Hanley Kebab & Pizza House in Stoke-on-Trent

Takeaway still isn't here told me it wud be here 40 minutes ago and still hasn't arrived. When I called then and spoke to them they repeatedly said it was on the way but couldn't tell me where there were. They then further put the phone down. Won't be ordering again and wish I could give them no stars

Ordered whilst on a 12 night shift in a care home. Order came, items were missing. Person on the end of the phone was rude and proceeded to call me a liar. Said he would deliver in 20 minutes and we are still waiting. If they had no intentions of delivering they should of said so we could order elsewhere.

On time,delivery driver was very polite and respectful,nice food,actually red my note unlike other takeaways.

:The best shish kebab i ever had in my life tasty and really soft :also milkeshake was fantastic.i give them 10/10

Despite all the bad reviews was quite alright in my opinion. Wings were a lil burnt but it was ok. Pepsi as always was deliciously infectious😩

Food was great, customer service was amazing and Fast delivery too!

Absolutely the worst kebab place ever. Went after a comedy show at the Regent. Ordered a doner kebab and a chicken and doner kebab. Got home to find we'd been given a container of doner meat and a pitta bread with some diner and burnt chicken in it. In 45 years I've never been so pissed off at a meal

I don't know how you can delivery pizza like this!!!!!!!!!!

Best place if you get hungry late at night

DO NOT ORDER. Listed as open and taking orders. They take your money and don’t confirm or deliver. Scammers.

Food was delicious- got everything I asked for and more ! Super quick delivery time and helpful staff 😊

Absolutely disgusting, I ordered an £11.50 mixed kebab, it was tiny, and literally the only thing edible was the 4 little bits of donna meat, the rest was burnt to a crisp lamb or chewy gristle! Please, do yourself a favour and go to somewhere else!...

Will never use this takeaway again. Have ordered here for years and this order did not get the free garlic bread with pizzas. Message on order requested it. No call from takeaway to advise and delivery driver rude, 1 star is too high . Time to find a new place to order from

Never ever i will not order from this place again

amazing food, great service and fast! :)

Don’t order from here !!! waited for 1 hour and half and still didn’t receive the order I called the restaurant ,and they said the driver will arrive in 3 minutes but never did , very unprofessional of them , I would put -5 stars if I could ,hope they move faster with the refund.

TOTAL WEIRDOSS : Absolutely disgusting, food turns up wrong after an hour, takes another hour to come again .by this time it's 5am, delivery driver starts saying I haven't paid, he calls his manager then speaks a load of jibberish. so I then brought the takeaway out from an hour earlier and he starts to touch it to make sure it's warm like whatttttt.... Kept telling him to take it with him if he was that interested.

1 star is too much. Spent £20 here on two portions of chicken meat and chips. Well 8 pieces of burnt chicken meat and burnt chips with all black bits on them disgusting. Wont be waisting my hard earnt money here ever again. Il remember check the reviews before I ever order from another takeaway again

Highly recommended food lovely Yes I got tasty...orders were right delivery drivers very polite..ordered twice in less than 24 hours and received a free gift worth every penny

I due order 1am and 4 am cancelled my order! Now all restaurants is closed!!! Thanks, I never will make another order in this restaurant. Haven’t respect with customers!

Went here after Bongo bingo on a Saturday night. Not too late. Had a zinger burger and the wife had chicken meat and chips. The chips were beautiful not as can be said for the chicken some of which was just inedible. Not often we go to Hanley but next time we do we won’t be calling in here.

Ordered and waited a hour so I rang them they then said it would be 25 minutes as it was on the way then 40 minutes goes by I ring them again they don’t answer then I get a call from a different number saying he’s so sorry the drivers car has broken down and they are unable do deliver my order but I could clearly hear a car in the background driving and when I questioned him about this he ended the call

Orderd on user eats after speaking to the staff after over ab hour they said another 15 mins its been another hour still no food yet they have took my money absolute joke

Never received my food, tried calling multiple times but nobody answered. If you actually want your food don't order from here.

Such scammers and the worst takeaway in stoke

Very nice food and brilliant service theses guys are awsome.

Wouldn't even give this half a star it's apparently dirty

Tried ringing for over 30 mins to place an order phone line is a joke get it sorted not good service if your not picking up!

Ordered many times amazing customer service and food is always so good!

