Based on 2 opinions finded in 1 websites
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Opinions
This is the worst Greggs I’ve ever been too. The server, overcharged us, gave us the wrong product TWICE. Asked for vegan sausage rolls, got bacon and cheese thing, then repeated vegan sausage roll and got meat ones and then reiterated clearer vegan ones and pointed to them. Also, wasn’t busy. I work in hospitality management so I know what’s what. Then, the server asked for help with the refund from Yas the supervisor. She was rude, aggressive and very unprofessional. We worked out what the refund was and tried to explain. Was shut down immediately. Then, had to process the refund in two transactions then charge us again. Safe to say, awful customer service. Retraining definitely needed.
Ykspirit . 2024-01-18
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Good food, but lousy customer service. When you're served by a member of staff you don't want to be eye-balled by them, looking miserable and not speaking to you. It just comes across as very rude
Daniel Brown . 2023-09-22
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I ordered for my lunch break at work, I ordered 1.5 hours in advance an booked a delivery time as I only get 30mins for lunch. The restraunt accepted the order an verified the time slot. 5 mins before my lunch break they decided to cancel my order, leaving me working a 12 hour shift without food or time to make any other sort of order.... (they didn't even bother to call an give me a heads up), I only noticed the email once the time slot had actually passed, my food was late, a 3rd of my break already gone. So I was looking for the receipt so I could get the number to check where my food is an that's when I found the email informing me it's not coming 😔 I understand stuff happens but not to call an let me know 🤔 I think that's just awful way to treat customers who's bookings an money you already accepted, they did issue a refund but it's not the point here. I ordered for my lunch break at work, I ordered 1.5 hours in advance an booked a delivery time as I only get 30mins for lunch. The restraunt accepted the order an verified the time slot. 5 mins before my lunch break they decided to cancel my order, leaving me working a 12 hour shift without food or time to make any other sort of order.... (they didn't even bother to call an give me a heads up), I only noticed the email once the time slot had actually passed, my food was late, a 3rd of my break already gone. So I was looking for the receipt so I could get the number to check where my food is an that's when I found the email informing me it's not coming 😔 I understand stuff happens but not to call an let me know 🤔 I think that's just awful way to treat customers who's bookings an money you already accepted, they did issue a refund but it's not the point here. 💯
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My wife went to Starbucks car park, Southgate Park, Stansted Airport to get a coffee as my flight got delayed. She parked at Starbucks car park for 26 min, but Starbucks was already closed that time. MET Parking services sent parking charge notice as she was not considered a customer as Starbucks was closed. The parking fee notice board clearly says 60 min free for customers. She did not know that once Starbucks closed, she had to pay from the minute she parked. Be careful, MET Parking Services must have raised millions from people simply displaying misleading information.
4 Opinions
A large group of us had a meal here for a darts team night out and we're very disappointed the service was very bad staff didn't really look like they know what they were doing and a lot of the group I was with didn't like the food (mine was very nice) a lot of stuff had to be sent back for being incorrect and the price was a rip off almost £5 I paid for a bottle of beer won't be going again
16 Opinions
To put it bluntly Yes it is that BAD!. Used to be called Chiana Peking & when it failed they rebranded it Mings. Greasy unpleasant food. zero manners from manager when things go wrong. Ordered a sweet & sour battered chicken, it to arrive with no Sweet & sour sauce? only to be told you have to pay for the sauce extra Yes Really!.
400 Opinions
Order was wrong drink was missing. Asked for a refund for missing drink they said I can have it next time. I said no I want a refund she said yeah manager said he will do and put the phone down on my aggressively. Customer service is awful, driver also got super lost called me numerous times even tho I wrote clear instructions