Gelato Fusion in Stoke-on-Trent

Not using this place again neally choked on plastic from one of there trays they put ice-cream in 6 bits of plastic it it,this place gone sadly down bank last 12mths disgusting

Ordered some food from this establishment took over 1+ hours until I called n chased it up 3 times I called and in the end the bloke on the phone said it’s an uber issue then literally about 1.45 hrs later he cancelled it absolutely appalled will not be spending money here no wonder it’s got a rating of 3 stars!!!

Ordered 4 x milkshakes and 3 x desserts. Firstly the milkshakes came and were not labelled so no idea who's was who's, but when we tasted them they all tasted the same anyone despite them all being different flavours! The slice of cheesecake came frozen solid! It had literally been taken out of the freezer and boxed up. Gave two stars as the concrete cake was nice. Won't be ordering again.

Food was horrible all frozen baught in

I paid £9.25 for make your own sundae, and it arrived half full. Not impressed.

can't believe they are a desert,shake was just milk, feel sick and waffles are just not nice at all, never will order again

Ordered online to collect which was accepted, drove 15 minutes to the shop for it to be closed. Definitely wouldn’t recommend.

Drinks came spilled in the bag - because of poor delivery and the driver had a bad attitude - milkshakes are terribly bland. Please don’t waste you’re money here

This is a review for their DESSERTS. Ordered cookie dough that was decent enough. Alot of toppings and sauce. Ordered chocolate fudge cake. Bang average. Clearly generic cake mass produced. Ordered lotus biscoff doughnut for £2.20...wow. Absolutely awful. A dry ringed doughnut that looked supermarket brought. The faintest drizzle of biscoff sauce (couldn't taste it at all). Topped off with a pile of biscuit crumbs. If Ghandis flip flop was biscoff flavoured than this would be it! Absolutely nothing like the picture. Stay away from desserts from this place.

Top quality service and deserts💯💯 Unlike most they actually read the notes and happily listen to special requests. Delivery time is always within 20-30 minutes.

Ordered last night 2 sundaes a milkshake and an ice blast. They turned up an hour later the icecream I could have drunk through a straw it wasn’t icecream. It was melted. And ice blast was melted aswell so that was just flavoured juice. Payed for the extras that didn’t arrive either! I normally order from here but I’m not anymore this is the second time this has happened.

My food hadn’t arrived because of an error on uber eats but a new employee called musty helped me out a lot and sent me a fresh order. Thank you very much musty you’re a life saver mate

Supposed be a dessert shop but sent out frozen cakes

Avoid this place wouldnt even give it one star lol, ordered twice on uber never arrived. They say its on its way and it never arrives. And the staff are very rude

Missed item, rang several times said it was on the way and nothing arrived. Avoid the place.

Just ordered, food arrived on time and of really good standard as usual BUT the driver has a massive attitude problem and was just generally weird. Guy pulled into my driveway, SMASHED my letter box to knock...looked at me like I had two heads, surveyed my house and then started quizing me about my Mrs car, telling me he wants to buy it...... He tool 5 mins to get off my driveway and was constantly looking at the car. Wierd and very strange guy who tbh has put me off ordering again.

Absolutely love ordering from here! the desserts & milkshakes are 11/10🤩 the only thing I can say is delivery takes longer than said on the app! but I’m not going to knock it down a star for that as it just isn’t worth it for the things you get!! Honestly best dessert place, keep it up💜

Cookie dough very very thin, could see the foil in places. Bottle of coke didnt arrive with the order. Rang takeaway and got told can't drop off tonight. £2.50 gone then! Used to be good, won't be ordering again.

Very rude on delivery left on step extremely bad mannered left gates wide open poor service

If I could give it 0 starts I would! Opening my £6 chocolate chip cookie dough was such an embarrassment to me for allowing myself to fall for this scam, the box it was delivered in was 99% air the cookie was barely there and with the cost of living crisis going on I hope nobody will order from there.

I ordered a cookie dough it was all messed up all the toppings were in the box while they meant to be on the cookie dough.It wasn’t baked properly awful experience one star for ice cream.never comin back.

Had a few orders in the past thats been OK, tonight cold waffles, forgot half of my order, rude delivery driver! Won't bother again. Shame!

The best chocolate bar milkshakes in town!

Where do I start. Ordered my food at around 12.30 am for a little snack. Wait for 45 mins then received a message to say it’s on its way but then I waited another 30 mins and didn’t receive anything. Rang the takeaway and was advised it was on its way and would be 10 mins, another 20 mins goes by and still nothing, rang back and got another Excuse waited another 20 mins and received a message from Foodhub saying it was delivered however this was not the case. So after all of this I rang back a final time and got told it’s not coming and it would come tomorrow night and hung up on me 😂! So took matters into my own hands and drove to the takeaway at 2.45 am and got my refund, they were not pleasant and just wanted me gone. This is the worst experience I have ever had with a takeaway and I have read through reviews and it seems this is happening a lot. Something seems dodgy about this business, I want to take this further and get this sorted so other people don’t get ripped off. (AVOID THIS PLACE)

Their Menu is great... There response & delivery Fab... There delivery driver super!.. End of day, or Night, I have had brilliant service from beginning to end.. Thanks Gelato Fusion... Carry on the great work /service

Wouldn’t let me confirm my order after multiple try’s and confirmation from my bank to approve the transaction!!!! Worst

First time I've ordered dessert takeaway. It was actually really bloody nice. I haven't tried the concrete cake yet so may change to 5 stars. Just a little reccomendation, would be superb if you put some nice Madagascar custard in a pot for the cakes like for an extra £1 or something. I will deffo need to go buy custard before I eat the concrete cake. Delivery man was very nice as well, food tastey, delivery time very efficient!

