Greggs in Norwich

Recommend that you give this place a miss. Unhelpful surly staff, unclean seating area, cold food, coffee was passable.

Today, was fine.at Greggs, White Lion Street. Good service time, tidy, clear/cleaned tables, bins emptied appropriately. Toilets were clean and ready to use, checked at least once during my stay😎. Fortunate to sit in lovely sunny window with comfy chairs.....

Floors needed sweeping, tables needed cleaning and wiping, let staff know about bins overflowing, Staff were busy but there were times they could've wiped tables and swept floors.

The most disgusting Greggs we have ever been to. It took about 10 minutes to be served The choice available was poor and what we did have was freezing. There was hardly and savoury or sweet items in the cabinet and this was mid afternoon. The tables were filthy with rubbish left all over the place. There appeared to be weed remnants in the toilet. Heads up the Yum yum lids are not sealed. We picked them up and they fell out onto the floor. Anyone could open the lid and touch them. They should at least be sellotaped down.

Every time I try this particular Greggs I end up having to give up and leave. Never had a problem until they moved to these new premises but now there just doesn’t seem to be enough staff on the tills. It’s rush our breakfast session, customers queuing out of the door and only one person serving. One fiddling for ages with a coffee machine and no one else to be seen. Always seems the same. I ended up giving up as did others in the queue as the waiting time when you need to get to work is unacceptable. I went to St Stephens branch this morning instead. The queue was out of the door BUT three tills open, five people visible and the wait time was around 1 minute if that. Avoid White lion Street branch. All the others in the City are great apart from this one who can not keep up with the queue with no staff.

The food was stone cold, the rubbish bins were overflowing, the tables weren't clean. We went past again a bit later and the bins had been emptied. I think they need more staff at this place, although the staff there are perfectly friendly, they need someone out on the floor cleaning up like they have at McDonald's

i'm not really a Greggs customer but popped in for a sandwich and a drink. was pretty good. the two tills system needs a little clarity but yeah pretty good

tables full of rubbish. Floor not clean or swept. seating old needs replacing. hand dryer in toilet part working. Premise s need refurbishment and better management

Food is always COLD Why¿ ITS DISCUSTING. Wouldn't eat cold pie at home for dinner. Why is it always cold. ?????

Asked for a sausage roll. As we were choosing what else we wanted we noticed that there was a large bluebottle fly within the cabinet landing on the food. We said we were sorry but, that we did not want the sausage roll. The woman serving was really stroppy and made it clear in no uncertain terms that she was not happy. She did not speak, she picked up the sausage roll and slammed it down behind the cash til. Her behaviour was rude. She did then go around to the front of the counter, pull down the glass front and shoo the fly away.

chaos as theres 2 till points , and the service was slow , prices are good though and im loving the spiced pumpkin latte , strange that you dont get a plate whilst eating in ,not sure if id return to this branch.

Very good value, for a quick snack meal. They have done away with plates and cutelry in the cafe for some reason ( save money)

Came here yesterday and got four large cookies for £2.25! They were perfectly soft A lovely treat for an early morning

Just went for a pie and a cuppa 10/10 the pies were fresh and hot and the service was good and polite.

Food always ok and staff always pleasant. Some deep cleaning needed where you sit - tables, chairs, walls and floor. I am aware there is a large footfall here but it is grubby!

Very nice break and service was lovely! The lady that took my order was ever so nice and attentive! Altogether great experience at a very reasonable price!

When we go to Greggs we get what we expect. Good coffee, good sausage rolls and great doughnuts. Added to that it's excellent value.

As we were pushed for time we decided to use the cafe in Greggs. I only realised after a few minutes that there was a different place to queue if you were eating in the cafe, We both ordered the chicken pasty, which were very...

Went on a sunday morning for a sit down coffee, food all over the floor form the day before and filth everywhere enough said

Only wanted tea and sausage roll, which was ok (hence the one star) but the faculties were dirty and grubby, staff looked like they’d just got out of bed, staff wiped a table near us and actually left more crumbs on table than before... floor...

Best freshly made steak pies to eat on the go! Great choices of pies at incredibly bargain prices not to be missed. Pies are made fresh on site with quality ingredients. Must try!

My sister and I went to Norwich for the day sightseeing. When we felt like a break we were near Greggs so went in there. Lovely fresh sandwiches and toasties and coffee. Although it was busy the staff still made time to be friendly and...

Went in there for lunch with my wife. There was no trays no plates. The tables were dirty and full of cups and plates. The floor was filthy. The seats were ripped. Staff did not seem to care. When asked for a try all I...

The staff were friendly which is not always the case at other Greggs and the food was really good and piping hot.

Went in here for a quick coffee and sausage roll with my partner and adult son.I have visited Greggs all over the country and this is the only time I have had cause for complaint.The food and drink was o.k but looking around there were...

Even though most of the city may be shut up on a Sunday, this was open for a quick refreshment stop whilst my wife was carrying out 'open wallet surgery' in nearby JoJo Maman Bebe and Moda Pelle. If you download the Greggs app and...

Gregg's reputation is fairly well established - basic fare at reasonable prices. This outlet has been updated but the brand is rarely my first choice.

Absolutely appalling for the price you pay to eat in,for the amount of staff working at the same time the tables were dirty rubbish not cleared away tables dirty floors not swept,I think the area manager needs to have a word with the store manager

A Greggs is, in the end, a Greggs and you know what you can expect when you get there. I had breakfast there a couple of times and it was cheap, decent and filled a space!

I downloaded the payment app for this place about three years ago and each year they give you a free sweet treat which means when you go in you are enticed by the sauasage rolls... but not on this occasion. On this occasion I had...

The Greggs on London Street always seems so rushed and staff a bit stressed but went for lunch to this one and loved it. Didn't feel so rushed, plenty of tables and the staff more laid back and helpful. The sandwiches and baquettes are plentiful...

Called in today for a cheese and tomato baguette they made me one to order very nice didn't realise that they can make them on site

Stopped off for Coffee and baguette. Lovely food and very helpful staff Very reasonably priced Plenty of seating

Seats and tables felt sticky. Tea was insipid and cheap tasting. I ordered cheese on toast and was stunned by what was served to me. A slice of bread with a rubbery square of reconstituted cheese flashed under a grill. I left with out eating...

Cost more to eat in and it was absolutely disgusting, filthy makes you wander what the cooking side is like

Having to pay extra to sit in only seats near open double doors to sit at its 12.15 floors tables dirty coffee nice not coming back I have used this premises a lot won't come back other places don't charge extra

We pop in here quite frequently on a Saturday or Sunday and i am long overdue for writing about it. We always find the service fast, the staff ultra helpful and the food excellent. I have taken to the spicy beef and chilli soup lately...

Good for quick and tasty breakfasts and good coffee and tea. St Stephens branch in Norwich can be draughty as doors held open to allow in customers but staff especially pleasant and attentive. Bacon butties and baguettes especially good value with egg omelette a good...

I stopped in here to get something to eat. There are two lines for buying things - eat in and takeaway. There is a good range of sandwiches and bakery items. The Chicken salad sub I had was good though didn't have enough salad in...

I popped in for my free mince pie from my Greggs app, I had the a lovely sausage roll whilst there too to fuel me for the Xmas shopping ahead!

their drinks are good. good value for money. Food was nice. not too much money. i like it but i don't like the fact that you pay more for food when you sit in. my sausage roll was nice. i think greggs is the best...