Greggs in Newcastle upon Tyne

sandwich was good but and item missing from the order.... getting ridiculous now

I recommend not buying online from this branch Delivery delay of an hour and a half most of the time There is no organization among the workers, very bad !!!!!!!

A fast-paced and quality service, bacon and omelette buns always fully loaded with bacon which is a big plus to help me get going on a morning. I’d argue one of the best Greggs I’ve been to, making it’s home city proud!

Food was great only down side is the delivery guy stole item out of my order.

Very nice food as usual from greggs. Unfortunately delivery was a little later than originally scheduled but was not a big issue. Greggs very helpful and excellent customer service skills.

Quick deliver and friendly rider the bike

The order was fast but wrong and nothing was done about it ! Rubbish

This was a great outlet to grab food from while waiting for a train in the station, serving fast as you would expect! The pasty was tasty although more lukewarm than fresh as one would prefer, Fanta twist and the doughnut hit the mark however.

warm food delivered early spot on

Pedí chocolate caliente y un rollo de salchicha. Me preguntaron qué tipo de rollo de salchicha quería, vegano o carne. Ahora ambos productos están claramente etiquetados como rollo de salchichas y rollo de salchichas veganas, así que simplemente repetí rollo de salchichas. Entonces me preguntaron si quería al que tenía cerdo. No tengo ni idea de lo que va en un rollo de salchicha greggs así que de nuevo me repetí y dije el que dice rollo de salchicha. La funcionaria dijo que tenía que preguntar. Sin embargo, ningún otro cliente que comprara rollos de salchichas fue cuestionado. Muy embarazoso y estresante.

Delivery DID NOT ARRIVE even though the courier was just around the corner from my house on the map. Not Greggs fault but the drivers.

I've been living in the UK for over 20 years now and never tried Gregg's before. However, I'm in Newcastle on a business trip and thought I'd give it a shot as Newcastle is the home of Gregg's. About half a second after the first bite, I promptly spat it back out into the wrapper. Disgusting. Cold. The lady who served me was nice, though. I wish she could've warned me 😂 I don't know how you lot can eat this rubbish 🤮

I ordered a vegan sausage roll which the woman who was serving me clarified was vegan only to take a bite once I’d gotten and realise it was pork.

Pedí 2 chocolates calientes ya que era un día frío helado, y tuvimos que esperar en nuestro tren llegando. La joven estaba sirviendo a todo el mundo por sí misma mientras otras dos chicas estaban por la parte de atrás. Los chocolates calientes eran asquerosos, creo que la máquina puede haber estado vacía de chocolate y leche, así que sabía a agua caliente ligeramente aromatizada. Muy molesto ya que usamos mucho los greggs dondequiera que estemos! ! 😡😡😡

Considering the fact this place always has queues out the door, you would’ve thought they would understand how to work quickly and efficiently. Apparently not. The staff would rather just mill about behind the counter while potential customers have to drop their things because they’ve got a train to catch.

Piping hot food! great service 👏

Me detuve aquí y cogí un bocadillo antes de ir al tren. La gente era agradable. Para un sándwich prefabricado en realidad era bastante decente.

Ubicación ideal para un Greggs en la estación central de Newcastle. Siempre hay algo para todos. El personal era bueno y nuestro café de la mañana temprano era solo el impulso antes de un viaje en tren a Londres.

Entré y el servicio al cliente era bueno, aunque cuando pedí comida estaba fría. Luego volví a pedir otra y que estaba fría también. Me siento como con los pasteles que necesitan estar calientes no frío, ya que se siente como si me estoy comiendo enfermo.

food is cold hot chocolate drink is warm and my food was ment to come at 9.15 and it came Sr 9.42 unhappy

Went at 5:30am for breakfast & it was closed. Google said its supposed to be open.

Everything ordered was correct and delivery driver very polite

The delivery man was great , very helpful

The most efficient Greggs in the country. Seeing them serve breakfast rolls on a busy Saturday morning is a sight to behold. Poetry in motion. Great team!