Ordered via uber eats. Waited an hour and called the restaurant. Got told that it was an issue on Uber side and that they had just received the order 10 mins ago. That aside. Food finally arrives. So much anticipation is built up for this. Open it up and pretty much wasn't the best experience. Would have had less disappointment if I didn't have to wait so long. That and what a waste of my cheat meal. You're better off going to Morrisons. Getting whatever you need there and stock piling your freezer, it's cheaper and better in my opinion.

The only place I use for my desserts and ice blasts 😍 I had an issue with one of my deliveries but contacted them through Google chat and was resolved the same day! Can't fault these guys at all, donuts are always hot and covered in sauce and toppings! Can't go wrong with Gelato 🥰

Always used this place for dessert highly recommended for desserts best tasting desserts on stoke and the manager helped out with a problem I once had like a good manager should.

Absolutely shocking had 2 cookie doughs both burnt and wouldn’t even send me a replacement or a refund

Ordered at 1.12am and I've waited 2 hours for a milkshake and a sundae which still hasn't arrived and probably won't now as they close at 3. Phoned them a few times and all they kept saying is it will be with you in 10 minutes. Wouldn't be so bad if it was in the day time but the fact I've stayed up waiting for no reason has really annoyed me. Another thing is I even left a tip haha

Normally have a good experience with this dessert place but ordered hot chocolate & donuts last night. They got here in good time but the hot chocolate cup was near empty as it had spilled in the bag by the delivery driver. I rang the place and they said another one would arrive shortly. I waited over an hour but no one turned up. Tried to ring but couldn't get through as all the agents were busy it said. Really disappointed and won't be ordering from here again.

So so cheese cakes good be a little bigger but you get what you pay for waffle wasn’t great came in a mess folded in the box but tasted ok

've never had an issue with this desert place however when ordered today the delivery driver was really rude he didn't pass us our whole order so when I went back out and he was pulling of I shouted him back he rolled his window down to throw out a empty box, swearing and then drove while i was stood right next to the car missing me by a few centimetres. I rang the place to make them aware and the man on the phone was polite and said he would drop of the rest of the stuff. Overall good place but terrible drivers.

Tonight I ordered the new Terry's chocolate orange cookie dough, a tango ice blast and a Ferrero Rochet milkshake. They were all delicious. Could only manage half my cookie dough, it was the size of a small plate! The milkshake is thick and loads of chocolate and nuts. I would definitely order from here again. ☺

Waited over 2 hours for two items, I had high hopes for this place as I had seen the reviews and was quite excited to try them.. the concrete cake was salty, a mouth full of salt and the Sunday was meant to be Ferrero Rocher yet only had one ball at the top and the rest plain chocolate, no flavor, no little bits or little nuts what.so.ever! I had phoned up asking where the order was and the operator was professional yet left me on call for over 5 minutes speaking to the driver. The driver sat at the bottom of my drive talking to someone on the phone, I had to go out at 2 in the morning to get my order as he was chatting away. Very disappointed! This was my first order and certainly the last.

Severely under charge you for what you get compared to other places. Yhh that's right... undercharge. 2 milkshakes and a cookie dough was £11 compared to Little Dessert Shop where it would be £19. Free delivery from Tunstall to Stoke even though its a 4.5 mile treck. Tasted really good and defo going back. And when we ordered from just eat they gave us a £5 off voucher for their website

Never even turned up, spoke to someone on the phone who said they'd call me back with an update... still waiting.

Good desserts, Milkshakes are nice. Delivery isn’t so fast.

Ordered the other week at around 10pm, by 11:30pm it still hadn't delivered. When contacted we were told that the order had been delivered, which it hadn't. Apparently it had been delivered to an intoxicated man.... After several back and forth phone calls, they finally agreed to send out the order again but not before making out that we were liars and making it very clear that they were unhappy about it and wouldn't do it again in future. This time we waited for the delivery driver to arrive, and he pulled up at the complete other end of the street in attempt to deliver it to the wrong address for the second time! We recieved the order at around 12:45am, almost 3 hours after ordering. I appreciate that they did send out the order, for a second time but we definitely won't be using again.....

Ordered a banana split sundae, ice cream was melted, fruit used is frozen. Ordered milkshake and it doesn't taste like it should I'm sure this is a Bueno milkshake and not ferrero rocher

Always absolutely delicious! Waffles are light and fluffy and taste amazing with their fantastic gelato. Their menu is great and has a wide variety of different desserts and drinks. Portion sizes are very generous and great value for money! Quick to be delivered and always arrive at perfect temperature. Well worth the money and always very happy with orders!

