Subway in Stoke-on-Trent

I've been trying to place an order for over an hour now and the delivery time keeps changing! The food is freezing cold when it finally arrives... This is such a bad experience with JustEat, my order is so late.

all good great delivery great food

My order was delivered after being delivered to someone else. Good came opened and damaged with alot of items missing...not happy its fisgraceful how i cant even get in touch with where i had the food from to report it

DISGRACEFUL I ORDERED 12 pcs chipotle bites - I got 5 and rock hard overcooked. I asked for dips got none I asked for bbq sauce on the sandwiches didn’t get that. I have tried to call the restaurant NOBODY IS ANSWERING!

I didn't received what I ordered

waited over an order. the food came and it was absolutely freezing

Not happy! My order is not correct again, no salad and sauce as requested! This isn’t the first time it’s happened either

Food was shocking. Didn’t receive anything we actually ordered at all. Terrible will not order from here again!!!!!

can never find the address and don’t even try. Instead park on main road and make me walk all the way around. When i get back i don’t want the food anymore. Try to explain but they don’t even listen

Fantastic food and fast delivery. But disappointed that we didnt get our drinks 😕 We should have had x2 tropicana as part of our meal deals

One girl working alone clearly very stressed out with the influx of online orders. She was lovely and our food was great, but shame on you subway support your staff properly!!

The bag was not even closed and the food wrapping was open also.

all food came cold and hash browns were dry

No drink or crisps in the delivery

Priced high for poor quality of food

Prompt delivery , all items correct and tasted lovely . Hot items were hot on arrival also , would buy from here again

the churro was cold and I did not get my bottle of coke

Top service, just what I wanted

Ordered a breakfast sub which is meant to be warm. It wasn't! It was stone cold and clearly hadn't been warmed up in store as the cheese wasn't melted.

The food as always was delicious but the person who delivered it wasn’t

4 sandwiches ordered with cheese and toasted, none had cheese on and none where toasted and a drink was missing from the order

This order not showed up Evan tho it's saying it's bin delivered

Absolutely dreadful. Pre ordered twice and turned up about 10 minutes after collection time and still weren’t ready. Always end up standing there ages. Tip: order to collect about 45 minutes before you actually turn up!!

I waited 40 minutes for my order, I do not recommend this metro to anyone especially when a woman works under the name be 👎👎👎👎👎👎👎👎👎👎👎👎👎

Pleasant delivery person thank you

Food was very cold, a few items were swapped out, bacon missing off the sandwich,

Very pleasant delivery person thank you

not happy at all payed fir footling got 6inch not received my cookie had natcho bites instead of pigs and blankets and also not got the right drink I orders powerade and got given oasis

Order was wrong , ordered pigs in blankets got nacho chicken bites , and no dips .

Absolutely appalling service, stood in queue for 20 minutes as they prepared pickup orders that have actually come in after I got in the queue, my sandwich went cold before i even got it, the "sandwich artist" had a terrible attitude and seemed like she was unsure of everything she was doing, one would assume they try to serve customers in the queue first before even touching online orders but nope, not quite the case. Needs improvement, would not recommend.

Had a half a hour break to go down to the subway, stood in queue for 20 minutes nearly made me late back to work as they were putting pick up orders before customers when I was before, my sandwich went cold before I eat it terrible service would not recommend going this subway absolutely terrible needs improvement in staff and service

I payed for crisps however didn’t receive them

Ordered and paid for a foot long and they sent 6 inch.. absolutely thick!!

really nice 👍 food friendly delivery driver great items great delivery 👍

Subs didn’t have everything on that we ticked for, didn’t receive our wedges either.

Ordered a salad with double meat - no meat

got my whole order wrong and missed 2 things

Food was stone cold chicken bites not cooked

Delivery person could do with a smile

Ordered meatballs and received shredded beef. Disgusting.

all good great delivery friendly driver nice food 👍

but he gave it to the wrong house .. also there was different meat together and it wasn't toasted

very nice food great delivery 👍

This subway is really good and tasty and the workers are really nice.

Order wrong. Ordered pigs in blankets got cheese bite things instead. One sub has come with cheese on when didn’t ask for cheese at all due to an intolerance so can’t eat it. Waste of money. Want a refund as can’t eat it

food was ok but cold due to waiting for half an hour longer only to be told the driver didn't turn up so went to pick it up myself. there were some items missing also

selected toasted and they didn’t toast it, put cheese on when it wasn’t asked for

it was very late, even though they kept changing the delivery time.. and mine was cold.... But the the other time I ordered was spot on..

