Grill Room Restaurant in Conwy

While staying at the quay hotel over Christmas for a 3 day package we ate most meals in the restaurant.On Christmas eve & Christmas day evening there was a large buffet with various hot & cold options that you could help your self to as much or as little as you wanted. All was very well presented, all freshly made & tasted good.The breakfast was help your self to the continental selection that was on offer along with the toast, then you order your hot food & drinks with the waiting staff. This seemed to be freshly cooked using good quality ingredients & was good & is so much better than a buffet style hot breakfast.Christmas day lunch we had to pre-order our main course beforehand, we were greated with a glass of champagne on arrival & our starter orders were taken, as some of our party didn't like the starters on offer the head chef prepared alternative starters for us. There was then a gin & tonic sorbet to cleanse the pallet prior to the main. The main courses turkey or fillet of beef that we had were again well presented & side dishes of vegatbles were brought to the table there was a lack of roast potatoes however more were brought to us. The helping was ample. This was followed by a selection of desserts again which were well presented freshly made & tasted good. This was then finished off we coffee & mince pies in the lounge bar, the pastry was on the thick side.The boxing day meal was also very good with a selection of meals for each course which were all presented well & tasted good & the portion size slightly reflected the amount we had eaten over the previous days which was fine as we were still full. The waiting staff were all well presented & couldn't do enough to help during our stay even though they had given up there Christmas with their families to look after the residents. The food was all of a top quality as expected of a 4 star hotel, if you have a special occasion & are in the area I would recommend eating here.

We were pleasantly surprised by the quality of the food we were served for dinner. Again our tour bus group was given a set menu with a few choices for each course. We loved the Pea Soup, the salmon entrée was a bit better than the chicken, but the Sticky Pudding and Ice Cream were truly excellent.

Turned up at 7.15pm on a Wednesday evening looking forward to a drink and some dinner outside on the deck. The food looks very good. At 7.45 we were still waiting for someone to bother to ask us if we'd like a drink or offer us a menu. Despite numerous staff walking past they don't appear to think serving paying customers is what they're employed to do. It wasn't particular busy. An experience of utterly hopeless service - the location is super but someone needs to get a grip of the staff as it looks as if nobody is running the show. Left at 7.55, having not been served. Avoid - poorly managed staff with no-one displaying any interest in service deserves to be called out.

After a lovely day at the spa we proceeded to the grill for our lunch. Lovely setting with beautiful views.However, we couldn't believe how rude the restaurant manager was. He made us feel a nuisance. Totally patronising. Extremely embarrassing. We were actually left gobsmacked and giggling as we couldn't believe our ears! It is a shame, but he has totally put us off visiting the quays again.

We enjoyed lunch here whilst staying at the hotel. Fabulous food. Service was a little on the slow side but it was very busy for the number of staff in attendance. The views more than made up for the service. We will be visiting again really soon.

If you’re staying in the Quay hotel or in and around Conwy I can recommend this restaurant as a place to go. The restaurants location is superb as it looks out over the estuary. The meal we had was very good with friendly staff. You can either eat in the main restaurant or in the bar area. The prices are what you’d expect to pay in a hotel like this. All in all would definitely go back if I was in the area.

Had dinner here last week, luckily wasn't too hungry. Meal was excellently cooked and delicious, although not plentiful. Nice place.

Struggled with a title for this review as the Grill Room lives up to its 4* hotel setting and price point - but only just.The main ground floor restaurant was being refurbished, so will make allowances for the slightly compromised temporary arrangements in the upstairs bar.We had dinner twice during our stay. The menu is limited but reasonably varied and they also had several different specials available each night.Food well cooked and nicely presented - we particularly liked the fish dishes.Service friendly although maybe just a bit too relaxed and there was little or no attention at the table (eg topping up wine glasses or checking how we were doing) during our meal on either evening.Overall met our needs well on evenings when we didn't want to go out but could be even better with a little effort in one or two areas.

Steak was perfectly cooked and very tasty. The peppercorn sauce was really good too especially with the chips. Dessert of sticky toffee pudding was delicious however i was not keen on the salted caramel ice cream and would have preferred vanilla. Presentation was really thought out and the staff were very attentive..