I enjoyed everything best takeaway I have had for a long time

Absolute joke ordered over the phone got my order completely wrong tried ring 5 times after it arrived no answer had to throw the food so had no meal. 0% recommended not ordering from here again

Fast delivery, also ordered at half 2. All food wash fresh and hot. Definitely recommend. Polite driver

Waited 2 hours for delivery even tho I was told 30 minutes to 50 minutes the guy on the phone was seriously rude with attitude problem and then when I finally get my food it was awful pizza tasted like it was reheated and my bottle pop was really warm 👎

Don’t even deserve one star ! Tried to call numerous times ignoring the phone answered then put the phone down I ordered food the whip cream in the milkshakes was off abs the food was cold and soggy was missing a drink been trying call they turned the phone off will be reporting them to trading standards !!!

The older teenage boy working behind the counter was very rude

Never order from this place they miss your drinks every time and have to be sent back around again I had a pizza that was still raw and I ordered 3 chicken fillet burgers and they gave me 3 weird chicken burgers not what I ordered and messed me around for hours late at night lying to me telling me my stuff is on the way when it’s not and not even offering a refund this place and the staff are disgusting and rude please never order

I've been having from Hanley kebab and pizza for a number of years now and always found the food to be good, delivery usually takes around 45 minutes depending how busy they are but the food is always hot. I particularly like the pizzas and chicken fillet burger.

Worst food Pay for the bottle of water and didn’t receive the water I will never order again from this takeaway so low quality food inStead of periperi chicken they send me the Southern fried chicken to make it look like periperi

Been violently ill since I ate from here last night and considering it’s the only thing I’d eaten and I hadn’t been anywhere to catch any illnesses, it’s safe to say it was this dodgy place that’s done it. I’ve had food poisoning a couple of times before so I definitely know what it feels like! Upon checking as well, they don’t even have a hygiene rating which is kinda concerning…

Ive order from here several times and ive always enjoyed their high focus on customer service and delicious foods. Ive never had any hassel from the drivers. I look forward to my meal everytime. I highly recommend eating from here, especially their kebabs!🤞😍 amazing place!

This is what you get for £9, and it tastes awful! Do not recommend!

This place is so bad and unprofessional beyond... They need to close down... 2 hours late with stone cold food... Each time I called they lied and said its with driver and then it came 2 hours late with cold food.... Never again.. If I could give zero I would...

This place is absolute joke... Food came 2 hours late and it was cold.... Called the restaurant and they kept saying its on its was... It was with the driver for over an hour.... They are unprofessional and then they didn't answer my calls because they didnt want to deal with customers... My food arrived 2 hours late and it was Stone cold... Never order from this place you will waste your money... This place should be closed down.

Really upset with my food. I ordered a jacket potato with butter cheese and chilli con carne. Instead It came as a plain potato with abit of cheese on. So tasteless :(

Food came 1 hour late rang twice.. both meals finally came 1 without a can of pop that we paid for... second bit into the burger and was pink with blood inside....also came cold... waste of money. Don't order from here.

I don’t understand why is this place is so underrated! My order has arrived on time, nice and warm temperature, delicious and sumptuous flavours. Definitely gonna order again.

Never order from. Awful customer service and when food came it was all wrong.

Wouldn't recommend these to anyone they ripped me off of £52.05..o order on 23rd december 15 items of £52.05..delivery never turned up disputed on uber eats as they use there on drivers nothing..phone restaurant numerous times on numerous days palming me off with it must be another restaurant etc.. clearly show on the app it's the right takeaway..phoned again gave me random numbers...said there boss would ring and still nothing so basically they ripped me of and that food was to feed me and my kids as hadn't done Christmas shopping at that point..

Didn't deliver my food. Absolute scam. Avoid at all costs. They take your money and no food will turn up. Please avoid.

Absolutely nasssssssssty food. Ordered a pizza last night and it was disgusting, tasted like it had been reheated. The chips were freezing cold. Driver was useless and both blokes on the phone were equally as useless.

Food clean dirty shop needs cleaning rude staff

I just had ordere very quick and very very nice food and good service I will ordered again

Ordered twice and never received either order.

