Greggs - Asda Wigan in Wigan

I don't often write reviews like this but like to give credit where it's due. Went in to Greggs in the Big Asda in Wigan. Only wanted a sausage roll. During the transaction I was greeted with a warm, friendly welcome and a big smile from Ryan. He answered my question about the allergens in the sausages used for the sausage rolls with patience and clarity. He also complimented my favourite sports team because of my hat bearing their logo. When delivering the sausage roll to me, he transferred it swiftly but delicately in a manner that would benefit the Team GB relay squads at the Olympics. I have written to Joanna Adams (CEO of UK Athletics) to suggest taking Ryan to Paris as a coach but part of me wants him to remain at Greggs, where he serves as an example of everything their staff should aspire to be. I left the store feeling reinvigorated in a way seldom achieved by a sausage roll purchase and would recommend anyone to try it if they ever need cheering up.

I always come here after picking my daughter up from nursery for a snack before tea time. I went to Asda today to do some shopping having picked my 3 yr old from nursery. I wanted a sausage roll for my daughter but had to wait 15 minutes for them to cook. When I went back to buy a sausage roll they were quite hot. The male staff member looked as though he was not going to give me a sausage roll and was advising me to not get one because they were hot. I politely explained that I have four children and will wait till the food cools down before giving it to my baby girl. The girl next to the man speaking to me looked at me funny as if she had some sort of an issue with me and when she passed the sausage roll, it skidded across the counter top as if she was throwing at me. I had already been spoken down to by both the staff but the way she passed me my food, was out of order. She did it with such force that the sausage roll nearly flew off the other side of the counter. That was when I had a few words with her about her attitude. I was fuming. I will never go to this Greggs again. When I went back I asked for her name and I will admit I have it to her, as I won’t have a girl the same age as my daughter talk to me that way and especially the way the sausage roll was thrown at me. The member of staff is called Hannah. Both members of staff clearly had an issue about me explaining I have four children and I am aware of hot food being given to my daughter. They spoke down to me and I had, had it when she tossed the food at me. If I could of given no stars I would of.

This Greggs is now awful. Stopped going there from today. I asked for two Hot sausage rolls, I was taken aback by cashier telling me they wont be ready for 15 to 20 minutes, I had to leave without as had taxi booked. Appalling staff who don't put fresh rolls in to cook before the others sell out. Having worked at Burtons bakers before. If I ran out of sausage rolls, I would be reprimanded or threatened with the sack.