A good hotel restaurant with a fair choice of food. All food well prepared and presented. Good selection of wine and a well stocked bar.The staff are helpful and efficient. It was very busy so suggest you book. It is a little expensive for what it is.

The steak we had was delicious. Food is also available in the bar with choices from a bar snack menu.

My sister and I took our dad out to meet his sister and her daughter at the Deganwy quays last Monday,and this will probably be our last time.

Had lunch which seemed to take an age to arrive and was only a lite bite club sandwich. Staff always helpful though and drinks came quickly.

Lovely food and friendly staff. Nice range of beers and variety of gins. The bar menu was larger than the restaurant menu, but they are both good.

Spent an evening with friends on the terrace - beautiful views however service totally inadequate. The menu offers very little for vegetarians or vegan. My friend had to chase the staff for our drinks, to clean the table and practically everything else. This hotel is really just living off the views and should get its act together

We have eaten at the hotel restaurant a few times and always thought it was excellent. However, it seems to have lost its sparkle.

Although the locally sourced food was very tasty the portions were far too small and expensive. Beguiled by the idea of a tempura of whitebait I became a bit suspicious when the young waiter couldn't tell me if it was made with whipped whites of eggs. He went off to check and informed me, on his return, that it was, with breadcrumbs! Actually it was just plain old fried whitebait, served in a beer mug. When we arrived we were offered a slice of bread - the rest was taken away, but offered

Visited recently after spending the day in Llandudno and being recommended to by friends. Lovely outdoor seating area overlooking the Conwy estuary . Due to a large hen party occupying most of the outdoor seating area we opted to dine inside. The food was excellent, I chose the tomato and Buffalo Mozzarella on a Ciabatta and my wife chose the Welsh beef on toasted Ciabatta.Both sandwiches were absolutely delicious. Staff were very polite and attentive. We are looking into staying in the near future as there is a Spa within the hotel and they do special deals. Highly recommended.

Spent a couple of hours here again

As we were in the area and it was lunchtime Mrs G and I decided to have lunch.

Visited today and booked afternoon tea as a

My wife and I came for lunch here Wednesday 18th April. We really enjoyed the ambiance and lunch here. The hotel overlooks the marina and the staff were very friendly and efficient ,. The food was appetising and the location ideal.

Good welcome, could choose table . Nice atmosphere , attentive staff working hard at making guests smile. Mushroom soup nice, mussels good. Monkfish and roast lamb good and complimentary vegetables. Chocolate fondant yummy

Didn't stay but had an enjoyable lunch. Our Spanish guests enjoyed the opportunity to order in their native language from their compatriots. Food wholesome and enjoyable. Service a little hit and miss due to the staff disappearing behind the screen to gossip. Wonderful entertainment from the gypsy wedding taking place on the patio outside.

Visited today, Easter Monday with my partner and my mum

Went to quay had afternoon tea, delicious and fantastic, attentive staff. Love the views over the river have been going for a number of years and will continue to do so. Thanks to everyone at the quay

Somewhat limited menu but those dishes we selected were very well cooked and presented. The lamb shank was lovely.

Once I’ve finished at the gym sometimes my mum pops down for a coffee and after noon tea (defeats the purpose of going to the gym) and we sit outside with our dog. It’s gorgeous here, the view is stunning the building is stunning the staff are well trained and attentive. A little sun trap overlooking the water front. Everywhere is super accessible for wheelchairs and all on the ground floor.

Popped in for a coffee and breakfast, excellent location for a hotel, fantastic views across the estuary, well worth a visit, very relaxed atmosphere, staff extremely professional, a real pleasure to have visited. A real must if your in the area

The steak was wonderful and the ice cream on night one and the lamb was tender. Night two had bar menu fish and chips lovely

The food when it eventually was served was tasty and well presented. Don’t eat here though if your hungry as the portions are small, and that’s being kind. Staff are friendly but obviously lack training on customer service. Left waiting on arrival and that remained the same throughout the 2.25 hours it took. However, when we got up to leave the bill was produced within seconds.....

Took my friend for her birthday treat for the afternoon tea at The Quay. There are no words how disappointed and embarrassed I was. First of all took a while for someone to notice we were sitting and waiting at the bar/ lounge area, then the guy tried to convince they had no bookings for afternoon tea. Even though I had a confirmation letter with date and time. Apparently reservation team doesn’t always tell restaurant about the booking.

