dome left for the next day. Ive never been a fan of prawn crackers but I can't get enough of the ones from Happy Valley! Food can be ordered online which is a bonus. Delivery drivers are always quick and polite. Seriously cannot fault them

Lovely food all ways hot. They do home delivery which is very nice. Delivery drivers are all ways pleasant and polite. Would recommend this take away

Long time customer for 4 yrs +, Read previous comments and there a bit harsh. Fairly standard menu but as good if not better than other takeaways. Huge portions, open to changes,recommend sweet and sour balls! Free prawn crackers as well.

I do not particularly like using the internet and would prefer to be able to ring my order through without the line being constantly engaged.

I do not particularly like using the internet and would prefer to be able to ring my order through without the line being constantly engaged.

Not good at all, I don't reccomend. I had stomachache after I ate.

Not good at all, I don't reccomend. I had stomachache after I ate.

Really nice and tasteful meal. Many thanks !

Really nice and tasteful meal. Many thanks !

Food was good but delivery was very slow

Excellent food and service. As usual.

Food was good but delivery was very slow

2 dishes were different to what I ordered, but food was ok.

Excellent food and service. As usual.

2 dishes were different to what I ordered, but food was ok.

Ordered and paid for a can of coke. Didn't come with order when delivered

Ordered and paid for a can of coke. Didn't come with order when delivered

Took two hours to arrive and the food was not great!

Took two hours to arrive and the food was not great!

Food literally tasted like it had been reheated from frozen. Delivery was 40 minutes late. Never again.

Food literally tasted like it had been reheated from frozen. Delivery was 40 minutes late. Never again.

Chips bit warm but rest was nice

Nice people, good food. Delivery though them was quick, Happy valley do online orders though "just eat" and wasn't very happy as it took way too long to deliver. would recommend 👍🏼

Lovely food & plenty of it. Delivery good.

I've used Happy Valley a dozen times already this year and always happy with delivery time and food. This time was exceptional, the food was the best I have ever tasted. Thank you Happy Valley!

Food came earlier than expected. A little greasy but just what we wanted. Nice Peking duck but we had to put it in the oven to crisp it up a little. Lovely to have free fortune cookies!