Hanover House in Cheltenham

Our first visit to Lumiere and the food was superb, with a delicate blend of flavours. We particularly enjoyed the smoked eel and the duck and the presentation of every course was beautifully executed. Unfortunately however, the ambience and service were all somewhat underwhelming. Granted, the evening didn’t start well. Having said that I would probably order a G&T at some point, it was a surprise when one arrived without asking which gin I would like. I politely declined and said that I preferred a flavoured one, expecting that the drinks menu, given to the adjacent table would be offered. Instead a second G&T was served, again without explaining the varieties available. It seems that the message given to the gentleman on bar service was that I asked for a fruit based gin, not flavoured as I had requested, so he chose the only fruit based one served. This seemed to set the tone for the evening, where the service was friendly and polite but not as polished as in other Michelin starred restaurants we have visited.

We have a group meeting here every Friday morning. Such a lovely bright and airy place, serving great food and drinks

Still the best pub in Cheltenham

I went to or coffee at the Costa drive throw and I left angry. And annoyed and felt for the girl on the till called maddie as she doing her best it was busy and some other woman with long blonde hair was shouting and being rude you could clearly see that's maddie was upset. I just Don't appreciate going for a quit coffee and seeing this is unprofessional and rude. And bullying.

Lovely little place with very nice service, great food and local happy atmosphere.