Had lunch today with two friends at the Quay. I'd checked the menu online beforehand because I'm vegan. So I knew that they had no vegan main courses or vegan lunch sandwiches. There was only a notice to ask for the vegetarian menu which I did. On the vegetarian menu there was one option to have the starter salad as vegan. But it mentioned brioche croutons. Brioche isn't vegan so I pointed that out but the salad still came with the croutons. I asked them to fix it which they did.

My husband bought me the Welsh afternoon tea for 2 so I decided to book on our 6 month wedding anniversary. (22nd January)

Needing to visit the area regularly to visit family in hospital, I can't recommend this place enough for being centrally located, comfortable and a great place to chill, relax and enjoy the fabulous view. The drinks in the bar tend to be pricey but I guess we're paying for the location and service - which is also great.

Day two of the break included dinner in this restaurant. Food was very well presented and of good quality. Only...

Had a couple of evening meals here whilst we were staying and have mixed views. The service was OK if...

we couldn't fault the service and food but did notice one or two others complaining of a delay ,i thoroughly...

As members of the spa, decided to stop in the bar/ restaurant afterwards for something to eat and drink. We...

Service not that great staff rude but food good Staff need a bit of training in customer service Shame as...

We ate here two nights, as it is convenient, and good. The fresh catch was especially tasty, and our vegetarian...

Ha sido para el almuerzo aquí dos veces este año, así como diferentes amigos quería sentarse en la terraza. Primera visita esperamos más de media hora para que alguien venga y tome nuestro pedido, después de personal preguntar tres veces a tomar nuestro pedido. La segunda visita fue aún peor. Esperamos 40 minutos para que se tomara el pedido. Pedimos varios empleados cuatro veces. Pero rápidamente, como pago de la factura se trajo el momento en que orden. Que estoy seguro debe ser porque la gente te harto de esperar y salir. Y Dios te ayudará si quieres postre, como toda la debacle comienza de nuevo. La espera en el personal necesita una mejor capacitación. Los ojos son desviados en caso que se tenga que hacer un poco de trabajo. La comida es muy cara para lo que el cliente tiene que ir a través de antes de poder comer. El peor lugar en el que he estado.

Excelente selección de comida, maravillosas vistas y la atención fue insuperable. Recomiendo encarecidamente visitar

Excelente comida, todo bien presentado. Los camareros eran muy atentos, pero discreto. El vino es caro. Pedí un postre del menú del bar porque prefiero a lo que había en el menú del restaurante. No fue un problema y me cobraron el precio de bar. Hermosas vistas de la Ría de conwy

The poorest quality burger I have ever had. Main content was probably offal with processed vessels and skin evident when dismantled. The taste was what you would expect when you saw this. Great surroundings and attentive staff don't compensate for paying £14.95 to eat this sort of thing. I went hungry rather than eat this rubbish. The menu was very limited but my wife's fish and chips were satisfactory.

While staying at the Quay we had three evening meals here.All were well presented and of a high standard. It is good to see into the kitchen. There were slight changes to the menu each night, but maybe if it was a longer stay it would be a bit repetitive. Carl was as charming as ever with a great sense of humour.

We had lunch in the bar as we do regularly. The setting is really lovely but Guys get a grip on your service! Tables left uncleared for 40 minutes plus but staff had time to chat so there was opportunity to clear. Evening menus given out to us instead of lunch menus and then the same thing happened to the table next door!. Short spoons with a tall latte glass (my particular pet hate) when the right spoons were available. Staff had to be personally approached at the bar to get some service. Staff pleasant enough but don't prioritise service sufficiently. Food not cheap so good service can reasonably be expected

I ate here last night. Whilst those serving me were very friendly and professional, the food was really over-priced and not very substantial. I had a vegetarian risotto which was tasty but a a very small portion and certainly not worth £17. I had some ice-cream for dessert which was also over-priced at just under £6 for a small portion. It was served completely frozen through, taking about 20 minutes to thaw at my table before I could get a spoon in it! The hotel is really beautifully situated and I have stayed here before, and would stay here again, but next time am afraid will eat somewhere else.

