Greggs - Heron Way in Swansea

Absolutely disgusting experience! Service and food we're shocking! We took my in-laws there who have travelled down from England, we ordered dirty fries, club sandwiches and the ham and cheese baguette! The baguettes ranged from soggy, crispy and dry! The dirty fries were dry with barley any sauce or cheese!! We asked for more and they brought a tiny bit for two! It was freezing cold and tasteless! The dirty fries were nearly £10 I'll upload a picture for you! As our food comes and we started eating it a waitress came to clean the table and asked us to pass her the empty glasses, we declined as we were eating! We found it difficult to communicate with them due to their lack of English! We expressed our disappointment and we didn't even get an apology! We will never return again!

Not safe for people with food allergies. None of the staff members had any understanding what gluten was. I had to explain I couldn’t eat bread, flour, wheat etc and they then brought me a salad with couscous. I asked them for a fresh salad but I don’t think they understood how serious an issue this is for me. I have been unwell since. The service was very substandard in other respects. It felt like it was all of their first days at work. I think this cafe would benefit from decent management and training staff. It’s gone really downhill since I remember it from years ago. The cutlery was all dirty, as were the glasses. None of the tables were clean. Really disappointed

Staff were really friendly and welcoming. The atmosphere was really relaxed, and the Christmas decorations were really pretty. Food and drinks were lovely. Thank you for a lovely evening. We'll be back soon.

Really lovely pub, fantastic home cooked food at a great price! We come quite often with our 1 year old and we always enjoy

We called in for a drink one afternoon. The place was almost empty, as indeed it seems to be the majority of the time. The place is well furnished and roomy but lacks atmosphere. Not for me.