Haidilao Hotpot in City of London, Westminster

带上家人去海底捞，给小孩送了玩具，因是小孩生日，还给送了果盘 。食物看起来很新鲜，小料台很丰盛，大人小孩都吃得很开心。5年来经常在中国城这一带吃饭，这家餐厅是在中国城这一带可以说是服务最好的餐厅。

味道很棒，在异国他乡吃到正宗的牛油麻辣锅底真的很开心。价格有些小贵，但菜品很丰富也很新鲜。服务员服务态度非常好，给我带来了很棒的用餐体验👍楼上的奶茶店也很棒，好像是刚开的，强烈推荐带奶油顶的大红袍奶茶，可以不吃火锅单独买奶茶带走。

A famous restaurant in China！I'm so happy to be able to eat Haidilao in London, with a consistent standard and added British local specialties. The waiters were very sweet and attentive from the moment we entered the door, they patiently introduced the dishes to us, provided aprons, hair bands. The food was delicious, the pork belly chicken soup base and tomato soup base were recommended, and the other meats and vegetables were fresh! It is a restaurant worth recommending to friends or getting together with colleagues after work.

味道非常好，我最喜欢的是清油麻辣和牛油锅底，太香了。菜品新鲜种类齐全，锅底丰富，服务热情周到，下次还回来

Food was amazing and service is also great. I am glad the soup base didn’t lose out here in terms of flavour as compared to Singapore. Though a little disappointed that they don’t have the mushroom sides, however the mala peanuts were great. Will totally come again.

We had a wonderful time at Haidilao Hot Pot, the service was brilliant Agnes our sever was lovely and happy to answer any questions we had, she was very attentive on our table making sure to check in on us frequently. The food was delicious and we'll be coming back again soon!

This was recommended to me by a Chinese colleague. They told me about the hot pot dining experience and I was intrigued, never having really heard of it before. As it opened really late and we needed something for after a show at the Royal Albert Hall, we opted to book a table here. Our booking was at 23:45 but it seemed to stay open until 3am. We were treated very kindly by the staff. They greeted us and looked after us at our table. We felt very welcomed, which was nice given we felt like we were possibly the only non asians in the restaurant and that was initially a bit daunting. Nevertheless, we embraced it and enjoyed it. We ordered 3 different broths and a mix of meat and veg. The server initially showed us how to create a small soup using the tomato broth and some of the bits from the toppings station, which was very lovely. Largely, though, the broths are a cooking mechanism (just in case anyone not in the know was wondering!). We had fun creating our own dips but we'd probably want to be more adventurous next time. Also, we'd likely try ordering different things to cook on our next visit. Using the utensils was a little tricky but we got the hang of it. We certainly weren't by any means experts at the hot pot but we enjoyed ourselves. It's more about the joy of dining rather than anything else. We did think it was a tad bit expensive for what it was, especially as you did have to cook it yourself, but for a one-off treat type meal, it was fine. We paid around £40 pp. We'd come back but maybe for a special occasion. We'd recommend everyone to try this restaurant. It's worth giving it a go and don't be worried that you won't know what to do because the staff are extremely helpful.

Make sure you get a booking as it gets very busy here. After seeing so many videos raving about Haidilao, I knew I wanted to try out some hot pot so we went for lunch and it was DELICIOUS! We had two soup bases, laksa (spicy) and chicken & mushroom (milder). We then went and made our dipping sauces at the condiment and snack bar. We had the marinated beef, chicken and pak choi but would definitely be more adventurous next time as I’d love to try the shrimp paste too. The hand pulled noodles were chewy and tasty especially after watching them being made right next to us. Great show. The service and attention to detail was outstanding, everything was fresh and good quality. Definitely returning soon.

Food is good and the service is excellent. Just a little bit over priced. Generally speaking, I will come with friends/family visit again but not very often,

good Sana serivce and its really nice and very clean！the food is really delicious and i love the environment！food serving is really quick！

家族で食事を楽しめた。2回目だったが、1回目よりサービスが落ちていた。お肉の量は1皿でも想像より多いので、1皿ずつ頼んだほうがいい。店員さんが目の前で伸ばしてくれるうどんはおすすめなのでぜひ頼んでみてください。

Great place to hang out and enjoy food… Good service as well Nice soup base especially the pepper pork soup!!!!!!!!!!!!

Haidilao is the best hot pot restaurant in London, they have taken the service levels of their China operation and put them into this branch. Highly recommend!

Just like the Hotpots in China but a lot more expensive. Good range of food and drink with good service. we were even offered an umbrella for the wonderful London weather.

We waited over 2 hours before our table was ready but we were a bigger group. Wandered around a bit then sat in playing board games. There’s snacks and water whilst you wait. Once in and seated you’re given an iPad to order. We went from milk to spicy on sauces (oat is good for mildest) we were advised to avoid the spiciest. There’s a dipping sauce mixing station. Instructions to follow fit classic options or make your own. (Orange slices, nachos and apple slices available too) We ordered a selection of meat, fish, mushrooms and veg. Plus tofu and roe dumplings. Everything was outstanding and fresh (black mushrooms are the best) laksa sauce was my favourite with the dumplings. The beef and pork are top quality. Staff helped make the fish balls. Honestly one of the best meals we’ve had. You’d walk past and not realise how great it is from store front as the main resturant is downstairs. Oh, and heated toilet seats. I need these in my life more.