Ate in the Quay dining room on Saturday. The service was very slow. We couldn't even get the menus (main food and desserts) for ages as the staff never made eye contact so you could ask them to get you a menu. Shame because it spoilt the evening a bit.

Enjoyed a nice burger in the within the hotel bar. Chose to eat there rather than in the restaurant as the grill room prices are completely over the top. Ate dinner at the local Castle view pub that serves good tasty affordable food. I would certainly recommend this venue as an alternative to the Grill room.Noticed other hotel guests eating there as well!Missing a trick Quay hotel me thinks?Serve up a very good breakfast though

Visited over the Christmas period for an afternoon tea as a present for my family, it was very disappointing and really failed to meet the mark. Service was great and staff are nice but these are the only positive points from our visit. The afternoon tea was badly let down by the quality of the cakes provided. All of the cakes tasted very stale and dry, it was like they had been left sitting there over the Christmas period. Not one of the cakes was moist or tasted freshly baked. All of the cakes looked like they had been purchased in and were of a poor quality/taste, I would have expected better from a quality hotel like this. The tea cake crumbled when broken and the scone had a funny lingering taste afterwards. I would avoid this place at all costs for an afternoon tea, I'm not visiting again thats for sure.

Love this hotel as a night off bolt hole & have had nice meals here in the past, but it has gone down in both content and cooking .. we had a very disappointing meal last Sunday, (the menu has always been quite unimaginative & restricted) the quality of the steak & burger were really bad last week .. we had to send the steak back as it was served Raw (ordered medium) the burger was burnt but both were of such a bad quality that it really wasn't worth having .. did not enjoy either of the meals which is not why you go out for a nice treat and also nobody wants to have to send food back & complain about things that really should have been obvious to a chef !!!!

Had dinner included in a midweek break offer.The overall hotel stay including breakfast was excellent but the dinner was very disappointing and overall overpricedMost of the dishes has extra money to be added and £7.95 onto an already expensive £27.95 for a steak was silly pricingOur choices were Salomon and the fish was tasteless and the crushed potatoes poor.Spoilt was what we were expecting for such a nice hotel and am glad we hadn't booked as just a dinner reservation

The ambience is ruined by the poor furnishings. The menu lacks any imagination, the quality is poor and the prices exorbitant.

We decided to take afternoon tea. Sandwiches were disappointing - sliced bread with very poor fillings and not well presented - finger cuts of all different sizes. Barrabrith was good as where the scones . Could have been a better selection of cakes . Tea and coffee standard . Not the best .

A party of eleven friends had dinner in the restaurant , superb setting , that's it!!We booked for 8 pm , some of the guests had starters, not impressed, main course arrived at 9pm , one lamb dish was hardly warm , salmon dish was not cooked, 10pm I hadn,t got time for a dessert.The prices of both food and drinks are excessive and the service given the prices charged is not up to scratch.There are far better restaurants in the area giving far better value.

Having had few visits to the Quays and great service we chose to have their Traditional Welsh Afternoon tea. The restaurant was very busy - the service was poor .The Afternoon tea platter sandwiches were dry.We added a bottle of Verve to our order and were disgusted when the bill came and the we have been charged £90!!! for the bottle. We do not pay that in elite restaurants the centre of the Manchester ! We were not offered tea or coffee with our afternoon tea!One bar brith and one welsh cake between three !I wrote an email to express my disappointment rather than air my view on here as I felt they should have an opportunity to respond. but received no reply!Recommendation is although the views are stunning the food and service does not match the surroundings.

Great location but overpriced food and drink. Not exactly gastro pub standard but cost as much as a Michelin star I visited recently.

Great choice of meals, with well trained staff. If you want lobster, you do have to pre-order. Would highly recommend.

