Guillivers Hotel Bar in Warrington

Dinner service was terrible. We went down for 5pm and placed our order. we were a family of two and a family of four placed their order after. At 5.40pm someone came out of the kitchen and apologised to the family of four about the wait, but not to us. The family of four then got their meals. Someone came out from the kitchen 5 mins later and took my main to the family of four. They said that is not ours, they also said you gave us this extra meal too (my sons meal). The ,meals were taken back into the kitchen and ten minutes later at about 6 we got our food. The staff member assured me this was not the meal that had sat on the other peoples table or the one he brought out to them, he said they had been thrown away. I found that hard to believe that I had waited an hour for our food, yet they could dispose of the other meals and cook fresh ones in ten minutes. It felt like a scene from Fawlty Towers involving Basil and Manuel. The food was ok, but service poor and no apology for our wait or explanation as to how the family that ordered after us got their food first and an apology. The dinner was ok in terms of price for what it was. Breakfast was fast but bland food, we were not on a package so had to pay and order it from the hotel. We should have went to Asda or McD's around the corner for breakfast. Breakfast was not as nice as dinner and not as good value.

This is just a small bar and only really big enough for one member of staff so quite a wait. There is not a very good choice of soft drinks and menu is limited although the food is of quite a good standard. Would suggest a better supply of sweets as there are so many children there and all we could see on offer were a few squashed mars bars. Pleasant surroundings and service

Kids had lots of fun staying in the hotel and really enjoyed the theme park. The staff were very friendly and helpful with all our request. Will defiantly be going back

Visitamos durante unas vacaciones de medio término y nos lo pasamos de maravilla en el complejo. El bar estaba muy bien, con mucho que ofrecer. Los niños disfrutando de los aperitivos del bar también. La comida y los aperitivos eran muy sabroso. Recomiendo visitar los otros restaurantes, como el menú puede ser un poco limitada, especialmente si te alojas en el complejo durante un tiempo. personal agradable y simpático.