Always amazing every time I order. Cookie dough is really good and so are the waffles! Delivery is always pretty fast as well.

Very slow service. Twice iv ordered from there online and twice I've had to call to find out where our order was after 1hr45mins. Very rude customer service. Deserts on the other hand are amazing

I would give a 0 if I could. How is this place still running charging that? I first thought the cheesecake was a taster but no! What have I just ate? £4 for a cheesecake the size of a ferrero rocher! Literally terrible if you’ve fallen out with your wallet make sure you order here but an able and sensible person will go LITERALLY anywhere else. Worst part is the cheesecake wasn’t even that nice, AVOID!

Just ordered a jam roly poly and custard for near enough £5, you’d expect alot more than one small slice at best, but no. Very disappointing. As I’ve seen from others it seems my review is similar to others, the Cheesecake came Frozen and very very small. I understand profits, but charging £4 for a cheesecake the size of a hobnob? Just not acceptable, I hope things change.

Amazing service good price excellent quality driver even went back as they forgot an item and redelivered it would recommend

Was torn between this place and another desert shop because I was craving ice cream and cookie dough. Ordered the cookie dough and an Oreo Cheesecake for a total of £12 The cookie dough portion was small, thin and pretty underwhelming for the price and the Oreo cheesecake was worse, One really thin, crumbling slither of cake with some Oreo crumbs that look like they’d gotten there by accident definitely wasn’t what I expected to be getting for a £12 order. Really disappointed. Immediately regret wasting that £12 and won’t be ordering again. I’ll probably try Little Desert Shop next time.

Took an hour and a half to arrive. Received FREEZING cold chocoate cake, half melted ice cream and a black hair in the waffles. Not buying from here again.

We had a light meal and after a little while we were craving something sweet, so my partner looked up dessert places and voila! The waffles we had were light, warm and delicious and the toppings were divine! We really appreciated the gelato with it and the whole thing took about 20 minutes to arrive! We will definitely be ordering from here again! (I would have attached a photo of my delicious strawberry and banana waffle but I couldn't wait to eat it... perhaps next time?) Thank you to all involved in the creation and delivery!

Wanted to grab some McFlurry's late night but due to Maccy's closing early, Google'd if any local dessert places would be open (it was 11pm at the time). Ordered a waffle, kids sundae and peanut butter stack, and a few scoops of gelato on the side. Was told to collect within 10 minutes. Was pleasantly surprised with how well they tasted. Even got given NHS discount, too! Will try again and hopefully will taste just as good and not be a one-off. Thanks again!

Delicious cakes, sundaes and milkshakes. Absolutely worth every calorie 🤣❤️

Ferrero Rocher cheesecake still had the Ferrero in it's wrapper? Just seems a bit odd/unhygienic to keep something inedible like that on it. It was also still frozen in the middle and it was literally hurting my teeth, it was that cold. Also ordered an Oreo cheesecake which I had to leave in the fridge until the following day JUST to "melt" it a little because this was ALSO frozen still. I will say that the cheesecake the following day did taste somewhat nice but definitely wasn't worth waiting until the next day to eat it as I'd ordered it to be eaten as soon as it arrives, like most people. Will not be returning.

I found Donnor meat in my cake, felt so sick once seeing it and couldn’t eat anymore

We were initially told we would receive our 2 waffles in 35 mins. Ended up coming just over 20 minutes late and were cold. They tasted good and the ice cream was delicious, but waiting nearly an hour for 2 cold waffles is not acceptable. I would have marked it as a 3 star but I think the fact they dont reply to ANY of their google reviews is astonishing in this day and age, so I took another star off.

Ice cream was lovely.. but the white chocolate fudge cake was dry and the waffle had way to much cinnamon on which made the waffle very dry.. couldn't even taste the maple syrup.

First time ordering, the order arrived really quick, they did get my order wrong but they fixed it straight away without a hassle. I had the M&M ( peanut ) waffle and wow, it was really nice

Delivery was on time and delivery guy was friendly but food was below average. Disappointed

Lovely desserts delivered quickly by friendly driver. Delicious

Omg! Was so good cookie dough was hot and amazing. Milkshake very well presented ^_^ will be odering again :)

After spending over £20 on desserts they arrived cold, melted and lack luster. Shame. Ill stick to the dessert shops in Hanley!

So disappointed. Finally found a desert shop in our area that can deliver to us, tried it for the first time and ordered 6 scoops of ice cream, 2 milkshakes and my partner had cookie dough. The 6 scoops we paid over £7 for I only had 2 in a small container with strawberrys and it was all melted. I have the pictures to prove it. Milkshakes were ok and cookie dough was ok but the ice cream was beyond a joke. Nothing wowed us and I'm quite frankly gutted being pregnant and I really fancied the ice cream. I'd rather have payed in a supermarket for a cheap tub of soft scoop than the rubbish I Received! Won't be ordering from here again!

Nice for deserts. Quick delivery. No problems

Hit the spot, absolutely gorgeous deserts and open til late perfect thanks.

Tasty and well presented desserts. Well worth an order!

Waste of money.these guys are just learning.