We had booked into the restaurant but took the opportunity to drink some champagne in our suite first - why not. I had noticed on an earlier visit that local oysters and lobster were available if pre-ordered (which I had done for those who enjoy tackling crustaceans). We had a nice bank of seating in the restaurant to accommodate our party of 10 and everything was perfect. One of the party is vegetarian but thought the choices were very good. The quality of everything was to a good standard and enjoyed by all.If you are staying the night breakfast, the following day, was first class, with good quality options all cooked perfectly. Another chance for a swim, for some, before checkout (personally I'm a pre-breakfast swimmer).

we had our Christmas staff party here and the food was fantastic the staff were very good freindly and food brought out nice and fast and hot the room looked lovely if your thinking of a party here go as its fantistic

On arrival at the restaurant we waited several minutes to be seated even though we were the only people in the queue. After 25 minutes we called the waiter to take our order. 15 minutes later our drinks arrived and another 15 minutes before the food. Although we waited nearly an hour before eating the food was very good. Also, the waiter said the drinks were complimentary because of the delay in serving us , but they still appeared on the bill. I didn't leave a tip !!!

Well cooked and presented food though the a bit on the expensive side as was the wine list,all in all very nice with pleasant service,

You will not be disappointed, good choice on both evening and breakfast buffet . Nice to be able to see food being prepared.

My wife and I ate in the restaurant during a 1 night stay at the Quat hotel for a 3 course dinner. I had high hopes due to reviews I had reas and we were not dissapointed!Staff were attentive, and the lovey relaxed setting of the restaurant was brilliant. Lovely atmosphere for dinner.The food was great, goose menu and all the dishes we ordered exceeded expectations. A lovely evening during our stay which topped a brilliant stay in the hotel.Would highly recommend if staying or even if in the area for a top class evening meal.

Restaurant well looked after, food marvellous , staff attentive and care about the customer. We had the set menu and everything was tasty and well presented. Yum yum I could eat here every night.

Delicious food, beautifully presented, always hot and ample portions, served with pride by some of the happiest people I have ever met. Wonderful for both holiday breaks and special occasions.

We were staying at the Hotel and ate in the Grill Room both nights. The 3 course set price menu is good value and you have the option to pay a bit more for items on the a la carte. The restaurant has a nice relaxing atmosphere and the retsaurant staff were very pleasant. The bar area outside the restaurant section also has a nice atmosphere and perfect for pre- and post dinner drinks.

We ate on 2 nights at the restaurant and were very impressed with everything. The service was first class, the food was superb and the atmosphere was very relaxed.In total we had 6 courses over the 2 days and cannot fault any of them. Would definitely return.

Ate here during a 2-night stay at the hotel. We chose the set menu and found it good value for money with plenty of choice. Food was delicious and well presented, and the portions were generous without being over-facing. The staff were pleasant and efficient and made our evening enjoyable. Will definitely eat here again on our next stay.

We eat here every time we stay at the Spa Hotel. The standard of the food is top class, and it is great to see how the restaurant showcases the local produce such as Conwy mussels and Welsh lamb. It isn't expensive either, if you choose from the well thought out set menu. The young waiting staff are polite and efficient, and on summer evenings the view across the estuary is a beautiful bonus.

Had a great meal....the lamb was cooked to perfection, the scallops were lovely. Always a good meal and good service

The food was to die for, from starter through to dessert, with the service from the staff excellent the steak was cooked to perfection.

The staff are so polite, show you to your table and make you fee special. The food is cooked to perfection. Highly trained staff. Cant fault this plce.

The service and food was excellent. The staff could not do enough for you. Quantity and quality of food was amazing

Visited the Grill Room with my husband for a special meal. I love the Quay hotel, and we were keen to try the restaurant since hearing the food has much improved lately. I was impressed with the atmosphere in the restaurant and found the service attentive, though slightly rough around the edges at times. Where the experience really fell down, however, was in the quality of the food. On paper, the guinea fowl dish I ordered sounded spectacular. Unfortunately, the reality just didn't match my expectations. Particularly disappointing was the boulangere potato, which should have been so delicious, but I found the potato hard and undercooked, and the flavour wasn't there. I'm a big fan of red cabbage, but on this occasion I found it very overpowering and thought it overwhelmed the rest of the dish. On the other hand, the guinea fowl itself was moist and tasty, so it wasn't all bad. We did mention our disappointment at the food to the waiter, who in all fairness knocked off the price of the fries we ordered and took 10% off the guinea fowl. Overall I was happy with that. I wouldn't rush back to the restaurant though, as for the price, I can find better food elsewhere locally.