I love trying new takeaways in the area and saw the bad reviews but, thought, ill give it a try. Ordered at 03:36 and its now, over 2 hours later still no food, it changed to delivered on the system when nothing has arrived and when I Tried to call after trying for about an hour of line busy. Someone answered and The person kept on disconnecting the call before I could speak to simply ask, has it just left or left a while ago because I havent received anything? (I tried 3 times, 3 times answered and 3 times the phone was put down before I could say anything.) I understand takeaways are busy on a Saturday, I understand its late but, it doesn't take much decency to call the customer to say its left/on the way or even that they simply haven't been able to do your order for that matter and I've never heard of a takeaway continuously answer then put down a customers call like that before. It would be a O star if I could, I definitely recommend people to AVOID this place at all costs.

Hi guys i just was in this horrendously place to make an order literally on 31.10.2021 at 00.30. I ordered 4 kebab in pitta with lamb and chicken a mix. Pff they didn't ask me about any chips,salad sauce whatsoever just threw some meat inside and that's it. I do trying to explain the guy that it's not normal to do like this...he didn't care at all..never again..if it wasn't for late hour and mi wife and kids waiting home with kebab. I was intending to not take anything even i do paid for my kebab..and leave the shop..never but never again..

Ordered lamb naan sandwich, received a broken pita bread with some lamb and salad strewn about. No sauce (despite request) and minimal effort. Save your money and just grab a pack of pitta bread some lettuce, onion and your choice of filling. It'll likely be tastier that this epitomy of bland, low effort hash job

Didn't follow instructions for salad and sauce on Uber Eats despite being forced to make salad and sauce options, ordered shawarma and recieved chopped up chicken shish instead 🤨

I ordered 2 pizzas and 2 cans of pop they came a hour late pizzas horrible the cans warm would not recommend never going there again don't think they care about customers just the money this used to be a good take away they must have new owners or something terrible is a under statement

I ordered 4 pieces of chicken value box and it was cold and uncooked so I rang up and they said I have to wait 2 hours for a manager to be in and I am never ordering again and it doesn't even taste right never go here.

Absolutely disgusting!!! all food was cold donner meet was like rubber chicken under cooked. Wouldn't recommend people going here waist of money. Actually making me feel sick for how bad it was.

What happened to this place! We used to have from here so many times. Our food tonight was disgusting. That's being polite. Never will we order from here again Tortilla wrap was a big lump of dough. Rock hard. Chips were under cooked & the chicken like rubber Partners food came with onions & mayo on, which he's allergic to. Vile. I'm shocked because this was always our go - to.

As ever it was amazing food and would highly recommend ordering from them. Very polite and helpful receptionist who took the order when we phone yo change the order, thank you.

Absolutely disgusting food , manager needs to get him self a new attitude . Avoid avoid avoid he will just take your money and do nothing about the disgusting food that he makes !!!!!!!!!!

Always lovely hot food and quick service

No food, rang twice 1st said your order is out for delivery, rand again, and said its not even been ordered because we used the app n chose to pay on delivery. Terrible

Lovely food each time, staff are really pleasant too 😊

Only kebab burger and so on place I order from foods amazing and the staff are aswell

Absolutely terrible never go here order was wrong burger is like rubber so dry kebab was dry and rubbery pizza was burnt terrible every thing we ordered had a fault said 30 minutes took over 1 hour not even worth 1 star

Donna meat like rubber and New York cheesecake went in the bin,it was soggy and tasteless.waste of money.

A massive variety of takeaway options plus the addition of milkshakes with a huge variety to choose from, everything I've tried I've been very satisfied with, highly recommend

THERE WAS A BITE MARK TAKEN FROM PIZZA!!! Ordered from here and we made a mistake with the address and accidentally ordered the food to our old address. We realised and called the restaurant to change the address 15 mins before the takeaway was due. I couldn’t apologise enough for this and they said they would call the driver as he was already on the way and get him to bring the food to the correct place. We waited another 30mins and called again and the restaurant had to call the driver again to see where he was. The driver ended up calling us and we gave him directions as he said he was lost. Well I can only assume he was having his break and tucking into OUR food as when it arrived a meal was missing and there was a BITE mark missing from the pizza! The manager of the takeaway basically called me a liar and said a million percent this would now happen with one of their drivers and that I should be grateful that they still delivered when we made a mistake with the address! I have taken up with just eat and they will be investigating this further as it’s absolutely unacceptable and disgusting. AVOID at all costs!!!!!!

My order came to £30 not only did I order it and I pad for it whilst I placed the order it has been over 2 hours I still haven’t received my food despite the tracking system saying the food is on its way try to ring and it says the restaurant is closed what a joke

Ordered two pizzas they were both delicious & perfectly cooked.