Fantastic from start to finish. Staff are all super helpful and friendly and the food was amazing. The layout is well thought out, spacious and not crammed. Will definitely go back

We had a really great time! Very helpful, accommodating, courteous and happy staff especially Agnes who was so kind to us. The food was so yummy and will definitely recommend to our friends. So many perks too.. it was amazing!!

Heerlijke ervaring in China Town. Authentieke plek. We schoven een uur aan, maar dat was niet erg: gezeten op comfortabele zeteltjes - hapjes, thee en spelletjes bij de hand. Nadien beloond met de smakelijkste, hete soepen waar we de verse vis, vlees en groentjes zelf...

The service and the food it self is 10/10 definitely my favourite restaurant around that area, will be back soon

Such a fun experience!! Myself and two friends booked at table here midweek and it was the first time for all of us. Start to finish we all had a great time. Nibbles in the waiting area, great service and tasty soups! The bill came...

Me and my friends came in for the first time to try Hotpot, we were all impressed with the food but also the service. In particular, our server Binbin was friendly, helpful and hardworking. He explained the ordering process which made the whole experience more...

Best best staff! Amazing people must try everyone, very welcoming and fun environment, specially the O2 branch

Amazing place, absolutely loved everything about it. The food was so delicious, I had the best rice I have ever tasted, the passion fruit drink is to die for. Will definitely be back to try lots of other dishes. Cannot fault it one bit 😀

Very attentive staff. The food was tasty. We enjoyed it. Zhang Yu was very very good. Would recommend.

Best service and quality of food in London. Went with my friend last month. The place is so nice. And will definitely return

Went with my youngest daughter at her request. It was delicious and good value for money in central london. Fresh and lots of choice. They did enjoy an add on here and there, but left feeling full and happy

The experience was not great as the waitress never assessed or informed about the level of the hot of the broth. He should have explained the one we ordered is extreme hot ! So we have not enjoyed it as every ingredient ordered to this...

Wir kennen Haidilao Restaurants aus China und haben das ganze Rundumerlebnis und das Essen geliebt. Umso schöner war die Überraschung,...

The staff are so attentive & helpful , what a nice team, the food are fresh & good portion , we are lucky only wait for 10 min to get our table ( we are there at 5 pm ) we have two soup base...

Good place to experience Asian cuisine They have wide variety of hot pot to choose from as well as prepared food Service was great

We waited 4 hours for the table, came at 4.30pm to get the number and was given 133 . happily waiting as have been before and know the queue can be long, we went away and was waiting for the text to return. 4 hours...

For a bit of context: this was our second experience of a hot pot restaurant, the other being a much smaller and simpler place elsewhere in the UK, meaning we had a basic idea of what to expect. We arrived as ‘almost beginners’. I think...

My family and I visited on a Friday night. We was expecting to have to line up to get in but was able to walk in straight away. We had to wait for a table for 45 mins inside sitting on seats. Whilst waiting we...

Outstanding experience. There are no words on how incredible this dining experience was. For starters the wait time for seating was short and you were supplied with mints, crisps and water. Almost as soon as we were seated a waitress came over to us and...

The experience is super bad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If I can give zero that's the rating. 8:50 pm - We got in the queue. Our number was 201. We were told the table might be ready at 10:30pm. So we waited. 9:30 - the customer waiting beside us...

Extremely disappointed. I’d been looking forward to trying HaiDiLao for a few weeks as made plans to go with a friend. We weren’t able to pre-book so had to wait an hour and a half for a table on the day. As soon as the...

I go there almost once a month; I'm getting more and more disappointed with Haidilao lately, the soup base is getting more and more saltier; the service is too much, only my mom and I and we didn’t order that much food, but 4-5 waiters...

We were a little surprised by the nail bar in the entrance but we looked past it thanks to the good reviews we had seen. We ordered our food and 2 soups which started to arrive quickly. The soups themselves were very pleasant, the laksa...

I am glad I went here for my birthday. The service was amazing and attentive. I have been to other hotpots and this one is now my favourite place. I will returning back with some friends soon.

Loved the food, fresh noodles were amazing and the choice of soup bases were great. The service was amazing by far the best hotpot I’ve ever been to

We had the mala broth and and the tomato based broth, perfect combo. Lots of toppings and additions, soooo good and really attentive service

we came got a ticket wait for over an hour, came back and had great service food i think other hotpots are as good but their service is to good, service--- very good ambiance ---- good food ---good safety --- good

I first tried hotpot in Jakarta once and it was amazing so i thought to try it again and it was the first time for my bf. You enter directly in the waiting room, and we waited around 30 minutes for a table. Thinking it...

We went as a family of four: two adults, a six-year old and a six-month old. We hadn't booked but found that it wasn't difficult to get a table. We were pleasantly surprised by the excellent service that began from the moment we walked through...