The food and service was exceptional. Although the 3 cooked chips were a bit of a disappointment (very bitty).

Had a family meal in the grill restaurant, still a bit overpriced for what they provide. The service is better that the last time we went, but the food is unpredictable, the fish was undercooked and could have been crispier. The steaks are good but so pricey that this place is a special outing. Will go again if just for the desserts.

Lovely hotel, restaurant very busy so had bar meal 2 nights. Good portions and good quality food. Shame you can 't mix restaurant and bar menus but overall experience very good.

This hotel /restaurant has it all at first glance,its location overall looks ambiance inside,then you order food it all goes down hill,this hotel has been open now for a number of years and they still have not mastered the art of taking an order,cooking it and getting it to your table in an edible condition on the same day of ordering.Management of this establishment has changed several times since opening but the song remains the same bad food bad service almost faulty towers at times.i can only suggest if a spare hundred quid for a meal at the quay save your self some stress and screw the money up and throw it in the gutterThis place is worse than Dawsons of Conwy which is going some!!

I have heard a lot about the quality and standard of this hotel, the location is absolutely stunning, a view to appreciate.We a party of three turned up and were seated near the window, it may have been a good idea to clear the tables and clean them, the cleaning was done and had to be redone.We ordered the food, Haddock, Burger and Ham sandwiches, they all arrived within a reasonable timescale, the drinks also arrived, but the jug of water was missing and a gentle reminder instigated its arrival.The food was good, my Haddock was well cooked, the batter nice and crisp and very thin, the Welsh Black Burger was tasty and well presented, the Honey Roast ham Sandwich, impressive but difficult to handle without a very sharp knife. The triple cooked chips were a slight disappointment, one or two were rather firm and indicative of not being triple cooked or if they were they were on the ‘al dente’ side of firm.I am not keen on serving food on bits of wood or slate, in this instance the burger on a piece of split wood is not my taste and this poncing with good food needs to be reviewedI was impressed with most of it, I know there are one or two little niggly bits, the overall standard of service was fine, possible tempered by the busy nature of the restaurant, the views are as I stated stunning.Based on our overall impression, some minor changed and attention to detail should be considered, but, overall a very nice meal, enjoyable and one venue I will certainly be revisiting. Average plus

We ate here when staying at the hotel. We were blown away by the selection on the set menu (which was included in our stay). It was all very clear with price differences if you wanted to go off the set menu. The food was absolutely delicious! The staff were all very friendly and really took the time to get to know you. We did have to wait a little while for our wine on both nights, but they do make sure you have a full glass of water as soon as you sit down so wasn't a problem.Definitely recommend!!

Live locally and have not been too impressed at times in the past. We decided, after hearing of new ownership and a change of chef to give it another go. Very glad we did!! Restaurant dinner is much improved with the highlight for me the shoulder of lamb. Service we OK lacking in some aspects but all the staff were very friendly and wanting to help which made up for a couple of shortfalls. My wife insisted we returned for Sunday lunch. The beef was fantastic. All in all well worth a visit if you havent been in a while. I was informed the menu is changing soon. We will be back to sample. Well done to all involved.

Great location for meeting up with friends and family for a casual lunch in the bar area, the views from the terrace over the estuary to Conwy Castle in one direction and Penmaenmawr mountain are fabulous.We chose a simply lunch from the bar menu, the tanlan bread is excellent the club sandwich was overflowing with prawns, but the chips needed are few more seconds in the fryer,The young chap that took our order was polite and friendly..

I eat here with my wife for our anniversary. My meat was raw inside and knowing the danger of eating uncooked meat I returned it. This meant that my wife eat her meal with me watching and she then watched me eat mine. It would have been so much better if we could have eaten together.

Absolutely loved the food served at The Grill. It was so tasty and there was so much to choose from. The 3 course meal is great value for money if you choose this or it is included in the dine and stay option. The service was great too - staff very friendly and efficient. I would go back to this restaurant in a heat beat. We left so full after our evening meal. It was amazing!We also had the breakfast in the morning which again was very tasty, with good veggie options too. So much choice!!