Beautiful garlic margherita - absolutely loved it!. Friendly and chatty service from Sebastian.

I ordered and was told 45 mins, 2 hours later and 3 phone calls where i was told each time it was on it's way i cancelled , got in bed and another half hour later the door rapped with the food order !! Sent it back and am waiting on a refund - will NEVER order from here again Plus the guy on the phone is a big liar !!

Great Food And Great Pizza I'm Defo Uaing this place again

Always order from here on a late night, never disappointed!

Its okay but too much oil in the food which makes it greasy

I wouldn't not even rate it 1 star if possible. Food was dry, chicken tastes like it has been on a shelf for.a month, burger identical to rubber and overall not appetizing

I Highley recommend everyone not ordering from this sad excuse of a takeaway the food came hour and half late, half of the order was missing when my partner called the manager said the rest of our food was in the boot off the delivery car and on the way again we waited over half a hour still nothing I then called for the manager too deny we had called and called my partner a liar. Absaloutly vile attitude refused a refund and refused too send the rest of our order (we ordered burger meals ended up with just the burger) Again do not order from this place.

Delivered the wrong good to my address- as it was ten minutes until closing I was told to ring back the following day (today) and was rudely told I didn't make an order there after them asking me if my name was Annie!! I was just seeing if I could get my money back or the right food to be delivered, and had the phone put down on me- absolutely disgusting.

One of the best fast food 🥘 n Hanley, good service and delivery and the do the best pizza, just try the meat festival pizza and you will be satisfied

Probably the best takeaway in Hanley

Would be Zero star's but wont allow me to put zero stars. they took over an hour to diliver the order and once it was ordered the food looked as though it had been thrown in the tray and as I started eating there was hair in the chips and burger very unhappy about the food and service will not be using them ever again.

Ordered from the takeaway twice. Calzone pizza. First time they delivered normal pizza. I thought-provoking ow well maybe it was by mistake. Ordered again today. Again normal pizza. Please educate your chef before you put something on the menu. Calzone is a FOLDED pizza

I ordered a value box and half peri peri meal. The food was disgusting. The peri peri was so bland and tasted like boiled chicken. Never ordering from this place again. Waste of money. No sauces and even the salad was horrible. I'm surprised they are still in business.

Listen up buttercup, get ready, sit down and strap yourself in for the worst wait for food of my life. 1. The order that was placed was 30 minutes late, so I rang up and they said that my order had only just gone through 50 minutes after it was placed! 2. I then received my food about 15 minutes later and my order was wrong and I still had to pay full price for the order that I placed that was late and wrong... not impressed I must say

There was a long strip of thin metal in my chicken fillet burger. Won't be going back

Food was cold, ordered milkshake and a piece of chicken did not come no sauce on chops like I asked and talking to the person on phone was very rude and did not want to listen to my complaint. So I would advice u to find another takeaway

Used these before and were acceptable, but nothing special. They messed up my order tonight that bad, its easier to go else where and leave a bad review rather than try to rectify the order.

Ordered on-line sed delivery was 45 mins to bucknall arrived in 20 mins, piping hot, tasted great will defo order again

Would be 0 star if it was an option. Wrong order, sent Pitta kebab instead of Naan Kebab. Tried to be clever by coming back half an hour later with just a Naan bread, when the original kebab is stone cold. Complete jokers, avoid. You have been warned.

I spent the night before a wedding this weekend in Hanley. I went to Hanley Kebab & Pizza House on the way home and was served by a chap called 'Haver'. Excellent service and really nice food. I'd definitely go there again. Really good value for money as well.

This place is AWFUL. Took an hour to deliver and when it came they had forgotten the chips. We rang them up and they refused to give us some and said about a next time. I can assure you there will NEVER be a next time with this place. Avoid.

Very much expensive and doesn't look hygienic.

Lovely food brilliant service :-)

The best kebab for value in Staffordshire! Not only was everything spot on and delicious, but they threw in a large pizza for free! Fantastic.

very unprofessional ordered over the phone never got my order

They delivered the wrong pizza. I phoned up and the Manager told me he'd get a replacement delivered in 45 mins. Never turned up. I phoned up again and the guy on the phone told me they tried calling me which was a complete lie. Very unprofessional and unreliable. Dont use them

Placed an order an hour before the store closed. No contact whatsoever from the store and order never delivered. Avoid at all costs.