Can never go wrong with a Greggs pasty

Delivery driver was on a push bike I watched him on the map kept going the wrong way and stopping he eventually arrived with a bag full of spilt coffee

I was a passionate sausage roll fan until I visited this store!......cold and dry sausage rolls only!......after I'd bought them I asked why they weren't hot only to be told they don't sell as advertised, "freshly baked". Very disappointed, even more so that they didn't even give me a doughnut to replace them but they were happy to throw them in the bin and keep my money. Shocking service! Somewhere else for lunch now. 😕 Missing sausage rolls already!

lovely food and delivery guy was marvellous chatting and asking how l was, lovely man made my day an asset to you

didn't even turn up and it says delivered???? absolutely scammed

My Potato Wedges were cold and I didn't receive my Mayonnaise dip pot. Sandwich was lovely as always

Ordered sandwich and savoury platters and also sweet one, plus vegan option of each as well for a party we had this afternoon, lovely presented, plenty of filling in sandwiches and plenty choice in the savoury platters to suit all tastes, all in all we were extremely pleased

The order was 5 items, 3 were substituted without any consultation. Luckily we did like the subs, but fact remains that we did not get what we ordered

Perfect, thise guys are great <3 thankyou for the food

Missed drinks again, last time it was one drink, this time it was both. I don't understand how the people at Greggs can't read.

I didn't catch the mans name, but he was working 7:50am on the 2nd of may, very smiley, very friendly, needs alot of praise

hot food was freezing and there wasn't extra bacon in roll despite it being ordered and paid for

Got everything I ordered, came on time and was overall just a great service from Greggs!

Delivery Driver was excellent !

tea had completely spilled and sandwich was cold ...yesterday wrong muffin sent ...really not great

The driver was very nice and polite, wishing me a happy new year

Weekends and nighttime can be very busy .

Food was freezing and burnt, the delivery was delayed twice.

Zero stars waited 1hour 25 mins for the food to arrive, had to go out & look for the delivery driver as he couldn't find address , food freezing cold 😡, won't order from here again, abysmal

1 of the first times I've been in a Greggs and the young lad (Saturday morning) got my order for 6 people spot on and even managed to put the correct amount of Sauce on them .( Not 1 bit went on my top or hand)

Late, food was cold..driver was rude.

Can never go wrong with a visit to this Greggs. Food is always good quality and hot. Service is quick, staff are friendly. The inside is always clean and tidy. There can be a queue sometimes, but always moves quickly.

Got call to say one item needed to be replaced, it then took an hour for delivery, delivery driver didn't come to front door but called and asked me to come in the rain to the back gate where he delivered freezing cold food...order placed 3:20pm, delivered 5pm

Order arrived but with 5 items missing, called the restaurant who assured me this was being delivered by another driver but we are still waiting. We are missing the following:- Sausage, bean & cheese melt Breakfast roll deal 4 x portions of hash browns/potato wedges Please refund the missing items and the service charge and delivery charge for the poor service we have received today

Food very Cold Never going back Do not recommend

Great food lovely and nice delivery man

You need more staff on at breakfast time. Queue is far to long and slow moving, especially for people waiting for trains.

Wouldn't order the Hot Cookies with choc sauce not very nice at all

Just wanted to write a quick thank you to the staff for the kindness you showed the man experiencing homelessness outside the shop. I'm sure you really helped him and it's nice to see how much you care about all your customers, especially those going through tough times. Thank you.

⭐️ ⭐️⭐️⭐️⭐️ order was perfect , everything was hot and delivered on time

They do sausage rolls, I wanted a sausage roll, everyone's a winner.

Great and fantastic pastry and restaurant with long tradition and history of making mouth watering snacks pastries and coffee ☕😊

Never got my order and it says it’s been delivered

We seem to be one sandwich short on the order 5 Chicken Rolls and only 4 arrived.

Greggs is great, Just eat is great - I'm a happy customer.

One rasher of bacon in the breakfast roll 😡

Hi I ordered a Double up deal. Not happy with the condition or amount left of my tea on arrival. The lid was not secure as no tape had been placed on it. This allowed for a lot of it to spill out. Also, no milk or sugar was provided. Everything else I ordered was ok.

All the food was cold both times I went

Got the wrong sandwich completely got ham and cheese which was not what I wanted so I gave it to someone in the train station I didn't have time to go back as my train was due and I didn't want to miss it

Absolutely rotten staff think it's alright to have druggies in there shop wiping blood all over the place

Been to a lot of Greggs , And these girls are fab apart from queues which the ladies dead with very fast ,the customer service is 💯 what a lovely bunch of girls with fast and efficient service .keep up The great work ladies

A great store with fresh and tasty food serviced by a bunch of loving and caring people.