I had eaten in the bar during a visit to Deganwy with my aged Mother last year. Impressed, I booked a table in the restaurant for lunch last Sunday - special wedding anniversary treat for my husband who has had a rough 5 months. I had explained when I booked that we needed a table that would accommodate a wheelchair. Was the table ready, NO. Was it in a place with easy access, NO. We ordered drinks and then our food. Service from then on was dreadful - a number of young girls were waiting on and they clearly had had little or no training. No bread was served and when we asked for some, no butter, When the mains were brought, no spoons for serving vegetables then no horseradish with the beautiful rare roast beef (the menu said Roast Beef served with Horseradish sauce) the horseradish was requested, it came, no spoon to serve it. Dessert order taken, and I still hadn't got my second soft drink ordered when the roast beef arrived and re-ordered once we started to eat. When I told one of the young girls, she patted me on the shoulder and said "I forgot" Familiarity............................NO WAY ACCEPTABLE. I did tell the head waiter and he said he would "have a word". It was a pity...............all the food was fabulous - in fact the best Vanilla Cream Tart and Blackcurrant Sorbet ever but, we'd have to be sure about service if we were to visit again

We used the grill room restaurant during a stay at the quay hotel. The service was excellent, the food was outstanding and the views were stunning

On the second night of our stay we had a bar meal at the grill room and it was lovely. I had the Welsh black beef burger and I can honestly say it was one of the best burgers I have ever eaten. My wife had the plaice which again she said was lovely . The prices were very reasonable, the dearest part was the wine but you do expect to pay more in a hotel so can't complain. We will defiantly eat here again when we return for a break.

Our hotel stay here was excellent, let down a little by the service and selection of food in the Grill Room. It was not bad, just not great. They were also busy, but service could have been better.

Young waiting staff were very good Senior staff Uriah Heep likeDining room setting with lovely viewsThat was the good bitMenu was so boringStarters were really poor great orme crab more like minuscule orme crabAsparagus was three scrawny strandsSteak was tough and pork meal whilst pretty was tasteless £4 extra for peppercorn sauce which was so bland Had intended to celebrate the next night for my wife's birthday but cancelled best decision.

The menu in the Lounge Bar is exceptionally unimaginative & unappealing. Nothing to excite the taste buds here. Struggled to find anything to choose. Tired old starters like prawns in marie-rose sauce. Stodgy mains like chicken in white wine sauce, battered cod, gammon, pork and bacon-laced spaghetti. Boring choices like plain grilled plaice with chips & peas. The absence of at least one healthy gourmet option, imaginative salad or tasty, sophisticated main course is surprising. It reminded me of the sort of food you might find on an pub menu in its pre-gastropub days. For such a lovely hotel in such a stunning location, the food is very disappointing.

Food was beautifully presenterd and really delicious. Very attentive staff who could meet all dieteray needs. Recommend the lamb and plaice as a main.

We booked a table for 8 on 1st August, including 2 small children, for a celebration meal, intended to suit a one and two year old - a 'grill' style bar/restaurant implies good food in nice surroundings and not over formal or long winded. Our table was booked for lunch at 1:30 pm, time of the hotel's choosing. We arrived early and made ourselves known to staff who asked if we were having high tea! We were not told that the table was ready, invited to move to the dining room, brought menus, food, condiments, cutlery suitable for small children (tea spoons), menus for sweet choice or anything else unless the passing staff had been asked to come over. We remain completely in the dark as to who was in charge of waiting on our table. One of our party was asked if they had enjoyed the meal and she responded, yes, except for the parts she had left, tough samfire stalks, carrot roots and tops; no response. After another of the long waits in which to ponder our mistake, we ordered and eventually were brought the sweets, these were very nice, but it is irritating to have to use the handle of a dessert spoon to eat a lemon posset served in a narrow shot glass!!The whole experience took us three and a half hours, and it was only as fast as that because we kept pushing for 'service'. I am not bothering to relate the whole sorry saga, as it is obvious that the Management can't be bothered to read or act on reviews. So, for anyone wanting a meal in the Llandudno, Deganwy or Conwy area, AVOID the Quay.

