Hamlet Hotels - Maidstone in Tonbridge and Malling

Friendly staff. Room was downright dirty. Bathroom: mold, broken, dirty. Huge deferred maintenance. This shouldn't be 3 stars. 1 really seems sufficient. You can easily tackle this, because something good can certainly be done from it. Not recommended. (Room 211)

As soon as we walked in service was 10/10. The staff were so nice and helpful. Couldn't ask for better. The food was great and well priced. The room was immaculate and comfortable. For the price, you cannot go wrong, would definitely pay more.

The food served was good. However on registering my car (my stay included free parking) I am being sent fines for parking on site and my appeal has been rejected. I have appealed again. Be careful parking here

Omg after returning back to the UK from Australia, I could not have picked a better hotel to book into. The staff and facilities are amazing. Alex went out of his way to make me feel welcome even though I was suffering from jet lag. He always was attentative and went above and beyond. What an amazing place definitely will be back.

The food was good. But I didn't have a working shower in my room. It looked like the shower had been removed. There was a hand shower on the bath taps, but no wall bracket to put it in So the only way you could shower was to sit in the bath and hold it in one hand.

Friendly helpful staff, good breakfast, good restaurant.

I stay in hotels Monday to Friday with work , im sad to say this is one of the worst hotels I've stayed in .After figuring out what he was saying and finally found where my room was I was even more disappointed. The room was in need of a little spruce up you could say . As the bath room had no handed for the shower head so was expected to hold the head to have a shower and with the non existing water pressure to run a bath it would take a good 30 / 45 minutes whats not to helpful . Going in to the room the beds weren't the most comfortable as after 1 night stay I have woken up with extremely tight back and bad neck . Appon Further look around the room in the morning I noticed the curtains have longs rips down the front of them and was in desperate needed for replacing and well the hole room needed redoing and and upgrade from the joke of a room they supplied When i went to the reception and asked for the manager he told me he nevers gets complaints on the rooms or hotel but the other reviews say differently They have offered to move rooms but I think a refund and compensation with some Complimentary food would of gone down well as have been left in bad mood and bad back from this stay wouldn't highly recommend avoiding this hotel

If you're looking for a very reasonably priced hotel in this area , for the price this ticks all the boxes. Clean rooms, comfortable good sized beds. Staff are always very welcoming. I found this hotel whilst having to assist my father. Safe and secure, plenty of free parking, nice breakfast with enough choice. Very comfy lounge area and small bar. Will definitely be back. I've stayed here 5 times over the past 3 weeks 😊

Had a lovely stay here. The room was clean and functional, and the bed was comfortable.All staff were extremely kind and helpful. Siva (the manager I believe ) was amazing. My father was finding it extremely hard to get down the stairs as his legs are bad, so Siva and a lady who works there helped me get him down. Very cosy bar area with an open fire, and excellent service in the bar. Will definitely be staying again. Highly recommended.

Had Sunday carvery at the Hamlet last weekend. Food was very tasty with lots of choice, would highly recommend for a Sunday roast. Service was also brilliant.

From the moment my family and I stepped into Hamlet Hotels - Maidstone, we knew we were in for a treat. Our experience at this charming hotel was nothing short of wonderful. The room was spacious, impeccably clean, and adorned with all the comforts of home. Service at Hamlet Hotels is where the experience truly shines. The staff went above and beyond to ensure our stay was exceptional. Their warm hospitality and prompt attention to our needs made us feel valued and well taken care of. It's rare to find such a dedicated team that manages to strike the perfect balance between professionalism and personal touch. The location of the hotel is another highlight, conveniently situated close to the town centre. The ease of access to the heart of Maidstone added an extra layer of satisfaction to our stay. I cannot speak highly enough of Alex, our host. His exceptional service was the icing on the cake. Alex's genuine care and dedication to guest experience were evident in every interaction. He was always available to assist us with any requests and to offer recommendations that enhanced our visit to Maidstone. Whether you're traveling with family, as a couple, or on business, this hotel promises a stay that's as memorable as it is comfortable. We left with fond memories and a strong desire to return. Thank you, Hamlet Hotels, for a truly splendid experience!

Great hotel I use it regularly and they always remember me . Alex is a super star and always looks after me and my family when we visit . Highly recommend this hotel

Ok. No the best place but enough for staying a couple of nights. Breakfast is really good and the restaurant without anything special. Good atmosphere to chat and work

Easy to get to, easy to park, friendly staff, nice grub and drink lol. Rooms do need updating as they are still in the 18th century lol. Its ok for a quick hotel local to all pubs, food stores, petrol garage next door and easy to get to M20

Great location for overnighter to get to euro tunnel crossing. Free parking bonus. Nice decor . Pleasant & clean room, hot showers, good breakfast.

This is a nice hotel from the outside. Not that big and with a real atmosphere. It is run by Indian people and that sometimes makes communication a bit difficult. The rooms are not luxurious, but just what you need is there. No refrigerator... what? you would expect and take European plugs with you to charge. Breakfast is fine, not too much... but what is there is tasty.