Always friendly and helpful. Queue can get out the door but moves quick

Great for a cheap breakfast. Would like to see the food kept warm in the display rather then allowed to go cold

Just want to say a HUGE thanks to the Greggs team, especially Wendy, for helping to find my 8 year old Sons backpack that he left in the store after his train was cancelled in Newcastle, and sending it on to his home in Edinburgh. He was so upset as he had his favourite Star Wars toys in it as well as his teddy. Customer Service at his highest level! The next time I come into Newcastle Station, I shall pop in say thank you in person . Oh, and the Sausage roll that I had the other week was lovely as well ! THANKS TO ALL OF YOU ! Richard

The food has cleaning chemicals on food had to spit it out left my mouth tingling was disgusting

Food arrived hot which just makes it 1000% better

So I'd like to reckonise the hard work, helpful, well mannered staff at this greggs store, I visit atleast 5/6nights a week and evenytime I go in they know my order and I always leave with a smile, they are a great bunch of people Alan, jackie, Dean, Steven, matty, Jo, Keith and they are more like friends then working members of staff, keep up the great work. P.s best greggs in Newcastle :D

Food lush, delivery driver on time and at the right place.

Ordered 4 breakfast deals and only 3 sandwiches came.

perfect, order correct and driver fast and efficient

Travelling to Newcastle with work. Bought 8 bakes, 2 boxes of 4 doughnuts and a few drinks. All the bakes were cold security at the door giving me funny looks I nearly asked him what is problem is and the staff looked really disengaged and not as friendly as they are in other stores. This happened around half an hour ago

Order was perfect an delivery was on time an driver was very polite

Went for a pizza, had none left so had to settle for a cheese and onion pasty and pink jammy. fuming! Also toilets stunk of mackerel and there was no toilet for someone who doesn’t identify as a man or a woman! ( I identify as a 24 inch naval canon) where is the toilet facilities for someone of that need? I’m fuming at my experience and wouldn’t mind a refund if not I’ll be back this time armed

Missing items from order, rang the service to resolve this and they hung up the phone and are now ignoring my calls

Very busy in the morning, but I enjoy coming here and buying a hot chocolate on the way to college. Staff are friendly and food/drinks are given to you very quickly, barely have to wait.

It's a Greggs. It's what you'd expect, unless you weren't expecting a Greggs.

Both sandwiches were cold and lid hadn't been put on hot chocolate properly so half the drink was spilled

I miss you 24 hour greggs (from glasgow) it's 1:30 in the morning and all I want is a greggs. I'm living in glasgow and none of the 27 greggs are open .

No sitting area, got stake bake and chicken bake today, both stone cold and pieces of beef with gristle.

Took 45 minutes to arrive. Coffee spilt over food so had soggy pasties and baguette. Bag broke due to being wet and food fell through the bottom.

The driver was awful and extremely rude. He rang me shouting down the phone due to him being in wrong location. Which then meant my food was cold. No fault to greggs but just eats driver service was not up to standard.

Only 3 drinks delivered, medium hot chocolate missed off order.

Very Happy with the service, slightly earlier than I'd asked for, but that's ok.

great service and standard greggs

it says its delivered but it isnt here!! i cant get hold of anyone to find out where it is i got a text to say they wr in building and cant find a driver anywhere

Nice Greggs, no sitting area and a bit small, queue is mostly out the door, but they do everything you'd expect.

Missing two items from the order. Refunded by just eat however only refunded for the items and not delivery fee and I had to go out and buy the missing items for one of the children.

Food cold, driver had a flat tyre.

Food was great and on time only fault the roasties could be cut in half please

Would like to thank Claire for wonderful service and her kindness. She works at the Greggs in Newcastle Central Station. Such a kind person and I very much appreciated her kindness today 21st June 2022

Came in on a night out late at night. Food was still hot and the staff were very friendly when serving us.

Missing sausage rolls from the order

Didn’t get everything I ordered so not happy and it’s not the first time this has happen

Nice bacon sandwich but not a fan of their coffee 👍

Popped in for a train treat and Greggs never disappoints with it's extensive treats at great value. It's always bust no matter what time.