Nachos were not the type I ordered as I ordered tangy cheese and got lightly salted, disappointed.

Order was amazing was just missing my meatball marinara wrap but apart from that loved the food

This guy must be an ex Rally driver or something!

Food arrived very cold and we found a glove in the Ham sub, which is beyond disgusting.

My sub came and was cold not even toasted cheese unmelted

Missing item from order no Pepsi max delivered

This person must have had a bad day Rude to the customers not putting the food incorrectly When you ask for things

paid for double meat and double cheese but not recieved

My sandwich wasn't toasted and it was missing lite mayo so it was dry

Gave me a cookie the wrong one in which I'm allergic too

when the food arrived the garlic cheese bread was missing and also the bottle of pepsi max was missing too and the meaty footlong was freezing cold and all of the contents were at the bottom of the bag so i would like to request a refund please

Clean place, friendly staff but the food wasn't made to standards. Cold bread even though asked toasted, the filling or preparation wasn't neat and didn't enjoy as it was all falling apart and crumbling everywhere.

Gave me the wrong bread, only one of the sauces I asked for, no crispy onions, stale hash browns and the food was cold. Not happy about this order.

Got delivered the complete wrong order and can’t get in touch with anyone at the restaurant to rectify.

Always had good experiences up till now Unfortunately wrap wasn’t wrapped good at all and it was ripped Please please go back to your improved service Thank you Angelina x

I didn’t get anything I ordered I got chicken and different sub to the one on my order

Needed change order no one answers phone tried ring for ages . Rang driver his mate answered phone so was no help . Also same number as esso station and still no one answering. Very disappointed. Won't recommend to anyone else. Poor service

Kept changing times on me joke of a service

My Chicken and BACON sub did not come with bacon at all....i paid for a sub with bacon on it...

Not s nice as it is when you go in-store but very nice.

Wrong breads, missing salad options, cold

Would of give full stars but my drink and cookie weren't delivered , I checked my receipt and I definitely ordered them .

Missing items and no dressing or sauces added which I had selected on my order

Wrong order food was not the same as orderd very poor service 😡

Poor Service and standards incomplete trained staff . Doesn’t seem to me a stable manager their to direct or superviser .

the chips were soaking wet, no cheese on sandwiches - I wont be ordering again from here

Hit and miss but nachos are pointless think we've g9ne back to ww2 ration we're there portions i used work for subway (the same franchise) and its just the staff being lazy nothing do with portion control

Food was VERY cold and had to reheat on arrival.

Extremely pleasant service given by Dave. Very impressed and will be returning.

Over an hour late and all the food was cold and inedible

One of the meals wasn't what we ordered the crisps weren't right and the bread was tough

How hard can it be to put the cookies in the bag?

Ordered 12 chocolate chunk cookies and was given all of the wrong cookies. Only order them and 2 sandwiches and they forgot one of them! Not happy

Quality was not very good this time , the food was cold and was 15 mins late

The member of staff who shift was lovely, really nice, really friendly.

Subway sandwich was same as usual, but staff deserve a mention as they were so pleasant. Well done for making our day a bit brighter and filling our bellies!

Food was delivered cold and the sandwich was not as full as if I had ordered it myself I’m the store. Fast delivery.

food was cold and didn’t get what i ordered

The young staff member called emma was very helpful and helped me with everything I needed and asked for. Very happy.

Good working and friendly staff and made to feel very welcome

Food was cold and cookies were the wrong ones. Ordered double chocolate and got chocolate chip

I ordered and paid for a foot long and was given a 6 inch. Not happy. Just eat always gets the orders wrong

Stone cold so it’s that cold the fries tastes like they’ve just come out of the fridge. And the delivery guy was very rude

Walked in and straight away was told there’s a wait as there’s loads of online orders. I was the only person at the counter. Looking at the other reviews not the only person who’s been turned away is favour of online orders? What’s going on here

Didn't arrive very disappointed

Sorry too many orders come back later.Sorry low on stock sorry sorry and so it goes on and when you do get an order so low on content NEVER AGAIN

Ordered footling got a six inch sub. Only 3 cookies sent ordered 12 !!!!

Half the fillings I requested on the sandwich were missing, aswell as Jalapeños on the nachos.

The order was incorrect! We ordered 2 drinks, only 1 came and that was the wrong one. The nachos were cold and we also ordered a meal deal and only the sub came, not the drink, or the crisps or the cookie

My drink was missing of my order

The cookies never came with the order ☹️

Ordered a foot long and only received 6 inch!