Good hotel, clean, large rooms. Basic, but everything you need is there!!! It is remote, we had a bus tour, so the location was not a problem!!

Breakfast good, rooms OK but could do with a little modernisation...staff very good

We used the function room for my 60th, staff friendly and helpful, venue was great, food was excellent , had its own bar , nothing was too much trouble. Best function room we saw and best value for money by far. Had a great evening and wouldn't hesitate to go back for another event.

I wasn’t disappointed and would certainly consider this hotel for a repeat visit and also recommend it - based on my selection criteria ( from all other possible hotel options within a 10 km radius from Maidstone)for this stay, being a base near Maidstone and “ home away from home” for the period 23 Feb to 5 March 2024. The hotel lived up to its marketing ad and promo,also with the advantage of being close to other restaurants,shops and local attractions. Based on: The location,the appealing rustic “ Victorian” look and guest value offered of costs and amenities offered that suited me. Let by the GM - Basheer Ahmed - the hotel team was guest focussed,helpful,friendly,to ensure all guest room - 1st floor,1 pax double room,dining experiences/services lived up to the standards offered for this 3 star hotel. Sadly,during this stay the outdoor amenities couldn’t be enjoyed as the weather did not play its part.

Needed to relocate our daughters 50th birthday party to Hamlet with only a couple days notice. Luckily we able to book their function room for about 70 family and friends (excellent facility with small bar and the extremely helpful staff). Hamlet were more than happy for us to use the live music group we had already engaged. Free car park (register number plate at reception). We did not need to use the hotels bedrooms but reception, main bar and adjoining lounges were extremely clean and comfortable.

Good basic facilities. Best breakfasts.

First impressions are great. Lovely old building from the outside, and plenty of free parking. Reception area is clean and modern, and the check in process was a good experience. Walking through the bar, I was impressed at how cosy and well maintained it was. As I got down the corridors, closer to the rooms, standards were dropping. The room itself was very dated & worn. There is an odd smell. Althogh I didn't find dust or dirt, everything just felt dirty. Almost sticky, without the stickiness. Difficult to explain. Hotel is set back from a busy road, and I slept well with no noise disturbance. Breakfast was not too bad. Bordering on good. If the room had been a little better, I'd have rated this higher. However, if breakfast hadn't been as good as it was, I'd have rated the hotel lower.

Unsure where to start really - checking in was a rather confusing ordeal that required 2 members of staff to stumble through. We were charged £1 to ‘verify’ our payment card which was bizarre. The entrance area itself looked clean, modern and newly renovated but this was a massive facade and contrasting to what we found in the corridor and beyond. The corridors are lined with spongy carpet that makes you feel intoxicated - either that or it’s the feeling of suffocation from the intense heat that smacks you as soon as you enter them - likely a mixture of both. The room itself was not very clean, there were large stains on the wall and the carpet both felt and looked really dirty underfoot. Almost comically the batteries were stuck into the TV remote with masking tape and kept sliding out of place, rendering the remote virtually useless. Add to all of this a supplementary cleaning charge of £25 and you have a pretty revolting recipe. Now, onto the most important part - rest. Unconvinced there’s a way to actually sleep comfortably here - there's a big metal pipe underneath the radiator that is boiling hot at all times, making the room sweltering and giving the illusion of the building being somewhere on the equator. We had to have the windows open all weekend as it was ludicrously hot. However, this resulted in being woken up by loud traffic sounds and seagulls squawking at all hours, as well as loud conversation outside. I must also mention the outside spotlight pointing directly through our paper thin curtains. You would genuinely be forgiven for thinking the main bedroom light was on. If you’re going to make the mistake of staying please make sure to bring an exceptionally thick eye mask. The bathroom tap was very hard to use and there was a playful and seemingly typical absence of hand wash. The shower curtain was stained brown and made you feel dirty when washing. The hotel food was really expensive and essentially nothing was available which in hindsight was definitely for the best. Lastly, there may be a chance of stumbling across staff randomly being in your room, or a 9PM knock on your door to check up on your room. On balance the rooms themselves have high ceilings which is maybe (definitely) the only plus. Won't be back and don't wish the misfortune of a trip on anyone else.

Rooms very plain and had to change rooms as drains was backing up and terable smells. Got new room first floor recomend if staying here to get a first floor or above.

It was located well for our purpose of visit.

The front and reception are grim, entering into what looks like an airport bar. Comfortable bed, clean, but all fairy low cost no thrills which is fair at the prices.

Overriding feeling on staying one night at this hotel on the way to Dover for a cross channel ferry is that it could be so much better. The building is very nice from the outside with good parking. The staff try their best and are very friendly. Breakfast was very good. The rooms are tatty and old. Stains on the wall and a bathroom badly needing renovation. Shower curtain is unhygienic and dirty. Bed was fine. The restaurant in the evening was subpar and cannot be recommended.

I only stayed one night but no problems whatsoever. Staff friendly and helpful. Breakfast was very nice. Would definitely use again if I need to stay in the area.