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2,00
Based on 2 opinions finded in 1 websites
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Opinions
This is the worst Greggs I’ve ever been too. The server, overcharged us, gave us the wrong product TWICE. Asked for vegan sausage rolls, got bacon and cheese thing, then repeated vegan sausage roll and got meat ones and then reiterated clearer vegan ones and pointed to them. Also, wasn’t busy. I work in hospitality management so I know what’s what. Then, the server asked for help with the refund from Yas the supervisor. She was rude, aggressive and very unprofessional. We worked out what the refund was and tried to explain. Was shut down immediately. Then, had to process the refund in two transactions then charge us again. Safe to say, awful customer service. Retraining definitely needed.
Ykspirit . 2024-01-18
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Good food, but lousy customer service. When you're served by a member of staff you don't want to be eye-balled by them, looking miserable and not speaking to you. It just comes across as very rude
Daniel Brown . 2023-09-22
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