Hanoi.Social in Cheshire West and Chester

Got short changed by girl on the bar. Gave £20, got change from 10. Only when I asked to talk to someone in charge, finally admitted to it. Its happened twice now... one time to me another to a friend. Its naughty and she must get away with it to other people

We have been quite a few times to the Brewery Tap for Sunday dinner, many of our friends also go. Food has always been great and today we booked for us and two friends who have never been before. We were disappointed as we had to wait for 45 minutes for them to take our order because there was a table of 10. To be fair the waitress told us there would be a wait but it doesn’t make a difference, they should still be able to manage with who is in there. At the end of my dinner I pulled something from my mouth and thought it was hard veg it was actually plastic. My friend took it off me and she insisted on complaining. The waitress came back and said did you find plastic in your food and I said yes, they said the kitchen didn’t recognise where it had come from…they took my dinner off (they said). We paid and left. However about twenty minutes later I had a call and I called them back- couldn’t hear from the waitress and said do you want me to come back? Which I did and was then asked to pay for the meal as I’d put the plastic in my meal and they had CCTV ? Seriously? They had CCTV of me handing the plastic to my friend going urgghh what’s that? What upset me was the fact I was accused of putting plastic in my food, seriously we have been in loads, I also offered to pay as I had literally lost a good friend the day before and it’s not really that important. Apparently the kitchen and the pub are different businesses so the ‘chef will be in touch with me’ Very disappointed that I was treated like a flaming criminal - why on earth would I come back if I was. I’m also a lawyer so not something would ever do. And as I told the manager I can afford to pay. Food is very good so not about that just how we were treated by staff.

The hotel is fine. The restaurant service is abysmal. On night one of a five, the service was slow, but on night 2, it took over 2.5 hours to be served a 2 course meal. Absolutely appalling service. Update: After the second night of my stay the service improved dramatically so I've updated my review accordingly

A good takeaway. Ribs are excellent.

Would not recommend! Delivery driver tried to con me and short change me! Called the shop to complain but the shop did not believe us!