Excellent food but supplements a little off putting. Quality of food excellent and a good wine list. Service in restaurant excellent

We arrived at the Quay Hotel for one nights stay, the hotel itself in very nice and the reception staff exceptional they couldn't have been more helpful if the tried, but unfortunetly that's where the compliments stop!!The service in the restaurant is diabolical to say the least, it was a Wednesday night not particularly busy, we where shown to the table and presented with menus, 45 minutes later we were asked if we would like to order a drink, 15 minutes later the drinks arrived, he then took our food order 1 hour later we got our starter, once we had finished out starter it took another 1 hour for the mains to arrive, once we had finished our mains we were asked if we would like a dessert, we asked could we look at a menu, it took another 1/2 hour until we decided that we didn't want to wait anymore so we flagged a waiter down and expressed our dissapoinent about the service or lack of it!! The food was ok!!We were originally looking for a 2 night break but we could not get in for 2 nights fully booked, how lucky was that.The following morning we checked out and went to The Imperial hotel in Llandudno what a difference fantastic service friendly staff. Perfect. May I suggest that the management of the Quay Hotel take there Restaurant staff to The Imperial to see how it's done.Needless to say we won't be returning.

The BEST breakfast I have ever had and I've had um all over the world the selection, choice and preparation wereexceptional but it was the quality of the ingredients which shone through .

We were originally booked in for 3 nights in a Suite but cancelled and brought the booking forward to take advantage of the hot weather w/c 29th June . The Quay was fully booked so we stayed elsewhere but made a dinner reservation for the evening of June 30th ............. So the comments pertain only to the Restaurant.We sat on the terrace that overlooks the Conwy Estuary ,great vista. Most of the tables were dirty with glasses and plates still on the theme.Grabbing a waiter/waitress was a task. Eventually ordered a bottle of wine and informed the waiting staff we had a table booked at 8.15 pm. They confirmed the fact and that they would add the wine to our bill.Nobody informed us that the table was ready so at 8.25pm we entered the "Grill Room" carrying the ice bucket with the wine bottle in it ! We waited 5-7 minutes before we got picked up by waiting staff. The vision inside was of more dirty tables and the bar stacked with dirty glasses ! it looked like the "Wedding Party Venue" the morning after ! see pics.Eventually we got a table . This needed a little bit of "adjustment" as the butter had melted and looked like it was someone else's ! We had menus and I thought a safe decision would be a steak being in "The Grill Room "After the unenterprising "1960's" Prawn Cocktail. We received an apology that our main courses were running late . Fair enough. Eventually the steak turned up . Clearly the Kitchen was under pressure had grilled the steak on too higher flame as part of it was quite black , some just over cooked and some raw .Quite a unique feat in culinary terms ! . The strange black thing on the plate started its life out as a mushroom . I requested some english mustard to accompany the steak and the waiter clearly thought he was catering to one of the "Coach Parties" returning with a small bucket of the stuff ...totally bizarre....This was then followed by some rather bland very unspecial "Special Passerella's local ice cream"....So what we had was Prawn Cocktail/Steak/Ice Cream £27.50 !They made a reduction of 15% off the bill for the Steak...Be warned .The Quay take in massive coach parties ,in fact there was an American Tour in the night we ate at the "Grill Room"... Consequently the kitchen gets hit with large table numbers and cannot cope and balance quality and the waiting staff are overwhelmed which is why the place is a disaster . It is probably the usual problem of a General Manager looking at spreadsheets in his office as opposed to getting out in the "Customer Area" to actually see what a mess the place is . Thank god we never stayed there, I shudder to think what that would have been like ....Avoid this place at all costs

I've only actually been here for breakfast: a treat to myself for dragging my bones to the gym before 9am. Treat is the appropriate word, since this rare pleasure is one I look forward to immensely. I am always well looked after, well attended and the full Welsh is a marathon of a thing. I've learned after repeated visits to employ the art of temperance (not having absolutely everything on offer just because it's there).

We went for a snack lunch on a hot sunny day. Parking was easy, there was no problem with disabled access to the hotel and restaurant and we were able to get a well placed table on the terrace looking across the water with great views of Conwy and its castle.Service was excellent and we especially enjoyed the salmon sandwich. The seafood chowder was tasty but seemed to be a rather small portion.As well as admiring the many boats at anchor and on the quayside, we were entertained by a kleptomaniac gull which tried to clear food from vacated tables before the staff could get there.